Todd Trask and his team of thugs came into my home to dry out and restore a slab leak. The leak had been detected by a plumber that is not on Todd's team. He had fixed the leak in one day. He did a good job. THEN came Todd's team of 2 who brought their vape pipe in with them to asses the work. They then began to tear my kitchen apart and damage just about everything in their path. Tape that pulled up my saltillo pavers finish, leaving my two kitchen cabinets out in the rain for over 10 days (during which time it rained on them) then removing the water damaged cabinets to their warehouse, where they proceeded to damage my quartz countertops. Todd refused to pay for the rebuild of the 2 cabinets, although they were in good enough shape to put back in place once the restoration phase was to take place, the cabinets were now unusable. The driers and moisture pulling equipment that they ran ran for 6 days, an excessive amount for the water damage that had been detected, (but you see, he could then charge me for the 5 days of running their equipment that overflowed into a pan that was underneath it on the first day). When removing my wood flooring in the kitchen ( about a 3' by 4' area) they damaged 6 more satillo tiles with their jackhammer. They also dinged my hand carved front door while moving equipment in and out, removed the baseboard that is made of satillo tiles in such a manner as to ruin 2/3rds of it, and then proceeded to created an estimate that would have overcharged me by thousands of dollars. They argued with me at every turn as to the damage they had caused, the vaping, the drinks they spilled on the undamaged area of my floor, and their general lack of concern, skill or interest in maintaining my home and restoring it to it's original state. I would NEVER recommend Flood Response or Todd Trask and his team of houligans. If you're filing a claim, they will overcharge by almost 3 x's for the amount that it should cost, thereby dinging your insurance company for fees and tasks they didn't even perform. Check your estimate carefully. Check each item and question anything you don't understand. These guys are flim flam men who care nothing about your property or your inconvenience. LOOK OUT! read more

I want to be as fair and honest as possible with this review. We recently sold our duplex in Palm Desert and closed escrow a few days ago. During the buyer's inspection, potential mold was discovered, so we proceeded with testing. The results confirmed mold in both kitchens and bathrooms. The testing company was excellent--fast, communicative, and professional. Based on their recommendation, we chose Flood Response for remediation. Flood Response responded quickly and efficiently, starting work right away, which was crucial since we were already in escrow. They moved through the remediation process swiftly, which we greatly appreciated. Given our time constraints, we also hired Flood Response to handle the reconstruction afterward. This is where we encountered some challenges. Roy was assigned to the rebuild and provided an estimate promptly. However, we were caught off guard when he informed us that all kitchen and bathroom cabinets had been removed and destroyed during remediation and would need to be custom-ordered, requiring roughly 30 days to replace. This was unexpected and put our escrow at risk. Had we been made aware of the cabinet situation earlier--perhaps when remediation was under way--we could have started the replacement process sooner (about 2 weeks). That said, I want to acknowledge Roy's efforts. He worked hard to expedite the cabinetry and completed the work faster than initially estimated. The quality of the finished product was excellent, and Flood Response's craftsmanship was top-tier. However, communication throughout the process could have been better. I often had to reach out for updates and push for faster turnaround times. The entire project took a little over 30 days, during which we had to extend escrow twice, incurring penalties. In summary, Flood Response delivers high-quality work, and their team is skilled. However, improved communication and a greater sense of urgency would have made this experience much smoother. read more

I would like to take this opportunity to thank the whole crew and everyone involved in my water mitigation, cleanup and remodel from Flood Response! Actually being out of town when the incident happened, everyone was beyond being helpful. Dealing with Alyssia, Christina and all that answered the phone, were all very instramental in getting to the person that was responsible for what was going on or able to help me with my concern. Jose helped get the water mitigation handled and taken care of without any inconvience. The guys doing the water mitigation were very professional and accommodating. The remodel/project team including Slyler, Alex (the 2 of them), the front line guys Christian, Nahum and Jose were very professional, conscientious and great to have doing the work. It was a pleasure welcoming them into my home! Lamar was invaluable in navigating through the insurance process in his great knowledge of the what was going on. Kandy in accounting was always on top of things to make sure everything was being processed properly. I dealt with many of the staff at Flood Response and if I forgot anyone, please forgive me as it was not intentional as everyone in that organization has a huge roll to play in getting the job completed as expeditiously as possible with the least amount of inconvenience. Kudos to the managers and owner in having such a great staff. Thank you all! read more

In August 2019, while out of town, we learned that there was a leak in our AC unit at our home in the desert. We called our AC company who came out and flushed it. However, our neighbor suggested that we contact some sort of restoration company in case of potential mold. Since our HVAC unit is in a closet right outside the guest room where our elderly parents stay, we agreed but had no idea who to contact; especially since we were out of town and did not know who was reputable in this type of situation. We called a family friend who is a real estate broker who recommended 2 companies, the first of which was Flood Response. We called them and they were able to send someone out to our house immediately to assess the situation and provide us with a free estimate. We dealt with Donnie Means from start to finish. Luckily, the damage was covered by our insurance. Donnie explained each step of the process to us and they completed their water mitigation for us while we were still out of town. After they completed it, we had to find a 3rd party company to come in and inspect it to certify it was mold free. Flood Response completed the work in a timely manner and Donnie Means was a pleasure to work with; very professional and always available to answer questions. We highly recommend Flood Response if you have any flooding, leaks, and need water mitigation completed in your home. read more

On December 7, 2017, I had a water pipe burst inside a wall. My Insurance Agent recommended a company to help clean up the flood. I waited over two hours and they never showed. My plumber had a card for Flood Response and recommended them. I called them and they came out within the hour. I've never been so pleased with a company and impressed by their employees. They know service is important and that's what they delivered. I stopped hyper-ventilating when I saw they knew what they were doing. They took the time to let me know how the work would proceed. Someone came to my house every day to check on the drying out process, make estimates for my Insurance Company, and just make sure that I was okay. They showed up like clock work when they said they would. I called my Insurance Agent, and told him what had happened. And how disappointed I was in the other company they had recommended. I told him about the outstanding work and professional service I had received from Flood Response, and suggested they recommend them to their clients in the future. read more

I can wholeheartedly recommend Flood Response. I had a pipe leak in my home in Rancho Mirage that went undetected for 3 months. The plumber recommended Flood Response, and the same day that I called them, Jose Galvan came to my home and assessed the extent of the damage. Their team which included Kevin and Michael immediately started the mold/water damage remediation. Jose in particular explained the entire process to me, and guided me through the whole process which at first was quite scary for me. He was able to answer my questions, and ease my fears. They were able to meet with the insurance adjuster and work directly with the insurance company which was seamless. Jose, Kevin and Michael were courteous and respectful of my property and my privacy. They worked quickly and efficiently. I would recommend them without hesitation. I have owed several homes and dealt with countless contractors and they by far some the best professionals I have encountered. Mark T. Rancho Mirage read more

Exceptional Service from Start to Finish! I cannot recommend this flood response company highly enough! From the moment I made the initial call, Breanna in the office was an absolute superstar. She was patient, empathetic, and incredibly efficient in organizing the team to address our emergency quickly. She kept us informed every step of the way and made a stressful situation so much more manageable. The response team was equally outstanding. They arrived promptly, were professional, and clearly knew their stuff. They not only removed all the water and thoroughly dried out the affected areas but also gave us clear guidance on preventing further damage and dealing with insurance. Breanna's exceptional customer service and the team's expertise made an overwhelming experience much easier. If you're ever in need of flood response services, this is the company to call! read more

Amazing team, amazing company! Everyone I spoke to and worked with was totally unparalleled! And, I wasn't within 2500 miles of where they worked for me. That's right. Flood response and reconstruction had to be done in California while I live in Hawaii. Without asking any questions they got in the day the damage occurred and worked non-stop until all the remediation was done. And, done very well. Everything they said they would do, they did. Of course I worried about my personal furnishings and accessories with quite a few people going in and out. When I got there a more than a month later, everything was in its place. The reconstruction team did a great job, too. Prompt, informed, trustworthy. Despite a horrible ordeal, Flood Response pretty much made it enjoyable! There certainly was no reason to worry while they were on the job. Kathy L. read more

It is a pleasure working with Flood Response. They have always been professional and courteous answering all of my questions. Typically when someone calls, they are entering a situation for the first time, it's unexpected and is very traumatizing. Whether it is a Flood with Water Damage, Fire -Smoke Damage or Mold they work with your insurance company - as your advocate. They see the job thru from Remediation through the Reconstruction portion to bring your family life and living conditions back to normal. Certified, Licensed Technicians and General Contractors understand what is needed to begin the Healing of both physical property and their customers. The ownership is hands on, local and knowledgeable with about 20 years experience. 24/7 live personnel are available to respond to emergencies with the Hour! Great Company give them a call ! read more

Chris at Flood Response Restoration Services was outstanding to work with during a really stressful situation. After discovering black mold in our newly purchased home, we were overwhelmed, but Chris immediately put us at ease with his professionalism and clear communication. He walked us through the entire remediation process, answered all our questions, and made sure we understood each step. The work was done thoroughly and efficiently, and you can tell they genuinely care about doing the job right and keeping families safe. Chris and his team were respectful of our home, kept everything clean, and went above and beyond to ensure the mold issue was fully resolved. If you're dealing with mold or water damage, I highly recommend Chris and Flood Response Restoration Services. You'll be in the best hands. read more

Flood Response is an awesome company their team members Alex Armando Jose and Rolando did an awesome job and putting my house back together. After a flood I recommend Flood Response they're awesome there on time and that they do great work and they're very professional and Alex their boss that I've been communicating with during my whole time of having the flood it issues have been awesome. Don't remember the name of the guys that came the first day we were flooded, but they were very professional as well, hope I never have to go through this again due to the hassle of just having water in your house but if I did, I would definitely choose Flood Response on the team they were awesome. Thank you for everything you did for our family. We appreciate it Lori Richerson read more

Our experience with Flood Response was very positive. Alex's team members were always friendly, professional and hard working. They arrived on time and were respectful of our home and grounds. Though scheduling around the holidays was difficult, craftsmen from Alex's team performed very high quality work. Claudio especially. He restored our baseboards and trim and expertly hand sculpted portions of our door jamb and shutter supports. He did beautiful work. Christian did flawless drywall repair for us. There are too many names to recall and list. It took many crews to restore our floor and walls and appliances. It took a long time to get it all put together, especially over the holiday season. Alex persevered and we have our beautiful home back. read more

Wow what service! Having a flood in your home is a nightmare, these people were nothing but helpful and professional. They got to us quickly in the middle of the night and started their efforts to get the water out and start drying the walls. They answered all of our questions and concerns and even dealt with the insurance company. They were life savers in a time of complete CHAOS! They were calm, cool, collected and helped bring some peace into an otherwise messy, complicated situation. The customer service was great and the girls in the office even helped my wife when she was looking for information on a temporary place to stay. Although the experience was disastrous I'm really glad these guys (and gals) were there for us read more

We had the opportunity to work with Chris from Flood Response in Thousand Palms, and it was a great experience. Chris is professional, knowledgeable, and genuinely cares about helping his customers through what can often be a stressful situation. Flood Response can handle everything from water damage restoration to complete remodels, making the entire process much easier for homeowners. One thing that really stands out is that they work directly with your insurance company, so you don't have to worry about dealing with the paperwork or added stress on your own. If you're looking for a reliable restoration company with excellent customer service and quality workmanship, I highly recommend Chris and the team at Flood Response. read more

My husband and I called Flood Response when the washing machine malfunctioned and water overflowed into the utility room and kitchen. Flood Response arrived a half hour after we called. They cleaned up the water and placed heated fans throughout the kitchen, utility, and into one bedroom where water had soaked through to the baseboards. After the rooms were completely dried out, Flood Response worked with our insurance company to reconstruct the areas damaged by the water. The kitchen cupboards were replaced, a new floor was put in, and painting was done. Flood Response did a very good job on the reconstruction. They worked wonderfully with the insurance company. We are very pleased with the work that was done. read more

I have used Flood Response twice over the years and I am very pleased with how professional they are. Both times I had a major leak and flooding in one of my rental homes. Both times they came and handled the job from start to finish without any drama and completion was extremely satisfactory. Melissa Gammon handled all the paperwork and coordinated with the insurance company. Carlos was very particular making sure the workers returned the area to as good as new. From start to finish they took care of everything and made the experience a non event for me. Both of them and their team made sure the finished project would meet my satisfaction. I would definitely recommend them for your repair needs! read more

I cannot speak highly enough of Flood Response! They were an absolute lifesaver when faced with a daunting mold situation in my home. From the moment I contacted them, their professionalism and efficiency were evident.   Jose and Lucia, in particular, were outstanding. Their attention to detail and commitment to excellence were truly remarkable.   Throughout the entire process, I felt supported and informed, thanks to their clear communication and willingness to answer all my questions.   My home is now mold-free and back to its original condition. I am immensely grateful for their exceptional service and highly recommend them to anyone in need.   Thank you, Flood Response, for your outstanding work! read more

Unfortunately my house flooded from a broken pipe. I was recommended to call Flood Response from a neighbor and couldn't be happier with the service they provided. A crew arrived at my house within 45 minutes and walked me through the steps in getting my house dried out and back to living conditions. Jose, Carlos and the crew couldn't have nicer and more professional. All the workers were respectful and friendly. Their equipment is top notch and did the job with drying and dehumidifying the entire house. In dealing with the administration office of the company they were all amazing and very helpful. Thank you Todd, Alex and Melissa. Wonderful people during a trying stressful time!!! read more

I've had occasion to utilize Flood Response twice in the last two years. Todd, Donnie, Jose , Aldi - the list goes on from Project Mgrs to the production crews. All are extremely professional, courteous and respective that this is most likely a new experience for the consumer. They make understanding easy by clearly explaining the scope of the project and what to expect. Timely schedules are met (sometimes early) and they treat the home as if it were their own. They are most accommodating with additional requests, frequently at no increase in fees. Top quality from start to finish. read more