Just got married 2 days ago, made an appointment right away for 9:30am. Arrived at 9:10, checked in…read moreonline and walked right in to a window. I was helped with name changed within 7 mins. I left at 9:18. Everyone was friendly and helpful. Thank you for making this process easy. I did see a lot of people without appointments or right documentation outside making a fuss. Just come prepare and organized.

We had 2 appointments today and got there on time, we were never called so we left, my son is blind…read morehad his cane but never was helped as handicapped, the gentleman at the door was horrible, but the gentleman inside last week who made our appointments on his computer was super kind and helpful, he helped my husband so well. Blind people have such a hard time doing anything, you should find a way to be kinder to the disadvantaged. Thank you

City of West Miami is an absolute joke. Their customer service or lack thereof is beyond believe…read more Gladys Bilbraut was a disaster to work with and so were her colleague. I hope to never have to work with them again.

Effiecient Friendly and helpful. I will look forward to return when i have another need.read more

The Metro West Detention Center has 3,098 beds for male and female inmates of maximum, medium,…read moreminimum custody levels. This facility is the largest in the Miami-Dade County Corrections system. We currently housing acute mental inmates, general population, and general female inmates and acute mental female inmates. Information is as follows: Address: 13850 NW 41st Street, Miami, Florida 33178 Facility Phone: 786-263-5101 Information Regarding Visitation: 786-263-5154 or 5155 and 5156 (7 a.m.-11 p.m.) For visitation children 17 years and under need a Birth Certificate and School ID if of school age. Visitors can receive a maximum of 2 visits per week. Information regarding status of an inmate you can always call 786-263-5100/5101. Please be advised this is not the facility inmates get released from, inmates are released from Turner Guilford Knight (TGK) or Pre-Trial Detention Center (PTDC) across the street from the court house for those who are unfamiliar. Miami-Dade Corrections is a 24/7 operation. I've given you all the information for this facility, schedule at other facility differs. If needing better info please visit miamidade.gov/corrections

In this facility in 3A2. Officer name Ms. Louis. B her Badge number is 315914. She closes the floor…read morewhenever she wants for hours just to talk on the phone or watch a movie. During her whole shift she doesn't let the inmate talk to their family member. She makes racist comments to the people who only speak Spanish. And she plays the anthem and laughs when immigration picks up an inmate. When the inmate are supposed to get commissary, she doesn't give it out. The inmate have to wait till the next shift to get their food. That's being abusive. Report her!!!!

I had a very disappointing experience at this USPS location on March 4, 2025, when I came in for a…read morepassport appointment with my two young children. Unfortunately, I encountered poor customer service and unnecessary delays, which made the process far more frustrating than it needed to be. An employee named Ruben (a white male with a dark beard and long hair, wearing a headband) handled the passport services that day. Despite being told by another USPS employee to return at this specific day and time, Ruben immediately dismissed my situation, stating that "he didn't care" what I had been told because that employee was not present. His tone was curt, and he made it clear that assisting me was not a priority, and that he was being nice by "giving me the chance to wait". As a result, I waited over two hours with my children, hoping to be helped. During that time, I observed multiple customers leave in frustration after interactions with Ruben, citing his dismissive attitude. I witnessed: 1. A woman leaving upset, stating she would take her business elsewhere due to his rudeness. 2. A couple with a baby and a young child waiting unnecessarily, as Ruben prioritized mail services over passport processing. 3. Two elderly women being spoken to harshly when they approached the counter without realizing they needed to wait in line. Instead of politely redirecting them, he raised his voice and pointed them back in an unnecessarily stern manner, then storming off to the back yelling "I'm tired of these people!". What was most frustrating was that, despite multiple opportunities when the post office was empty, Ruben chose to go to the back instead of assisting me. At 4:00 PM, after making eye contact with me several times, he quietly walked away without addressing me. When I asked his colleague to check if he would be able to assist me then, she relayed his response: "Tell her I'm busy." At no point did he communicate with me directly, leaving me to wait in vain. After experiencing this, I checked Google and Yelp reviews and saw that several other customers have shared similar complaints about this specific employee. It is concerning that a pattern of poor customer service is well-documented, yet no corrective action seems to have been taken. I understand that post office employees deal with high volumes of customers and logistical challenges. However, basic professionalism, courtesy, and clear communication should always be expected in a customer-facing role--especially for services as important as passport processing. I hope management takes these concerns seriously and ensures that all employees are providing the level of service the public deserves. If you need passport services, I would recommend considering other USPS locations or ensuring you wait for someone else that is not him to help you to ensure a smoother and more efficient experience.

Great location as it's in a shopping center with great retail stores, super market and restaurants,…read moreso plenty of parking in a way. Staff is friendly but VERY UNDER STAFFED . Expect a long line most days! Otherwise, you have your standard post office services with drop off boxes, counter, and passport services. The self service machine is no longer an option as they've taken it out. The beauty of this location is that it's open until 7:30pm on week days so

I had a very positive experience at the Driver License Office at Mall of the Americas on Flagler…read moreStreet. I would like to especially thank Supervisor Leonora and Jennifer at the front window. They were professional, patient, and very helpful. Their knowledge, kindness, and willingness to help made a stressful situation much easier to handle. Excellent customer service like this deserves recognition. Thank you, Leonora and Jennifer, for your outstanding assistance and professionalism.

Overall: 1/2 Cleanliness:…read more Service: Quality: Efficiency: Value: I know this location has a ton of one-star reviews, but based on today's visit alone, I honestly can't relate to that experience. I came prepared -- researched what I needed ahead of time, downloaded the right application, filled it out, and made an appointment online. When I arrived, they checked me in quickly and even escorted me to the right window for service. The office was very clean and organized, so that's an easy five stars. The service was excellent from start to finish -- everyone I interacted with was polite, helpful, and seemed genuinely committed to making the process smooth. The quality of the experience was great too. The instructions online matched what was needed in person, and when I made a small error on my form, the clerk helped me correct it on the spot. The efficiency score, though, takes a small hit. My appointment confirmation never came through by email, and because of that, no one was going to call me over the intercom. Luckily, someone came to get me personally within a minute of sitting down, which made up for it. Still, it shows the system isn't perfect. Lastly, the value of the experience gets four stars. One front-desk clerk got distracted when other customers interrupted us, which slowed things down a bit -- but he was courteous, and I appreciated his effort to get me taken care of once we got back on track. All in all, I was in and out in 15 minutes. That's not just fast for the DMV -- that's record-breaking. Hopefully, reviews like this encourage more people to give this team credit where it's due.. . and more importantly, that this team continues to give people reasons to give it the review that I did. Good job, Midway Crossing location (Mall of Americas -- Miami) . Keep it up!

This was one of our usual picks for visiting with the kids years ago, 8-10 years back…read more We now started visiting again and have enjoyed our experiences. They have done some renovations. Library is quite big, with a ground floor and second floor. The kids' area is very spacious and nicely done. You can do arts and crafts upstairs, even when we went and it wasn't during the times that they do it, they provided us the items to do there or take home.

I tried going to 3 different classes offered at their YOUmake space. Organization is non existent…read moreand when you get there it's like they don't want you there. Save your time and effort and go to the other branches that offer those classes. I wish I could give them zero stars.

No hace sentido tener cita y llegar a tiempo si no te van atender a la hora que seleccionaste…read more nosotros también tenemos cosas que hacer , es una falta de desconsideración para el cliente , además su servicio al público es pésimo .

Great service...Quick and painless! Very helpful and friendly staff. Office is not packed you and…read morego in and out quickly!

Just like most DMV's this place is horrible. These county workers think there's something special…read morebut they aren't. They antagonize you behind the glass after you've waited, got all your documents and made a mistake. You lost your chance. No coming back the same day no more walk-ins available You're screwed. The person in charge of these DMV really needs to be fired or retire. And let AI do everything that these people do because it's a joke and I'm tired of paying for it as a taxpayer.

Terrible Experience!! Staff is extremely rude, anyone who had questions received major attitude in…read morereturn and was spoken to with major disrespect. I was only in the walk in line for less than 10 minutes and witnessed 3 people who were disrespectfully spoken to. Do not go to this place