1. Florida Task Force 1 Training Site

    1. Florida Task Force 1 Training Site

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    Miami, FL

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    Florida Task Force 1 Training Site

    5.0 (1 review)

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    15 years ago

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    Metrowest Detention Center - Just visiting...

    Metrowest Detention Center

    1.4(7 reviews)
    8.5 mi

    In this facility in 3A2. Officer name Ms. Louis. B her Badge number is 315914. She closes the floor…read morewhenever she wants for hours just to talk on the phone or watch a movie. During her whole shift she doesn't let the inmate talk to their family member. She makes racist comments to the people who only speak Spanish. And she plays the anthem and laughs when immigration picks up an inmate. When the inmate are supposed to get commissary, she doesn't give it out. The inmate have to wait till the next shift to get their food. That's being abusive. Report her!!!!

    I have a family member in this facility in 3A2 with an officer name Ms. Louis. B her Badge number…read moreis 315914. I have tried to make a complain about her for months now and nothing has changed. She closes the floor whenever she wants for hours with no reason what so ever and during her whole shift she doesn't let the inmate talk to their family member. She makes racist comments to the people who only speak Spanish. When the inmate are supposed to get commissary, she doesn't give it out. The inmate have to wait till the next shift to get their food. That's being abusive mentally to the inmate. All she's doing is trying to provoke the inmate. Im asking please to anyone who has a family member in there or who has been in this facility please a complain. This is against human rights. especially with knowing that the inmate has to pee and poop on their selves simply because she doesn't want to open the floor even if it's just to use the restroom.

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    Metrowest Detention Center

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    Town & Country Postal Store - I never do this but This guy had the worst costumer service behavior and attitude towards me and family while trying to get our passports.

    Town & Country Postal Store

    2.3(17 reviews)
    1.0 mi

    I had a very disappointing experience at this USPS location on March 4, 2025, when I came in for a…read morepassport appointment with my two young children. Unfortunately, I encountered poor customer service and unnecessary delays, which made the process far more frustrating than it needed to be. An employee named Ruben (a white male with a dark beard and long hair, wearing a headband) handled the passport services that day. Despite being told by another USPS employee to return at this specific day and time, Ruben immediately dismissed my situation, stating that "he didn't care" what I had been told because that employee was not present. His tone was curt, and he made it clear that assisting me was not a priority, and that he was being nice by "giving me the chance to wait". As a result, I waited over two hours with my children, hoping to be helped. During that time, I observed multiple customers leave in frustration after interactions with Ruben, citing his dismissive attitude. I witnessed: 1. A woman leaving upset, stating she would take her business elsewhere due to his rudeness. 2. A couple with a baby and a young child waiting unnecessarily, as Ruben prioritized mail services over passport processing. 3. Two elderly women being spoken to harshly when they approached the counter without realizing they needed to wait in line. Instead of politely redirecting them, he raised his voice and pointed them back in an unnecessarily stern manner, then storming off to the back yelling "I'm tired of these people!". What was most frustrating was that, despite multiple opportunities when the post office was empty, Ruben chose to go to the back instead of assisting me. At 4:00 PM, after making eye contact with me several times, he quietly walked away without addressing me. When I asked his colleague to check if he would be able to assist me then, she relayed his response: "Tell her I'm busy." At no point did he communicate with me directly, leaving me to wait in vain. After experiencing this, I checked Google and Yelp reviews and saw that several other customers have shared similar complaints about this specific employee. It is concerning that a pattern of poor customer service is well-documented, yet no corrective action seems to have been taken. I understand that post office employees deal with high volumes of customers and logistical challenges. However, basic professionalism, courtesy, and clear communication should always be expected in a customer-facing role--especially for services as important as passport processing. I hope management takes these concerns seriously and ensures that all employees are providing the level of service the public deserves. If you need passport services, I would recommend considering other USPS locations or ensuring you wait for someone else that is not him to help you to ensure a smoother and more efficient experience.

    Great location as it's in a shopping center with great retail stores, super market and restaurants,…read moreso plenty of parking in a way. Staff is friendly but VERY UNDER STAFFED . Expect a long line most days! Otherwise, you have your standard post office services with drop off boxes, counter, and passport services. The self service machine is no longer an option as they've taken it out. The beauty of this location is that it's open until 7:30pm on week days so

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    Town & Country Postal Store - Lobby with directional arrows

    Lobby with directional arrows

    Town & Country Postal Store
    Town & Country Postal Store - Drop off boxes and p.o. boxes. There are no self service machines anymore.

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    Drop off boxes and p.o. boxes. There are no self service machines anymore.

    Florida Task Force 1 Training Site - publicservicesgovt - Updated September 2026

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