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    Floor One

    4.3 (9 reviews)
    Open 8:00 am - 6:00 pm

    Services - Floor One

    Carpet installation

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    a white painted wood floor in a room

    We purchased our flooring from Floors & Decor, and at the recommendation of a salesman, contacted Floor One for installation. I should have paid attention to the reviews I read. Very few people have had good experiences with this company. The guy who did the estimate was very nice, but first had to reschedule the appointment, then was late getting to our home. We scheduled the demo on Monday and both my husband and I took off work to be home to move the furniture. They didn't show, and I had to call to ask where they were. They asked to reschedule for Tuesday. I told them I could not take off a second day in a row. My son came over to wait for them. They were scheduled to arrive between 8-10 am. At 11:36 they rang the bell, stayed 10 minutes then left "to get the tools they needed" for the job. I called the office to find out what was going on. Victor said he would deal with it internally and a new team would be at my house in 90 minutes. They arrived around 2:10. Juan and Jesus did a beautiful job on the tile. My issue was not with the workmanship but the absolutely abominable communication. I received daily calls once the job actually began. I'm sure that was due mostly to the fact that it was an $8,000 installation. On the last day, I received a text from Jason telling me they would install my toilet, vanity, and W&D once they finished the baseboards. We thought that was nice considering the job took days longer than we discussed with Cris before scheduling. At 7:30 pm on Monday Victor called to say they would not be installing anything. He said Jason "was not looking at the scope of work when he text." Since my house will be full of people tomorrow for Thanksgiving and they just finished yesterday, Victor isn't very wise to the ways of customer service. He called me for payment while I was driving to Home Depot for the parts needed to install my toilet. Yvonne also called the day before asking for payment before baseboards were installed. I had to remind her that they were not finished with my contract. I am not the first to complain about this. I should have completed more research before agreeing to use Floor One. To put the icing on the cake, they greatly overestimated the amount of tile, mortar, and baseboards by 1/3 each. Now I have to return all of this to the store myself. Very disappointing experience. Juan and Jesus are this company's only saving grace. Those two are the only reason I gave any stars. They deserve 5.

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    Flooring Direct - Bedroom

    Flooring Direct

    (47 reviews)

    Swan Way Park

    I had carpet installed at a cost of $13,500. When my wife returned home, she saw an area of carpet…read morethat was wet and appeared to be stained. The outsourced installers said that it would not leave a mark. And, of course it was stained. How could the installers spill something on the brand new carpet? How did it get there? Nobody but the installers were in the home. And, they admitted to having been who cleaned whatever it was. Flooring Direct sent over a product for cleaning the stain. I asked the owner to replace the section of carpet where the installers spilled something. No, Navid refused. Sleazebag owner operator. Then he sends me the invoice with updated charges with a payment due date which was 5 days in the past making it seem like I am overdue even though the job was not complete yet. This owner/manager will make arrangements for the installation but he will not stand behind the damages that his installers caused. Who wants brand new carpet that have had a soda or dirt spilled on it? I don't go to a clothes store and expect to buy new underwear which comes with a skid mark... Go elsewhere or be the next victim of this shoddy business. Here is how Navid, the Owner, handled the refund due to defective service and faulty materials. No content is anything different than what was actually sent to me or from me. This unhinged communique took 1 week after the Owner, Navid, was to have mailed me a refund for defective merchandise. Me: "No check has been received yet..." Navid: "I waited to see if you would respond. Zelle would have been fast and easy. I mailed it out yesterday. I hope this does not frustrated you." Me: "Yet another passive aggressive attempt to mess things up... Hopefully you can not muster any more incompetence in this matter. It is beyond frustrating." Navid: "I actually helped you more that you can imagine. So shame your anger has caused you to see things clearly I asked a simple question. Why was it so hard to answer? Take a pill. I actually helped you more than you can imagine. It's a shame your anger has kept you from seeing things clearly. I only asked a simple question--why was it so hard to answer? Maybe you need to take a step back and calm down." Me: "Once again, just send me the funds so that I can be done dealing with you. I have more important things to tend to than being dicked around by some lowly shopkeeper." Navid: "Careful little boy. Check was mailed out. I am just getting sick of your nonsense. I am out of town. I make sure I call you personally to deal with your unjust words and personal attack once I get back. I feel so sorry for you. I am sure your childhood must have been a unpleasant one. Take a pill Me: "F**k off kindly." Navid: "Definitely. Must be a childhood issue. How bad was it??" I had to block him as he continued making personal attacks and by name calling. In Closing: Is this a person that you trust to have your email, phone number and address? Is this a business person that you can feel comfortably to provide fair, professional service? I think not! This man is unhinged. Beware.

    We hired Flooring Direct to refloor our approximately 700 sqft living room with tile. The most…read moredifficult part of the job would be the curving steps into this space as you can see in the pictures. Where others said it couldn't be done or offered solutions that were not tile, Flooring Direct said they could do it. I'll admit that it was a challenge to fully conceptualize how to do it but working with Moji and our installer, Jose, I believe the results justify the effort. The old carpet quickly came out and the initial part of the tile that was straight went in in about two days. Jose spent some time cutting and grinding to get the tiles to match the curving steps but was all finished by the following Friday. Jose and his assistant, Gustavo, were both courteous & professional throughout the project as was Moji who came by often to check on the progress and to be sure we were satisfied with how it was coming together. All the steps from tile selection through scheduling, layout, designing transitions, grout selection and final cleanup, were all pleasant. Would not hesitate to use them in the future and highly recommend them for your consideration.

    Scs Tile - Before old laminate topd

    Scs Tile

    (58 reviews)

    Hedrick Acres

    " Try SCS Tile first !" SCS a truly local business run by a…read morefather ,3 sons & daughter ! After running all over Tucson looking for kitchen counters & floor tile a neighbor suggested SCS Tile ! I'm so happy with the customer service & also installation . Saturday I walked the over an acre of counter " slabs with the proud owner and father Khalid . My purchases were made with son Tahir ( catalina foothills hs grad ) since helpful , fair ,& friendly most pleasant experience . After purchasing counters I returned for floor tile . I'm so satisfied with both. Monday the installation team Oscar ,Richy ,& Jesus demo'd my 50 year old counters & installed the new counters & sink . Both appointments were one time and punctual .Great care & professionalism shown with the install team ,thank you ! Words cannot express my satisfaction & relief to find such a local " gem" as SCS Tile . From the initial shopping with Tahir to install with Oscar & Richy I'm so happy & relieved to find the best selection , fair pricing , installation , & total experience , thank you I'm grateful ! I only wishing I tried SCS Tile first ! Located on ft Lowell e of 1st ave N side , before reaching park ave . I told them there advertising logo/saying should be " Try SCS Tile first !"

    SCS was a dream to work with, from choosing the granite to finishing the kitchen. Everyone was…read moreprofessional and they really knew their stuff. The installation was perfect. We will definitely use them again and recommend them highly.

    Floor One - flooring - Updated May 2026

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