Jessica at the Coon Rapids location greeted us as new customers, assisted with our questions in a helpful manner, and went out of her way to provide a variety of samples, including ones to check out and take home. She also kept us informed about our order and installation delivery. Our carpet - for a den converted to a bedroom - looks very nice. We're quite pleased! read more

I will never buy anything ever again from Carpet King our sales person ( jennifer ) had no clue what she was doing, Scheduling was a joke they were to show up on Friday (I took the day off work ) just for this, they did not show up until Sunday morning We started this search for carpet 7 days ago at Carpet King we found a carpet that was in stock so that was not an issue seven days in advance notice and they still could not get it done on time it was one excuse after another read more

I too had a terrible experience with Carpet King and think their customer service manager is more like a customer exploitation manager. I do not recommend them based on my experience and other YELP reviews. But if you are going to buy from them, I encourage customers to do the following: 1. Write on the contract before you sign it - clarification on what you are buying, such as your understanding of all product components and descriptions. Also, write any special concerns or requirements on the contract. Get a photocopy of the contract with your conditions for your files. 2. Get your sales rep's email address and send them a confirmation email on what you are ordering. Get their response back and keep it on file. 3. Note that you may only have a few months to dispute the charge with your credit card company if you have a quality problem that the customer service manager will not correct. ALSO Important: if you purchased from Carpet King and are dissatisfied, file a complaint with the Better Business Bureau at bbb.org. Other consumers will be able to see your experience and make an informed decision about buying from the company. And the BBB told me they will keep records of consumer complaints for 3 years to watch for patterns of business misconduct. Below is my experience with Carpet King, from my BBB complaint: Complaint Details I purchased laminate wood flooring and installation services from Carpet King CK in August, 2018. The flooring was to replace the floor that I purchased from CK approximately 12 years ago. I made it clear to the sales rep that I had a step-down from the kitchen into the main living area, and would be replacing the railing on each side of the step-down. I even showed the rep pictures of the railing, We talked about needing flush-mount step-down trim, which is what Flooring Expo put in 12 years ago and had on file In September, floor was installed. No flush-mount step-down trim installed, and in fact no trim at all for the step-down. It should be noted here that the step-down trim had to come from a specialty co., flooring manufacturer was not able to provide it. Also, that I talked with the SR during this time saying proactively to make sure it was flush mount trim that they got for me. In December, 2018, the trim arrived. When the installer showed the trim to me, I told him that I didn't think it would work with the railing that needed to be replaced on the two sides of the step down, because it was a raised-panel trim, not flush. Showed him where the railing was. He was completely quiet, rather than responding, kept installing the raised-panel trim. In early Jan'19, I complained to CSM and SR. The CSM said that laminate flooring only comes with raised trim. That was news to me. The CSM sent their same installer out who recommended shimmying the bottom of my railing. My railing professional strongly recommends against it. Talked to CSM today and he will not do anything to correct this. I did not get the flooring job expected. It does not work with the pre-existing requirement of replacing the railing back over the step-down. I was expecting flush-mount all along this long process. Desired Outcome/Settlement Desired Settlement: Refund CK to refund flooring costs incurred of $4,743. CK to ensure customer requirements are met at time of ordering. CK to ensure installers have all parts before beginning and that customer agrees that they are correct before installing. Carpet King's response: To: Better Business Bureau Subject: Respond to Complaint This customer ordered overlap stair nose trim, which is the recommended trim for the situation, and we installed it. We were never hired to consult, or to install, a railing in this home. We did suggest to the customer that she gets another railing installation company involved. There is no justification for a full refund from us, since the railing installer cannot handle their project. I am sorry, for any inconvenience. I am rejecting this response because: I did not order overlap stair nose trim. I ordered flush mount trim. The sales rep "ordered me" overlap stair nose trim. I have a voice mail from her in January stating this: "they didn't have flush mount trim so I ordered you overlap trim." Also, more recent development is that the sales rep called me on 2/12/19 to check in with me. I told her about the BBB complaint. She stated that they tried several times to get me stair nose trim. I sent her a copy of the BBB complaint and Carpet King's response, She said that certainly there must be something they can do and she elevated it to the owners. Said I'd have an answer by Friday. On Friday, I called her at 5 pm. She totally turned and said there's nothing they can do. Claims she never discussed flush-mount trim with me which is not true, since she mentions it two times on a voice mail that I have. Plus there was our phone discussion in September when I reminded her to get flush mount. read more

I could no be happier with my recent experience at Carpet King. Jessica was friendly, easy to work with and provided excellent customer service. I purchased Coretec LVT for my kitchen and the price at Carpet King was, by far, the best. The installer was on time, clean and worked quickly and efficiently. He even replaced one plank after noticing a defect (the entire floor was completed when noticed). His workmanship was outstanding. I will definitely be a returning customer. read more