This is the most honest and best mechanic I have ever been to. I take all my cars to Hearne and trust whatever he tells me. I recommend you give him a try. read more

I came to Hearne's for just an oil change. They were able to schedule me in right away. Everyone was friendly and reasonably priced. Hearne Automotive is a mom and pop shop near the downtown region of Raleigh, no frills to this place, just overall good work. This was also the very first time I take my car somewhere and they don't try getting me to repair something else. read more

Hearne is the best mechanic I have ever been to. He is honest and does excellent work. I always recommend using him Hearne Automotive when someone needs a mechanic. read more

Ok. I know more about cars now. Now I realize how dope John at Hearnes is. I brought my car in for something minor, and while test driving it (to see if he got the bugs out) he noticed that the car's performance was sluggish. John cleaned out the throttle body, and adjusted the timing, restoring a lot of horsepower in the process. I don't think he even charged me. He just didn't like the idea of the car underperforming. He also does stuff like resurface rotors rather than replace them, cleans parts rather than order new ones b/c it's easier, and in general does everything he can do give you the best job at the lowest price. I wish I still lived in the area so I could keep taking my car there. John, I miss you. read more

I have gone to John Hearne for the last 20 years. In this lifetime you need a good doctor, good lawyer, and a good mechanic. John and his mechanics are all master mechanics not a scene with one master mechanic in the corner and the rest labor. I do not complain about the hourly labor rate. I master mechanic can diagnose and fix a problem in half the time of a second rate shop. Once I took a Lincoln in with a blown head. The mass of vacuum hoses, sensors, wiring harnesses was mind boggling. The completed repair was $800 dollars less than half the dealers estimate. I started going to him to get my Cadillac fixed otherwise I would have had to send it to the junk yard. He knew everything about the car including all the tricky electronics. Last month my Town and Country Minivan needed a Power Distribution Board. After wasting $700 at another mechanic that my father told me to go to. The problem was so intermittent that the Mechanics at AAA auto center didn't have a clue. It took several days for the problem to reveal itself but once it did he was able to diagnose it and repair. I will state that often it can take several extra days to get a car repaired due to demand. There is a time delay due to ordering parts also it is difficult parking around the shop but the TALENT is there. J.P.A. read more

Note recently moved to 520 West South Street. Hands down best master mechanic in Raleigh. Any vehicle, any issue, quality repair at reasonable rates. No upselling, no upcharges. John will keep your vehicle running well beyond your warranty. Honest reliable work. read more

Most honest mechanic I have ever been to. He has been helping me for many years. Never go anywhere else without consulting John first.

We trust them of course with my Cadillac but also with the Volkswagen and the Nissan. When things break down, they always try to fit us in. Appreciate the way they keep you informed. They keep us rolling without breaking the bank. read more

I have been using Hearne Automotive for over 15 years. Now that I live in Wilmington, I still prefer to have my oil changes done there if I happen to be in the Raleigh area, and if my car needs repairs, it's worth it to me to drive the 2 1/2 hours for their incredible, friendly, affordable, knowledgeable and always reliable service. They are excellent people and excellent mechanics! read more

Such a great experience. I highly recommend taking your car there if you need a repair. Super friendly and very knowledgeable

I have paid over $1400 for my Mercedes Benz S 430 air suspension repair and the car continues to have the same problem. I want ALL of my money back. Hearne Automotive on S. Saunders St in Raleigh NC has really got over on me. I specifically asked if he knew how to effectively work on Mercedes Benz. The mechanic, John said he could fix my car. I have taken my car to him 5 times in the last 12 months and its still not fixed. He has put 2 air suspension pumps on the car and this week he wanted to put a third pump on. He claims that the pumps are defective; but what I have discovered over this time is that he does not know Mecedes like he has claimed. When he first so called fixed it back in November 2013, I brought it back to him a couple months later because the suspension light came back on, the car had problems rising, and it was squeaking even when not riding over bumps. The second time he said the problem continues because I needed a front shock so I paid him $749 more dollars for this. After this I took the car back 3 more times for the same problem. Each time he claimed he either pump air back into the car or put on another pump. Finally this last time I asked him to either put an air suspension conversion kit on it (which I found out from another mechanic that this what he should have offered to me the first time) or for him to refund me my $1400 back. This week he kept my car for almost a whole week (from last Tuesday 11/18/14 to Monday 11/24/14) stringing me along claiming that he was going to order the air suspension conversion kit from strut masters and finally fix the car for good, but today he told me because strut masters does not warrant his labor then he was not going to order the part and repair the car. He said the only refund he could offer to me out of the over $1400 that I've paid him is $310. He also lied to me earlier in the week and said the labor for the conversion kit would take him 8 hours; his way of trying to get more money out of me, but I have been advised by other mechanic that the labor is only 2 to 4 hours tops. He has even told me all this week that he has been talking with someone to figure out how to put the kit on the car and asking them why would the pump keep failing. For him to ask other mechanics etc those questions about a Mercedes proves he didn't know what he was doing in the first place. I picked my car up today and slipped and fell down on their wet floor in the office and no one working there even asked if I was okay or tried to help me off the floor. My body is in pain right now and my knee is swelling and still my car problems exist! read more