They are pretty easy to work with and has all the tile that we needed to complete the job.

We renovated our guest bathroom with tile from Floor & Decor Mission Viejo. The customer service was excellent, especially the design services. Returns were quick and easy. I would definitely buy from them again. We love our new bathroom! read more

Floor & Decor - Renovated guest bathroom - Home Decor Near Me - Mission Viejo, California

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I have the best service every time I go into the store. The designers are amazing. So glad floor decor has this service as an option there's so much to choose from and their designers are so rich and knowledge They help me pick up my flooring and tile backsplash read more

Floor & Decor - Flooring and tile backsplash - Home Decor Near Me - Mission Viejo, California

We bought all our tiles to renovate our 3 bathrooms from Floor and Decor (First and probably last time). Due to a recent foot surgery to remove a cancer tumor, I had to request the materials to be delivered and not picked up. The lady who was helping me contacted her manager (Art) to help her setup the delivery but, on the walkie-talkie he was reluctant and asking what does she want... what is the problem... etc and the poor associate was not trained to do this. Although explaining my situation and that I do not have a drive-aisle or curb; I simply asked to drop it at the Front Porch. Unfortunately, not acknowledging my situation and with a careless tone he tells the associate "that is it and this is how they deliver." I signed the waiver and left and have this review holding you responsible for any post-surgery damage if I was in a position to transfer the tiles to my front porch. read more

They messed up my order. When I purchased 3 days ago, the cashier told me that the tile is ready to be picked up anytime which is wrongful information. This morning when my contractor tried to pick up tile and it's not ready . Luckily Alex , one of the staff, came to rescue. He replaced my order to Santa Ana branch . But I had to make my contractor pick up at different stores which waste more than 1 hours back and forth. And I realized the same tile charged differently in different stores. I got $75 back coz Santa Ana store sell $1 cheaper per tile . I'm grateful for Alex ' s help . But todays experience is not so pleasant. Right now my only go to will be at Santa Ana branch since they always in-stock and cheaper read more

Went into the store today to get bathroom tile for my shower. Jaren helped me out, he was SO nice and helpful and went above and beyond to answer all my questions and help. Very nice store and I really appreciated how easy he made the process for me when I had no idea what to ask for ! thank you ill be back read more

Floor & Decor - shower wall i picked - Home Decor Near Me - Mission Viejo, California

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Very nice service. They do have a ton of tile and flooring. Good prices as well. I ended up getting the kitchen tile here. Beautiful.

We have a big project planned for this week.we are installing luxury vinyl plank insurance home. We had the best experience working with a young lady by the name of Maddison. She was very helpful and knowledge and such a pleasure to work with. We knew what we wanted and she gave us alot of great feedback with materials to installation. Great job Maddison and thank you for all the help. read more

Store with a very huge collection of tiles, ceramics, LVPs for flooring and walls. Visited this a few times to pick up materials for a friend's bathroom renovation. The staff is super helpful and prices for all materials are well displayed. Good place to look at how various tiles and designs look post installation so that we can make correct decisions in time. They also have their own design centers and staff who can sit with you and help you make decisions. P.s. if you have a pro account with them, they do allow you to take samples for free. read more

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Ozzy provided great customer service! Clean, nice store with well marked pricing. Wide range of styles and price points.

When I went in to Floor & Decor in MV, Lisa Fabrizio was extremely helpful and professional. She definitely knew her product options. I went in with a design idea in mind and we stayed with it; but she pointed out some things I would not have thought of. I appreciate the expertise and direction that she provided. I also love Floor and Decor! It has so many fun and stunning options. read more

The service from Joe was spectacular. He was extremely knowledgeable and oh so patient as we went back and forth between selections. Joe set us up for success with our purchase. I highly recommend! read more

Excellent service and beautiful store. I did my kitchen, backsplash and flooring from them and I highly recommend them. You won't be disappointed! Lila W read more

Staff: Today being probably the 10th time we've been in since May, their service really stood out. I spoke with Eugene to ask his opinion on a tile backsplash. He was happy to help and even checked in with me later as he saw me in the store. Eugene was genuinely interested in helping. Next Sean helped me check the availability of some tile. He was friendly and patient as we checked the website. Lastly, as I was strolling around I overheard that one employee was a designer. I asked her if I could get her opinion and she was more than happy to help. Her name was Madison. She was the rockstar of the day and spent time providing feedback and design explanations. In the end I was finally able to select the tile I needed. Selection/Value: Tons of selection and prices appear to be fair. Overall: Been in too many times as I've tried to find the perfect look for our home remodel. We ended up buying our flooring here back in May. After at least 10 trips here since May, we've always been happy with the selections and service. Great job Floor & Decor. read more

Floor & Decor - Tile resembling wood planks - Home Decor Near Me - Mission Viejo, California

Isabella helped me select some patio tile. She was very informative and above all, very patient (I'm old!). Good job, Isabella!

We are new at home renovations and have been lost throughout the process. But luckily, Joe came in and helped us. He was very kind, patient and very knowledgeable. He helped us pick out our tiles for the floor and bathrooms, as well as the schluter needed. He made us feel so comfortable with asking questions. It really makes a huge difference when employees have amazing customer service. It is a big reason why I decided to return to floor and decor for other items we needed. Thank you Joe! read more

We had a great experience with Joe at floor and Decor. He was so patient with us and never rushed us. We walked out with what we needed and it was an overall great shopping experience. read more

Jaimie you are amazing! We appreciate your service knowledge your detail! We bought everything to complete our bathroom project and we are so thrilled. We will post after it is complete. They are very lucky to have such a professional employee. Thank you again. read more

This store has a wide selection of tiles and products used to install them. Joe, our sales rep was very helpful and friendly.

Joe was very helpful from helping me load my cart with tile in the store to helping me load it into the truck. I always buy all my tile here with a great experience. read more

Joe was so informative and helpful. He thoroughly explained all our options and had the answers to all our questions and was very personable. We very much appreciate his help. read more

First of all, the staff was helpful. But we were very, very fortunate to run into Martha, your very courteous and knowledgeable staff member. She went beyond the call of duty showed us how our bathroom would look on the computer, never seemed rushed, & confidently knew what she was doing. Martha is definitely an asset to your establishment. I would love to do business with her over and over again. Thank you & Thank you, Martha. read more

My pro reps are always striving to keep me happy. My clients appreciate the attention to detail that the pro team has. Thanks for the good work! read more

Really slow , bad customer service . Took a while to get someone to come help us . The workers need improvement . read more

Recommend an appointment with the designers. I had a wonderful experience with Lisa Fabrizio. I was overwhelmed with a bathroom design and she made it so easy and elegant. I didn't want to use real marble for the shower walls due to upkeep, but didn't like the way that schluter trim looks as edging. She gave me a marvelous idea to use pencil marble in addition to the porcelain tiles and real calcatta marble tiles. It looks so wonderful. She really helped me resolve this conundrum. read more

Floor & Decor - Calcatta porcelain tiles mixed in with real calcatta marble tiles. No schluter edge, real pencil marble pieces.! - Home Decor Near Me - Mission Viejo, California

After a horrible experience at the floor and decor in Santa Ana I decided to get a second estimate at a different store I ended up being connected with specialized surfaces through the floor and decor employee. Again the estimate took a couple of days price was reasonable. No shopping list but more out rages the lack of proper license this is the second vendor recommended to be by floor and decor and their partner installation made easy WITHOUT proper licenses. I'd rather pay a little bit more for people who are licensed. At this point I feel like I would have been better off negotiating with a guy at the Home Depot parking lot. When you visit a floor and decor you expect for licensed professionals. My projects require license and city inspections. My time is valuable. read more

Floor & Decor - Home Decor Near Me - Mission Viejo, California

Picking out flooring can be hard. Joe in flooring was incredibly helpful guided us well. Super guy!! Thanks Joe!!!

Love love love this place HERES why; 1) Everything and all setups are completely clean & organized 2) The entire staff and management team like Emmy in Lake Forest Happily goes the extra mile to make your experience relaxing productive & positive. 3) sometimes you don't know what you want but you can get free samples to take home if your contractor is registered. 4) All displays are creatively designed to help unleash your full imagination. 5) I love to roam relax and take some time out of my day to walk around and just enjoy myself and get Inspiration..LOVE THIS PLACE!! I purchased my flooring Prior to learning about this Amazing store and I would have saved money on my Nucore Flooring had I purchased it here at Floor & Design. I did however purchase a lovely guest bathroom vanity complete with a gorgeous Marble top and backsplash. read more

The derive at this store is extremely bad. Went there to purchase tile knew what I wanted waited 45 mins to get someone to help me finally had to complain to manager! Then went back tonight for more tile and some old guy with a ponytail walked up to the register and helped 2 people behind me first instead of asking to help the next customer. Store was empty both times so it wasn't like they were super busy. I will not shop there again!! read more

Joe C. was very helpful and knowledgeable with the flooring we are inquiring . He was very patient answering our questions since its our first time to install flooring. The right person to deal with, highly recommended! read more

I had a horrible experience at my local Floor & Decor. When I was finally able to get in touch with an associate on the phone at this location I was able to get an answer about a tile that I was looking at. Shout out to Carlie at this location for not only doing a visual but also getting back to me right away! We went to this location after determining that they had enough tile for the bathroom we were remodeling. When we got there we realized that the tile I had my eyes on was not rated for floor but only rated for wall. I was so bummed but ended up with a different tile that I am in love with. The whole process was easy and the associates were super friendly and helpful & answered all of our questions. The reason for the three stars really has to do with lack of staff to answer the phones, which seems to be a corporate wide mess. It's so difficult to get someone on the phone and when you do, they usually have no idea what they are doing. It seems to be a pattern in most of the stores I have contacted. read more

Phenomenal service and customer assistance!!! Five stars! Every corner there is a staff member smiling eager and ready to help! They have tons of selection for every style and taste! The options are endless! From glass tile to porcelain to wood that looks like tile! On my!!!!! Really happy with the style we chose and the process of handling puck up orders by our contractors. They can also easily help you find another one of their stores near by Incase they ran low on what you are looking for. Love this store! read more

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Great quality, selection and excellent customer service. I'm hooked. All good. Worth the trip. Love the displays. read more

Joe is the best! So kind and so helpful in answering all our questions and helping us with our orders!

I have gone in there 5x in the last 2 weeks No help Whats so ever! I have just remodeled my floors and a mater bathroom. They lost my business!! People Are rude. The cashiers are rude! No help. I stood around for 45 min no help! I walked out came Back 5 more times! I live in the neighborhood! Never again! I do not recommend at all! Go else Where and there nicer else where read more

Joe was so helpful! Pushed our cart all through the store and helped us find everything we needed.

We placed an order for wood floor tiles a month ago. The sales guy skirted the ETA question, saying the material was "in transit", on a truck on the East coast, on its way to California. OK. Waited a few weeks and went in to store on Monday to inquire about the order. Was told the order was not in system, come back in a few days. 2 days later, in store, told the order had been cancelled on Sunday! And the price of the flooring has now increased! Incredible. No apologies given. List us as NOT customers forever. read more

Went to pick out some tile for our powder room. The store was busy but thanks to great customer service by Weber we hardly noticed. He was so friendly and helpful! I'll definitely go back just because of how well he treated us! Service with a smile goes a long way nowadays. read more

Terrible service. I found my tile but needed to know if it was in stock. No one was around then and when I found someone he said he was busy and would get someone. Then another person said they'd send someone over and that didn't happen. Is it because I'm an older woman? Very frustrating. read more

I was at the floor & Decor (mission viejo) Great customer service by Scott Harley who helped me out with the purchase of backsplash for my kitchen and he was so very nice and helpful to find out what is needed for my home,, I really appreciate it and thank you for your service. read more