Called for help. All they did was drive by and look from the car. Never got out or came up to ask…read morewho called them or anything. Literally getting paid to do zero! Why do we pay these clowns more than teachers?! Someone remind me

My experience was a little bit different. Sergeant Juan Fernandez is always a gentleman. Today I…read morewent in there to write out a police report for hacking on my phone. He said that they don't do that. I left a little disappointed, however, I know that this was done for my own benefit. I'm sure that they currently now who's hacking my phone and are trying to make sure that the hackers are getting all the information they require to continue to kary on With their plan. Being a hacker entails alot of work and time that YOUNGER users are more likely and willing to or be involved in. It's not a big issue but it's important to keep our phones private since I'm sure that their information is already been shared and they don't even know it.

Just got married 2 days ago, made an appointment right away for 9:30am. Arrived at 9:10, checked in…read moreonline and walked right in to a window. I was helped with name changed within 7 mins. I left at 9:18. Everyone was friendly and helpful. Thank you for making this process easy. I did see a lot of people without appointments or right documentation outside making a fuss. Just come prepare and organized.

We had 2 appointments today and got there on time, we were never called so we left, my son is blind…read morehad his cane but never was helped as handicapped, the gentleman at the door was horrible, but the gentleman inside last week who made our appointments on his computer was super kind and helpful, he helped my husband so well. Blind people have such a hard time doing anything, you should find a way to be kinder to the disadvantaged. Thank you

City of West Miami is an absolute joke. Their customer service or lack thereof is beyond believe…read more Gladys Bilbraut was a disaster to work with and so were her colleague. I hope to never have to work with them again.

Effiecient Friendly and helpful. I will look forward to return when i have another need.read more

I understand that they have individuals that should be there and individuals that shouldn't but…read morelet's treat people like human beings not like dogs. If an individual has claimed that he/she has a wound on their foot or a rib that is bruised let treat it not let it get worse then it should. How about treat the individual's who are there like human beings not like dogs.

If I can do no stars for sure I would. The people in the front were the most rudest people ever. I…read moredon't know how they have a job with the attitude they have going on. Can't even ask for information about an inmate without getting attitude. I was transferred 2939302 times and each time I spoke to someone even more rude. I got hung up on while I was talking and they were claiming "they didn't hang up". Horrible staff with horrible personality.

I had a very disappointing experience at this USPS location on March 4, 2025, when I came in for a…read morepassport appointment with my two young children. Unfortunately, I encountered poor customer service and unnecessary delays, which made the process far more frustrating than it needed to be. An employee named Ruben (a white male with a dark beard and long hair, wearing a headband) handled the passport services that day. Despite being told by another USPS employee to return at this specific day and time, Ruben immediately dismissed my situation, stating that "he didn't care" what I had been told because that employee was not present. His tone was curt, and he made it clear that assisting me was not a priority, and that he was being nice by "giving me the chance to wait". As a result, I waited over two hours with my children, hoping to be helped. During that time, I observed multiple customers leave in frustration after interactions with Ruben, citing his dismissive attitude. I witnessed: 1. A woman leaving upset, stating she would take her business elsewhere due to his rudeness. 2. A couple with a baby and a young child waiting unnecessarily, as Ruben prioritized mail services over passport processing. 3. Two elderly women being spoken to harshly when they approached the counter without realizing they needed to wait in line. Instead of politely redirecting them, he raised his voice and pointed them back in an unnecessarily stern manner, then storming off to the back yelling "I'm tired of these people!". What was most frustrating was that, despite multiple opportunities when the post office was empty, Ruben chose to go to the back instead of assisting me. At 4:00 PM, after making eye contact with me several times, he quietly walked away without addressing me. When I asked his colleague to check if he would be able to assist me then, she relayed his response: "Tell her I'm busy." At no point did he communicate with me directly, leaving me to wait in vain. After experiencing this, I checked Google and Yelp reviews and saw that several other customers have shared similar complaints about this specific employee. It is concerning that a pattern of poor customer service is well-documented, yet no corrective action seems to have been taken. I understand that post office employees deal with high volumes of customers and logistical challenges. However, basic professionalism, courtesy, and clear communication should always be expected in a customer-facing role--especially for services as important as passport processing. I hope management takes these concerns seriously and ensures that all employees are providing the level of service the public deserves. If you need passport services, I would recommend considering other USPS locations or ensuring you wait for someone else that is not him to help you to ensure a smoother and more efficient experience.

Great location as it's in a shopping center with great retail stores, super market and restaurants,…read moreso plenty of parking in a way. Staff is friendly but VERY UNDER STAFFED . Expect a long line most days! Otherwise, you have your standard post office services with drop off boxes, counter, and passport services. The self service machine is no longer an option as they've taken it out. The beauty of this location is that it's open until 7:30pm on week days so

Good customer service and short wait time! I just moved here and needed to get a license and…read morelicense plate. I went on a weekday and weekend and both trips were quick and easy! I scheduled an appointment for both trips and was seen quickly and the staff was very friendly.

Overall: 1/2 Cleanliness:…read more Service: Quality: Efficiency: Value: I know this location has a ton of one-star reviews, but based on today's visit alone, I honestly can't relate to that experience. I came prepared -- researched what I needed ahead of time, downloaded the right application, filled it out, and made an appointment online. When I arrived, they checked me in quickly and even escorted me to the right window for service. The office was very clean and organized, so that's an easy five stars. The service was excellent from start to finish -- everyone I interacted with was polite, helpful, and seemed genuinely committed to making the process smooth. The quality of the experience was great too. The instructions online matched what was needed in person, and when I made a small error on my form, the clerk helped me correct it on the spot. The efficiency score, though, takes a small hit. My appointment confirmation never came through by email, and because of that, no one was going to call me over the intercom. Luckily, someone came to get me personally within a minute of sitting down, which made up for it. Still, it shows the system isn't perfect. Lastly, the value of the experience gets four stars. One front-desk clerk got distracted when other customers interrupted us, which slowed things down a bit -- but he was courteous, and I appreciated his effort to get me taken care of once we got back on track. All in all, I was in and out in 15 minutes. That's not just fast for the DMV -- that's record-breaking. Hopefully, reviews like this encourage more people to give this team credit where it's due.. . and more importantly, that this team continues to give people reasons to give it the review that I did. Good job, Midway Crossing location (Mall of Americas -- Miami) . Keep it up!

This was one of our usual picks for visiting with the kids years ago, 8-10 years back…read more We now started visiting again and have enjoyed our experiences. They have done some renovations. Library is quite big, with a ground floor and second floor. The kids' area is very spacious and nicely done. You can do arts and crafts upstairs, even when we went and it wasn't during the times that they do it, they provided us the items to do there or take home.

I tried going to 3 different classes offered at their YOUmake space. Organization is non existent…read moreand when you get there it's like they don't want you there. Save your time and effort and go to the other branches that offer those classes. I wish I could give them zero stars.

No hace sentido tener cita y llegar a tiempo si no te van atender a la hora que seleccionaste…read more nosotros también tenemos cosas que hacer , es una falta de desconsideración para el cliente , además su servicio al público es pésimo .

Great service...Quick and painless! Very helpful and friendly staff. Office is not packed you and…read morego in and out quickly!

Terrible Experience!! Staff is extremely rude, anyone who had questions received major attitude in…read morereturn and was spoken to with major disrespect. I was only in the walk in line for less than 10 minutes and witnessed 3 people who were disrespectfully spoken to. Do not go to this place

this must be a joke, you cannot get an appointment, when you do it's for theee mi this down the…read moreroad, when you finally get there with appointment you may as well not have an appointment because you're gonna be there all day, ridiculous, rude and not very easy to use, I cannot believe that with all technology we have that the DMV feels like a third world country all over again, or should I say a banana republic

Located in the private residence of Kings Court. The clubhouse has plenty of amenities for…read moreresidence. Clubhouse is monitored and guarded by security 24 hrs a day. The clubhouse has pools, tennis, basketball, and racquetball courts, and gym. These area are kept clean and in good working order.