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    Fleet Feet - Vacaville

    4.7 (181 reviews)
    Closed 10:00 am - 6:00 pm

    Fleet Feet - Vacaville Photos

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    Diane B.

    I bought a pair of shoes a little over a year ago they were sized for a wider toe, they were okay not water proof didn't know anything about that and no one told me They are awful quick to sell The only thing I like about their policy at the time was you had two months to try them out walking outside too I returned BACK to the store to buy shoe laces on October 15th 2025. They didn't sell conventional only some kind of EXPENSIVE worm type looking ones I sat down though while the clerk was showing me how they worked, but he soon took them off . We both sat and he was attempting to help me with tying up my old laces and my head was facing downward of course , and my long hair down around my face, when out of NOWHERE a big huge white dog (Shepherd comes UNDER my face LICKS my eyeball!!! I told the clerk OMG you saw that!!! I got up immediately went to the register and got my refund. The couple who owned the dog stood there so happy and smiling as I told them what happened and so did Sarah. Oh the dog is friendly is all they said, I said you need your dog kept on a leash and I told them what happened No reply except oh sorry well the dog is just so friendly Turns out I spent 5 hours at ER Kaiser, sat in the treatment room had a enormous eye wash sitting back in some sort of dental type recliner chair with plastic all over me so I wouldn't get wet, but it didn't help. The M.A and I were wet this was a two or more gallon square type container Doctor asked what happened. I told him he thought people should be MORE responsible!!!!!! He examined my eye and said my CORNEA was SCRATCHED!!!! I got medicated drops and return appointment in Optomology. What a freaking nightmare I went back to the store and told the manager Carol and she said she knew nothing about it. Apparently Sarah never told her about the incident which I had told Sarah all about in the office the next day after ER visit I asked Carol to put up a sign to keep all DOGS on a leash for now on In fact I told her a sign should have been in the window already. I told her I hope I see one in a week And I wasn't leaving her any good review I went a week ago and the sign is FINALLY in the window but it just went up about a month ago She didn't even put it up right away Maybe they will realize how CRITICAL things were that day for me!!!!! What if it was a Mama and her baby girl or a baby????? Then what??? And they were all just laughing and mingling and talking about the dog and so forth when I got up to the register, like it was nothing and just kept petting the freaking dog I had a 120 Shepherd part wolf many years ago and any and all of my dogs were kept on a LEASH and never brought into a store I hope that couple calls me or sees this and realizes how & what really happened that day I will never go back there In fact another lady walking past the store said she didn't like the store for that reason I tried to contact Carol to speak with her about a review but she was in Hawaii this month on vacation when I went in a week ago. I wanted to give her courtesy to let her know exactly what happened on that horrible day and I was writing a reviews and that she should have always had a sign in her window to begin with if she was going to allow dogs in her store that they should be on a leash Maybe everyone can learn from this Thank you God that my eye wasn't worse Amen

    Compared two shoes and size
    Desiree Ann Z.

    Went in to get fitted/scanned for the first time and Sarah took really great care of me. She asked me what I needed, gave great recommendations and even took each shoes on and off during each fitting and had me walk to the front door to see which one I felt more comfortable in. In my scan results, I'm normally a size 7 in women, but I went a size up in running shoes because I like a little wiggle room. I felt like the running shoes in size 7 was tight and won't be comfortable to run in. The other worker Joey, let me know that I should be able to break into my new shoes by race day, if I run in these new shoes for at least two runs before then. Thanks Joey! During check out, Sarah even let me know about their run club that happens every Wednesdays! Sounds like a very fun community to be a part of! Thank you for the wonderful service Sarah and Joey!

    cushion socks

    Sarah provided exemplary service! She answered all of my questions and more as a first time, no-experience runner. I walked in and was immediately greeted and asked what my interests were in. I told her I was interested in comfortable running clothing and my first pair of running shoes, then she provided me with a complete foot and walking examination. Got to try out shoes like the Asics Novablasts and Brooks Glyercin Maxes that I saw online, and tried way more that she brought out. I only purchased the socks that she allowed me to try but definitely walked out with way more knowledge and excitement towards my new running journey. Appreciated this business a lot and there were lots of sales.

    What an amazing experience. My daughter (middle school cross country runner) needed a pair of "race day" shoes per her coach. Went in and was greeted by Carolyn and she was a joy from the start. She spent 45 + minutes with my daughter and tried on 10-12 pairs to make sure my daughter had the right shoes and that they fit properly. After we decided on the perfect race day shoe, Carolyn and the owner Carol seen the type/condition of my daughter's current trainers and they did such a selfless kind hearted act and bless my daughter with a gift. They know what they did and it was such an amazing gesture and we will forever be Fleet Feet customers. This is a prime example of why I support local businesses. They are good, caring, honest hardworking people. Thank you Fleet Feet for an amazing experience

    OnCloud Cloudsurfer Next in the color Eclipse

    This review is going to be a bit long, but I cannot say enough great things about our experience. My boyfriend and I went to Fleet Feet in Vacaville to get him some new shoes for basic training and some for me because my job requires me to be standing for long periods of time. We wanted something comfortable for him to run and stand in, and also some insoles for his boots when he gets them. We were immediately greeted by Carolyn and she was so wonderful and kind. She was attentive and listened very carefully to what our needs were. She also answered every question we had, since it was our first time coming in. After our scans, she picked out 3 pairs for each of us to try on and listened to each thing we liked and each of our concerns. Sarah was also a huge help when it came to understanding fitting and made great conversation. They both helped me order my shoes since they didn't have the color I wanted in store. My boyfriend and I ended up getting the same shoes in the same color, and he got two pairs of insoles. He absolutely loves his shoes and insoles and kept showing them off and telling people how comfortable they are. We went in and I ordered my shoes on Friday. It's Tuesday afternoon and I just got them delivered. Everything was much more affordable than the shoes I was originally looking at, so we were able to get everything we both needed the same day. Amazing service. 10/10 have already recommended to family and friends. We will definitely be back!

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    5 months ago

    Horrible selection. Poor customer service. Is their buyer color blind?? How in the world does Carolyn ever make a sale?

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    5 years ago

    Went to Fleet Feet per my PT's recommendation to my shoes to better protect an ankle issue. The staff was very courteous and prompt

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    2 years ago

    Sarah is the best! Every time I get the best from her. They always hook it up right there and if isn't they will make it right.

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    Ask the Community - Fleet Feet - Vacaville

    Review Highlights - Fleet Feet - Vacaville

    I ended up with a pair of Hoka's, but I will probably end up purchasing one of the other pairs we tried as well.

    Mentioned in 7 reviews

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    Big 5 Sporting Goods

    Big 5 Sporting Goods

    2.0(52 reviews)
    1.5 mi
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    I usually buy my every day shoes at Big 5 because of the large selection in my price range…read more Unfortunately their staff is minimal. At 1:30-2pm on a weekday I went in. The moment I arrived at the shoes a young man asked f I needed help. I told him I needed time to look. After a while I had selected a couple I wanted to try on. I could see no one to help me. I finally found the young man hiding between shoe racks in the back room. He got the shoes I asked for then disappeared again. When I was ready to try another pair I scanned the store for help. A young woman staring at her phone carefully avoided my area. Another was busy putting up sale signs. I raised my voice to ask for help and the original young man appeared and came over. He got me another pair and disappeared again. I truly felt like I was interrupting their day.

    I would not think many readers have had the same experience I recently had at Big Five Sporting…read moreGoods, in Vacaville, Ca. I needed to purchase scope mounts to mount my full size rifle scope to a Gamo pellet gun. The mounting grooves that these pellet rifles have, make it difficult to find mounts that are secure. I needed to take both my scope and my pellet rifle to the store to try their mounts. Carrying a rifle (even a pellet gun) in full California public view, is a recipe for confusion, pre-conceived 2nd ammendment bias, ignorant Karens, and scurrying people in parking lots! Even though I "broke" the barrel (now folded in half) and hung it over my arm, clearly visible to be in a non-operatable position, too many people are wholly ignorant of the California gun laws. I stood in the entrance of the store and calmly explained what I needed and why I was bringing my pellet gun into their store in this fashion. I assured the sales ladies that not only was it unloaded, but that when the barrel was in the bent, or 'broken' position this pellet gun was not able to fire at all. I didn't receive any excuses or personal bias. The manager came to the front, accessed the situation, and ok'd me to enter the store. While others may view this with "whats wrong with taking his pellet gun in the store" all gun owners, even BB and Pellet guns, know exactly what I expected to happen. However.... The staff was very helpful, even though we weren't able to find the mounts that I needed. I do appreciate their professionalism and the Manager's knowledge of gun laws in this predominantly Blue state.

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    New Balance Factory Store

    New Balance Factory Store

    3.8(63 reviews)
    1.9 mi
    $$

    I have to downgrade the previous five star review due a negative experience returning shoes at this…read morelocation. We live 45 minutes away from Vacaville where the store is located. I made a special trip a month or so ago to look at shoes for my dad. He had good luck with this brand in the past. Unfortunately, he has gout and very painful bunions impairing his functioning and he has daily pain in both feet. Though we are trying to address both issues with podiatry and his primary care doctor, it's still a challenge. He thought the two pairs of shoes we got would work after testing them out at the store, but after wearing them each for a couple hours at home he felt unstable and his feet hurt. A double negative. I wanted to return them but it's hard to find a time as they are only open from 10 am- 7 pm, and they are 45 minutes away, and add the never ending construction on Hwy 50/80 through West Sac to Davis, there's usually a huge slowdown, let alone more if there's an accident. I made a real effort to get to the store (including a 45 minutes delay) to get the shoes returned (which are virtually unworn) in the 45 day limit. I was greeted with "Are you here for an exchange?" I said, no, I'm here for a return, these didn't work out for my Dad. She then asked, did I need to look around just to make sure?... Um, no. She then asked in an accusing tone "Where's the box for the other pair?" I said the pair was in clearance and it didn't have a box. That is what my Dad told me...she said, "That's weird." She then proceeded to look over the shoes as if she was a forensic scientist. Flipping the soles, looking at the insoles...searching for signs of wear. She finally and reluctantly gave me a full refund. And with that unpleasant experience added to the awful drive, I will definitely not be returning here for anything. We had a great experience with the two guys running the store a month ago in the morning...no drama and just great customer service. I like to exercise my right to return. But I make sure things are in excellent shape, I have the receipt, I meet the time metrics, and understand the policies of the store. I did not appreciate being treated like a criminal for returning two pairs of athletic shoes. Be aware and choose to take your business elsewhere if the ability to return shoes is important to you.

    If you're a New Balance fan then stop in the Vacaville Outlet. I wouldn't go out of your way to get…read morehere since discounts vary and there aren't that many regular deep discounts as the days past. But I noticed that same practice from the other retailers in the Outlet Plaza. Anyways, this always a must stop when I'm at the Outlets. Hubs is a huge New Balance fan of their shoes... running, trail, court, leisure... all of it. Just for the simple fact that they carry double wides as a standard size. This shop carries those sizes as well. But keep in mind it's an outlet ship, so the popular styles won't necessarily make it here. This is his go to brand since forever. Ok maybe not forever but for sure the past 30 years. Needless to say, he's been a customer of this shop for quite awhile and appreciates the service he's always gotten. Staff may have come n gone, but they have always been helpful and down to earth. So this shop is doing something right in their hiring and recruitment.

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    Fleet Feet - Vacaville - shoes - Updated August 2026

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