Came in and got sized/ did the gait analysis in preparation for my first half marathon. I specifically mentioned that a friend had shared I should buy a pair of shoes that were about half a size or even a full size larger because feet can swell/ blister when running long distances. I also had worn out my custom inserts and asked if the employee could help me find a replacement pair. He chose a few things for me and I bought them all that afternoon. After running in my new shoes/ inserts for about a month I determined they didn't quite feel right. I went back to the store to ask some questions. Interestingly the woman who helped me strongly recommended I get a full size larger. She also said she never would have sold me the inserts the first guy recommended because they disn't actually fit my foot correctly... I specifically came to this store to get help choosing the right shoes/ inserts for my body but that didn't happen at all. I could have picked out better equipment on my own, instead I got up sold on shoes and inserts that make my running feel worse. read more

Awesome service! Picked out a pair of shoes with Jason (forgive me if that's wrong). He was super helpful when i explained the issues i was facing and training for my first marathon. Very patient and wanted to make sure i got the pair that was perfect for my situation. I'll definitely be back and I'm excited to continue training and finish my first race with the right tools for the job! read more

I came in to purchase a pair of shoes for my first half marathon. The salesman was really knowledgable and let me try on several pairs of shoes and run on a treadmill with them. I probably tried on six pairs until I found the right pair and the salesman was nothing but patient. They offer 10% off in Tuesday's so I had a little discount added to my purchase. read more

Just ran a half marathon and was in need of some new running shoes. They had a GREAT variety and amazing staff to help get fitted. I'd like to shout out to Tyler who was patient and very knowledeable! Great store, great selection, I'll be back fo sure! read more

Disappointing experience. Stopped in today to see what the store had to offer. I'm a big fan of another locally-owned run store and wanted to see what else is available. Well, walked in the store, walked around, tried on shoes, looked at clothes, saw employees and they saw me. I was in the store about 30 minutes and not ONE person acknowledged me in any way! Not one. Certainly I can figure things out, but it was a very disappointing experience. Needless to say, I won't be back to spend my money. I will stay true to Runner's Roost; they have always acknowledged when I walk in the store and they are very personable. read more

Had a great experience at the Boulder Running Co. @ Cherry Creek! It was my first visit to the store and my expectations were exceeded. I was looking to try on a pair of Hoka One One running shoes so I could purchase them online (the Hoka website had a sale going on, so I wanted to order the right size). Brandon gave me his full and undivided attention in the shoe dept. He brought out the sizes I requested, was very knowledgeable about the company, the science of the shoe, and the sizes of the styles of various Hoka and how they change over the years - who would have thought!? I told him about the sale that was going online and he wasn't pushy about me purchasing them in the store at all. Brandon found me a pair in my size that were on sale for $60 - compare that to the $78 sale on the Hoka website and the average price of these shoes in store ($120-$160). I tried them on and was sold! I appreciated the time and dedication I received from Brandon and the fact that I was able to support a local store here in CO instead of purchasing them online. I joined their free rewards program (spend $200 and get $10 towards your next purchase I believe) too. They have a good selection of Smart Wool socks and some clothing that I also saw in the store. Thanks Brandon and BRC @ Cherry Creek for a great first experience! read more

Very positive experience buying a pair of running shoes with help from Kevin. He put me on the treadmill to analyze my gait and make a recommendation based on that and my personal preferences. read more

Buy from REI instead! BOULDER RUNNING COMPANY has a TERRIBLE return policy. I purchased a pair of trail running shoes about 5 weeks ago from Boulder Running Company in Cherry Creek (Denver). While I was...trail running...I caught a rock on the inside of my foot which cut a half-inch hole in the side of the shoe. Major bummer because I like the shoes, but oh well, I thought, I can certainly exchange this pair for a new pair since 1. I recently purchased them and 2. The retailer and manufacturer will stand by their product. THIS WAS NOT THE CASE!!! I called Boulder Running Company (Cherry Creek). I explained what happened and asked if I could exchange my pair for a new pair. The representative on the phone informed me that he does NOT GUARANTEE any product he sells, and that I can only return a product if he can sell it brand new to the next customer. (How in the world can someone sell a used shoe brand new even if worn across the parking lot, the shoe would have obvious discoloration on the bottom)???? He told me to contact the manufacturer. OK, well that's pretty terrible customer service from Boulder Running Company. So, I called the manufacturer, who informed me that a rock cutting a hole in their TRAIL running shoes is NOT COVERED under warranty, and I cannot return the shoe for any other reason because I did not purchase directly from the manufacturer. REI (rei.com) will accept returns on almost everything for any reason up to 1 full calendar year!! I will only be purchasing from REI in the future. Boulder Running Company lost my business and I hope this comment is great advice for everyone reading. Zero stars should be an option. read more

No pretentiousness, just knowledgable help from good people. I am a not-thin walker and I was dreading going into a running store to buy new shoes from skinny athletic folks who I feared would judge me for being out of shape. I was greeted immediately, and after waiting no more than two minutes was helped by Mike, the assistant manager. He really knows his stuff. He set me up with new shoes, inserts, and socks -- which all made a big difference in getting rid of my shin splints and helped me stick to my workout routine. The shoes feel amazing. But more important to me was how well I was treated. How quickly I was helped, and how Mike found exactly the right shoes for my feet/gait, was just a bonus. I'll definitely go back. read more

The staff at Boulder Running Company were so helpful! They were super patient and knowledgeable and ran a bunch of tests with each pair of shoes that I tried on. I will definitely be coming back to these guys for years to come! read more

Hard to tell. Tried to purchase online because of great selection and prices but they never respond to status requests via phone or email. Oddly enough I got a quick response via Facebook IM saying to call another number that no one answers. Will change review if response commensurate with request for info is given appropriately. read more

I came for the first time ever to get a test for running shoes and Kelsey was very knowledgeable, helpful and friendly. I would definitely come back for another pair of shoes. The staff in Boulder Running Company is always willing to help . read more

I had a phenom experience working with the sales person there. He answered a bunch o running questions I had and helped me find the right equipment. Love this place... read more

There are some great people here but I had a really weird thing happen with someone who the cashier said is the store manager. I bought a few pairs of shoes recently but I have no interest in returning. I can get the same brands at places where management is well trained and appreciates all customers. read more

Wonderful experience shopping at the Boulder Running Company. I was greeted by a friendly staff member when I walked in. The entire staff could not have been more helpful. Great selection of sneakers and running/ workout clothing. I highly recommend the Boulder Running Company! read more

I have been power walking about 5 miles a day during the stay at home and regulation in place for Denver. As an older guy I was doing a lot of miles and my feet were killing me! My Family are runners and told me my shoes were all wrong and I needed to back off the mileage I was doing until I can go get some pro advice on what kind of shoes to buy. I went to the Boulder Running Company in Cherry Creek (I think day one of them re-opening) and can't say enough great things about them and the way they are handling customers due to COVID. Social distance entry to the store,disinfecting, PPE gear on employees, the pandemic never crossed my mind shopping there. Importantly, the Professional that helpded me with my shoes, Josha was amazing. He knew the products, suggested the best ones to correct all my issues and my first walk after the purchase was pain free for the first time in a long time. This kid was amazing! Thank you Joshua and needless to say if anyone out there needs anything running go see these guys! read more

Great service. I really felt confident in my purchase, and the guy who helped me was so patient and helpful. I plan on joining the running club! read more

I'll take knowledgable employees over discount prices any day. In the long run, buying the right shoes saves me money, as I don't end up replacing them after they don't work out. Mike took the time to find me just the right shoes, plus ensuring proper fit and size for my activities. Thanks! I also got help from another employee--sorry I didn't get your name--with running bras. Thanks to you both. I'll be back. read more

Worst experience online shopping ever. Ordered a pair of shoes that should have come in 10 days. I never got a tracking email so when I still didn't have them 2 weeks later I emailed the customer service and was told that it was backordered but no one had bothered to let me know that. I was not given the option of choosing another pair of shoes, instead, I was told I was going to see a refund in 3-5 business days. So when it still wasn't there 12 days later, I again had to email them to get it. So frustrating!! read more

I had a wonderful experience shopping at Bolder Running Co. Cherry Creek. Usually I will buy my running shoes online, but gave this place a shot since I was in the area. Logan was quick to help me out, and was considerable attentive to my wants and need. I was greatly impressed by his ability to fit me with not one but two sets of running shoes that day. He is a genuinely great guy who never pushed me to buy something I did not ask for or need. The prices were extremely fair too. If you are new to running I would strongly suggest heading over to this location. Ask for Logan! read more

I have always had good experiences with the BRC in Littleton and Boulder, but have not had good experiences here. I find the staff to be extremely disorganized, and they never seem to know what's going on! It took me three trips to the store and 4 phone calls to pick up a pair of running shoes that I ordered. I don't know if they need more time or more training, but I won't be back to the BRC in Cherry Creek anytime soon. read more

Very helpful and informative staff. Its the second time I've purchased from Boulder Running Co and I'll definitely come back again!

Went in for some running shoes and the sales associate Kevin brought out 5-6 pairs of shoes for me to try and spent a good bit of time with me finding the perfect pair. He even found me a pair on sale with a great fit for me and a pretty color. I also found so many high quality moisture wicking garments for running at really awesome prices and I was so happy with everything I got today. I will be telling all my friends and returning!! read more

Very helpful staff, had all the brands of running shoes and a great sale on apparel. Got a great pair of shoes and one on one attention to find what fit best and how to keep my heel from slipping. This shop has anything you need for novice to experienced runners. read more

Excellent customer service. Employees were very patient and were upfront on how much the products would cost. When asking for a recommendation between 4 products they did not select the pricy brand just to make money. I got the pros and cons for each one and answered all my questions. read more

Large store with nice selection. Pricey but you're paying for the higher end name brands. I would like to give a shoutout to MICHAEL, whose advice allowed me to continue training for & complete my first half marathon! Thanks a million! read more

I bought a very expensive pair of trail running shoes. After wearing a handful of time there are multiple holes in the fabric. I stopped in to ask if this is normal wear & tear: I was told yes. I completely disagree. I will write the company, but if the employees consider $200 shoes falling apart this quickly they should have a disclaimer with this information. read more

Unfortunately there are no stores anywhere close to me, so I have to do my purchasing online. I say UNFORTUNATELY for a reason ! Commonly they only ship HALF your order due to inventory (or lack of ) that is not updated online when you order. Secondly, anytime you need customer service, they either will not respond to the emails or if you DO have the have the 15-30 minutes to wait on hold for someone, they inevitably tell you that they will call you back within 24 hours with a resolution and they DO NOT call back. I have ordered NUMEROUS times from them and 50 % of the orders go through fine, the other 50 % are a major time waster trying to reach them and get them to handle it in an efficient and timely manner. I REALLY want to continue to order through Boulder Running Company and Jackrabbit.com, but I am not sure if the hassle and website inventory issues that you have to call back and get a refund on makes up for the large selection of items they have. May or may not give them one more chance.... I currently am working with them through an issue with an order and a week ago when I called, I was to get a phone call back within 24 hours with a remedy to the issue and I have YET to hear back from them. I emailed them instead of calling back and being on hold waiting for a rep for 15-30 minutes and of course, its been three days now and they have not responded to my email. I now have an unrectified issue and refunds that need to be handled and cant get them to contact me back, and I don't think I want to waste another 15-30 minutes of my life on a third attempt to get this handled ........frustrating read more

Just used the Stride Lab (which they are currently offer a free 30 min eval) and it was awesome! They could tell a slight difference in my left leg vs my right leg, which is probably due to guarding that leg a little from my previous plantar fasciitis problems. Super cool and amazing service! Go and check them out! read more

I'm from a small town w/o good running shoe stores. I went in to buy one or two pairs. I spent 10 minutes looking at shoes, the ten minutes waiting for someone to help, then I left. I guess I don't look enough like a world class runner to buy shoes @ BRC. read more

Best place to buy running shoes hands down! (gym, pavement, trail, wherever you run. Or walk) awesome customer service. I was unhappy with shoes i had already worn a few times (so they weren't clean anymore) and was able to exchange them for a better size, including the inserts! Thank you Tim for all your help! read more

Expert knowledge and friendly customer service. I bugged the bejeezus out of these guys looking for the right pair of shoes. The employee helping me (Adam) was patient and thorough, talked me through a wide variety of choices for my needs, and matched me up with the best pair for me (despite it being one of the less expensive ones - they don't try to upsell you just to unload expensive shoes). I highly recommend this store for anyone from the serious, competitive runner to those just starting out. These guys will get you off on the right foot. read more

Was shopping recently at Cherry Creek and came across this running store. I wish I could remember the name of the lady who helped me but she was awesome. She showed me shoes for everything from running, to hiking, to just being comfy. Her patience and humor were awesome. I ended up buying a pair of On running shoes and they have been great on the trails, streets, and even the treadmill. I'd definitely recommend Boulder Running Company to anyone and will be back. read more

This new location is huge with all kinds of different rooms and amenities. But most importantly, the staff was SO nice and helpful in selecting a shoe. They were patient and dealt with my indecisiveness and never once did I feel pressured to buy. I'll definitely go back for any more fitness needs! read more

I was looking forward to checking out the Cherry Creek location of Boulder Running Company after having such great experiences at other locations and took my boyfriend along to show him service they provide. Both of the sales staff that helped each of us really provided us no good advice and were quite apathetic about anything we asked. One of them just suggested going to sale rack. I ended up just picking a pair and just testing them out with out the assistance of anyone. One of the sales staff was even texting on their phone while they were talking to us. The store was hardly busy and everyone seemed quite checked out. Perhaps its better to go when its not toward the end of the day. read more

This one guy acted like an expert but he is not. My wife came in looking for a shoe and the guy was totally mansplaining away anything she was interested in. "You can't wear Nikes because you wore Nikes once and you got plantar fasciitis. A lot of people come in with injuries while wearing Nikes." First of all, that's a fallacy because your personal experience is not a substitute for actual evidence. But further, don't tell her that she can't have the shoe she wants (and that is for sale there) because of some systematic bias you have. Then she picked out a shoe from Asics and he says "nope, you can't have that either" without any reason. There was no foot assessment, no evaluation, no exam, and then he wants to pretend like he's some sort of physical therapist with his absolute recommendations. Buyer beware. Because the price point of most shoes here start at $120 and my suspicion is the store justifies this price through their "expert opinion." read more

Good selection and seemingly well informed salespeople to help you purchase the correct shoe and fit for you. I gave my sales associate a pass when he completely disregarded what I asked for and instead brought products he thought were best, I also gave him a pass as it was probably not of his own doing that he had the personality of a door knob. BUT, when he ripped the insoles box I was reading out of my hand and told me I did not need them as he slammed them down on the counter, I decided it was time to walk away. I kept my cool, courteously stated that I was going to walk away from the decision today, and he then stormed away muttering "I'm sorry we couldn't help you". I found out later that day that the company had been purchase by Finish Line; I can't tell if the Finish Line corporate culture has corrupt the small company or perhaps the new parent company's customer service ideals have yet to make it the new acquisition. Either way, we will not be back. read more