My complaint is not with the store locations or product but customer service. I purchased tile in 4/5/23 but found something better at a different store. I cancelled the item in the morning of 4/6 in which I received an email cancellation confirmation with a receipt ensuring refund will be issued 3-10 business days. It has now been 18 days, 12 business days. I've sent several emails and made several phone calls to discover there was an issue because the original agent never aent the refund request to the sales/refund team. Then I was told that the refund was being sent via PayPal which I used my card. I advised that PayPal was not my method of payment and was told "you're correct, your payment was not PayPal and a request to refund your card has been sent". I called again only to hear that my request has already been sent and it takes 24 hours to get a response. I called again and was informed that the process is not an overnight one and to give it time. I called again and received an apology about the unresolved issue and the sales/refund team was closed and wouldn't reopen til M ...today and still no refund. Called today and was told that the email was sent to the team one hour ago and they should be reaching out soon. This is UNACCEPTABLE and poor customer service especially for a company of its caliber. read more

So many choices to pick from and very reasonably priced. We went about a year ago to buy tile then had to go back to get another box of the same tile. They didn't have the exact shade so the sales guys tried to help us pick out another one that would match. We ended up finding one and spend $10 on a box of tile. Check out was fast and easy. Check them out if you are looking for flooring or back splash. read more

I'm surprised at the low rating but maybe I'm Lucky and had always received courteous service here. Cesar was the one that helped me and he was very nice and helpful in assisting me with my tile Selection. I would say that the 1800 customer service needs some improvements since I prepaid for tile over the phone for my contractor to pick up and 3 hours later, still no order on file at the store... Really frustrating but in the end, I was able to Cancel the order and my contractor had to pay for it at the location and picked up the tile. read more

Selection is endless, and the other home improvement stores like Home Depot and Lowes just cannot compare. Even better are the prices and help you get from customer service. Jeffrey was a savior, letting us know what supplies we needed to get for the type of tile we were buying when we were thinking we needed something completely different. We were getting a mix of porcelain tiles and glass tiles, and he helped us get exactly what we needed for both types. Highly recommend getting your tile from here! read more

When we went into the store the design consultant was actually really helpful. We were told that we could pay for our items and come back within two weeks to pick it up since we didn't have a way to take it home. When we returned over a week later they did not have our order complete. They told me to call back in 3 days and check on my order. When I called back today (3 days later) they put me on hold for almost 30 minutes and just passed me from person to person. NOT HELPFUL. When I finally did reach a manager I was on hold again for another 15 minutes. They are all lazy and just want to pass the buck to someone else so they don't have to deal with the customer. I would expect better customer service since we spent over $1200 with them. I will NOT be going back there. I would rather pay more at another store and have better customer service. Learn how to treat your customers. read more

floor and decor seems to have no control over their supply chain. I was told my product would be delivered on the 23rd, and now it's the 29th and they don't have a timeline in sight. It has killed my project timeline. I understand delays happen, but you ought to know your timeline and not set false expectations. when I call them, I just get a bunch of excuses. read more

I like this place because they specialize and have a lot of variety to pick from. I went here on a Monday when it wasn't busy. The helpers are helpful. U just tell them how much square feet you need and they gathered everything I need and helped me load it to my car. read more

Floor & Decor - Porcelain $1.79 - Home Decor Near Me - Houston, Texas

If you're in the market for anything tile and floor related I totally want you to talk to Juana D. at the Floor & Decor location on Parkhollow in west Houston. I was totally overwhelmed by the thought of having to pick out tile, trim, accent colors, grout color, etc. Juana is a trained designer and she listened to my ideas and then started showing me options. She totally took the stress out of the process and now we have a beautifully remodeled master bathroom!! Thanks Juana!!! read more

Juana has been the best in customer service and design services for us! She took time out of her appointments to accommodate us. She helped us pick what we envisioned and I hope the final design is as beautiful as we hope! Juana is very helpful and helped us stay on budget. Thank you Juana! read more

I went into this store and the employees all gave my mother and I a dirty look like if we didn't belong in this store. So just entering the store it was already starting off bad. As we walked around the store employees still looked at us not asking if we needed anything or any help (WE DID NEED HELP). And then when we did ask for help the employee acted like he didn't speak English and he was mumbling. We continued walking around the hot store and yes I say hot because it felt like there was no air conditioning. And as we left the same employees at the front continued to look at us with a smirk. read more

I wanted to take the time to thank you for two of your associates, Edward and Chanelle. I purchased some tile from your store and they were excellent. They never rushed me, they did give me a quote, walk me through the process but most importantly they were courteous and considerate. I am very pleased with my purchase. I received great customer service and if needed will return to your store. Thanks. read more

This place is awesome!!! Took a tile class on a Saturday morning at 11 am, and it's free!!! Learned a lot, Stephanie and Melvin were great, answered all my questions and helped me along my project. I am proud of the results took me a few days, all I have to now is grout. And I am done, their customer service is great! And their designer STEPHANIE rocks!!!! read more

Love this location! Kian helps me with all of my projects. He is knowledgeable, friendly, helpful. 5 star service!

Been sitting in the warehouse for the last 20 minutes - trying to pick up an order that I paid for at another store. I was told someone would be with me in5 minutes, yet here I am - 20 minutes later and still no one! Employees keep passing me by and no one is trying to help me! It's as though no one wants to work. The worst part is - I see my order on the shelf, but I can't go get it! Horrible customer service! read more

I went there with my husband on a Wednesday night , not busy at all . All the workers were conversing amongst themselves. We walked in not one single worker acknowledged us. We were completely ignored. We started walking the isles looking for floor samples and we couldn't find what we were looking for. We walk pass by 3 workers that were just chatting with each other and we asked them if they can help us find a floor color since we had the sample tile with us and without thinking twice he was like "oh we don't have it ". So I asked him do you have something similar and he just answered very rushed "if we do , they are in those 2 isles" . I was so annoyed at the lack of help and I just left and took my business to home de Update!!! The very next day I received a call from Mark one of the managers at eve store , he apologized on the customer service we received and ask us to please come back so they can make it right . Went back on a Sunday and met with mark he helped us choose the tile we needed and helped us pick the grout for it . He helped us load everything and explained what they are doing to help prevent bad customer service experience. He literally made me and my husband feel like royalty . He earned back our business and we are customers for life ! We are first time home owners and have a lot a projects coming up and because of Mark awesome job we will keep coming back ! read more

Great selection, very easy experience! Sally is phenomenal she helped us with several ideas for different patterns of tile combinations including flooring. When you shop here definitely ask for Sally is very easy-going and goes out of her way to make sure that we are content with the purchase. read more

Lots of selection, but had to hunt down someone to answer our questions. They didn't seem to sure of their answers either. What is on website is different than what they have in store. read more

We just bought a ton of tiles from the store and Michael McKey was tremendous help. He went out of his way to call different stores so that we can get what we wanted! No sighs, no complaints just a smiling face! We are very appreciative of his diligence. Enjoyed working with him. Five stars! read more

My wife and I came to the store last Saturday looking for some outdoor tiles and we were lucky to get Mr. Carl Collins - He came to us and offered his assistance. He was polite, knowledgeable and sincere on his advice in what we needed. The store has an extensive selection of anything you need for your floor. Come to the store and ask for him - We give him 200% read more

I'm trying to renovate my home in Houston while I'm living in a different state. My mother is helping with logistics in Houston but I'm making all the decisions and purchases. I found the flooring that I would like to use while at my local store in California. I tried to make the purchase online but I ran into a few issues through the web. I called both the store and the online help number but wasn't able to place my order that way because the online system didn't show the product I needed (matching quarter round) was in stock. I tried a few other products and I ran into the same issue. My mother went in to the store to see if she could find another flooring option that would work that also had all of the trim we needed in Houston. Here is where Cesar came to our rescue. Not only was he able to confirm the floors that I needed were available, he also pieced together enough of the trim pieces in the correct color from stores all over Houston. He gave my mother his full attention and dove head first into tackling our problem. It wasn't easy and it took him quite a while, but he was able to get everything into the computer system and give me a print out of exactly what I needed to order. At that point, I had to go to my local store, give the manager there the product SKUs and amounts and she was able to ring me up to place my purchase locally. (Cesar called her before I went to make sure she understood exactly what our purchase entailed.) Without Cesar's patience and going above the typical scope of his duties, I never would have been able to make my purchase. It is hard to find customer service like that very often anymore. Thank you Cesar for helping me solve one of the difficult issues I've been facing with this long-distance remodel! read more

The selection is good, the prices are good, the staff friendly, but I am going to have to give this place 1 star. For two reasons: I bought a bunch of mosaic tile for a walk in shower renovation and the store employees who loaded it up, mixed in two boxes of lighter shade which was undetectable until after the install. And when I went back to tell the manager, he washed his hands of it by telling me it was an install error. Ok, lesson learned. But it would not have been an install error if not for the delivery error, which is squarely on the floor and decor employees. I was able to get that corrected but still, we should not have gotten the wrong tile in the first place. 2) This is the bigger problem: In our ignorance, and desire to save money, we were dumb enough to buy some bamboo flooring that was discounted because of a factory defect. But we were told repeatedly by Floor & Decor employees that "just glue it down and it will be no problem" So I believed them. And well 1 year later this floor is a problem, we're having buckling issues. And I have seen that exact same bamboo floor in another open house that was for sale, and it was buckling so bad it was terrible. And I hired a floor person to come out and see if they could correct it, and once they walked in he said "Oh this is the 4th house I have seen with these exact floors, and they all have problems." Obviously I wasn't the only fool to buy this defective bamboo flooring on discount. Now this was a bad expensive decision on my part. And there's no recourse because at time of purchase the Floor & Decor cashier had me sign a waiver. My problem is Floor & Decor should not be selling a defective product to the general public and having their employees mislead you to think, "all you got to do is glue it down and it will be fine." Because it's not fine. This is going to cost me thousands of dollars to correct. And that's bad business. And I will never shop there again. And my wife and I buy homes to renovate and rent out or flip. We would spend $5000 to $10,000 per home on flooring and tile, and we used to buy it all at Floor & Decor, but now there is no way in hell I will purchase from them again. Buyer Beware. read more

I know nothing about flooring but needed to pick something for my new home. Jeffrey guided me through all my different options and helped me find exactly what I needed to fit my budget. Thanks again! read more

Must say HUGE thanks to Tin and Sally!!! Sally spent time to make sure that the design choices were on point. The prices are competitive and the staff is great. On a mission to find tile Tin saved the day. Traveled all around the Houston area looking for that right tile, found everything I needed here. This was the one stop shop to get everything for your flooring requrements. Can't thank you guys enough. Thank you Sally Thank you Tin read more

They have a huge selection of tiles and hardwood for inside and outside of your house. The main reason I'm pleased by this place is because of the service i received from the employees that worked there. They seemed to all know about the various types of flooring and other material that go along with it. read more

My nephew and I went into this store looking for ideas to remodel his home after it was flooded during hurricane Harvey. The store is very large with a massive selection of flooring. We were asked if we needed assistance by Carol Scott. She was so knowledgeable and assisted him with designing his remodeling project and making his selections. She laid out everything to allow us to see how well they blended with each other. Thank you so much Carol Scott for making a very stressful time delightful. We recommend her 100%. read more

This was my first time in. I was so surprised at how helpful everyone was. Every person that walked by asked if I was doing ok. One stopped to help me work through some colors selections. I will definitely be back! Jay in particular was great. He helped me find me selection, and loaded in the cart and in my car. All with the best attitude and smile on his face. They are doing something right at this store! I will be back! read more

Looking for a piece of granite for our bathroom. After using their virtual 360 we called floor decor. The customer service was unbelievable Kian was phenomenal and very helpful on the phone. He went out of his way to look for a color that I was looking for snd Offered a SKU number. This was certainly not the closest Floor Decor to my house but we went there because the service that Kian gave over the phone. When we got to Floor Decor he was even more helpful in person than he was on the phone. He gets an A-Plus in our book. Great hospitality great customer service friendliness from both Kian and the operator on the phone thanks floor decor. read more

Hug selection and the floor associates we able to answer the questions we had. Great Value!

Horrible experience!! I told them I had a $25,000 check from my bank to be able to purchase flooring for my new home they told me they could not except the check and to find finds another way they would not help me they were rude it was a horrible experience I will burn my money before I will take it to them and purchase tile!! read more

Very upset about my first visit here. We arrived around 8:30 and we were pointed in a general direction of what we were looking for instead of being helped and when finally someone helped us we finally got everything we needed but unfortunately it was 9:30 when we got to the register and were told we'd have to wait another 20 minutes because all the registers were closed and they didn't know there were customers still in the store. What is worse is that there were 2 others at the registers that could have easily opened back up to check us out but instead walked off as soon as they saw us approach. It was an awful feeling. read more

Today I had a very good experience from Roger in the Stone Department. I was interested in buying some Saltillo tile and the stacks of tile came in various variations of shade. They were heavy. Roger spent at least 30 minutes with me sorting through the stacks until I came up with the right shades. An example of "above and beyond" exemplary customer service. Well done, Roger. read more

This place has the WORST service! The staff couldn't care less- starts at the top with the management and you can see it through to sales associates. It's a shame because they have a great selection of items. read more

I was so blown away with the excellent customer service that I'm using my first ever review on this store. All the associates, especially Kian, were very helpful, friendly, and knowledgeable. There's also a plethora of tiles to choose from. I will be going to this location for any future tile needs. Keep up the good work! read more

Sally was very helpful in putting together my order for tile and grout and mortar and she remembered me when I went back to order more grout, which I appreciated. read more

I was overwhelmed when I first walked into the store, but was glad to have started at a place that provided a huge selection and variety of materials. Sally Lennon was amazing and "Thank God" for her patience. She took the time to get an idea of what I was looking for and then helped me put those ideas together. More importantly, she helped me look outside the box. "WOW" I absolutely love her recommendations. Her fresh concepts brightened the small MB shower adding a clean timeless look. read more

Sally Tran was such a great help when I consulted with her as to my choices for our bathroom remodel. There was a little mix up about my appointment time at first but it all worked out in the end. Sally had a lot of really helpful suggestions which helped me coordinate all the tile etc for the job we had in mind. read more

My house was flooded as a result of the reservoir releases following Hurricane Harvey. I came to Floor and Décor to view tile for 2 bathrooms, a utility room and a front porch. I walked the store a couple of different days to become familiar with the products. I found of full range of helpfulness and expertise among the sales staff. Some were very helpful, a couple were useless. The amount of tile is enormous and prices are very reasonable. I then made an appointment with a design consultant... this is a free service offered by the store. I was setup with Izabela Winek. She was fantastic. She was most helpful in coordinating tile with the wall and trim paints and countertops. I walked out of the store with samples (purchased) to place in the house and view under different lighting. I feel very confident that I will be purchasing all the tile selected. read more

Worst customer service I have ever experienced. I have been patient and understanding but this particular store is just ridiculous. I have been a content customer for years but lately the quality level has deceased to excessively LONG wait lines, and even if you have an order to pick up it is still somehow a hassle. When entering majority of the employees always seem too busy to assist you. When speaking to a manager the issue is still half resolved because I'm still left with a bad experience the next time I come in .Needs better managing and more staff. Definitely staying away from this location for awhile until it can improve. read more

This is an absolute scam company. They never honor their advertised sale prices. When you go to the store to purchase an item that they have advertised online, they always say that they are out of that item because it was limited quantity, even on the first day of the sale advertisement. When you try to order the sale items online, they say those items are not available in the Houston area stores for store pick up and must be shipped directly to you with outragous shipping fees. Not only that, but they charge your credit card for the purchase first, then send you the E-mail that you have tp pay much more for shipping. If you refuse, they say it will take upto 10 days to get your money back read more

Izabella was extremely helpful professional and full of good ideas to help us design our new bathroom. Very satisfied with the product we bought and service we received at the store read more