In short: if you are in Palm Springs / the Coachella Valley area and reading this while having just…read moreexperienced a flood, forget any other "big name" flood response crew. You are not going to find a better team than this. Dan's team is exceptionally skilled, organized, respectful and most importantly FAST- and I wish I'd found them sooner! Full review: When our tenants called about a flood at our rental property in Palm Springs, I panicked and did what I thought was the "safe" move: I hired a big-name local flood response company with decent (but not amazing) reviews. Six days later, the house was somehow still damp. Progress felt slow, and even my insurance adjuster strongly suggested that I do my research when choosing the company to do the repairs once the house was actually dry. I knew I didn't want that first company doing the actual repairs. I turned to Yelp looking for someone who could move fast, work cleanly, and understand the insurance process; someone who could get the job done with attention to detail, given how much attention we'd put into our home initially, but somebody who could work super, super fast. I thought I'd message AVA Flood Restoration and just get a second opinion on how the drying was going. I was on my way out to dinner and Dan (the owner) said he could come over later that night. I was already impressed, but wanted to wait and see what he'd say. Dan came over right at 9pm as promised. He told me that for a house of our size it simply didn't have the right amount of dryers, and that the house should have already been dry given it had been six days. He told me he had a team ready to go that night if needed, but that either way, he could assure me he could work with speed and attention to detail, and had experience with other homes where design was a key element. I slept on it, and the next morning, fired the other company and hired Dan. He took over from the other company right away, brought in about double the number of dryers, and was candid that the prior team had cut corners. That transparency was a huge deal because at that point I just wanted the truth and a clear plan. He handled explaining what had happened to my insurance company so insurance could just pay his team directly rather than me having to act as a middleman. From there, the pace and organization were night and day. Beyond drying, Dan's foreman, Kody, led the rebuild and he's genuinely skilled. New flooring, drywall, electrical and plumbing repairs, cabinets, paint... the whole scope. The crew was also incredibly consistent: they were there every day between 7-8am, and if I had questions they took the time to explain what was happening and why. The #1 reason I'd recommend Dan is communication. I'm a millennial, communication is everything to me. Dan is truly next-level. He responds to everything, is always a phone call away day or night, and he texts frequent updates so you're never left wondering what's going on. A lot of contractors say they communicate well. Dan actually does. Three weeks later, our house was back together and our tenants were back in, honestly better than ever. They made a pretty awful experience as good as it could have been - an enormous thank you to all of you: Dan, Kody, Mike, Derek - while we hope we never have a flood again, if we ever do need a contractor for other work, we absolutely know who to call. By contrast, our neighbors up the street had a similar pipe burst a year prior, and it took them six months to get back to normal dealing with other slower contractors who just didn't prioritize them. If you're dealing with flood damage and need someone who will show up, follow through, and move with urgency, Dan and AVA Flood Restoration are the real deal.

Our whole community is grateful for the owner of Ava company to travel to the flood devastation in…read morewaialua on his own time to help. He did it out of concern for people and knew his expertise could give us a hand up , instructing what to do and how best to approach the massive flood damage on Oahu. He pushed mud and cut drywall and gave us proper advice and most all he gave us hope and a renewed respect for the generosity shown by others . Integrity is most important in my business decisions and I saw his high level of integrity , although brief , clear as day . Mahalo Nui Dan Ashley End of the road/ house with ducks

This was the best thing I have done in a while for my happiness and joy of living in my beautiful…read morehome in Bermuda Dunes. I called this company and requested a quote to clean 3 rooms of carpet .. A large living room A master bedroom A family den All of which have a light beige carpet that is 20+ years old......their work and attitude was amazing and the results were all I could have hoped for. They also cleaned 3 white area rugs for me. I would recommend these men and their company to do work for you. Fair price & showed up on time. 5 Stars. Keep up the momentum!

Reign came to repair my water damage sent unqualified help to do finish cabinetry. They did a good…read morejob cleaning my tile. I would not recommend them for construction. This happened July 2018 when I expressed my unhappiness their office staff threatened to put a lien on my property.

Rapid Dry (Troy) was hired by us to restore our old and carpet covered Hardwood Floors. Due to dog…read morepee stains they were forced to remove all the hardwood in the living room but just refininshing in the 3 bedrooms. Also I requested new hardwood to be installed in the hallway. When their man (Cole) showed up all by himself I had my doubts right from the get go. But Cole was like a one man wrecking crew removing ALL the carpeting throughout the house. We left our home for 3 days while on vacation and Cole had the security code to come and go as he needed. He sent us updating pics of his work while we were on vacation showing his progress. What he didn't know was one pic captured the clock on the living room wall was indicating it was 1:50 AM because it was pitch dark outside thru the living room window. This young man was still on the job 'Getting R Done' I'm guessing Cole to be around 25-30 years old and if more of our youth worked this hard our country would be so much better off. His professional skills were EXCELLENT and his eye to detail was also EXCELLENT. He basically did this big job all by himself and I am very pleased with his work. I was lucky to get Cole from Rapid Dry but better yet Rapid Dry is lucky to have a man that loves to work. He never even stopped for lunch, just kept on going. My wife felt sorry he didn't eat for sometimes 12 hours or MORE so she would send him off with slices of pizza and ice tea she made.

I've been a customer for over 20 years and have never been disappointed. They arrive on time. Do a…read moregreat job. Professional. Personable. Clean up then out the door. Their prices are the best in the valley. Matthew is my favorite time after time. I recommend Rapid Dry for anything from carpet cleaning to clearing a disaster area flood. Simply THE BEST CHOICE. PERIOD!!!

Robert and his team are amazing!!! My porcelain tile floors hadn't been deep cleaned since I moved…read morein 5 years ago, and it showed. After my deep clean, the grout went from black to light gray. They did a fantastic job, and were polite and respectful. Definitely exceeded my expectations!

I've known Platinum Restoration and Robert for many years. Robert and his team are always reliable,…read morefair and effective. When they were done, our condo looked the same as when the tile was installed. So thankful for their skill and professionalism. Quit looking for a company that's better or cheaper. Book them now.

Two gentlemen came and steam cleaned my white tiles!! They did a beautiful job and the price was…read moreright!! They were friendly and very professional.. I will definitely call them again!!

Have used A1 a few times and always pleased. They did a miracle on the kitchen tile floor in a…read morerental. The grout was absolutely black and they restored it back to the original cream! Amazing and very Professional. Steve is very knowledgeable and experienced.

We own the property on Travolta in Indian Palms and had water problems since last year…read more We know we had to do something about it and found Distinctive Restoration and we are impressed. The job to dry out the house was more complicated than expected. The job is now completed, except for the rehab by others, but we know that we have a dry house with certificate. Thank you for all involved for a job well done. Klaus H. Kuester

Daniel Gallardo is amazing and very knowledgeable! Explains every detail of our restoration…read moreprocess. And, personality is a bonus! Highly recommend!

Responsive over a weekend emergency. Did a good job, including all required demo work. Overall…read morecost seemed high at the end of everything.

Horrible, unethical company! They said I could get a verbal appraisal for water damage at no charge…read moreand spent about 3 hours in the house, then refused to give any appraisal! The rude guy asked if I wanted them to do the job or not - with no idea of the cost, then tried to get me to sign a form that I was refusing service! Definitely not a trustworthy company at all.

Wow!! I'm sorry that I can only give Southwest tile and Raul, the owner, five stars…read more We were searching for an experienced owner operator contractor for our La Quinta home. Just by chance, we received a promotion from Southwest tile, and made an unlikely cold call to them. Surprisingly, the owner picked up the call, promptly came over for a meeting, and with one handshake we knew we wanted to work with his company. We have built & remodeled homes before and Raul has all the qualities we were hoping for. He's the perfect combination of talent, enthusiasm, and integrity. Our job was timely, with considerate crew, and absolutely on budget. The bathroom is gorgeous and we would not change a thing. Kudos to Southwest and Raul......and without question we would call them for our next project!! Wish I knew how to drop photos.....I think you'd like it. Susan G.

Recently hired Southwest Tile for a tile cleaning inside but they did such a great job I also asked…read moreif they could tackle the garage. Not only did they clean, repaint and epoxy the garage they did it while I was away and I didn't have to worry about anything. Raul the owner kept me updated by sending pics and communicated with me through the process even though I was away. Raul and Juan are great guys to work with. I put all my trust in them and haven't regretted it! JM