Came into F & D for the first time and were very impressed. We were greeted as we entered and taken back by the enormous warehouse. Wife is looking for flooring just about every thing and this is store. Flooring tile stone vanities mirrors fixtures all your remodeling needs. Prices are very competitive. We were assisted by professional employees with very helpful ideas and will return with measurements and pictures Check out Floor & Decor read more

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This place has all your remodeling needs under one roof. It's almost overwhelming when you waltz into this fine establishment. Whether you're looking for shower tile or floor tile, this is the place for you! They make everything so easy. The placard for each item Is very informative, listing whether each piece can be used as shower floor or shower wall tile versus floor or wall tile outside of the shower. It's clearly shown how much each piece is or how much each box costs. It even clearly shows how many items come in a box. I never once had to track a salesperson down to ask a question because everything was simply right there in front of me. Matter of fact, upon entering the warehouse, there was the friendliest lady there to welcome us. She asked us what we were looking for and not only told us where we needed to go, but walked us there to make sure we understood where to go. She popped back in on us at one point just to see if we needed anything. There are so many places that need to take notes on this WONDERFUL CUSTOMER SERVICE! I will have to go back to Floor and Decor to purchase my choices since this trip was just for us to pick out what we wanted and I have the tools I need to make sure I purchase the correct amount of everything. I appreciate this store and can't wait to make an actual purchase there. read more

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Floors have been installed for TWO days and this is how many chips my 385 square foot area has. This was supposed to be one of their most durable LVPs. read more

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The last two times that I've been to this location have gone perfect. I'm having some work done to the house and had to find flooring and shower tile. This location has plenty of options. On today's trip we had Sam and Marcos help us out. Sam was able to share her knowledge on what tile works for each purpose. She was able to make this shopping experience fun and easy. I walked out of there knowing that I had every item for this project. She even pushed the cart around for us! Now that's customer service! She loves what she does and it shows by all of the vast knowledge and care she showed. Marco was also pleasant and helpful. He also helped with selection and loading tile onto the truck. Thank you guys for going over and beyond our expectations. Below are some examples that are in this location. Not the tile that was selected. read more

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I can't believe how easy it was to find what we were looking for to renovate bathroom. They had everything we needed and at fantastic prices. They also helped us determine how much we needed for the specific design we wanted. We purchased floor tiles and wall tiles and the material we needed for under the budget we had set. The were also very knowledgeable about their products. read more

Marco- I don't know if he's the manager, but he should be. He's is there mining day and night. I have had nothing but issues of my contractor trying to push os to high end stone stores. Marco saved us thousands, he was there with every mistake our contractors messed up, and I trust him, his integrity always trying to help in what ever way he can. read more

Floor & Decor - Subway tiles, marble chair railing around our claw footed tub - Home Decor Near Me - Bakersfield, California

Thank you Rueben and Fabian for your excellent customer service and support! Your services rendered have helped our business achieve these amazing results in which have made our customers very pleased and satisfied with your products. We are able to continue our excellent installs with the amazing products you provide.! Ps. Once again thank you! read more

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Fantastic selection of tiles, flooring and everything you need to cover a boring surface. Super friendly staff and free design services. Lacey worked with me and she was great. Helped me figure out exactly what I needed. Worked with my tastes and ideas and helped me get all the details just right for the new bathroom. read more

Floor & Decor - Home Decor Near Me - Bakersfield, California

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Wall tiles, floor tiles, corner seat, niche, trim, glass, mortar and grout, vinyl floor, and Kerdi Board for the walls, ceiling, floor, and curb that you can not see. Thank you Melissa James for all the advice and assistance you offered me as a first timer. You made me look good read more

Floor & Decor - Wall/floor tiles,glass,trim, corner seat,vinyl flooring,and Kerdi board walls,ceiling,and floor that you can't see. Thank you Melissa James - Home Decor Near Me - Bakersfield, California

Such a wonderful selection of quality materials. Shout out to Saundra who was a tremendous help with a fantastic design for my project! read more

Floor & Decor - Perfect bath and tile with mosaic for niche. - Home Decor Near Me - Bakersfield, California

My husband and I recently purchased vinyl flooring And we were so happy to get great customer service From a employee who was on his break! HE REALLY went above and beyond! Then a lady named Saundra relieved him saying aren't you on break! Saundra also went above and beyond to help us purchase our flooring from telling us how many boxes we need and even a few suggestions for our base boards! The best customer service I have had in years!!!!!Both employees were awesome and maybe they will both get bonuses from this company! Thank you so much The Halvorsons read more

I must say that my experience with Floor & Decor has been amazing. I've only been twice and I am impressed at the level and knowledge from their customer service representatives. I came in overwhelmed and not really having a creative direction. Both times, a representative came up to me and asked if so needed help. As a black woman, that's HUGE! We are often followed and stereotyped. However, I felt that my business was wantedThey walked me through several choices. They provided input and really stayed with me until I felt comfortable. Decor is not my strong suit. Ruben stands out as he assisted with questions and helping load my items. He was friendly and very knowledgeable. Thank you Floor & Decor as now you will always be my go-to for flooring. read more

Floor & Decor - Great selections!! Thanks Ruben. - Home Decor Near Me - Bakersfield, California

We would like to commend one of your employees , Marissa J . We are in the process remodeling our master bathroom and we're there to look at shower & floor tile . It can be overwhelming with so much to chose from . Marissa was extremely professional and knowledgeable and was great to work with . We were able to pick our tile & she even helped us with our grout colors . We would like to thank her for going above & beyond for us ! Thank you Marissa read more

I really like going in this place. They have a huge selection of tile and natural stones. The selections they have are very nice. I like coming in here mainly for inspiration. The prices also seem very competitive for the product. I would really like to try their consulting service. Until then, looks are for free. I'm most likely going to purchase from them when I decide to remodel my restrooms. read more

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Best store in Bakersfield !! , Ruben and Kayla have been great at helping me , helping out with all the material I need for my projects making it simple ,fast and easy , great customer service , each time I get a customer who wants to do further work in their home I always tell them to go check out Floor & Decor they have plenty of selections to choose from ,great quality and the best prices . read more

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Went to Floor & Decor just to look around and came across a great amount of options at low prices and great customer service. The sales representative Fabian was extremely knowledgeable and showed me different options to remodel my shower. Fabian helped me come up with a design that my fiancé and I really liked. I highly recommend to check them out and look for Fabian for assistance. read more

Floor & Decor - Shower remodel. - Home Decor Near Me - Bakersfield, California

My husband and I were impressed with the selection at Floor & Decor however, we needed help in figuring what suit our style and desired look for our bathroom remodels. Marco initially helped us and showed us the design department where we met Cristina Villanueva. She was patient and skillful in guiding us to find the perfect design and materials to accomplish the look and feel we were aiming for. A design appointment is invaluable! She took the time to ensure we were satisfied with our choices. I highly recommend setting up your own design session with Cristina! read more

Floor & Decor - Our design samples Christina helped us pick out! - Home Decor Near Me - Bakersfield, California

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We recently started shopping for new hardwood flooring and carpeting. We went to Floor & Decor and was happy with their large assortment of products. The sales person had great knowledge of all the hard surface flooring and was able to explain how they are installed and would wear. They explained sub flooring and moisture barriers to us. I would recommend this business for lots to choose from and knowledgeable sales people. We will be back after the holidays. read more

Omar hooked me up! I needed 180 boxes of tile and even though Bakersfield only had 51 boxes in stock Omar checked with other stores in SoCal until we could get them all from the same dye lot. He quickly sent a quote and link to pay, I just gotta go pick them up. Really appreciate the one stop shopping and the above and beyond assist. Thanks Omar and floor and decor Bakersfield! read more

Thank you Marco for your professionalism and excellent customer service skills. He was able to hear my concerns and answer all my questions related to my upcoming project at home. He gave a thorough explanation of the products available and made my experience very positive and less overwhelming. I would highly recommend this place to family and friends due to his customer service. And I look forward to coming into this store for all my future projects at home. read more

The manager Marco really went above and beyond for us... we picked a grey tile and he saved us from a potential mistake on our end with the pattern it's really the little things people do that can make all the difference in your purchase I would gladly shop here again and recommend everyone else do so also! Thank you Marco!! read more

Great inventory. Saundra was a real asset. So helpful and informative. Spent time with us and guided our decisions. Keep her - she is fabulous!!! Very nice store!! read more

The staff was very helpful. Of note was Destiny who went above and beyond to assist with my order and also helped to ensure I had all of the required accessories read more

Fabian was my salesmen. Especially helpful, patient and knowledgeable. I will definitely shop here again. He also recommended the no interest credit card which i was approved. I will shop here again! Bakersfield Floor and Decor. read more

I have been in this store a few times and it's always been a great experience. My husband and I are building a house and had previously picked out the tile we wanted throughout our house for bathrooms, kitchen, and laundry room. We went in to pick up the tile for the whole house and I was having second thoughts on some of it. We were approached by Saundra who is a floor manager and she asked me if we needed help. I'm so glad she asked because she was SO helpful. She gave me some new ideas and she helped me find everything I needed. Saundra was very knowledgeable and has a background in design. She spent a couple of hours helping us get everything we needed from tile, trim, and grout for several areas of our home. I highly recommend this store. Saundra provided excellent customer service and was so nice. Everyone I have worked with in this store has been great. read more

Walked in in look of a new counter top yet not knowing all that i needed, that is ...until a friendly young lady by the Name of Arely walked up, asked all the right questions, and proceeded to get me EVERY single thing that I needed. Square footage was in point, and so was all the equipment. Spent less then 200$ definitely recommending this place. read more

Helped me in a tough situation... Eric is a great guy and really knows what helping a customer is about (yes give this guy a raise!). Really appreciate it. I'll be using these guys for my tile needs for sure! Thanks again. read more

My wife and I choose Floor & Decor for our flooring project. The both of us decided on LVP, we were introduced to Alize from the design center who did an amazing job of assisting us in our flooring needs from explaining in detail the difference in quality to accurately informing us of the amount of flooring and other materials that were necessary for the job. Alize also connected us with highly qualified flooring contractors to get the job done. If your looking to complete your next big home project and need some assistance in getting the job done right ask for Alize in the design center she's extremely knowledgeable, professional and genuinely wants you to have the best results for your home project. Thanks Alize! read more

I came to discuss an order. We had received the wrong type of tiles. The manager, Barry, spent 10 minutes telling me that everything was my fault. When I tried to leave, he moved in front of me, very close, to tell me again why everything was my fault. Intimidating. read more

This place is great! Large inventory, a great variety offered, great pricing and the customer service was top notch! Praise to Louis and Ruben for the knowledge and professionalism! read more

After looking for backsplash for my Kitchen for 3 months I knew as soon as I walked through the door I would be leaving with tile . This store has it all ! I can't say enough about how helpful Shelbi was . Her knowledge made my decisions so much easier , Thank you Shelbi. We also checked out their selection of flooring .... WOW We will be returning when we are ready to do our floors . read more

Awesome Customer Service by Marco! Thank you Marco for helping us out! Thanks for answering all our questions about flooring. If anyone has floor projects for their home, I recommend asking for Marco he's great at getting what you need for your floor projects and he's awesome at taking care of his customers. read more

So many options and competitive pricing ...Destiney was amazing!! We had no idea what we were doing and she made our shopping experience easy and took the stress out of the process. Highly recommend... and really highly recommend Destiney! read more

We loved working with this store. They were so helpful, especially Julio. He even helped us to find other options when they didn't have the stock we needed! We will come back soon. read more

I am so glad we found Floor & Decor! Upon arrival Sophie, greeted us, explained where we could find porcelain tile, she went above and beyond to explain where we could find the different types and sizes. Fabian was also friendly and willing to help. Next, we had some additional questions related to our bathroom project, Marco was available and with his knowledge and expertise he helped us, and we were able to choose and purchase our desired material! I am beyond happy with their customer service and knowledge. We highly recommend visiting this store instead of hardware stores for a variety of wall/flooring choices, they even have alternative options to outdoor stones. I love this place! Not to mention their affordable pricing! read more

This place is great, The sales associate Christina was a big help she was very informative and made everything very simple for me to understand. I will definitely be coming back here again for any new projects. 10/10 would come again read more

I recently visited Floor &Decor. They have a great selection of products. I was quickly greeted by a designer, Lacey. She is very helpful. She is easy to talk to and clearly loves design. I appreciated that she shared her opinions and design knowledge. She helped me pick out some beautiful tile options. read more

I want to thank Luis for your great help getting the flooring material I needed. I was helping a friend and my budget was limited. I wanted to get some vinyl flooring but it was out of my price range. So, I opted for getting laminate flooring instead. Luis heard the story about my friend and went out of his way to talk to his manager about getting some adjustment on the pricing of the vinyl flooring to match my budget. It was a real blessing!! Thank you Luis. Oh, by the way, the apartment looks so amazing with the flooring your helped me get. It is so great to be able to go to a place where customer service is a priority. Luis is an example of that. Thanks a million.​​ read more

I came to buy 50 sq ft for a small Backsplash job. I thought it would be a simple in and out. Turned out to be an 1 1/2 hour ordeal. To start off i had to pay for the tile before they can bring the pallet down (for 3 boxes) I paid split cash/card Their computer froze and i had to wait there for at least 7 minutes before they got authorization from a manager. Then i was prompt to pay again and my other transaction money would be return (through bank policy )at this point im irate. It wasn't a simple bring down order then i get asked to go to contractor pick up because this store can't communicate properly. So now i had to wait longer for them to bring down the tile and load up my miserable 3 boxes. The managers here really need to focus on training staff better and training departments to communicate properly so it can be an efficiently ran store. I gave 2 stars because i obviously have to come back but would appreciate better training and functionality. read more

As the owner of Old Ironsides Construction I am constantly looking for ways to streamline our business and save time. Floor and Decor's online services help me to achieve that goal. The incredible selection and ability to quickly source materials anywhere in California make them my go to shop for tile supplies. read more

Floor & Decor - The before. - Home Decor Near Me - Bakersfield, California

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