I have this weird admiration and obsession with local hardware stores - this store is no different…read more This place has everything you need From outdoor gardening, construction/home improvement, pet supplies etc. Walked in for the first time a couple days ago to grab a few item and was immediately greeted and assisted from the front door, throughout the store, and as soon as I walked downstairs! Woods can definitely expect more of my business in the future

This place is awesome! Everything you need and then some. Super helpful employees. Free parking on…read morethe side. Puts the big box hardware stores to shame.

We brought in our Exmark for what sounded like a full exam...turns out it was more of a polite…read moreglance and a handshake. Yes, fluids got swapped and the blade's sharp, but the deeper once-over? Missing in action. My takeaway: if your mower has some mileage, they're less interested in fixing it and more interested in helping it "retire." Great setup for new equipment--but older machines seem to get the cold shoulder.

BEWARE!!!!! I took my Toro lawn mower to have it serviced…read moreback in February 2026. It is now mid April 2026 and it is still not ready. The reason? Their mechanics did not look at it til mid March. I was promised it would be 2 more weeks. In two weeks, I was told a part needed to be ordered and it would take 2 more weeks. It has been 2 weeks! I called today and the excuses are: * their head mechanic no longer works there * the work order for my lawn mower was just given to the mechanic now. * the will hopefully call me back to tell me the progression. I believed this shop was a decent business--as it is not a chain and I would receive a more individualized service than the big box service stores. I WAS WRONG! This place charges more money for everything they sell. They cannot seem to get their employees to get the job done and are too good at making excuses! They offer no solutions--just excuses no matter who answers the phone! The holding time to speak to someone is ridiculous by the way--8-9 minutes and still no answers! Save yourself time and money! Run! Don't walk to the nearest exit! RG Hauck

After posting my review on Yelp several days ago, they called me an offer a free sharpening of my…read morechainsaw and made an apology that my chain saw either was not sharpened properly or not sharpened at all. Saw works great now. They even gave me a gift card because of the terrible experience that I had with my saw not being sharpened. The problem has been taken care of and I have finally gotten the service that I have previously paid for. Since Great Lakes Ace had taken care of my problem this morning, the previous 1 star rating has now become 5 stars. I will now continue to shop at Great Lakes Ace. Yours truly, Bernard J. Sandman 743 Johns Hill Road Wilder, Kentucky 41076-1420 859-982-4855

Update: Steve, Holly, and Dallas were terrific. They didn't…read moremake the problem, but they solved it. They provided great communication, and went the (literal) extra mile to get a grill from another store, assemble it, and drop it off to my dad a day early. In a time when every business is struggling to find help, this store rallied and proved their commitment. Thank you! Original: Unbelievable. I ordered a grill to be delivered assembled to my father on Father's Day. Two days before Father's Day, I received an email that says, "hey, we are sorry, but your order is canceled." When I called the one 800 number for customer service, the response was, "Yes, it is canceled. And we cannot reactivate a canceled order. Is there anything else I can do for you?"

We come here to buy some fertilizer for our bushes after costco, walk in, and get the cart, try to…read morefind the garden center, took us a while, then you need to pass a close door to go to the garden center and the door is not automatic, when you push a cart, you need another person to open the door for you. After we got what we need, although there is check out sign at the garden center, but it's not in operation. We will need to go back to where we come in. This time, i try to push the button so the door will open automatically. But to my surprise, the button leads to the big garage kind of door moving up. Hahaha.. the staff inside is kind enough to close it for us.

How you perceive Menards (and Home Depot and Lowes) depends on what you are trying to accomplish…read more Home Depot caters to the DIY home owner. It has limited selection and generally carries low end fixtures from China. Lowes has a somewhat better selection for items like tile and lighting and it has the best selection in lawn and garden during the Spring planting season. Menards is more oriented toward the needs of construction professionals. Everything that a contractor might need in the way of paint, electrical, plumbing, roofing and lumber is typically in stock. I rehab older houses and these usually involve extensive rewiring and plumbing tasks, so Menards is where I go first for construction materials. Unless you are looking for cheap Chinese made lighting and plumbing fixtures, I don't recommend any of the big three home improvement chains. If you want quality, your best option is to search the internet or visit specialty vendors for items like high end lighting, plumbing fixtures, cabinetry, and granite countertops. But that takes you out of the range of what DIYer can reasonably handle.

I've had a pick up return scheduled (for a bathroom vanity) on 4 different days at 6 different time…read moreslots, talked to customer service, the return department and online chats and every time they "promise" the return will be picked up on a specific day and slot. Nope. Still no pick up. It's ridiculous bc I understand a return is last priority, but when you tell a customer a certain day and time and no one shows, then it happens 5 more times, so ridiculous. I've had to reschedule my days and clients and I get no notice, no call, text, or email that there has been a reschedule. Just a no show and left in the dark on when someone is coming. I'm over it.

Worst experience ever. When you pay for installation of $1000 dishwasher you expect for it to come…read morewith the correct new parts. Instead they opted to use old pipes/hose from the previous dishwasher. This cannot be the first time this has happened and has probably happened to many others. Lowe's takes "budget cuts" to a whole different level. Waste of my time

Logan was excellent and made sure to notice me needing assistance with finding and locating the…read moreitems needed for the project I was working on. Best experience ever!!

Beware Home Depot home delivery. If you see a delivery from Home Depot, guard your yard. They…read morewill back into or drive right through your yard and destroy it. Then, you call about it and they tell you they will file a "claim" with Sedgewich Insurance, which is also an outright scam. You will "get an email or a call within a few days" which does NOT happen. This wasn't even MY DELIVERY. it was to a neighbor and the idiots backed into my yard to turn around. If you see a truck from TEMCO Logistics, beware. They have ZERO consideration for anyone's property.

Harbor Freight came in clutch for me. I needed two new tires for a trailer that was currently left…read moreat a gas station. Multiple employees were able to help me and pull inventory from the back in order to get what I needed to get me on my way. The tires were a good value and price as I hit the highway immediately after with no issue.

Called Store to check on stock of specific Item. Employee answers and I ask about stock. Employee…read moresays she hasn't any clue if it is there (kinda the point of calling them to find out right?). I ask again for her to check. Puts me on hold. She comes back and says they're closed and to call back tomorrow. I then ask her since shes answered the phone and has me on if she could check stock for me and she put me on hold for the 2nd time.Female manager picks up and tells me they're closed and to call back tomorrow. I ask again since they have clearly picked up and have me on the phone could she just tell me if the specific item is in stock, to which she says shes doing paperwork and cant be bothered with my request and hangs up on me. Horrible people working at this location. Will not be shopping here anymore.

Fast and efficient service. Very good repair job. Reasonable prices. Repairman, Glen provides…read morewonderful customer service. Highly recommended

I would definitely recommend this place. I've Had three different issues that they've always been…read moremore than accommodating to help me out with Customer Service was A plus