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    Floors Direct

    3.7 (3 reviews)

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    13 years ago

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    10 years ago

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    13 years ago

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    Flooring America

    Flooring America

    (13 reviews)

    Their samples are beautiful and their salesman is very nice. BUT don't trust them to actually do…read morewhat they say. They didn't order enough flooring for the job and the stair nosing were all wrong. The only way for me to get the job finished was to pay them more money to do what should have been done in the first place!! Hard to get any answers from them. I do have to say that despite the problems, the installation was done very professionally and looks great! Just expect delays and additional cost. I was also promised a refund for some material that they didn't order and have never received it!!

    I trusted this company, referred by a close friend, but it became a nightmare. Dustin Chandler gave…read moreme an estimate and said at most five leveling bags might be needed, and that I'd likely get a refund since most people don't need leveling. Once the floor was torn out, they demanded 35 bags, and my cost jumped by over 50%. At that point, I felt like I was being held hostage. They told me if I didn't pay, they would leave me with an unfinished floor. I was completely stuck. Even if they had asked for 10k more, I would have had to pay. The drilling was extreme. Recessed lights came loose and fell out. Some vents fell out, and others were left hanging, turning the first floor into a mess. I had no warning this kind of damage could happen. When I couldn't get help from the staff, I contacted the owner, Celeste Carr, expecting some resolution. The worst part of this entire experience was speaking to the owner, who told me I was being offered only cents on the dollar as a courtesy, which I declined given what I had already paid. Instead of helping, she justified everything and told me I should have read the fine print. I felt betrayed. My advice: read every line carefully. This company leaves you without options once you're in. I fully expect the owner will respond with a fabricated story, but I stand by my experience.

    Rnaldi Flooring - Hardwood removed to alleviate buckling due to incorrect install.

    Rnaldi Flooring

    (4 reviews)

    Update: Unfortunately, RNALDI's claim for insurance coverage was denied by their insurance due to…read more"There is no coverage for property that needs to be repaired or replaced due workmanship; therefore, there is no coverage for your claim and no payments will be made. A denial letter is forthcoming. " - FrankCrum General Agency 07/23/2025. Not because they weren't responsible for the installation, but because they are not insured for negligent workmanship. To directly address their continued claim they were misled and a rogue employee performed the install, we have on camera Ricardo Naldi (the registered owner) coming to my home to bid the job, and then himself and three other employees on the following days coming in RNALDI branded T-shirts and in an RNALDI labeled vehicle to perform the install. No one was misled; RNALDI had every opportunity to inspect the site and perform an assessment of the materials to be installed. They sold us the glue and the vapor barrier as evidence by the checks they endorsed and cashed. The result of the work speaks for itself. We relied on their alleged expertise and professionalism, as well as their assurance that their work was insured. I am not sure why either Ulysses or Ricardo continue to state here misleading information or deny responsibility for the work they themselves performed. We will now pursue other options in order to remedy this situation.

    Went to great lengths to get my job done the way I wanted…read more On Time - On Budget and a perfect finish Thanks

    Floors Direct - carpeting - Updated June 2026

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