Several great experiences with CF of WF. If you own a Ford…read morethen the BEST perk is the Mobile Tech Service...they come to your home and do the service. Amazing. No dealer waiting room. No Bad coffee. They will do ALOT of service right in your driveway. Bells, hoses, batteries, oil changes, run diagnostics, etc. Eric The Tech Dude was/is amazing. Don't forget to give a tip $ when he does a great job. Danny A is our Service Rep at the dealer and he is also great. Unfortunately we had a transmission replaced and he did all the legwork with the Extended Warranty company. Superb communication skills and these folks have always performed exactly as they promised with timelines and costs. Truck has 100,000 miles and still going. Huge fan of Crossroads Ford of Wake Forest (as a Raleigh resident : )

This was the last time I will be disrespected, dismissed by this Ford Service. In years past. I've…read morehad very poor customer relations with their Service Advisers. I don't know why. But, time has passed, new F150 truck, and probably new staff, right? My circumstance involves known issues with a major mechanical component that Ford produced in a range of models. Mine is a 2019 and there is a plethora of information and YouTube videos about it. I decided I wanted/needed Ford's technical expertise on the matter even though I knew it would be more expensive at Ford. I spoke to an Adviser who was knowledgeable and we discussed options. Later, after consideration, I decided to go with a simple, normal, preventative maintenance approach, which was one of the options discussed. I'm not in a crisis situation, YET. But that's what preventative maintenance means. This situation, with these models, is complicated by some other-worldly design decisions by Ford engineers and not just any garage, shop mechanic should be trusted to know. The Adviser I spoke to knew about it. So, I called Service to schedule the , he didn't answer, so left a message asking for a call back. He didn't call me back. Days later I called again, he wasn't available and so I was transferred to Express Lane. That adviser said they don't work on these components and needed to go back to the main shop. Okay, fine, no problem. No one answered at the Service desk. I called later. The person that answered said that I needed to speak to THAT guy who wasn't available so they would deliver a message and to expect a call back that day. It has now been two week-days since and no one has called, not THAT guy or one of the other Service Advisers who didn't want to talk to me anyway. It's a common procedure, one that most folks do at least once during the life of their vehicle, and it's recommended. With my previous history with this Crossroads Ford (W/F) Service and now this, I can only surmise that they aren't inclined to care much about vehicles that aren't purchased from their own dealership. Neither of my Ford trucks were purchased there at Crossroads Ford of Wake Forest. A simple input of the VIN # tells them everything about the history of the vehicle: where manufactured, date of manufacture, options, etc. Otherwise, there is a culture at Ford, an arrogant culture perhaps, where they really just cherry pick the people and problems they feel comfortable with. I was respectful, polite, not condescending or demanding. I'm obviously a patient person. But I absolutely will not call again harass or beg them to care about duty, honor, integrity, dedication, commitment, values. I hope others get great care and satisfaction with their service at Crossroads Ford of Wake Forest. As for me, however, it just hasn't been the case. So, Good Luck!

This shop is pretty knowledgeable... Even moreso than the dealership. Dealerships never seem to…read moreknow, ending up replacing things that weren't broken as a means of troubleshooting. All the while your bill steadily climbs and it's still not fixed.

I live in Wake Forest, NC and am a senior citizen living on Social Security with mobility issues…read more My car is a 2011 Lexus ES 350, one of the best Lexus models made, which is why I own it. I need a really safe car. Previously I took it to another place in Wake Forest for regular 5,000 mile service. A few weeks ago, I had a problem starting the car in the morning. It took several tries to get it to start. I brought it in and was told it needed a new starter for $600 plus dollars - which is a fortune to me. A good friend recommended taking it to Import AutoPro in Wake Forest and left the car overnight. It turned out the KEY to the car NEEDED A NEW BATTERY. THAT'S ALL!!!! WOW!!! To be sure - I AM IMPORT AUTOPRO'S CUSTOMER NOW. THANK YOU!!!!!!!! Teri Friedman

So the one thing we liked about this business they no longer do.....and I had to walk down the…read morestreet to find that out because after calling and calling, no one answers the phone and the answering service is disconnected. lol. The parking lot that used to be packed is very sparse now, and some parts look like a junk yard. Don't know what happened but things appear to have changed and it would make me wary to recommend them at this point. So no.

Supporting our neighborhood automotive repair shop. I trust them. Called them on Tuesday, dropped…read moreoff that evening and had new brakes pads and rotors by the end of Wednesday. Fair pricing, friendly service. Social distancing and safe check out practiced.

Poor customer service. Lack of communication. I believe In business repeat customers are so…read moreimportant, and having the ability to communicate with your customers. Communication skills are much needed.

I was traveling south on I-95 near Kenly, NC. I noticed the pressure on my tire was going down. I…read moregot off at the exit and called AAA. I had to wait about an hour for AAA to get there which I understood because Hurricane Michael was making his way up I-95. The mechanic didn't want get on the ground to get the spare, so he just put air in the tire. I asked where I could take my car to get the tire checked and he really couldn't help me. I decided to check on Yelp and took a chance with Johnson's. They were very helpful and took care of me as soon as possible. Turns out I had a nail in my tire and would not have made it very far. Thank you!!

prompt response available very late hours Harley recommend Quality service I have recommended this…read morecompany to others for years easy to remember phone number.

Fast & quality. Have used numerous times for family & friends throughout the years and never a…read morecomplaint

Small, cosmetic repairs done as I waited. Great service, friendly attitude, much appreciatedread more

I can't say enough about what a positive experience we had purchasing our used vehicle from Import…read morePerformance. After many really terrible experiences with big dealerships, we were desperate for some honesty and zero-pressure customer service. John and Noah were amazing and helped us find exactly the right car for our needs - and for a very reasonable price. As well-respected mechanics, they really know the cars and make sure they're in great shape before selling. I don't think I'll ever purchase a used vehicle from anyone else again.

This has been my go to shop for many years for all my automotive needs. They are knowledgable,…read morefair, fast, family owned, and most importantly honest. I always go to them first and recommend them to everyone looking for a trustworthy auto shop.

I was able to walk in and get my car issue fixed within minutes. They were very nice very welcoming…read morevery professional and very personable. They did an amazing fantastic job for such a small price tag. I would highly recommend using them if you need any muffler or tire work.

I have gotta say..I love this place .. I just moved here a few months back looking for a new…read moremechanic and this place was recommended... Had a few things done and they do top notch work.. and if they can't do certain things they will recommend places. Thomas was the man I personally dealt with and I'll deal with him from now on.

The guys at Capital Auto Repair are awesome. I've been going there for a couple of years now and…read moreall of my automotive work has been great and not overpriced. They're very professional and do not try and add on additional items or work like the dealerships often do. Very trustworthy, excellent quality work that gets done in a timely manner. Would recommend highly!