I've been in a BB&B 3 times in my life. I've never enjoyed it…read more Maybe it's the merchandise piled to the ceiling, but I feel trapped, claustrophobic and like a lost 3 year old here. I can't seem to make sense of where things are, whether they're piled next to similar items or if there are multiples of what I'm looking at. It's like my brain and eyes turn into soup and I can't make sense of any of it. Everyone here has a crazed look in their eyes. Now, I'm a bargain hunter and coupon lover, but I don't think anyone ever gets this way about any other coupons or stores. The look just says, "Watch out because I'm gonna get this ridiculous as seen on TV item ridiculously cheap and use it once and if you get in my way of purchasing this item today, I will eat your fingers off and clean the mess up with the fluffy bath towels, steam cleaner and Febreze that are next to this specialty salted-bacon-rose hip-caramel chocolate that I will have for dessert. AND IF I MISPLACE MY COUPON ALONG THE WAY, SO HELP ME GOD, YOU'RE LOSING YOUR WHOLE HANDS." Seriously, a lady said that to me with her eyes once. I just can't handle being here. I don't ever want to come back. I'll order online if needed, but there is no way I'm coming back to this store.

I like this store, it has everything you need and a bunch of stuff you don't. The thing I hate are…read morethe freaking coupons. They need to decide whether they expire on the date or not - everytime I come in the cashiers tell me something different!!

The tile-picking experience was fine (I will give mad props to Charlie), but when it came to buy…read moretile, I was left feeling bamboozled and hung out to dry. And I spent nearly $60K on brick and tile at this place. First, the upcharge on freight was bananas. I ordered tile from a total of 4 vendors... One was the same tile quoted by Thomas Brick at 20% the freight costs (same tile, same quantity, same origin, same destination... 80% cheaper freight). I also purchased tile online from 3 vendors, 4-5 times as much tile per order, most California so it had just as far to go.. and didn't pay as much freight as they upcharged for 1/4th as much tile. And finally (and most bizarrely), I opted to pick up one type of tile myself... 7 boxes (by the way, freight on 7 boxes was $600+). I was told I'd have to load it myself... no worries, it's 7 boxes. But when it came in, suddenly I was given a whole bunch of mushy reasons why I had to go all the way across town to pick it up... First it was "manpower limitations", then it was "policy"... None of it was explained ahead of time. You'd think with those crazy freight costs they would deliver it to the store from which I ordered it? Also, they charge more tax than other places. Everyone else charges tax for the location of the jobsite or delivery, which is lower in my case, but their "policy" is to charge the full Cuyahoga county tax despite jobsite.

We had a very good experience with this place. The store…read morelooks small from the outside but it's misleading. They have a lot of samples. We were looking for brick and they had a lot of options. The sales guy wes very helpful and knowledgeable. I had to pickup order on Saturday and he personally helped me to load my order. We also got some ideas for a backsplash.

Alan and his team are great. We've used them and referred to them several times and we couldnt be…read morehappier. Weather its carpet or vinyl flooring, these are definitely the guys to call. Thanks carpetland

We had carpet installed. From selection to completion everything went smoothly. Would highly…read morerecommend.

We have a home Choice Cabinets in the kitchen and laundry room. I am not sure if they are the…read morehighest quality, I know that within the Choice selection they do not seem to be the "Top of the Line", but they are holding up quite well and are very attractive. We recently had three under counter cabinet drawers that were not closing and were making a little ping noise. When I removed the drawers I could see that a little gray plastic part was broken. I was not sure how that affected the closing of the drawer, but it clearly was not right. I found Choice Cabinets online and called the home office totally expecting this to be a hassle. Not so, the operator transferred me to a person who looked up my address and took down my information, and in a matter of ten of fifteen minutes said she would sen out replacement hardware that should arrive in about a week. Three days later the three now rails arrived. They were easy to replace, maybe ten to fifteen minutes each and the draws work perfectly again. BTW, they are the same hardware but the closing mechanism is a little different, so I suspect they have been improved over the other design. It was great experience to have the manufacturer stand behind their product.

We had excellent experience with Choice Cabinets. They helped us with our kitchen layout to…read moreaccommodate an awkward space. They completed the order on time and were very understanding when we were not ready to accept delivery when scheduled. They made the delivery exactly as they promised on the revised date and was very responsive in replacing a door that had a small ding on a corner. We have another project and have already place our order. We will definitely use them again and we strongly recommend them and their product.

We purchased nearly an entire home's worth of kitchen appliances and bathroom fixtures from…read moreFerguson during a full remodel several years ago. At the time, the purchase was substantial and we received excellent service from Rick Ritt and had recommended him. Sadly, we were unable to work with Rick on this most recent visit. We returned to the showroom for another project and were honestly shocked by the experience. Multiple employees were sitting at their desks without any customers, scrolling on their phones--one clearly on Facebook--yet we were told we could not be helped because we didn't have an appointment and would need to come back the next day. In a retail showroom. While staff were visibly doing nothing. This level of arrogance and indifference toward customers is astounding. We made an appointment and returned the next day. Made our purchase. The service didn't improve after the sale either. One of the faucets we purchased from Ferguson--around $500--turned out to be defective when our plumber installed it. Because of the timeline of the remodel, it had been about 90 days since the order. I reached out to Ferguson for help with the return or replacement and was completely ghosted after they said "we will reach out to manufacturer to see if there is anything that can be done'. No follow-up, no assistance, no accountability. If you read the other reviews online, this seems to be a pattern. Ferguson appears very eager to sell expensive products but far less interested in standing behind them when they sell a defective product. Ironically, you'll often get better customer service from Amazon and a chatbot - or even at Burger King -than you will from the people working in this showroom. I'm aware that Ferguson has acquired build.com and has consolidated the industry, but please understand consumers still have options. Our time is valuable and we had selected Ferguson for what we thought would be ease of order and attentive service with no regard for price whatsoever. We thought by paying more we would receive elite service. We were wrong. Bottom line: I wouldn't hire these people to pick up cigarette butts at my carnival

We had been planning our kitchen remodel for quite some time when we visited FERGUSON on Miles for…read morethe first time, yesterday. I was looking forward to it! The showroom is filled with impressive displays but that's about it. We walked every square inch and NOT ONE employee acknowledged us. NOT ONE. I spent more than a little while checking on the spec's and prices of the few things with such info available and I was genuinely shocked by the mark-ups I found. For example, I recognized a mid-level, single vanity, simply framed mirror that was nearly $1,000......This brand tops out at $600, if that, on such a small mirror. Additionally, most, if not every, kitchen display included a sagging shelf here or a badly mitered corner there. I have never experienced this anywhere else. It felt like a showroom for flippers. While indeed a beautiful, dreamy showroom, I found little in substance, or real-world value.

After a bad experience there ,they reached out and wanted more information about the encounter…read more They also refunded some of the price

I have never been in this store. I needed to find some flatware and other decor items. I stopped…read morein and was surprised at how large this place was. Lucky for me the flatware was located right at the door I entered. The employee who was nearby greeted me with a smile. And asked if she could help me. Of course she could since I never have been here. She showed me where to go and stayed around and answered a few questions I had as well. All in all I was happy to stop in. But this visit I didn't make a purchase. Maybe next visit. Because I'll for sure be back.