Josh is the store manager at this location, and I've seen this store go through three different managers over the years. Since Josh and his morning team have been here, I've noticed a real improvement in the flow of the store, the customer service, and the overall atmosphere. It genuinely brings me joy and comfort to see my favorite neighborhood dispensary thriving again. This is the only dispensary near my home that's open at 6:00 a.m., and I love that it's conveniently located in a shopping center. Having reliable early morning access for my medicinal needs has been such a blessing. A heartfelt thank you to Josh for your leadership and all the hard work you've put into the store. I also want to give a special shout-out to CeCe, Teresa, Ricardo, Brian, BJ, and the entire morning crew. You always greet customers with kindness, professionalism, and positive energy, and it truly makes a difference. And Josh--thank you for adding some pizzazz to the store with the decorations! It makes the space feel welcoming and cared for. Thank you all for your service to this Bay Area CannaMama! WOOWOOT! read more

It never fails coming here they are understaffed. Every time I come in here there are customers waiting around to be helped (8 today), then after you wait to oder (10 minute wait or more just to order) you wait another 10-15 minutes for them to get your order ready...This place is a chore at any time of day. It's cash only now, they are out of many things and they only have 4 options for liquid drinks. I'm honestly not sure how they are still in business. They are bi e, but need more employees and to better manage time/customer service. This is the third time I've stopped by because I was shopping in the area and had to leave because there were so many waiting to place orders or waiting for their orders. I never have this issue with Cookies in hayward and going back to Cookies as it's a waste of time and Money here at Flor. This has been an issue with Flor since they opened so today is my last time giving them a chance. read more

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Ive been a loyal customer since you've opened. Every time i come here every one is so nice. The part that hits home- it's hard living out here in the bay area and when you have physical pain and need some pain relieving medicine, it gets expensive and Flor always has deals every time I go there they have different deals and I love it. They're always accommodating. Thank you Flor team! read more

FLOR - My purchase - Cannabis Dispensaries Near Me - Union City, California

Staff is dope and really nice except for Mrs Trunchbull she is not nice and very rude. Always looks really mad and doesn't like her job or customer service. And also very unprofessional for her to put a note next to my name saying my dog pooped in the store. I stopped taking my dog for months because of that. The other staff is so nice and has re-assured me that it's ok for my dog to come in and that mistakes happen. Thank you to all the other staff at Flor read more

Couldn't even walk in ,they card at door, cmon I've been smoking since the 80s(,I'm in my50s) any other store just walk in buy whatever they dont look at id till you actually buy product. This place is a joke, weeds legal these guys acting like they sell plutonium-239. read more

This store sucks, customer service is horrible...especially the black guy...he harasses me every time I see him in the store when I am making a purchase. Also, the tall light-skin male....he jumped out at me and screamed out loud towards me, just because he was having a bad da at work.....all while I was shopping,..... The 1/8's be short sometmes and I believe the weed has been swapped out before....After spending over 3K there...I should be a valued customer. read more

This place has the absolute WORST customer service. You go grab your weed cool no problem but the second they F up or you don't triple check your order then they act like hooligans. They gave me someone else's order today because she was too busy talking about the candy in my car. I notice it's like six times the amount I order walk in there understandably unhappy and this ratchet guy starts bawling at me I should have paid attention. Disgusting! No apology no refund just a screw you attitude I don't need to put up with. It's not the 1990's weed is everywhere & the staff here all have a stank ass attitude. Even the manager is low class. When they mess up (because they will) you'll remember this review. You guys lost a good customer because of your unprofessional staff read more

Best customer service and the line wait isn't long at all and the area is so nice and calm

I have been a loyal customer to FLOR since they opened their doors. Today I went in and had a question about the % stickers they put on all their products. The server and manager both gave me (2) different explanations. I told them both, that what they were telling was not adding up. So I dropped it. So now I'm checking out and the gal behind the counter, who I have met many times, and she asked what's good, I mentioned I was alittle frustrated with the answers I was given about the products. Next thing I now, she pulls in the bald goatee guy behind the counter into the conversation. He says YEAH I HEARD SOMEONE WAS COMPLAINING. AND GAVE ME A DIRTY LOOK. I said questions are complaints???, he proceeded to tell me: All you need to know is what we told you so stop acting like a child! At this point I got pissed and told him get fucked. Now some other customer on the floor starts telling me I needed to relax, I told him to mind his own business that I just had questions, then bald guy behind the counter encouraged this guy to the point that when I went out to my car the guy was hassling me in the parking lot, and even took it so far as to pull up next to me (2) blocks away and give me a big stare down. I've hit you guys up every week for years and this is how I get treated? FYI-Some people still use marijuana for medical purposes. It sucks to be treated this way when I'm just trying to buy some weed because I'm having a bad medical day. Well, as the bald midget tough guy behind the counter told me, "Cookies is down the street don't come back".......I won't. 2.5 stars makes sense. Take care Ric. read more

I've been coming here for over a year now and I've never had a bad experience. The customer service is excellent and all employees are helpful and knowledgeable about their product! I've never had to wait more than a few minutes for assistance no matter how busy they are and they do get busy! They have all price points and an exceptional amount of product. When it comes to weed I want quality and a bargain and they always have both! read more

I drove from SJ to try out this dispensary. I was excited. Completed the check in process and went to the floor area. I looked around and waited to be helped while waiting I asked the Bald guy with beard how this worked. Like (do they help you based on the order you come in. Do customers have to flag a worker down) I was genuinely confused. He was irritable rude and disrespectful with a big attitude. He was off to the side looking at computer. As I asked questions and he snapped at me and told me he was refusing service bc I WAS RUDE. I explained it was my first time here and I just wanted to know how the process worked. His demeanor changed and he decided to get the products for me but it left me with a bad taste and I won't be coming back. read more

La Flor is my happy place--great weed, great people, and always some kind of deal going on. Issac's like a weed wizard and has shown me strains that changed my whole mood. The manager (I forgot her name but she drives a cool car, so that counts) runs the place like a pro--line moves fast even when it's packed. Security's chill, vibes are good, and I'm in and out quick enough to still hit In-N-Out after. 9/10 would toke and repeat. read more

Bud-tender TJ gave me amazing information on my purchase. Legit 10/10 on customer service to not just me but my family as well.

I've been a daily, tipping customer at Flor for years, and until today, I never had a bad experience there. That's why this was so disappointing. The worst part is that I had already gone in earlier that same morning wearing a hoodie, and nobody said a word. Then I came back later in the day and was suddenly stopped at the door because of it. The staff told me I could "just pull it down for ten minutes," but that completely misses the point. The issue is not the hoodie. The issue is the random enforcement, the lack of consistency, and the fact that a regular who has supported this place for years was suddenly treated like a problem. I've seen plenty of customers come in wearing hoodies. I've even seen large dogs in wagons brought onto the sales floor. So being turned away over a standard piece of clothing after years of daily business feels ridiculous. The staff was polite, but polite doesn't fix poor judgment. It doesn't make inconsistent rules feel respectful. And it definitely doesn't make a loyal customer feel valued. After that, I walked over to Lemonnade to see if this was some industry-wide requirement or just a Flor problem. I was welcomed without issue, and the service was excellent. The walk is a little longer, but the difference was obvious. Flor is a utility. Lemonnade is a destination. I supported Flor for years because it was convenient. After today, I'll be taking my daily business and my tips somewhere that actually feels worth the trip. read more

Came in a few minutes close to closing & the staff helped with without hesitation! Store extremely clean & amazing managers! read more

Love Love Love Flor! Always great deals and a super friendly staff Ray always shows me the new deals and fun pre rolls! "Highly" recommend (pun intended)! Love the promotions and daily deals!!! read more

FLOR - Preroll all on 30% off! - Cannabis Dispensaries Near Me - Union City, California

The store is clean and neat and the people are friendly and polite and helpful, but they have a real issue with inventory. You never know what they'll have on hand and they can't ever tell you when stuff might be back in stock. It's really hit or miss. read more

Nice welcoming dispensary. Prices are nice. It's always good to know what you price (including taxes) before hand. Please have preroll Presidential Moonrock Blunts. It's also comes in 3 packs. Great flavors too. It's the best preroll blunt out there! Hope you guys do it. It's great zaza Stay Blessed read more

Eva the cashier was amazing and absolutely the sweetest! Girl with the black short hair walking around with the iPad around 6:30pm was absolutely the rudest most unhelpful person I've ever had the displeasure of encountering. Extremely unhelpful, rude & had a condescending attitude after asking what she could help with. First time stopping by and will most definitely be the last. Such a shame such kind staff has to deal with someone like that on a daily basis. read more

Decent spot in a convenient location. Came here a couple of times to pick up some things. The budtenders that have helped me have all been really nice and knowledgeable. Even if they didn't have exactly what I was looking for, they provided good alternatives and options that were in the same price range. I really appreciated that thought. The place is always kept really clean and they have a good selection and stock. Prices are what you would expect in the area. read more

Selection has always been the greatest. I love the new products thank you for the employees who help me today and always have the best promotions. read more

Fukkin great 4/20 experience... this event really needs to get bigger. And btw... props to the taco truck, I'm baked after some Blue Dream and enjoying the best burrito I've had in years . Keep up the good work... and please consider live music read more

terrible experience at this store, customer service was terrible, the manager was in the phone the whole time and was very annoying. I went in to buy a few items but decided against it when i saw the prices!! They should be ashamed of their prices and employees SAVE YOUR TIME AND MONEY!! DO NOT SHOP HERE!! read more

I love coming here for the prerolls! They have great selection and sometimes after 30% off on an already low price! Great value for a quick grab and smoke! read more

I recently had the pleasure of visiting a local cannabis shop that offers curbside pickup, and I must say, the customer service provided by Raquel was exceptional. Raquel greeted me with a warm smile as she approached my car, immediately putting me at ease. She was knowledgeable about the products and took the time to ensure that I had everything She double-checked my order to ensure everything was correct, and even offered tips on how to best enjoy the products.Overall, the combination of a user-friendly ordering system and Raquel's outstanding customer service made my experience at the flor truly enjoyable. I left feeling satisfied and eager to return. If you're considering a curbside pickup, I highly recommend this shop and be sure to look for Raquel--she's a rockstar in customer service! read more

We come here quite often, Courtney was our budtender today and she was super sweet. We love the concept and ambiance here. It's super clean and there's always everything we need in stock. I definitely recommend my friends to come here. Unfortunately, they removed the atm discount. I wish they still had that, but it's all good. Overall, it's a great spot and music is good too! read more

FLOR - Flower samples - Cannabis Dispensaries Near Me - Union City, California

Place used to be good, but came in today felt depressing and the lady calling out names for people's order today was rude. No interaction and when asking to buy a wrap she didn't respond and just called the next person? read more

Easily the worst dispensary in the BAY AREA , having the same products in stock for 1yr+ , smoking old cannabis isn't healthy

The service was excellent. I would like if they took Apple Pay but that is not deal breaker.

First of all the way they have everything set up is really complicated. I walked in wasn't greeted and nobody asked me if I needed help. Basically you have to wait for somebody with an iPad who's open to help you. I waited and went up to a couple people to ask questions and after my question was answered, they walked away. The vibe is just off and there is hardly any customer service. They need to find a better system on buying products and checking out that makes sense. If you don't like people and you have social anxiety avoid this place. read more

11/20 9:49pm. Flor dispensary is a disappointment today. I arrived 11 minutes prior to closing when they claimed they would not help me anymore due to being understaffed. Quite frankly I have worked for numerous businesses and if you are understaffed, management should pay extra for employees to stay 15 minutes longer. Anyone who made it prior to the 10pm cutoff time should be allowed in. It's not my problem the business is understaffed. The staff that is present should be given additional incentive by carrying the weight of employees who call out. I would say management is very poor at Flor and feels unrefined in terms of customer service. Very disappointed for a customer who exclusively goes to this dispensary although now I will no longer be exclusively going to this dispensary. Staff did nothing wrong but follow orders, whoever was leading/managing the day failed to handle that properly. Please consider a fail safe plan next time to avoid any issues which are not fair to clients. I drove from Santa Clara, just to be rejected at normal operating hours. Looking forward to trying you guys again soon without any issues. read more

SCREW this place!!!! I've been going here for years!!!!! Yall wanna stay in business? Stop treating your customers like CRAP!!! Look at your last WEEK OF REVIEWS FOOLS. I'm spreading the word. Cool security guards, everyone else sucks - THEY STAY in a bad mood and rude, they don't give a shit about you = bad management. DO NOT GO HERE!!!!!!! read more

Today was bad, Dutchie pay doesn't work in the building, no reception, and no good choice. Plus they raised the prices

Staff was not very friendly. No 510 thread carts in stock, apparently they didn't have any??? Cash only also. Waited for 30 minutes to be helped only to find out it's cash only?? This dispensary is definitely not it. Go to Lemonade down the street, you'll be happier read more

I've been to Flor in Union City twice, and both times the front desk staff I dealt with were pretty rude, which was disappointing considering they're just checking people in. Every other employee inside was chill and helpful though. Pricing is very inconsistent Sluggers pre rolls at $70 is just straight overpriced. Some of the carts are fairly priced, but the overall selection is mid, and there's no rosin cart option at all. Not the worst dispensary, but definitely not great either. Wouldn't recommend. read more

this dispensary is awful. they have multiple staff who look like they they hate their job and are miserable working here. this dispensary does not support the deaf or hearing impaired or disabled individuals. They made me walk in a fully deaf individual who cannot communicate with the workers and only orders curbside pick up. they keep telling me the order is under the incorrect name, but it's not. I showed them proof of my license and proof of my order under my name and they stated they will fix it. I've been in five times and they have yet to fix my order, they have yet to fix the curbside pick up and this is not acceptable . read more

this place will take advantage off your kindness to say not say you refuse or return your wrong order so that they can upsell you unpopular items. been having more of the same issue with them also selling half grams when i ask specifically for full grams. every time i arrive they seem to change items on my order. thc pods suddenly become all-in-one orders or full grams become half grams. watch your order here. read more

There has been no Raw Garden all-in-one's in almost 2-3 months or any Raw Garden products in general. Just terrible because all the other cartridges have that nasty sweet taste and doesn't even taste like cannabis at all. read more

Good price open late till 10.00 pm. Good selection of all strains Price are very reasonable read more

FLOR - Outer space feeling - Cannabis Dispensaries Near Me - Union City, California

Greet you at the door and were very pleasant. Asked what we were looking for and helped us with it right away. I don't know that much about this new stuff I'm old fashioned. Alcapocol gold, Columbian red good old days. But they ask my wife if she wanted sleep or happy she wanted the sleep but she would have never known if they didn't explain like they did. Great place! By read more