Customer service 101: greet the customers. With 2 ppl working there and only sets of customers in the store, the least I could get was a hello, or eye contact or something. Not until I was about to pay did I get acknowledged. I have other options in the area I will go to. read more

Flatiron has an amazing selection of wines. I found bottles of wine i had been searching for over 10 years. The staff are knowledgeable and very helpful. I find the prices quite competitive too. read more

Knowledgeable staff. Interesting finds. Often the put up for sale wine from private cellars

I mean, you go because it's well located. One extra star because it sometimes has interesting wines at normal prices, though much of the pricing and availability here really depends on how much you spend with them. As many others have noted, the staff here ranges WIDELY. Some are perfectly friendly and helpful, others the opposite. read more

So we had to go back. Met enthusiastic, knowledgable Brandon who recommended a 2015 Padelletti Brunello do Montalcinco. Also picked up a 2004 Chateau Gruaud Larose, a personal favorite, and with a lot of age at a fair price. All of the wines we have purchased were in perfect condition and drank very well. read more

Another NYC wine shop that I discovered thru Wine-Searcher.com. I was in need of a bottle Chateau Bellegrave(Pomerol) and they had it. The shop is accessible from the R train, and several bus lines. The Bellegrave was fairly priced at $56.99. I spent some time browsing and I noticed that they had Mayacamas Cabernet Sauvignon along with several hard to find goodies. I'll be back when time permits. read more

Flatiron Wines & Spirits - Beer, Wine & Spirits Near Me - New York, New York

This has certainly become one of my top 3 favorite wine stores in the city. Highly recommend subscribing to their mailing list. I have learned so much about different grape types, wine regions and wine makers from this store. It's not a very big store, but they carry ample variety of wines. It's one of my favorite pass times to come here and grab a few bottles every few weeks. read more

A carefully curated selection of wine with a soupcon of 'tude. Richard the reviewer said it better than I ever could (scroll down below) - I have personally experienced the full spectrum of staff he describes. Still, centrally located with a variety of price points - I will most definitely be stopping by if I am in the neighborhood. read more

I stopped by here one day when I was in the area and Yelp told me that this was the closest wine shop. I was definitely impressed to the point where this store has entered my rotation of wine stores I enjoy buying from. They have a lot, and I mean a lot, of selection. From the classics like Burgundy, Bordeaux, Barolo, Brunello, to the new world wines, and even some really interesting selections from Georgia and Greece. This is definitely a place where you can explore and try a lot of different wines you might not have heard of before. The staff is knowledgeable yet gives you your space. If you ask for help, though, they are happy to give help and offer good recommendations. They even have a bottle of DRC brandy here for $899! Granted it's brandy and not red Burgundy, but my heart skipped a beat for a brief second upon seeing it. I'll be back the next time I'm in the area buying wine. read more

Flatiron Wines & Spirits - Some interesting wines I found at Flatiron - Beer, Wine & Spirits Near Me - New York, New York

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First and foremost, having my mother and many friends on the frontlines of this pandemic, I understand that the world is turned upside down. Having said that, compassion and empathy can go a long way here. They had a special collaboration which was going to healthcare workers and the wine itself was produced to raise money for healthcare workers as well. I ordered 7 bottles. I pre-paid for them in advance. I asked Clara for an invoice to reserve them and understandingly knowing that the store closes at 8 pm, I emailed her at 7:48 PM to let her know I have not received my invoice yet because I wanted to pay to reserve the bottles. She emailed me back "I just sent it. I said it would be there by the end of the day, this is not the end of my day, sorry it wasn't soon enough". I let it pass as I can imagine maybe she was having a bad day with everything going on. I confirmed the order would be there and I went Saturday to pick it up. When I got there, only half the order was ready and they said they have to ship the other half. This order was going to healthcare workers. I explained can we make any exceptions - they quickly said NO! They did not offer any sort of reimbursement or compensation for misleading me. The customer service at this store was DISGUSTING!!! There was no empathy, no apology, nothing. I strongly recommend going anywhere else to purchase liquor in Manhattan. Reading other reviews it seems like this place seems to be quite familiar with misleading its clients. read more

They have a wide selection of product. I was recommend a vodka not made with potato and it was great...THANKS!!!!! Knowledgeable staff and friendly good spot if your looking for a spirit pick me up!!! read more

Favorite wine store in the city. Nicely curated collection with friendly & knowledgeable people. Great selection of French wines & a lot of nice Italian wine as well read more

Highly recommend this wine shop. The customer service is some of the best I have encountered. An honest and trustworthy wine merchant. And free local/tri-state delivery is tough to beat. Will definitely be doing business with Flatiron again. Thank you! read more

My Hollywood-based advertising agency has been using them for years to send gifts to our NY-based clients. The quality of the wine itself can't be faulted, but the customer service is lacking. While everyone is friendly enough in correspondence, they've failed a few times to meet their delivery commitments. The whole point of sending gifts is for client relationships and those relationships are sabotaged when the vendor can't get the wine to the client on time as promised. I am very disappointed and will be looking for another vendor in the area that I (hopefully) will be able to trust more with my business. read more

Knowledgeable Staff. Hard to find wine is available here. I was blown away by the vintages they had. Love that I can come in knowing exactly what I want to be thrilled that they have it. Non-judge mental and friendly staff sharing knowledge and putting aside their personal preference/opinion to guide you to the bottle you're itching for. read more

I emailed again and again but there's no reply for over one month. I don't want to buy any wine from such a very rude wine shop. read more

I really like this place. They have a great selection, never had any problems with delivery and the staff all seem great. It's been a staple of mine throughout COVID-19. read more

I am not a wine expert. In fact, I typically select bottles of wine based on creative wine labels. That was, until I walked into this gem of a wine store. All I did was tell one of the -- uber helpful -- staff that I am a fan of red and typically enjoy Shiraz and Malbec. She recommended a French Malbec that I am now obsessed with Clos La Coutale, Cahors. There are no sulfates and so easy to drink - LOVE. I've visited a few more times, and also fell in love with the Yalumba, Shiraz Viognier. Again, I have to hand it to the staff. They are not wine snobs, and they are very good at what they do. I've been recommending the store, and my new favorite wines to anyone that will listen. 5-star favorite! read more

I've tried this store a few times over the last year, hoping my first impression was wrong. Yet each time I come away irritated by the too-cool-for-school staff and disappointing wine. If they are going to act as if they're amazing, be amazing. Instead, the staff recos are weak and the wine selection is not nearly as good as it seems. The wines they recommended consistently turn out to be bland or downright bad. Would rather support other nearby stores, with non-jerky staff and a solid selection, like Bottlerocket. read more

Small store overall, but good selection. Knowledgeable staff but no interest in creating relationships with customers. Also, they open at noon (Astor Pl and others open at 9am) which to me personally is inconvenient. read more

Ordered wine through the mail the other day. Had questions. Questions answered quickly and with courtesy. Despite anticipated slowdown in delivery times, the stuff showed up fast and very weak packed. Five out of five. read more

A nice wine store in flatiron that has a wide selection of wines and liquor. They don't have Myers rum, which was a little weird since every other spirits store carries it. They have weekly wine tastings on Friday afternoon, which is nice. The wine selection is nice, and they have someone who can help you find the wine you are looking for. read more

Came in for last minute Thanksgiving wine shopping. Selection was very good and for reasonable price. Certainly come back next time I am in the hood. read more

Great wine store! I stopped in here when it had first opened and thought it would be very promising. They often have tastings so step in whenever you're in the area. Their selection is not as varied as 67 wine but they do carry some bottles that I've only found at Union Square Wine and at cheaper prices. read more

Went here for the first time today and was so impressed. As a wine enthusiast, they have all the bases covered. I was especially impressed with their staff! Sense of humor, super helpful, and able to even get me and a friend a recommendation for an under $15 white and red. Will definitely be back soon! They have such a wide variety you will definitely get what you came for. read more

Aesthetically appealing & proactive, knowledgeable, yet, unpretentious staff, who gives solid reasoning to support their suggestions. They stick to YOUR price range & DON'T try & up sell. Awesome variety & QUALITY selections for all price points. NEW FAV! read more

This place is great- well curated selection, and friendly staff. They deliver for free and you can set up a profile so you don't have to repeat your credit card details painstakingly over and over. I have called, told them what we're having for dinner, asked for their recommendations, and 10 minutes later there was some guy buzzing with some really tasty wine. I'm hooked! read more

Totally knowledgeable staff and they are totally accessible! Loads of smaller producers (particularly from France). I am absolutely ADDICTED to their weekly email newsletters which present new offerings at exclusive pricing before they're available in the store. Absolutely addicted. I can't wait til their SF location is up and running so we can see what CA goodies make it our way... read more

One of the best wine shops in the city, focused on small producers and natural wines with an emphasis on European bottles. Lots of interesting and unusual wines and some old vintages. Staff is deeply knowledgeable. I was buying wine at a small shop in Brooklyn, talking with the owner about a bottle I'd bought at Flatiron. He said, 'If I didn't have my own shop, Flatiron Wines is one of the only stores I'd want to work at.' read more

I picked up a white wine and champagne from this store. The experience was fabulous! The staff is very attentive and helps you makes the right choice. They have a great selection of wines and spirits for all ranges. Overall a fantastic place! Highly recommend it! read more

Pretty much everyone working here has a pissy attitude. The wine selection isn't bad, just the interactions are cringe

This is a great shop. I work in the industry, and this shop is really my speed, if I'm being honest. Deep riesling selection, deeper Italian selection, and an even deeper Burg selection, not to mention a generous portion of Jura wines, and a plethora of great cru Beauj. And honestly, this store always feels like it should be pretty pretentious, but the staff is somehow always very down to earth. Coming here is always a treat. No complaints. read more

Originally was going to to give four stars because I wish they had more Australian/New Zealand wines, however that's definitely being too picky for an overall great wine spot. Their selection of French wines is especially nice. But what really sets this place apart is their 30 day return policy. I purchased a bottle which was corked and the return/ exchange process was seamless read more

They probably have one of the best curated selections in the city. And the staff is very knowledgeable. I just wish they were a little warmer. There are other great shops in town where I find the staff truly enjoys what they do and pride themselves on great customer service. The staff at Flatiron Wines all too often come off as of their above it all. I still patronize the shop, because as I said earlier the selection is wonderful and they know their stuff. However if I find a competitor has a bottle at a comparable price, even if it's for a few dollars more, I'll shop elsewhere to avoid the crabbiness. read more

5 stars for these folks! I ordered a specialty bottle from them. I needed it for a friend's birthday, and called to ask that the order be expedited. The staff was pleasant, eager to help, and good to their word. Very pleased, and will definitely be ordering from them again soon! read more

Very good selection of wines and spirits, and wider price range (from ~8USD-) compared to Eataly. Very convenient location close to Flatiron building. read more

Very cute wine shop with employees who seem to know what they are talking about. I likened it to the Moore Bros. near Philly without even realizing there is a Moore Bros. in New York just a couple blocks away. We were in and out with a bottle of red and a bottle of white to go along with our Mediterranean dinner in a matter of minutes. On top of it all, we received 10% off with a Yelp check-in offer. read more

Wow! A great find! My husband and I are big aspiring wine snobs, but have relied in the past on wine.com and wine-searcher.com for both our value and fine wine needs during windows of acceptable weather for wine shipping (remember, 70+ cooks your wine!). Imagine our relief when we found in our searches a wine shop a block south of Madison Square, that had very high quality wine at every price point. My husbandwas looking for a high quality Châteauneuf-du-Pape for the birthday dinner he was planning with the necessary age on it and had nearly given in to despair, and to our amazement through their website found a very impression selection available both in-store and in their warehouse. When you walk in you will be greeted by the promotion of the month or season, which right now (June) is of course those beautiful and fruity and floral summer rosés. Past the check out counter are two more tables with recommended whites and reds $15 and under (great QPR). The customer service is as enthusiastic and exceptional as I have encountered. Really experience and wine-enthusiast staff will give you a great explanation of the wines for sale and the options available within your preferred styles, your knowledge, your preferred regions--you name it. Easily the best wine store service I have encountered yet in New York City. In addition, they are customer-pleasers, giving out six-bottle cloth carriers with a large purchase, free delivery, and even a money-back guarantee for a wine-faulted or corked bottle if you return with the receipt. If you're interested in fine wines, the shop has an exceptional selection in the back for Northern and Southern Rhône Valley appellations in a variety of available ages, winemakers, styles, and prices. Equally expansive was the Burgundy selection, covering an entire wall with the full panoply of the best French chardonnay and pinot noir. We would have preferred a larger section for Bordeaux wines, but the variety displayed was still comprehensive ranging from extremely affordable $15-20 claret to classified growths in the low $100+ range. The Italian section was somewhat compressed considering the wide range of regions, but displays the same high quality, great range of prices and ages of wine, and attention to detail. It is difficult for reasons of practicality for any wine shop in New York City to have a full selection of any wine at any age. But in Burgundy and Rhône they come close, and a better selection of just about any other major region than your average NYC wine shop. read more

There is no reason to go to any other store in the neighborhood. Great, well edited selection, awesome staff. High quality at every price point. Every bit as good a Chambers or Crush. read more

I have to give credit where credit is due this amazing place is top notch solely based on their amazing customer service.