Floor King did an excellent job with re-carpeting our house. Zac Alba was super helpful in the showroom and did a great job of explaining options. His crew was friendly, skillful and left the place spotless. They carefully moved our furniture and made sure it was all back in place when they finished. Highly recommend! read more

Floor King - Flooring Near Me - Sunset Valley, Texas

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Floor king went above and beyond to replace flooring that became damaged. They worked with me to find a beautiful alternative to the damaged floor and provided fast and efficient service that left me feeling more than satisfied. read more

I recently had French Oak floors installed, and the work done by the Floor King crew is flawless. The work was done in a single day by a two-member team that was committed to getting the job done. They arrived at the promised time, quickly removed the existing carpet and set to work. All the wood fits together seamlessly, and the new thresholds are set perfectly. When they left the job that evening, there was zero cleanup required by me, and they didn't leave before giving my new floors a quick cleaning. I now have new, beautiful floors that have increased the value of my home. Could not be more pleased to have worked with a local, family-owned and operated business. read more

Great customer service all around. Zac knows his product and helped us make our selection. He came out to measure the next day and provided a competitive quote right away. I immediately felt comfortable with him and could tell he had tons of experience. Chris did the installation and I truly can't say enough good things about him. He was kind, courteous, and such a hard worker! He worked 11-hour days without batting an eye. Up and down the stairs a thousand times, and always a kind word to our pup who was watching with interest. We seriously loved having him around for the four days it took to install hardwood on our second floor. Zac followed up a couple days later to see if there were any punch-list items they needed to take care of but there was nothing! Everything was perfect. A class act all around. Very highly recommend!! read more

Very challenging to work with if you have a warranty claim. We have been working with them for several months trying to resolve a warranty claim and they do not initiate any communication or updates. Bridgette S. read more

I wanted to give a positive review for Floor King. I ordered new valances with returns and they fit perfectly! We are very satisfied with how things turned out. Merry Christmas to Floor King! read more

Floor King - christmas tree with lights and decorations - Flooring Near Me - Sunset Valley, Texas

I am updating my review. I was contacted by the owner after my review and she made things right. She communicated and got me the rest of my order. I still have concerns with the warehouse pick up situation as individual customers have to wait until all the contractors are taken care of before their order is worked on but my issues are resolved. read more

Quick update: the owner said she was going to call me and never did. I'd also emailed the VP (I believe that was his title) and never got any acknowledgment there either. Can't say I'm surprised. read more

Have been trying to get 3 rooms tiled. Was quoted $1500 for the tile( a bit high but ok) and $5000 for installation. Excuse me!!!! Guess we will be looking somewhere else. Rep was also very rude when asked to break down why it cost soo much. read more

Got bids from three flooring stores located in Austin and went with Floor King based on selection, pricing and customer service. Oliver worked with us to find the best choice within our budget. He was friendly, professional and knowledgeable. I spoke with Rick and Zack at different times and they were very helpful, courteous and patient answering my questions. Of course, like any home remodel project, we had some unexpected problems during the process. Oliver and team made it right and went "above and beyond" to resolve the issues to our satisfaction. The wood floor installers were *amazing* and worked hard to get the flooring installed quickly and didn't disappoint. Shout out to Jose and his crew's experience, customer service and workmanship; they were excellent. I would highly recommend anyone considering their flooring needs reach out to Floor King. read more

Bruce and his team were fantastic. They went above and beyond and my floors look amazing. Bruce worked with me on short notice to order my floors as we were matching floors in the rest of the house and there was only a small amount of flooring left that was orderable. He went out of his way to make sure my floor got ordered before it ran out. The scheduling team was on top of things and was able to get me scheduled within 2 weeks. The contractors who came to site did an outstanding job. I have no complaints. read more

Ramon Norris has been a tremendous help with our projects. We have 4 rentals and sometimes things can get chaotic on our end. He is a voice of calm and has always been reachable and helpful. i highly recommend you ask for Ramon at the San Marcos location! read more

My wife and I decided we needed to replace our existing downstairs floors due to pets wear and tear. I had heard good things about Floor King and met with Troy, salesman, to discuss our options. At no point did Troy try to sell me on anything more than I wanted. We knew we wanted a laminated wood floor that would last and we had a budget in mind. Troy suggested a few options, told me to take the samples home, and come back when I was ready. We liked one of the samples immediately and wanted to get the process going quickly. Turns out Troy was leaving for an extended vacation the next week, but he never rushed us to make a decision. We returned the next day to talk through the process and to secure the down payment. Once again, Troy never pushed us on upgrades, he simply talked us through the options we had and the differences. Allowing us to decide for ourselves and at our speed. Troy came by our home to do an exact measurement and noticed that we would need new floorboards. Basically, our floorboards were not going to work with the new floors, due to the floated floors we were installing. Troy quickly gave us options to replace and a price to match. He provided a checklist of what we needed to do prior to the installation and what his team would be responsible for, super handy. At this point, we were convinced and proceeded to set up a schedule for the installation. Steve, the installer, showed up on time and was ready to rock. He was the lone installer, so the job did take longer than expected (3.5 days instead of 2.5), but he did an awesome job. He was very thorough in his communication of next steps and goals per day. He even took into consideration that we had to have our sink and toilet for our downstairs bathroom reinstalled, therefore he made sure that area was completed once the plumbers arrived. He was very clean and made sure to not leave our garage or downstairs area in shambles at the end of the day. He even helped me move a few things around after he was finished. Steve was extremely professional and a pleasure to work with. In the end, this entire process was as smooth as we could have ever imagined. And our floors are absolutely fantastic! I can not recommend Floor King + Troy enough! read more

My house flooded and all of the downstairs floors were ruined. Floor King installed tile and laminate at the house. I am very pleased with the work that they did and would recommend to anyone. Phillip and crew worked fast and the work was outstanding. J Taylor. read more

Called and emailed to get a quote. Spoke with one associate, Rick. Took time to measure the room, send photos etc. No one ever got back to me. read more

I had a phenomenal experience with Floor King. They replaced my upstairs carpet with luxury vinyl plank - the stuff that looks like real wood. Their installers did a meticulous job, and it looks like an original part of the house. I also enjoyed working with their representative, Philip. He visited my home and took accurate measurements, and he drew up five different scenarios to help me come to a decision. He was a clear communicator and patient advisor throughout the process, always available for questions. I ended up with a beautiful floor that I'm proud to own, and that I'm going to love for years. I highly recommend Floor King, and I'll definitely be using them in the future. read more

We recently purchased a new home and our first update to the house was to remodel the kitchen. When looking for contractors and vendors for the various aspects of the remodel, we came across Floor King. I first visited the storefront with my newborn son and went in knowing nothing about floors other than that we were interested in Luxury Vinyl Tile (LVT). Zac was the first person to greet me and he was extremely patient with me while I debated floor and tile options (while lugging around a brand new baby!). He helped haul the samples back and forth, laid them on the floor, rearranged them multiple times, allowed me to take pictures etc...I must have been there for two hours! I was even able to take multiple samples home with me to see how they'd look in the new space. Zac then offered to come to the house to collect all the samples and take measurements the very next day. He was very communicative over text and phone (clear and concise and again, patient) and the process went smoothly. At one point, we were worried about inventory issues, but Zac immediately found a solution to get the LVT here when we needed it! I wish I had considered Floor King when we did carpet on the stairs. I also wish we had just paid a bit extra for them to demo the previous tile. Boy, that was a LOT of work and we should have left it to the experts ;) We ultimately chose an LVT that looks cement-like and we love it! It's perfect for a house with two kiddos and it was a affordable! read more

Floor King - Flooring Near Me - Sunset Valley, Texas

I worked with Rick to order wood flooring to replace carpet in three rooms. I wanted the wood to match what the builder installed in the balance of our home 3 years prior. Rick was fast to respond and knowledgeable. I had all the original flooring information and Rick quoted promptly and accurately. Made the initial down payment and scheduled the install. Flooring arrived as he promised (despite the supply chain issues) and the installers showed up on time. Given they were removing/disposing of carpet, prepping the concrete floors, and installing about 700 sqft across three rooms, it took them a few hours over one day. Impressive. They were able to interlace the new floor into the existing floor and it looks seamless. Was lucky that the new color matched almost perfectly to the original floor. I recommend Rick and Floor King. Not to mention, they beat the prices of two other authorized distributors (of the floor brand) I called. read more

Philip found a perfect match for the discontinued hardwood I wanted to extend into additional rooms; installation was swift; and when there was a post-installation clean-up issue to deal with, he came the next morning and worked on hands and knees to make it perfect! I can't recommend highly enough. read more

Just visited this store to price some laminate flooring. The saleswoman was extremely pretentious and downright rude. If budget isn't a concern, I think you might have a different experience, but for 2 do-it-your-self-ers this place was NOT what we were looking for at all. The older lady that helped us was so rude I'm tempted to call back and complain. Definitely lost our business. read more

The Floor King was referred to us through a restoration company we used after our bathroom leaked. We did not have a great experience with that other company. My review of the Floor King is very mixed. I felt like I was helped in the store. I took home samples, got opinions, etc. And I felt like they did a good job retiling our bathroom floor. They are the FLOOR king, as the name says. Where they failed was retiling the shower walls and the sides of the tub. That part did not turn out well at all. The tile looked uneven, especially where the floor met the wall. There were places where the grout was missing altogether. And, even worse, apparently they didn't use any sealant around our bathtub or shower. The grout around the tub started flaking within months. And we've had to add sealant through another company within the first six months. Bottom line: I'd consider this company for floors. I would not consider them for showers/tubs. read more

We had an amazing experience at Floor King! Ethel was great! We went in being honest and told her our budget and made it clear we didn't want to go over. She showed us the carpets in our budget, we picked one, paid a percent, got it installed within a week, after a week they made sure everything was to our liking and we paid the rest. We are completely satisfied with our purchase and highly recommend Floor King, we will be using them again for our downstairs flooring. read more

Floor King - Annnnd they send you "thank you" cookies!!!! Yum! - Flooring Near Me - Sunset Valley, Texas

Philip is so awesome he helped me both times I had water leaks in my house and even found the last of some discontinued materials so everything would match. I will go there for all my flooring needs for sure! He's also very funny so that helps when you're in a stressful situation. Thanks Philip! read more

When I decided to replace my old carpet, I wanted to go to a smaller store, where I could receive personal help. Zac Alba and his fellow associates were wonderful to work with. They answered my many questions with patience. Zac came to my home, measured the space and with his input, after weeks of indecision, I finally made a decision. My carpet is beautiful. The padding feels luxurious. I am so happy I went to Floor King in the Brodie Shopping Center, and highly recommend this store. read more

Rick came out to measure our rooms, and I liked him right off - a nice, relaxed guy who obviously knew what he was about. We had some other quotes, but went with them. There was a delay due to the carpet factory, but since we were in no hurry, no problem. Their crew showed up on time and knocked out the job in no time - leaving a very clean work site. Highly recommended. read more

Kristal was very professional and knowledgeable. Our design selection session with her was a breeze. Responded to our email queries in a very timely manner. It was great to be teamed up with her. read more

Floor King has always been a good and realible source for me. And once again, they came through. I needed to replace old carpet in a hall where there is high traffic. Zac helped me get the process done by helping me select the right carpet and getting it installed from start to finish. In addition, the pricing was very reasonable. Thank you Floor King. read more

I was VERY disappointed with the service I received from the floor king. The sales people are not trained and don't care once they get your credit card. I will not be using them for any future jobs. read more

I wanted to use Floor King to replace 2000 square feet of flooring in a home we are buying. I had an appointment set but their rep didn't show up. I was called a few hours later, they apologized, and we rescheduled. Today we were supposed to meet and once again, they didn't show up. Two strikes and you're out with me. I've never left anyone a negative review before and especially for a company whose services I have not used. But to get those two appointments scheduled I had to ask a homeowner to not be home so I could come by with contractors. Not only was my schedule disturbed but also the schedule of the homeowners. I am a small business owner and I understand mistakes but I can't imagine forgetting a client twice. read more

Any company, like Floor King Carpet One of Austin, that has to resort to its employees ("Troy") leaving 5-star reviews on public rating forums (google) in order to boost its score that has been brought down by bona fide negative customer experiences only reveals itself to be dishonest and unscrupulous. Avoid if at all possible. read more

Floor King was recommended by State Farm and I was highly satisfied with my choice. Philip Leisering was a gem. He was polite, professional and an expert in his measurements, product knowledge and reccomendations of both tile and carpet. He was always available if I had any questions or concerns. The installation was perfect. I am highly satisfied and I will be a returning customer. read more

Great job. Phillip worked with an unusual schedule and his install crew is first class!

We used Floor King to tile our kitchen floor and backsplash. Gregory Christensen was the rep that we went through. He was very helpful in the store, helping us to find the tile we were looking for at a price we were willing to pay. He was very helpful, in the beginning, even coming to my house to measure my kitchen prior to 8am to accommodate my work schedule. It all went down hill from there. They were scheduled to complete the work in 2 days, but didn't order enough tile (after measuring the kitchen themselves), so it took them three days, using up an extra day of my husband's vacation. On the third day the tile setter didn't even show up to work until 4pm. When I arrived home from work after their first day I noticed that they hadn't bothered to remove the baseboard when they tore up the old linoleum. They just tiled right up to it. I contacted Gregory to let him know that his tile setters had skipped this important step and he tried to brush it off, saying it was common to do it this way. Leaving the baseboard in place is a common shortcut, but these are supposed to be professional tile setters and it never occurred to me that they would use shortcuts when installing my floor. Gregory came to my house the next day when I insisted it needed to be fixed and basically threw a little tantrum in my kitchen when counting the number of tiles that would need to be re-set. It was very uncomfortable, to the point that I told him we would figure out a way to fix it ourselves and to just leave my house. The other problem with the floor is that before work began my husband very clearly told the tile setter that he wanted the tile centered so that there were not little slivers of tile around the edges of the floor. That was not done, and after Gregory's reaction to the first problem with the quality of their work, I knew there was no way I would get any help from him correcting this problem, So, now we have all of these tiny pieces of tile around the edges of our floor. My experience with Floor King was incredibly poor, and I would strongly recommend looking elsewhere if you're looking for new floor tile. To be fair in my review, my backsplash does look great. read more

We are very pleased with Bill Delamar and his team. It was a large job - downstairs hardwood and upstairs carpet. FloorKing was recommended by one of our friends - as they were pleased with the finished product. So we went with them - even though we had a couple of lower cost offers. Bill was very helpful during the selection process. Helped us visualize what will look good and we were able to select the right wood and right carpet design to fit overall decor of our house. This is an important step ! Installation and workmanship turned out to be excellent. Bill and his team were always responsive to any changes during the installation process. The floor has material and labor warranty also. Agree with one of the reviewer - this company takes pride in their work and would not settle for anything less than a perfect job. The beauty of working with a local Austin-based business ! A couple of our friends visited and they were stunned at the transformation. We will do more business with FloorKing for our future needs and will recommend to our friends that they should consider FloorKing as an option for this high-dollar investment into their homes. read more

We Love Bill and his crew they do an amazing job and we never have complaints. We strongly recommend him for any flooring needs you might need! read more

AWFUL from start to finish. The sales lady was sloppy, taking extensive notes by hand and then unable to understand them later and making mistakes. The installation was sloppy too--the edges of the hardwood steps were left unfinished, with big gaps between the wood and the wall, the top step was broken and had to be replaced, they left messy grout on the floor tiles, and in the shower, the gray grout was unevenly applied, cracking in places and discolored. It was like pulling teeth to get them to come fix their mess, and some things (like the smeared grout) I just cleaned myself. Also, they cracked the granite by our stove (according to the builder) when they stood on it to put up the back splash. Expensive and shoddy!! I can't overrstate how disappointed I am with this company. read more

We moved back to Austin a few months ago, after 26 years in Northern Virginia. It's great to be back! We still own the house we moved back to; we had rented it out over the years, and while it wasn't at all in bad condition, thanks to a great property manager, it does need some updating . One of the first things we did was have the old carpet pulled up in the 2 bedrooms and hall and replace it with beautiful wood-look porcelain tile. I did my homework in order to approach the task with some information, and then searched for a company that could help me get it done. We found Floor King at Brodie Oaks, which had good reviews and was convenient. So we walked in and strolled around. So many choices, so many lively choices. And then Ethel R. Came over, introduced herself and proceeded to give us wonderful guidance. I knew I wanted low maintenance flooring that could take heavy furniture and pets without scratches and gouges. I was leaning toward porcelain tile, and Ethel provided lots of additional info on it, and steered us toward colors that would go with the ceramic tile that's already in the house. She came over on a Sunday to measure, and agreed with our choice of tile, and walked us through what would happen when the installers came. Then she scheduled the great installers, who did a fabulous job, and was in contact with us through the process. It was a great, stress free experience, and we love our floor! Doing any kind of updating on your house is stressful to begin with; choosing a company and a salesperson who minimizes that stress with expertise, professionalism and friendliness is wonderful! read more

Floor King - Flooring Near Me - Sunset Valley, Texas

Let me start by saying I haven't purchased anything yet. I went to the shop to see samples and get some ideas / information about flooring for the eventual remodeling of an upper floor condo. Troy was AMAZINGLY helpful with information, potential options, and the pros and cons of different types of flooring. I spent a good hour there looking at samples, and got to overhear him working with other potential clients, and he was just plain fantastic with everyone. I don't write a lot of reviews, but Troy's level of professionalism was worth noting. read more

Just finished adding wood flooring in 2 bedrooms to match flooring in rest of the house. Floor King did both installations for me. Both times the installers were excellent. On time, respectful of surroundings and completed jobs in a timely manner. Robert was my rep and kept me informed of timelines. Mike installed new baseboards with precision and care. Couldn't be happier. read more

We recently did a significant face lift on a house in South Austin. Painting, landscaping, kitchen and bath counters/sinks/back splashes and new carpet in the bedrooms - this job was both time critical and budget sensitive. Robert immediately directed me to Floor Kings in-stock goods, which was exactly what we needed. The installation went as smoothly as the sale and Robert followed up afterward to ensure satisfaction. By far, this was the easiest, most problem free part of our make ready. read more