Flooring warehouse in Austin on 2400 W Braker Lane did our carpet removal and replaced it with tile. The entire experience was amazing. We received quotes and did walkthroughs with other vendors, but Flooring Warehouse blew us away. Tyler was the sales rep that helped me and he was knowledgeable, responsive, and on time every step of the way. He answered all of our questions, made recommendations based on our price point and desired outcome. The installers they used were also top notch. They came early, and left late. Cleaned up, and was careful to walk us through everything they were doing and did. Tyler followed up after the install to make sure everything was good and we were satisfied. Great experience! read more

I own multiple rental properties. I visited the Flooring Warehouse store on Breaker Lane, where I met Matt. They've installed flooring in three of my houses--two with LVP and one with carpet. Matt quickly understood my needs and offered tailored solutions, whether it was attractive, high-quality LVP for a home I was preparing to sell or durable, budget-friendly carpet for a rental. He made thoughtful adjustments to help me stay within budget, and I truly appreciated the returning customer discount. His quote even beat the total cost of buying materials from Home Depot or Lowe's and hiring an independent contractor. With professional installation, fair pricing, and outstanding customer service, it's no surprise I keep coming back. read more

Sadly, when Lanell was running the store a few years ago, this was a good.place to do business. But my last visit was so disappointing. New sales lady doesn't know her job. She quoted me $6 to install carpet. When I choked, she went to check and said oh my bad, $6 is for tile, carpet is $2.75 with a crappy underlayment. Plus over $2 for her cheapest carpet, that puts it at $5 installed minimum. No thank you... Went to another place where I found better quality carpet and pad installed for less than $4 and I even a great choice at $2.89 installed. Flooring warehouse is no longer the place for a good deal and the sales lady needs to learn the ropes. read more

This is my second experience using their services, specifically carpet replacement. Jason was a pleasure to work with! He was very thorough in his explanation of what I was looking for. He also was flexible with my installation date. There was one hiccup, which he resolved quickly! I will use the Georgetown location for ALL of my flooring needs. Jason was a breeze to work with!! Give them a try and save $$ too! Thank you Jason, see you again soon!!!! read more

Yuvi and her team at Flooring Warehouse have been super to work with. She was able to help me find the engineered hardwood that matched my house and get it ordered and delivered within 2 business days from Houston. Unfortunately, my square footage calculating skills aren't amazing so I had to make a second order and Yuvi again came through and got what I needed in a quick and efficient manner. If I need wood floors in the future, I am coming back to Flooring Warehouse. Highly recommend! read more

We used flooring warehouse to repair a scratch on our bedroom floor and they were nothing but efficient, friendly and left our floor looking good as new. Joe made sure we had everything we needed and promptly scheduled our service within our small timeline. They sourced our exact floors and made sure everything looked perfect. I can't recommend them enough! read more

We recently had an issue with the flooring in our bathroom. Being in property management I have knowledge of multiple vendors and Flooring Warehouse has always been my go to. Quality, punctuality and overall amazing customer service is what they offer. Customer service is very important and Matt is the kindest most knowledgeable Manager anyone could ask for. I would recommend Flooring Warehouse to anyone and when you do reach out to them, ask for Matt! You will not be disappointed. read more

Flooring Warehouse - Bathroom tile in the bathroom. - Flooring Near Me - Austin, Texas

Floor instillation: This review is specifically for Flooring Warehouse located in Whitestone Blvd in Cedar Park, Texas. I was looking into different options and various contractors, and finally decided that Flooring Warehouse was the best option. Andrea measured the square footage I needed, and gave me a quote after few days. She was very accommodating of my additional request of adding baseboards at the last minute. It was such an easy process as I dot have to worry about a thing after the measurement. Flooring warehouse will arrange everything for you. I love my new floor! read more

Excellent service and pricing and even better installation. Matt Graybill was great to work with and the installation team was excellent, very professional! read more

They had a good selection of tile and the sales rep was very knowledgeable and helpful while helping us choose what we needed for our bathroom remodel. The tile took months to come in, which is understandable during a pandemic, but once it came in and our install was scheduled, it was very difficult to get in touch with our sales rep, Jason. We had left several voicemails prior to the install to confirm what we needed to do on our end to prep for the install but never heard back until after the installer was here and installing. Post-install we called a couple of times to see where the leftover tile had gone, and both times we were told that our sales rep Jason was researching for us and would call back, but we never heard from him. Eventually we sent a follow up email, and he said he didn't have the tile and wasn't sure what he could do for us, which is disappointing. We have no replacement pieces should one of our tiles get cracked. Though the subcontractor they hired to do the install for us did a good job, I will not work with this company again due to their poor customer service. read more

WOW !!!! I can't say enough about Matt Graybill and his team. He was amazing, knowledgeable and helpful when I was looking for tile. After stopping at numerous retailers I was sold. He was able to get the tile and at a great price. I'm kinda a do it yourselfer and I was so impressed with his knowledge I let his team install it for me. The installer was just as amazing. After watching them I'm glad I didn't try. The service that both provided was above and beyond. People customer service isn't dead. It's at Flooring Warehouse. read more

Mr. Graybill and his team helped me with some new carpet and he made it smooth and easy . Thanks for the great work.

We met Matt Graybill at Flooring Warehouse showroom. We were, as always, cautious in talking to the sales people as they typically would oversell their products/services in order to meet their own sales quotes. On the contrary, Matt just spoke to their products/services as if he was a customer himself. He was accommodating in going out to the property, offering recommendation to his best knowledge, calling on his contacts to provide him recommendation if those were not his expertise, and providing reasonable quotes and options. After the installation, he himself went out and checked the workmanship. He is honest, to the point, knowledgeable, and taking initiative to be fair, reasonable, and resolute to help to the best he can. Highly highly recommended! read more

We finally bit the bullet and replaced the flooring in our whole house with a beautiful luxury vinyl. (PureSPC - Savannah if you care) Great price and it looks friggin fantastic! Was an absolute pleasure working with Leah and her team at the Slaughter location. She was so knowledgeable and patient with us when we visited the showroom. She was also flexible with our budget, for example, by painting the baseboards ourselves we could get to where we needed to be (she had them delivered to us, it was a fun COVID project actually, took us about half a day if you are considering it). The tile guy came one morning, and was done quickly (and cleanly!) but when he was done, 1800 square feet took them 5 days, I was so impressed. There were some spatters of the base material and one area of the baseboard where I disagreed with the route they took, but I consulted with Leah and she was equally disappointed and remedied as soon as possible. It was a quick fix we could have done, but I appreciate her stepping up. read more

Second time with flooring warehouse. Very helpful in finding the same flooring we used several years ago, so we could have a great match, as we extended the tile into an adjacent room. The tile coloring had changed a bit, I was shown samples of the new tile to see the slight differences. The quality of work with our tile installation is impressive. Had a few communication gaffs with the sale person. Not a very personable guy. But it turns out he works out of a different store. I now know I will work with someone else in the future. Ended up with a beautiful floor, that I'm proud to show off to others. I will definitely call Flooring Warehouse for any future flooring needs. read more

TL;DR poor quality flooring; selling end of life flooring without disclosure; horrible installers; poor customer service; overall bad experience. Would avoid like the plague. Replaced the floors in the whole house and went with their installers. Floor was initially installed with lippage and unlevel upstairs; stair noses were also crooked and were squeaking and coming apart 2 weeks after install. Brought a 3rd party flooring inspector who confirmed my concerns. When showing this to Ric and Jason they came over and initially agreed to replace the affected portions of the floor (a couple dozen feet in each room) but after a couple of days told me the floor I just bought isn't manufactured anymore!!! They wanted to get out the deal with just a small discount but eventually agreed to replace the whole upstairs and stairs with a different thickness of the same floor. A couple months pass and after they install the floor it turns out it's different, a different shade and different plank length. Both times the contractors scratched and messed up the walls, dents, scratches and marks everywhere. The 2nd time I wasn't told that the contractors finished and I can go back to my house. Contractors used my things without asking, 1st time taking one of my extension cords (eventually bringing it back after pointing it out). read more

My company has worked with Matt at Flooring Warehouse for over 5 years. The thing we love most is they have quality options for every price point and you don't need to schedule a month in advance. I've seen them work magic, not just on flooring, but on bathroom tiles and back splashes too. Quality, professional installers and representatives who care about putting the client first, and an accounting department that processes the details quickly. I have not found anyone with competitive pricing and quality to match. read more

Matt Graybill went above in beyond ! Between his unending patience with my ever changing mind and his ability to get me the best product at the lowest available price. The finish product left me with as a 100% satisfied customer! Can't wait for him to handle my next project . read more

The service in this store is a mess. No assistance available to select product. Had to eventually ask for supervisor just to get something paid. Attitude was that 'we'll just to bad'. Suggest you find another store or supplier. read more

We are really happy with the customer service and job we received today from Robert. He went above and beyond to ensure we had a good experience. Flooring warehouse is contracted through our apartment complex and he has ensured the flooring and carpeting work in our apartment was done to perfection. Thank you so much to him for his help today. read more

We asked them to clean air ducts. Instead, they sprayed Kilz spraypaint into the air ducts, which is a KNOWN CARCINOGEN. It says right on the bottle that it is only meant for outdoor use. This ruined the apartment, and an immediate move-out was required. No warning was given ahead of time that a cancer-causing paint was going to be sprayed into the air ducts. read more

Our apartment community uses only Flooring Warehouse for all of our property's flooring needs. Stephanie always has estimates prepared and sent quickly and in a format I need for approval. Change orders are easily dealt with. Estimates are fairly priced, consistent in cost, and there are never any billing changes. Plank flooring and basic carpet is always installed schedule and completed on time. In our business that is every changing, Flooring Warehouse is my go-to no problem, consider it done, flooring company. read more

As an Interior Designer, I realize there are a ton of places where you can purchase flooring, but I find that Flooring Warehouse has the most competitive pricing and I cannot say enough about PJ Livesay. He goes above and beyond to provide me and my clients with the best service. This company also stands behind their product and installation and will do whatever is necessary to make sure my clients and I are happy at the end of each project. It's nice to work with a company that cares about the business I bring them and I will continue to refer my clients to PJ, at Flooring Warehouse. Thanks for the great service, guys! I appreciate you! read more

I have a commercial building in Cedar Park. From the moment I walked into their store to the completion of the job, the experience was perfect. The sales Rep, Phil, took the time to understand what I was looking for and made sure I was comfortable with each step of the process. Phil's considerable experience in the industry made everything easier. Their installation crew worked incredibly hard and got the job done days earlier than I expected. They made sure that all aspects of the installation were satisfactory before leaving. If you have a residential or commercial project I strongly recommend them. read more

Yesterday, 4/19/2021, I had another flooring job done by these people and also had them to the same home in Dec. for another medium size job and have recommended them numerous times but I will NEVER recommend them again. I asked for a price to patch a little 3"x5" of their LVT product in a small closed where I removed some door casing & trim. Today received a quote of $250, which I find to be outrageous, regardless of the amount of money I have spent with them, not to mention my referrals. I have spent nearly $10K with them since Dec and this is what I get. read more

I usually try to make my reviews somewhat humorous, but there's nothing funny about great service! Plus, I couldn't think of anything that rhymes with flooring or warehouse. Over the last several years, the flooring warehouse folks have visited numerous times to clean our carpets and upholstery. The crew always shows up right on time, does a very thorough job, are polite, and go above and beyond on problem areas. In my opinion, the best service is the one you don't have much to say about except that it was exactly what I wanted. We've consulted with the owners a few times on what we might want to do with our flooring long term and they have also been very helpful. As soon as we're ready to make a change, we will most certainly buy all that we need from them. read more

Flooring Warehouse Rocks! Leo was the flooring specialist who helped me find exactly what I wanted and he got me a SMOKING deal on some tile that looks exactly like wood. It's seriously the best thing ever. Now I have the wood floor without the hassle of working about water spills and dog scratches. I LOVE THEM. Rick was the installation manager who got me in asap, and I got my entire house done before we moved in. The installation team worked all Saturday to meet their deadline. Raphal was the installation team lead, he and his team worked so hard and they did such a fantastic job. All the corners and odd spots are done with great care. I also got an 1/8" grout line (which I was super excited about). The entire experience was just awesome, very happy with their work. read more

Flooring Warehouse - In process photo! Tile that looks like wood! - Flooring Near Me - Austin, Texas

These guys are amazing. Such a pleasure to work with. I visited the W. Braker Lane location. From the minute I walked in the door I was greeted very by the ladies working there. Super friendly and helpful. PJ is amazing. The flooring selection was more than I had expected and I easily found my new carpet and engineered hardwood flooring selections. Installation was a breeze and the crews were outstanding. I highly recommend Flooring Warehouse!! read more

Flooring Warehouse is tops. Great service and great prices. I hire them clean our carpets about once a month (we have multiple pets) and the service is fantastic...they do an incredibly thorough job and manage to remove spots I wouldn't have thought possible. The staff is so friendly and accomodating - every single carpet cleaner has been so friendly and helpful. They always ask a lot of questions about which pieces of furniture and which areas of carpet get the most wear and tear - and then they really work those areas. This is an Austin family-owned busines and has been for about 30 years so that makes me even happier to support them. In my experience you will get great prices and great service from Flooring Warehouse....and the service is with a smile. FYI: I tip the carpet cleaners VERY well because they work hard and I cannot even imagine how much pet hair they have to dispose of after cleaning our home. read more

PJ was so nice and everything went great until installation. I hadn't moved in yet so there was no furniture to deal with and they didn't have to put the baseboards back since I was installing new ones. They started on a Tuesday and would finish the next day or Thursday a.m. Although Flooring Warehouse said they were done when I called on Thursday, there were two men still working on Thursday after work. On Friday evening there was still one man working and his son, about 10 years old, was there also and they were there until after 7:30 pm. The tiles were not cleaned and a man at Flooring Warehouse (not PJ) said I could clean them myself with vinegar and water. The door strips were very poorly installed an PJ said they would fix, but that was never done. In bright light some tiles have a sheen to them and some are dull. I am hoping a sealer will help since that evidently was not included. I was thrilled because the floors looked so much better than what was there, but I still have more work to do. read more

I've been working with PJ at flooring warehouse for 6 months or so. PJ is a great asset to my business. They have a great selection of wood, carpet and even laminates. They always install when they say, which is super convenient for my customers Thanks for the excellent service read more

I had the stairs in my house changed from carpet to laminate in 2014. The work done was really good. One of the noses came loose twice during the first year and the original installer came out immediately and fixed it. Fast foward almost three years later. That same nose came loose again. So I called Flooring Warehouse. I was told the original work was out of warranty. Given the time that had passed, it was totally understandable. But I asked if there could be any consideration given to fixing the nose since it was the same one that previously came loose. I was told the owner Rick would have to make that decision. Rick called me. I advised him that I was aware the warranty on the work had passed, but asked if any consideration could be given to fixing the nose. He didn't ask any questions and just agreed to come and fix the problem. Rick's decision to fix the nose says a lot about him as a person. With the 'customer experience' not being a focus of many businesses these days, it was nice to see it was a focus for Rick. I highly recommend him and his business for your flooring needs. read more

Beautiful work at an affordable price! PJ's team did an amazing job installing my new wood floor. They had to remove the existing carpet and tile and lay the new floor and they did it all in 2 days with perfect results! I love everything about this company, easy to work with, affordable pricing and beautiful floor! I highly recommend the Flooring Warehouse in Austin! Very satisfied customer! read more

PJ was great and made sure everything went off without a hitch! Showed up when they were supposed to, competitive pricing, and floors look great! Everyone was super helpful! read more

I was shopping for laminate wood floor for our entire home, after visiting 2 other suppliers and learning about products and cost, finally ended up at Flooring Warehouse on Braker Lane and i was greeted by Ms. Ashly and then Mr. PJ. From initial meeting, selection of materiaks, scheduling, installation and final finishing were so well processed and well done! Installation team of young guys were well experienced with quality installation. Thank you!!! read more

Heard great things about the staff and prices. Selected floors, had them out to measure and could not get the lady who helped us to call us back to set an install date. We called twice and emailed but eventually went elsewhere. Strange, we ended up spending over 30k on hardwoods and carpets with another company. Would not recommend. read more

Flooring Warehouse is a full service, high quality resource for flooring. PJ walked me through the selection process, helping me understand my options for the space and budget I had. Scheduling was timely and my calls and emails were returned promptly. I wouldn't consider using any other flooring company, they have all the bases covered. read more

One if not the Worst location get tile from . This place is very disorganized and sloppy . I came to this location on July 27 for a simple pick up . Only to have the Forklift operator demage my truck !!!! I put in a claim with their insurance and now they're giving me the run around. IT'S NOW AUGUST 19 AND I'M STILL DEALING WITH THIS PLACE !!!! read more

I would like to thank PJ and his staff for a job well done. We had luxury vinyl tile installed in our whole house. The crew that installed the tile was excellent. We are more than pleased that we chose Flooring Warehouse read more

I have worked with Ric at flooring warehouse twice now and have zero complaints. They work in a timely manner and do what they say they will do. We had new flooring installed in our church and it looks amazing. Everyone was extremely professional and easy to work with! read more