Everyone working there cares about your pet. They're knowledgeable, capable, and if someone else…read morecan provide more specialized or intensive care they'll refer you to them. Dr. Sansoucy and her staff have consistently provided support for my elderly cats' myriad and emergent health issues. I can't say enough about their personal level of care and how they remember and love my cats (yup, I heard you talking in the back room!). They'll walk you through every procedure as well as the benefits, risks, and costs. Hampshire Veterinary Hospital has repeatedly proven themselves to have my pets' best interests at heart. They're my first stop for all my current animals and they'll continue to be so in the future. Thanks for all you do and for the card.. you know enough about me to know which pets I mean and which card I mean just by my first name. That's a ringing endorsement, by the way. I'm not special, they just treat my cats like I am.

Always super kind and empathetic. Prices are super reasonable because they actually care about…read moreproviding care and not just filling their pockets. Other vets, take notes!

Disappointed with my experience. It felt like they cared more about the money than the well-being…read moreof my pet. My dog was unable to make her appointment, which I communicated to them ahead of time due to transportation issues. They received the down payment, but after that, I felt completely dismissed, even though my dog is suffering from entropion. I requested to reschedule or speak with someone, but nobody has contacted me back. It's disappointing when a pet's care feels less important than keeping payment for a missed appointment. Touché.

Dr. Jurk and her staff are absolutely the best. We are so fortunate to have such a talented…read morespecialist locally. I have seen her personally go above and beyond what most veterinary professionals would do. She is renowned and known for her work. People travel very far distances for her talent and care. They have been treating my dogs bilateral eye scarring for years and are always professional and up front. Love this place. Thank you!

East Springfield veterinary Hospital is top notch. They are the best! Our dog lights up whenever…read moreshe sees the staff at this establishment. Her little tail is going so fast that it looks like she's a little helicopter about ready to takeoff. I've never felt more comfortable, leaving my dog in a doctor's care than I do with this amazing group of people. They clearly know how to treat people and their pets. They clearly love what they do and it shows! All of my experiences have been wonderful. I feel their pricing is very affordable. If there was an urgent issue I know that the staff would get me in as soon as possible and they have. I would definitely recommend this establishment to anyone with a pet. My dog Jackie is treated like a princess when she was there. We want our pets to be treated like royalty because they are members of our family.

My cat recently passed away and I cannot thank the staff enough. Everyone there was so…read morecompassionate and understanding. They even sent me a condolence card and was very personalized. That meant so much to me. It just shows how much they care about their clientele.

I have been going here with my cat for probably 15+ years. The doctors and staff are compassionate…read moreand professional. Today I brought my 18.5 year old cat in for emergency grooming to remove mats. The entire staff was very empathetic, and Dr. Otterson did an amazing job removing the mats, safely and efficiently. The price was very reasonable and my cat is so much happier. Thank you.

This is a review specifically for Dr. Helen Spiegel Lee. Last year I brought my cat in for a…read morewellness exam after a couple years of not being able to afford vet care and moving around quite a bit. Dr. Spiegel was extremely short with my partner and I. She was curt, cold and we left the appointment feeling very judged and a bit admonished for reasons we couldn't quite place. I thought maybe it was because I'd not been able to afford bringing my cat in as regularly as they recommended, so I was seen as neglectful. It was very uncomfortable and left me feeling hesitant to return. Well, here I am again researching clinics and vets to take my beloved gal in for another routine exam and I've not only found that Valley Vet is owned by private equity, but Dr. Spiegel is a vocal anti-trans activist! Now I know what her cold, judgmental demeanor was about. Shameful to employ such an intolerant, hateful person ESPECIALLY in our beautiful, accepting community of Western Mass. I will never, ever go back to Valley Vet and will encourage all my pet owning friends to stay clear! Word travels fast in the queer community (;

We had to bring our soon to be one year old cat here last night due to him deciding to eat a Q-Tip…read more The veterinarian receptionist on the phone was very kind and patient while taking my/our information prior to our arrival. Upon check-in, they were able to see Artichoke within two minutes of us getting there. They did his vitals in back and then moved my boyfriend and I from the waiting area/lobby to a separate room where the vet could speak with us. The vet was kind when speaking with us, and even when discussing the potential worst outcomes of what needed to happen, she spoke calmly which definitely helped us both with our nerves. The clinic offered a few different options of how they could remove the item and what payments would look like. They also offer payment plans for those who may need one. In total, we arrived around 10:40P and were out by midnight. Pretty quick turn around and honestly, the price wasn't that bad either. Our cat was a little stubborn so they had to double dose him with the steroid to induce his vomiting, but even with that and the walk-in emergency vet fee, it was all under $300. While I hope that we will never need to come back here, they will always be my first call should we need it!

Excellent care! The staff is kind, very patient with people and pets- very compassionate and…read moreempathetic. Answered all questions thoroughly and helpful with financial resource info. They have NOMV posted which helps customers stay kind to each other and towards staff during my visits.

Do not see Dr. Henderson if you care about your pet…read more Our cat Milo was having seizures suddenly over the last 12 hours so we decided to take him to the vet. He was an overweight cat and the cause of the seizures was not diagnosed. After simply taking blood work and giving less than 20 min of an IV fluid, they stuffed him back in the cage and sent us on our way with a prescription for phenobarbital. No instructions other than how to give the cat the medicine, no goodbye, no thank you, and no advice on what to do if the seizures persisted. We administered the half a pill like we were told to do and he had another seizure 10 minutes later. We called the office to get advice and they basically said nothing. We left Milo to go get some yogurt to help him with his dosages for about 3 hours and when we got back he was dead on the floor under the bed. When we called back and told them our cat died they were completely unsympathetic, indifferent, and when Dr. H finally called back, said she "had never seen anything like this in 40 years. Why didn't they keep him until the blood work was complete, or load him with a higher dosage of the medication because he was a larger cat to prevent the seizures before they became fatal?! He was only 2 years old and if they were more specific about how much of a dosage we should have given him initially to get his treatment under way, or if they had given him some medication and enough of it to match his weight before we left the clinic, milo would still be with us today... TLDR: Dr Henderson doesn't care about your animals and if they die, Too bad, she doesn't know why and didn't care anyway. 40 years of veterinary practice for nothing!

My family has been with the practice for more than 30 year's. We have always received top quality…read morecare and compassion.

I've been bringing my pets here for years. The staff is amazing. Never had a problem. My pets…read moreeven like everyone!

A routine procedure unexpectedly added to by unnecessary procedure & an unwanted vax, all done…read morewithout my consent or prior approval or knowledge. When calling it out when presented with the hiked bill, to their credit they removed the addl charges, but not without 1st subjecting me to gaslighting & insult. This place is so unprofessional & really could do with a management overhaul, they were completely out of line & unapologetic. I wonder how many simply paid & accepted this behavior. Run.

The excellent staff here took wonderful care of my brother's dog as she was aging & it was time for…read moreher to be put to rest. She rests in our hearts & minds now. We found comfort in knowing they would do whatever my brother was ready to do. They also sent a BEAUTIFUL condolence card that brought tears to our eyes! Top notch bedside manner & compassion for our beloved family member Bailey as she passed. Thank you SOOO very much Pet House Calls! Highly recommend Dr Leja she was wonderful & made this sad time so comforting for my brother & his family.