Everything could improve. Lack of knowledge, terrible customer service, completely clueless business manager. I could go on for pages. Stay away from this dealer! I bought an Indian motorcycle and was relying on the dealership to help me. Massive mistake. Do yourself a favor and make the drive to another dealer, which I regret very much not doing even though I could tell from my first visit they were bad. I have purchased dozens of cars, RV's, boats and motorcycles. I should know better. Kick myself everyday for trusting this dealer. I do not like the bike, they put through hell on my trade, etc etc etc. Lafayette, Louisville, Cincy. The drive would have been worth it. read more

One of the worst companies I have ever dealt with. And you are only as good as the leader, that person is Curt Schannen. He makes the decisions and everything flows from him. I bought a brand-new golf cart in the fall. It has never worked correctly. Tom Wood has come three times to pick it up and redeliver it, but the same problem continues to occur--the cart abruptly stops for no reason, which causes safety issues when driving it. Yesterday, after having my cart for a month and a half (3rd time TW has had it) I was given 3 options, 1) trade in my cart for $9000 which is approximately half of what I paid (ridiculous I know!), 2) wait until they can get around to repair it, or 3) pick it up and bring it do another dealer. Can you believe it? I can't. I have never seen a company run away from a quality defect and take zero blame. They claim Club Car is the worst company in the world; probably true but they are right behind Club Car. It is crazy. This problem happened on the first day they delivered it and has never gone away. I have an email chain with over 80 emails on it. I have called over a dozen times and stopped in several times. They only respond when they feel like it, and you will never get an update on the service work without tracking them down. They do not care about anything but making that initial sale. Tom Wood dumped off my golf cart in my driveway today, with a known safety problem, and said "good-bye and good riddance" to my family. I have attached a pic of the email. read more

Tom Wood Powersports - last communication I received from Tom Wood and Curt's staff - Motorcycle Repair Near Me - Indianapolis, Indiana

See all

Do not buy from Tom Wood Powersports. I purchased a 2022 Harley Davidson Nightster from them last October with only 2000 miles on it. The bike was non-functional when I arrived to pick it up, so they installed a fresh battery and assured me it was good to go. I drove off the lot and immediately experienced severe electrical issues. Throughout that first day, the bike would lose all power at highway speeds and refuse to start repeatedly. When I brought it back, they claimed they don't have a certified Harley technician and would need to send it to the Harley dealership. Then nothing happened. Days later, they told me they were hiring a Harley tech who would start that Tuesday and work on my bike immediately. Another week passed with zero contact and no work done. Eventually, weeks had gone by with my broken motorcycle untouched--despite the thousands of dollars I'd spent. They finally sent it to the Harley dealership. Weeks later, they called saying it was fixed. I picked it up, drove off the lot, and experienced the exact same electrical failures. I returned it again and didn't get it back until January--far too cold to properly test the repairs. When I picked it up, I told the technician I was worried: it's too cold to ride and confirm the fix, so what happens if it fails again once riding season starts? He assured me they would fix it. Well, here we are in June with riding season in full swing. Yesterday my bike started fine and got me to the office, then wouldn't start when I went to leave--despite a fully charged battery. I called Tom Wood Powersports to get this resolved, exactly as they promised. Instead of honoring that commitment, they told me they won't speak to me anymore, that I need to have a lawyer contact their lawyer, and that it's not their problem because it happened a long time ago and they can't prove it's the same issue. So to recap: they sold me a low-mileage bike that never worked right, took months to "fix" it while it sat untouched, returned it still broken--twice--and then refused all accountability the moment I tried to hold them to their own promise. Save yourself the money, the time, and the headache. Avoid this business at all costs. read more

Kurt, the GM at Tom Wood Powersports, saved our road trip! We were driving on the highway when we noticed a problem with our car, so we stopped in the Tom Wood parking lot to see what was wrong. Thankfully, Kurt was outside and he helped us fix our car! This was truly the kindest gesture--he saw us in need on his way out of work, found the tools, and fixed our car. He did this all out of the kindness of his heart and didn't expect anything in return. My family is so grateful for Kurt--he saved our spring break!! read more

There is nothing quite like riding a motorcycle. The sense of freedom is unmatched; it is the most fun way to travel, and it smells terrific (if you ride, you will understand). A great motorcycle dealership is essential to the riding experience, both for safety and investment protection. Tom Wood dealerships are known in this region as being top-notch, and Tom Wood Powersports is no exception. I've never purchased a motorcycle from Tom Wood Powersports, but after visiting the dealership and interacting with its staff, I'd highly consider it for my next purchase (it's only a matter of time, right?). I purchased my current bike in late-2020. When it came time for the break-in service, my dealership's service department required me to drop the bike off with them for three days. Three days? Instead of acquiescing to their demands, I called Tom Wood Powersports. Their service department had an appointment within several days - and they completed the service in just over an hour. Not only was the service done well, but it was inexpensive! I was extremely impressed! During my wait, I decided to check out the sales floor. Despite telling the sales staff I was just browsing and not in the market for another purchase, I was given the royal treatment. They were quick to provide information on multiple bikes that caught my eye. Tom Wood Powersports also carries a wide array of accessories - basically anything a rider could want. Tom Wood Powersports gets an enthusiastic two-finger wave. Zoom zoom! read more

We recently purchased a used motorcycle from Tom Wood Powersports. It was a painless experience and the person ( Trenton) we worked with was very friendly. Would recommend them to anyone. read more

Tom Wood Powersports - Indy is the only place I'll go for motorcycle needs! I bought a CBR1000RR from them and the process was fast and easy. Was there for maybe an hour. I can't say the same about other places I've bought motorcycles from. Chris and Trenton went above and beyond my expectations. I came completely unprepared with flip flops & no helmet and they cut me a deal making sure I was safe riding home. They even remembered me from a year ago when I came in looking at a different motorcycle! read more

Love this place. Ken and Curt are super great guys and always go above and beyond for my family when we come in to shop. We don't go anywhere else to buy motorcycles. I highly recommend Powersports Indy. (Side note: I don't understand how someone gave this store a 1-star review in 2015 considering it's only been open since 2016? Also, it's not located in Kokomo). read more

This is a tremendous story. I had an oil Leak on my BMW 1200 so I took it to these guys in October of 2020. In fairness they diagnosed it and I held off for about a month before I pulled the trigger on the repair because it was estimated at $1400 and I was reluctant to spend the money but realised I had no choice... it had to be fixed. We played phone rage for about another 3/4 weeks. BUT.... After calling back to check on the progress, after approving the repair, 5/1" times over the next 6 MONTHS. I kept getting the excuse that they were just slammed and it would be done the next week.... I finally got tired of that response and showed up at the end of the day they said it would be done. Guess what.... Not done... hadn't been touched. I told them to give me the bike back and I would take it somewhere else. They did change one bolt on the clutch and they gave me a bill for like $50... I looked at the service manager and said "Seriously?" He agreed to wave the fee and then came back and said my battery was torched because it sat so long without a ride fee on it.... They put a new battery in it, charged and brought it out to me. They did not charge me for the battery - which I appreciate.... But seriously!!!! 6-8 months in their shop and all they did was put one bolt in and never attempted to fix the oil leak.... I couldn't be more confused and upset with their efforts. Still don't understand it. I would NEVER take my bike there to get anything done EVER!!!! But if you choose to... good luck. read more