Like some others, my overall experience with FTG in Half Moon Bay has been disappointing. Some time ago, had some carpet installed in a small den. It was a good result to this day. About 2 years ago I had them install the same carpet in a different room. Carpet I was led to believe as high quality. It was installed and, for the moment, I was satisfied. I then offered them a big, lucrative floor replacement job. Upstairs and downstairs. They refused to do the job. Said it was beyond their capabilities. I ended up hiring their nearby competitor and he promptly accepted it and installed it. Recently the last carpet job they did for me is starting to look rippley. It's loosening up at a terrible pace. I emailed them 2 weeks ago to help me out. I'd even pay for it. No response. read more

Can't say enough about how efficient and thorough Scott and his crew were installing our new flooring. From the initial meeting with Scott to explore flooring choices, colors, materials etc. he knows his stuff and we never felt sales pressure or uncomfortable at all while deciding. There were a couple of scheduling issues due to power outages in the area but we were flexible and not under any time constraints to complete the job. Scott's crew of Keith, Polo and Andrew were diligent, on time, friendly and thoughtful about keeping things as clean as possible while doing their work. Kudos to a job well done and we highly recommend Floors to Go. We'd choose them again in a heartbeat. Thank you! read more

We had a very negative experience with this company. 1. When we got a quote and looked at it closely we realized that they were double billing us - charging us for the same thing twice, just calling it something different each time. CHECK THEIR QUOTES VERY CAREFULLY TO MAKE SURE YOU AREN'T BEING DOUBLE CHARGED. 2. We negotiated a certain price with them and when the contract arrived for signature there was a different (higher of course) price on the contract than what we had agreed to. They never explained this but it was either sloppy or dishonest. Neither is good. MAKE SURE THEY DON'T TRY TO CHARGE YOU MORE THAN THE AGREED PRICE. 3. They did not complete the work when promised. 4. They were very poor communicators. Calls would not be returned promptly, or they'd say they sent an email but you'd never get it - and when you ask for a copy it was not really sent. All in all we would caution you to be careful with these guys. read more

Scott and his flooring team did an amazing job on my place. Scott is courteous, honest, skilled, and timely in his correspondence -- and more importantly, in completing his projects. His hardwood flooring crew did an excellent job creating a beautiful new hardwood floor for my home. Scott himself did a good job stretching my carpet and putting down new bathroom floors. I have dealt with a great deal of contractors, and Scott repeatedly stood out for his integrity and skill. As an example of the former, I came in to his showroom and started looking at carpet. It would have been a large project -- probably at least $10,000 to put in decent carpet. Scott patiently showed me a number of samples and explained what might work best at my price point. He later came to the house I had just purchased, knelt down, examined the floor, and declared that I currently had a very high quality piece of carpet in the house, and that it wouldn't make much sense to replace it. In short, he walked away from a $10,000 project simply because it was the right thing to do. Instead of replacing the carpet, Scott strategically moved less worn carpet to high traffic areas to really improve the look of the place. All this at a tiny fraction of the cost of new carpet. I could go and on about how Scott consistently kept to the schedule we discussed, and he altered his own plans on occasion to work around other contractors in the house, but I'll just make it easy: You won't find a better source for flooring than Floors to Go. Fair prices, hard work, timeliness, honesty.... it simply doesn't get better. read more

Scott and his crew worked seamlessly alongside the staff from Premiere Termite during our renovation of our 2nd bathroom.When additional dry rot was discovered,requiring additional flooring to be installed on short notice, Scott was able to provide and install more material and keep the job running with no delays. Maurie B read more

We had this company do our cork floors and quartz counters in the kitchen. Scott was nice but the owner Kevin was another story. He was very arrogant, and chose to blame my husband for his inadequacies and not delivering the supplies and finishing the job when he should have. He was rude and quite bold when talking to both of us. He also used some lame excuse to overcharge us on our quartz counters. This is the only flooring store in Half Moon Bay, so when you sign the contract with them, he then acts as though he has you and there is nothing you can do about it. WE wish we would have gone with another flooring store, and would not recommend them ever to anyone. read more

***** ONE STAR ONLY BECAUSE YOU HAVE TO AT LEAST CLICK ONE FOR THE REVIEW TO GO THROUGH. ***** I am absolutely shocked at how poorly organized and unprofessional this store is. Here's what happened: A carpet for our basement was purchased from Floors To Go in Half Moon Bay, but we were not able to come and pick up for a couple weeks because we had to have a truck for it to fit in. We went to pick it up 2 weeks after purchasing. When we went in to pick up, no one had any idea where the carpet was. After a few phone calls were made, a lady finally told us, "Oh, that carpet is outside." "Outside???" The lady responded, "Yes, outside, and it's been out there since it was purchased." We were certainly taken aback by this- why in the world would it be OUTSIDE and for TWO weeks at that???? When an employee took us to it, it was SOAKING wet, bugs crawling on it, (who knows if there is mold growing or not, as we will not be able to unroll it until this evening when we get back home. This is absolutely UNACCEPTABLE. No manager's are working this weekend so we have to wait until Monday to discuss this with management. When asked WHY IN THE WORLD WOULD IT BE LEFT OUTSIDE, the best answer we received was, "Well, you need to be more specific about what you want." We were VERY specific and they knew it would not be picked up right away and we were told we could come at our convenience. It is extremely upsetting that a business would put it outside in the rain first of all, and then not even notice that it's out there for TWO FULL WEEKS. Worst business I've ever dealt with. read more

I had Kevin Palmer and his assistant Scott install a floor for us. In the past they did excellent work, but today I wouldn't recommend him to anyone not even my worst enemy for that matter. After the job was completed I noticed that one of the appliance's was damaged later it was determined that it was kicked probably by one of Kevin Palmer's workers, of course they said they didn't do it, isn't that just the case not taking responsibility and owning up to it to begin with, but how do you explain the fact it was perfectly fine before they started the work? I even noticed how they did the floor in the way it was unevenly cut near the baseboard. The job was so amateurish for what we paid it made me very upset. But my associate said maybe we should have paid more. I told my associate that never give into someone all because they didn't bid the job correctly to begin with, stand up to incompetence. So, since the Internet is such a great tool, I want the world to know just how bad he did on the job. The appliance hasn't been repaired, because it will cost $400 to fix the damage. This is my way of getting revenge for failure. If you're planning to have Floors To Go in Half Moon Bay do the work in your home, think again? The estimate they gave was reasonable but in the middle of the job while things were all torn up, they wanted to up the price holding the job hostage you might say for two to three week not finishing up when the job was to be completed in a weeks time. Course, Wo Fat doesn't take kindly to incompetence. As I say when someone fails a job for me, "Most Unfortunate". Call around to other places first, Floors To Go is most incompetent business I have ever seen, and believe me I deal with a lot of businesses. They are outrageously expensive, their work ethic has something to be desired and they damage property in the house. DO NOT USE THIS COMPANY!!!! YOU WILL REGRET IT!!! As I always say, when someone upsets me and doesn't take responsibility for their actions "Most Unfortunate". Wo Fat read more

Bubbly secretary was friendly, but the "showroom" was rather disorganized and messy. Was told Scott would call us later that day, but he did not. Repeated attempts to reach him failed; this place obviously did not care about my business, so I will do business with someone else. read more

I am fortunate to have chosen Floors to Go to put in my kitchen floor (marmoleum). Previously, I had similar work done by another local flooring company, and a second estimate by yet another HMB flooring installer. Hands down, my experience with Floors to Go was the best of the three. They were professional and kind, on time, under budget and very competent in their work. They will be for sure my "go to" for all my flooring needs from here on out. read more

I didn't have time before moving into my new home to order the hardwood floor I originally wanted. Scott guided me to a pre-engineered hardwood that he was able to order and install before the move. He and his crew did a great job. I recommend Floors to Go to anyone looking great flooring and customer service. read more

Thank you Floors To Go for working with our tight timeline and for getting our floors done in time for the holidays! Your team was professional and your prices were right in line with our budget. Shout out to Thomas who spent an entire Sunday working! Thanks, Scott! read more

My wife and I had Scott @ Floors to Go install new tile flooring in the kitchen and Laundry room and carpet through out the rest of the house and as usual an outstanding job. We have always used Scott and Floors to Go for our flooring needs, and recommend them to our clients and never have had a single complaint. Very professional and competitive in their prices. Thanks again Scott! Tom Salet Half Moon Bay Ca read more

I worked with floors to go a number of years ago, about 10, so to be fair, the situation could have changed. Kevin sent an installer into my home in half moon bay to install lino in my kitchen in the house that I was selling. The Installer spent a week coming back and forth to "finish" the job. I was at work so He was on his own. What he was doing was stealing- a little each day so I didn't notice. On the last day of the job, the day he was supposed to move the frig back in, I found my stereo system gone. The police were called. I talked to Kevin. He defended his installer, said I couldn't prove anything and was very uncooperative. Found out a month later the same Installer robbed five other homes in the HMB area. The guy was a " recovering drug addict" living in a half way house. I eventually received a note from Kevin apologizing (months later), but the danger he put my children in by bringing this felon into my home will never leave me. Be sure that whoever comes into your home is bonded. The work quality was poor(the guy was a thief) Kevin reacted as poorly as possible and if not for insurance, I would have been out thousands of dollars. There are other places to go and not risk the safety of your family due to this mans poor judgement. read more

Scott's guys did a terrific job for us -- a whole-house carpet replacement and a lovely refinish of the wood floor in the kitchen, all in a week while we were out of town. Superb work quality and a beautiful result, at a cost about 15% lower than a local competitor's bid. Carpet selection was limited, but we were able to find what we wanted and negotiate a fair price. And whatever details needed attention afterwards (an overlooked closet and a dinged baseboard) were handled promptly and courteously. Highest recommendation. read more

We are happy with the carpet quality and carpet installation, but their customer service is lacking. They worked to meet our timeline, but not without hangups. And in the end when we questioned the final pricing, I wished I had been a more careful customer when signing the initial contract--it didn't list a yardage breakdown. In fact, there was no breakdown, just a total price for carpet, pad and installation. So they pushed back and asked for their payment in full, which I understand. Big learning experience! read more

We needed flooring installed in a hurry for a gallery in our downtown San Mateo store. We received three bids and initially went with Floors to Go because of the pricing and because of their reputation. I am so glad we worked with them as they provided great pricing and excellent service. We will definitely use them again when we need new flooring. read more

This is a 2 years later review of the flooring for the HMBYC multipurpose room. A single beach front 1600 sq ft room that would be exposed to sand, water, tables, chairs, dancing, youth sailing classes, and 100 for sit down dinners. We asked all of the local flooring businesses to make a recommendation for our site. Kevin's flooring recommendation has been fully validated. The flooring has held up with a minimum of maintenance and still looks great. Visitors still comment of how nice the wood looks. Its not wood but a commercial grade vinyl laminate flooring. Thanks for great job Kevin. I will add he was the low bid too. read more

Scott and his team recently installed a beautiful hardwood floor -- the work was completed within the projected timeframe and a last minute addition was handled graciously. Scott was patient about the selection process and working installation around my schedule. We had a couple of minor communication glitches so it's important to confirm logistics but the quality of the work is good and Scott is easy to work with. read more

Scott and his team are professional, reasonably priced, and stick to the timeline discussed. We had all of the flooring replaced in our new home & the task for us was a bit overwhelming at first. Scott's professionalism and calm demeanor made this home improvement project doable & as stress-free as possible. Scott was extremely flexible about completing an estimate & bringing over flooring samples. His initial estimate did not change nor did his proposed timeline. Thomas did an amazing job with our home and we are beyond happy with the results of our flooring. So happy that we called them back over to finish up another project. Highly recommend to anyone! read more

After recently purchasing a home in HMB, my husband and I decided to cover the horrible red laminate flooring with a less heinous vinyl planking to tide us over until we could afford to put down hardwood floors. Upon lifting the existing flooring, we were surprised to find hardwood flooring. Not sure if it could be salvaged, I immediately grabbed the phone and called the first local business I could find. Scott with Floors To Go answered and offered to swing by and check them out. Within 15 minutes he was quoting us a price that blew our minds. We expected it to be 2-3 times as much. It turned out that refinishing these 60 year old floors was going to cost just a bit more than floating a cheap laminate on top. He asked what our time-frame was, and I joked "between now and 6pm tonight". He said "we can start in the am". And they did. Mauricio and his 2 guys worked for 3 quick days and bam, we had the floors we dreamed of. We didn't want brand new looking, perfect looking floors. We wanted rustic, loved, and usable flooring. Mauricio came with his stains and spent a good hour staining samples throughout the room, so I could see what they would look like on the newer vs older woods. The result was better than we could have hoped. I have already recommended this company to my family and wouldn't think twice to recommend them again! read more