My favorite boutique. They always have a great selection of good sales on high quality brands.read more

Love coming to bubble, my teenage daughters love it too! They have somehow packed the cutest and…read morecoolest stuff into this brimming boutique! We love the goddesswear selection, and all the other lovely curated products too. The customer service is amazing too, the people who work there are welcoming, helpful and make great suggestions! This is the type of place that makes you feel better after shopping there.

Another trip in, another terrible customer service experience. There is no one available and one…read moremust search for assistance to open a fitting room. Employee - "Are you staring at me because you need a fitting room?" Me - "yes. It's not an efficient system." "It's not efficient for any of us!" Haha thanks for the help dude. I found everything on my own just fine. Sorry to bother you...

I visited the Santa Cruz REI on a Monday around 7pm. The store was a little busy, but I was…read moreimmediately greeted by someone friendly at the registers, which made me feel welcome right away. I wandered around for a bit and appreciated being able to browse on my own before heading back to the register to ask for help. I wanted to try on the Osprey Fairview and Sojourn packs with weight added so I could get a realistic feel for how they'd carry. I was directed to the fitting counter and met Kira -- and she is amazing. To give you an idea of how much she was juggling: she was already helping another customer with a backpack fitting, assisting me, and keeping an eye on two additional customers on the floor. Despite being clearly busy, she was calm, attentive, and intentional with each of us. She truly took the time to understand our individual needs and concerns. When I explained that I wanted to try the packs with added weight, she suggested going through a proper fitting to ensure the best ergonomic setup. While the Osprey fitting didn't go as planned Kira immediately shifted gears and offered an alternative option without hesitation. She was incredibly supportive, validating, and encouraging throughout the entire process. What could have been a disappointing experience turned into a positive one because of her empathy and professionalism. I cannot recommend her enough for anyone needing backpack fitting support or guidance. She went above and beyond -- truly exceptional customer service. Please give her a raise. She absolutely deserves it.

Very poor customer service. I called to ask about a certain jersey in a specific size which they…read morehad and and agreed to hold for me. When I came to pick it up I noticed it was damaged. As they had no more in stock, I asked the two men working there if they could order me one from a different store, and they said they had already done that for someone today so they weren't going to do it again. What kind of customer service is that? So lazy. I called the Gilroy store, which was very friendly and has my item in stock. They also told me the Capitola store could have easily request it be transferred but rather that deal with those two knuckleheads again I'm making the drive to the outlets today.

I'm very unhappy with Sports Fever in the Capitola Mall. I bought a $90 raiders jacket, walked…read morearound the mall for bit, and then changed my mind and tried to return it. They refused pointing to a policy about not refunding items greater than $65. They offered an exchange. They pointed out a small sign below the cash register that called this out. The sales associate mentioned nothing of this policy. It's poor business practices and awful customer service like like this that is killing brick and mortar businesses. And the sales associate who refused the return even called the store manager to confirm and no exception was made. If you want to buy sports merchandise at the Capitola Mall, skip Sports Fever and head a little further down to M@trix Santa Cruz. Their prices seem better anyway.

Obviously, the go-to experts for 20(?) years. Really care about the right shoe for you…read more Recently, I needed very specific, corner case shoe. We figured it out, and their distributor couldn't get it, even though they carry that brand! Tim just said, "Order it online, we'll catch you again someday." That'll be the very next pair!

Very friendly, knowledgeable staff who take the time to ensure you get the correct shoe for your…read moreneeds. While on vacation stopped by not intending on buying a new pair of road runners but they found me a fit I couldn't refuse. Nice selection and fair prices! Would highly recommend.

Ken helped me get a last minute order of Richardson hats on time! His communication was…read moreoutstanding. Thanks again!

From the owner: E-Commerce for Travel Ball Teams, League and Institutional orders.read more

This is a solid location in terms of being a sporting good store and has some nice Bay Area sports…read moregear to wear for the: San Francisco Giants, San Francisco 49ers, Oakland Athletics, Golden State Warriors and San Jose Sharks. As well as other non Bay area teams. It's located in the upper left side of the mall. The owner is friendly. I've been shopping at his various stores for years back when he was located by Khols, then moved to the back of the mall by Target. Eventually he relocated to downtown Santa Cruz, in the pacific garden mall (then known as Sports Xtreme) this store is fully stocked and whatever the don't have he will order it for you. I would've given 5 stars but when I went in today looking for a 49ers hat that was very hard to find and the woman at the register seemed uninterested in my purchase and took forever to ring me up. I was the only person in the store. The owner was very frustrated with her. I get it minimum wage, minimum effort but that is ridiculous at least pretend like you are happy to be there. It's the only place in Santa Cruz that sells authentic sports gear. Not sure if I will be back based on my experience today. Not sure what the hiring process is like, rest assured you will be out of business if you continue to hire workers that act like they would rather be somewhere else.

signs on the door says be back in 20 minutes. It's been a hours. Not much more to say but yelp…read morewon't let me post a short review. Every time I come to the Capitola Mall the store seems to be always "closed", "at lunch".

Yeah, this is another famous footwear. This review is based purely on my experience purchasing a…read morepair of shoes and picking them up at this location inside the Capitola mall. Let's face it, shopping is tricky these days for everyone. Truthfully I never thought I would become a person that would obsess over a pair of sneakers, but as soon as I saw the blue Nike court vision low online, I knew I had to have them. After going to three different locations with no luck they had my size here. When I arrived at the store, I walked in and was greeted right away. They have someone at the front desk who asked if I was shopping or pickup. The associate was very polite to me, at first I did not see the shoes. She checked in the back for me and was literally back in 10 minutes. I tried them on, they are so comfortable and I was lucky because they were the last and only pair left in the store (in my size too) it was meant to be lol. When she rung me up at the register, then checked my account and told me I had ten dollars in rewards points, so I used those points to save money. Overall I am completely satisfied with my purchase and I will continue to shop at famous footwear - thank you

How often do you give 4 stars All you corporate people out…read morehere reading this take note This store has a. Employee who is absolutely amazing and her picture belongs next to the definition of customer service Associate 296496 Unfortunately I didn't get her name I was too blown away by her awesome customer service I miss getting the customer service that this person gave Thank goodness for her dedication

I wanted to get a local shirt for a friend's birthday and I seen these keep Capitola salty…read moreT-shirts, which I knew would be a big hit for my friend This is a charming little store in Capitola. The staff was super friendly and helpful and they also did gift wrapping for free! Total beach vibe, they live up to their name. If you haven't been down to the Capitola Beach company go check it out.

I don't know who is worse. Matt or Jill. Really despicable business owners. They need to be…read moreeducated.