We had a great experience shopping with Lorena at the showroom. She took the time to explain the process and show us the quality products they sell. Their items are good quality, so of course they're more expensive than Amazon items which are hit or miss with quality. Looking forward to upgrading some fixtures in our kitchen. read more

My husband and I came in thinking we knew what we wanted for an additional bathroom we were adding to our house. We ended up completely changing our mind about everything. Janet was so patient and kind. She ensured that we got what we needed/wanted when it was needed. I love countertops and faucets Janet helped us fix. I am grateful for how patient she was with my indecisiveness. read more

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My wife and I decided to redo our Master Bathroom. Wanting higher end hardware than the big box stores and expert advice, we ended up at Winbath & Kitchen. They did not disappoint! Huge selection with every brand I was familiar with and a few that I wasn't. Never having purchased higher end plumbing fixtures, I did have a biot of sticker shock. However, I did look up the prices of the major items online while in the store. To my surprise and delight, their prices were very competitive. Every item was within 5% or so. Some higher, some lower. The few extra dollars I spent was well worth the advice I received. Would definitely recommend to anyone who is looking to upgrade their fixtures. read more

Just finished with my bathroom remodel. Purchased all my fixtures at Winbath. Customer service is second to none. Thank you Janet G for your help. Definitely recommend this place for anyone looking to remodel read more

Extremely disappointed and a waste of time!!!! Arrived to the store and was greeted by Janet G. and she seemed to be very helpful and the showroom had a lot of nice options for my bathroom remodel. Janet said she would have me two options by the following day. Two days later I received only one option "disappointing" and when I talked to Janet she said she would send over another option/color for the fixtures. Never ever heard from her again!! Stay away unless you want to waste your time and energy! We ended up ordering thru Build/Fergusons $9700.00 of product and received everything but 1 piece so far. read more

From the very beginning, Janet was WONDERFUL! She went above and beyond in every way! Specifically, she was patient- as my hubby and I couldn't agree on anything - showed us multiple options, had great ideas, and alternatives. She's a great communicator, kind, funny, and knows her craft! Just when we thought we were done, we kept going back for more items. WinBath & Kitchen has a unique selection and a fabulous Janet! Highly recommend! read more

The sales people are very territorial. If you go in the shop and your sales person who previously helped you is not there the other sales people do not want to help you. They will leave a note on the desk of "your" person. I was so upset with my last experience with them. I spent thousands of dollars there on my kitchen and baths remodel. Recently, I had some water damage so I had to have some work done in the kitchen. I ordered a couple of drawer pulls and they did not match the ones I had. They made me pay shipping and handling and a restocking fee for those pulls that I could not use. I would think that after spending thousands of dollars they would not have charged me that. I thought that was petty of them. I'll never go there again. And, I had actually purchased another safety bar for my bathroom, which was not cheap. I would not have purchased a safety bar there if I had the experience with the door pulls first. read more

Janet had all the answers for us. We started at Home Depot and that was a waste of time. We let Janet know what we wanted and she delivered. This place has top of the line products and stuff we didn't even know we wanted. If you're looking for quality, great customer service then stop by and see Janet. She'll go above and beyond! read more

The knowledge and service Lorena and team provides is top notch!! They go the extra mile to make sure we had everything we needed and every question was answered. I will definitely recommend family and friends!!! Thanks WinBath & Kitchen!! You guys rock!!! read more

I can't even start to tell you how wonderful,knowledgeable and helpful Lorena and her team are at WinBath&Kitchen... I know that remodeling a new master bath can be stressful and intimidating but Lorena and the ladies at WinBath&Kitchen made it such an easy process of helping to pick out all the bathroom fixtures for me and my wife's remodel.... I will definitely be back for future remodel's as well as recommending them to family and friends...thank you WinBath&Kitchen! read more

A friend recommended this place as we are currently doing an extensive remodel and needed some higher-end fixtures for a bathroom. Michelle helped us and she is very knowledgeable, friendly and spends time making sure to get you the best quality items. Only drawback is WinBath on the pricier side. All and all we had a great experience from start to finish read more

Poor customer service with a sales lady that had little interest in listening to what I had to say.

The staff is very helpful and i couldn't be more happy with the service i received here. I highly recommend this place to anyone needing bath or kitchen needs read more

If my husband and I could leave more stars, we would! WinBath has been amazing, specifically due to the customer service Shiela has shown us. Shiela is so patient and listens to every need and want you are looking for. It took us about a month to decide on all the bathroom accessories like the tub, vanity, lights, etc. and Shiela helped every step of the way. The HONEST recommendations were a real plus. Also, WinBath is a one stop shop! We've recently gone back to purchase our kitchen sink and kitchen faucet. They have it all, and with Shiela's help, we can see ourselves coming back for years! read more

The staff was polite and extremely helpful ! I didn't realize how stressful remodeling a bathroom could be but after getting in contact with Lorena and her staff, things went so smoothly! I've been going to back and forth with so many options from so many different places and I swear I was starting to give up on the remodel. Once I stepped into WinBath and Kitchen and spoke to Lorena, a weight was immediately lift off my shoulders. They're all so knowledgeable with their products. Lorena also was able to give me so many options is different price ranges. She helped me save so much money for quality products. Other places were selling me the most expensive products and Lorena was able to show me great products for an affordable price. Aside from being so friendly and helpful, the store has a beautiful lay out and presentation of products. I'm so satisfied with my remodel. 10/10 would recommend . read more

Very disappointed with the lady (who goes by LA Garcia)who promised to help us find the right bath tub that will help my neuropathy and leg pain. She got our email address and promised to research on what we were looking for. We waited and waited for an email from her & after 3 weeks of waiting, I called her and again she said that she'd get back to us. After another 2 weeks of no response, my husband & I decided to go to spa store inOrange County. After 21/2 months, we got the spa of our dreams. I will definitely NOT recommend this store. They have absolutely no regard for their customers' needs! read more

We had a WIN today shopping for a particular sized bathroom vanity that we needed. Sheila very kindly assisted us and went out of her way to take on our challenge. We were very, very pleased with Sheila's attentiveness to our needs as she kept searching for something that would fit the bill and we would be happy with. We walked away with a great choice for our vanity (thanks to Sheila's work) and a delivery time frame that made us so glad we walked in today to WinBath&Kitchen. We give Sheila an A++ for her pleasant and professional way of conducting business! read more

Obligatory statement of I would give 0 stars but I have to give 1. I came into this establishment twice looking for a bathtub. The first time wasn't so bad as I just had questions. the second time I came in with my wife and the lady LORENA that I was dealing with was rude from the jump to the point to where my wife said she didn't want to buy from there. When I asked for a price on some shower fixtures she immediately gave me the price of the cheaper option. Not sure if because I'm black she expected me to not be able to afford the one I asked for. Ultimately this negative review comes down to me attempting to buy a tub, while in store we asked for a price of a tub with taxes and LORENA gave us a price. LORENA gave me her card and said I could text her my information and she would put the order in. I sent her a text one morning and got NO response. I ended up having to call way later in the day to verify if they ordered the tub in which LORENA practically told me she seen my text and ignored it. So she said she would order it and call me back to get my card info. When I was called back they asked for my card info and attempted to charge me without telling me the price(luckily I asked), the price ended up being more than what I specifically remembered LORENA telling me. So I call my wife and asked if she remembered what the price was and her number was the same exact number I remembered. So I called LORENA back and told her that the day my wife and I were in she gave us a different price. LORENA proceeded to tell me that my wife and I were lying she most definitely did not tell me that price. So when I asked her what price she told me she said she doesn't even remember giving us a price. So I asked LORENA how can she tell me that I was lying about the price without her even remembering giving me a price. She quickly started to try and belittle me and tell me the tub was already ordered and will sell whether I buy or not. Customer service from the beginning with her was crap and I 100% DO NOT RECOMMEND. Check their Yelp reviews and the reviews there will be more in line with my experience and it seems most of the negative reviews are about LORENA. read more

Had some manufacture-related issues I brought to Ojay's attention. He was immediately on top of this for me. Very proactive!!! Got this solved as a strong customer advocate. All in all my experience with Winbath & Kitchen has been stellar. Very pleased. Definitely recommend them without hesitation. read more

Been dealing with winnbath for years now, as a bathroom contractor I send my customers there to try out and purchase there fixtures. Lorena and crew are very knowledgeable on all aspects of the plumbing fixtures and hardware. Great selection and service. A one stop shop. read more

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So glad I found this place! They are most accommodating and very professional, they went over and beyond to help us and make sure we had everything for our bathroom. I would definitely use them again in the future. And their selection is great! read more

Just called in to ask a simple question about a bathroom vanity. The lady that answered the phone seemed short. I was going to go in to see what they had available but not now. Lost a potential customer read more

To start they have incredible customer service. They will find it and they will do everything to get the product quickly at a fair price. They know their products. You will be pleased that you came here. read more

I think it was a bit overprice.:( Service was very good and informative.

This review has been a long time coming as we finished out project about 8 months ago.......maybe a little longer. Be that as it may, Winbath was an unexpected surprise. Their prices aren't the cheapest and they're not the most expensive.......they are competitive. What could not be beat was the customer service. Lorena was amazingly helpful. She worked with us every step of the way. Even two or three months down the road when we had trouble with our faucet, she took care of with no problem. I will definitely go back when we do our bathrooms. This place is a jewel. read more

First time visiting. Lorena is Awesome!!! Everyone else that was there greeted us as well. Lorena was a pleasure to work with. Very knowledgeable and very helpful. She helped us pick out our shower faucet combo. They have many to choose from, but she made it EASY!!! Thanks again Lorena. read more