If I could give Mikes Bong shop #2 zero stars I absolutely would. Today I spent $45 on a torch that litteraly was broken out of the box. When Inshowed up 5 minutes later to return it? They rurudely declined and told me the employee I bought it off went home for the day and I needed to speak with him. Fast Forward tonight, The Big Arab guy who works in the middle of the night not only doesnt offer me any solution but embarrassingly calls me a liar saying the item wasnt broken. I spend THOUSANDS of dollars at this smoke shop and this place will not see 1 PENNY of business from myself or family ever again. That guy doesnt belong in a customer service position. Ive managed multi million dollar retail venues and that guy wouldnt be caught dead working for me. Do yourself a favor, Mike, you change your image anand rise above the other grimy smoke shops in Oakland and make real money? It starts within. You need all new staff, with a cohesive level of customer service accross the board. Any repretable manager would of gladly exchanged that torch out for one of equal or lesser value, sent the broken one back to the manufacturer and get it sorted out through them. Instead youve lost my business and Im taking how your employee treated me tonight personally by making sure I tell ass many people possible that Mikes Bong shop employess are better extortionists then any sort of professional organization. read more

They do require a face mask and are asking the customers to enter the store one at a time. They have been putting a table in front of register so that 6ft is maintained most of the time. They wipe the countertops tables refrigerator and lottery table down throughout the day and have hand sanitizer for the customers to use. read more

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I went to Mike's today because I was charged twice last week according to the message I got from Bank of America. Mike was so rude and disrespectful in front of another customer and said to call my bank. He went on and on about and threw receipts at me and said check them!! I left there in tears and a few hours later, got a call from an employee of the store who he treats like a piece of trash telling me that she was calling to apologize for Mike's behavior! My response was " Mike should grow a pair" instead of having his employees do his dirty work!!! read more

I understand this is a smoke shop and most people come here for that reason but not me, I come strictly for the scratchers lol. They have scratchers that have been discontinued or are hard to find so I enjoy coming here. The owner is extremely nice, always very talkative and polite unlike others places where they want you to hurry up get your stuff and leave. He actually knows what scratchers I like and how much I'm going to spend. Love this place! read more

Bamboozled! Buyer beware!!! I went in a couple of days ago to look at vape pens and an older gentleman (I'm assuming the owner) was helping me. He kept removing the plastic from different pens to show them to me, which maybe should have been a red flag (he obviously has the means to reseal them) but he seemed nice and I wanted to trust him so I allowed him to upsell me on one much fancier than I needed. When I got it home i was delighted to find that it still had some battery life and it worked great. Fast forward one and a half days and the battery was finally in need of a charge so I plugged it into the accompanying usb cable and the red light comes on then stops after 10 seconds. I try all night but can't get it to charge. "No worries," I think, "I'm sure that nice man will set things straight" BOY WAS I WRONG. I went today, mind you it's only been like 2 days since I purchased it. The same gentleman was there and I attempted to greet him, making sure he remembered me. He claimed to remember me but his expression was void of a greeting. Likely because he could see that I had the product with me. I explained to him about the battery problem and he immediately shrugged me off claiming that the battery must have been it's last leg. What?? How? I just bought it brand new from you 2 days ago? He agreed but told me sometimes they just die and takes zero responsibility for electronic items. The nice man who I had met days earlier was gone and what remained was a hollow, dishonest, dollar worshipping, pathetic excuse for a man. It's one thing to not take financial responsibility for a defective item, but it's entirely different message when you give zero shits about selling trash. So - fair warning to anyone going in there. Hollow Mike couldn't care less about what he's selling you, as long he's getting paid. So if he accidentally sells you a Lincoln log instead of a lighter or some cyanide instead of cbd oil, don't expect a refund or an apology or even just a little sympathy. He don't owe you shit. I considered ending this with some examples of what he could've done differently to keep me as a customer without spending a penny. But why? It's not like I want to help a business that I will never again patronize. So instead I just hope this post makes you think twice about giving this man your money. Or, if you're a shoplifter with a guilty conscious - I hope this somehow absolves it. read more

Good place to buy cigarettes. i got a bong here this afternoon, it was great for the price i paid. I also got a titanium male/female nail. Great part about it was i got $10 off a 3 chamber grinder and 2 raw hemp wicks for free! Coming back for sure! read more

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I'm new to the area and this smoke shop was perfect for me. Great customer service very friendly staff and excellent prices. This will be my new place to purchase my smoking items. The lady working today was very helpful l loved her energy and positive attitude. Thank you read more

Great place for wide selection of scratchers and tobacco products (carry many brand including Juul kits). Owners are very friendly and knowledgeable about products. read more

Taxing heavy. 9.81 out the door for a sourin drop cartridge? Nah brah this ain't it. You can drop $3 each online or 5-8 FLAT out the door anywhere else I've seen in the bay. Store looks cool but I can't fuck with anyplace, even a mom and pops establishment taxing that heavy. Easy pass. read more

They recently raised their prices and now aren't a better deal than anywhere else.

Cigarettes they got you. anything else save your money it's junk I got 3 lighters from then and they where all broken I took then back n they were all back out for resale the next day. I did get my money back but still a lame n bad experience read more

Good place to buy cigarettes. Mike is so friendly and polite!!!