My best friend just traveled over 24 hours from Scotland to Orlando with her husband and 8-year-old…read moreson, only to arrive to one of the most shocking hotel experiences imaginable. After such a long journey, all they wanted was a safe, comfortable place to rest -- instead, they were given a room with a broken door lock. Maintenance came to "fix" it, and it broke again within three minutes. When she went to the front desk for help, Tyler told her there were "no other units available" in a huge resort with hundreds of rooms. He even said, "It's on the second floor -- it's not like someone will walk in." That is absolutely unacceptable. A woman traveling with her young child should never be told to "just deal with" an unlocked door -- especially after flying halfway across the world. And the lock wasn't the only problem. The room was in terrible condition: A fist-sized hole in the bedframe A dishwasher hanging out of the cabinet A filthy, disgusting balcony that clearly hadn't been cleaned And generally rundown, unsafe conditions throughout When she pointed these issues out, staff claimed these were "not reasons" to move her. She ended up having to pay for another hotel (SpringHill Suites) that same night, just so her family could feel safe. This is not just bad service -- it's a complete failure of basic safety and hospitality standards. Refusing to relocate a family because they "booked through a third party" is an excuse, not a justification. If you value your safety or even basic respect, do not stay here.

As a devout Traveler who was anxiously looking forward to our trip, I must say that I left our stay…read moreat this "resort" feeling underwhelmed. The 3 bedroom unit that we had was beautiful for the most part with two deep soak tubs in it. However, Out of all 3 TV's in the house only 1 worked for our entire stay. The shower drained cover was broken and the ice maker didn't work. I reached out to the front desk and was just told to play around with the remote as If I had not already done that initially. The location is pretty deserted so I do recommend having a vehicle or renting one for your stay. We were placed in a third floor unit which can be a bit cumbersome with luggage so if you have any mobility limitations definitely be sure to voice that at the time of check in. The mattress in our unit desperately needs to be replaced it was like sleeping on box springs its was so thin and squeeky. When I go on vacay and am anxious to get back home before the vacay is even over that's definitely a red flag. This property has potential but I don't see myself referring them to anyone time soon.

I stayed here with my two kids and one of their girlfriends. We stayed for a week in early…read moreSeptember. I was a little nervous as I did see some bad reviews posted somewhere regarding cleanliness but we had no such issue. Everything was nicely kept and we had a really nice vacation. There were a few items I had to reach out about (smoke alarm was dismantled and pool alarm not working) but they came quickly to look at it and got everything taken care of. The repair man was really nice and made sure we were good before he left. The location was great. We were a little away from all the touristy stuff so we didn't feel crowded everywhere we went but we were close to places of convenience and only about 20-30 minutes from any parks we wanted stop go to. I would absolutely recommend staying here and will use them again for future stays in the area.

DO NOT RENT 8955 Amelia Downs Trail in Kissimee from Shine Mgmt Co. My husband and I decided to…read moretake our grandkids on vacation to Disney prior to him starting treatment for cancer. We got to the property at 11:35PM on Wednesday night. It is also my husband and 2 of our grandbabies birthday we are celebrating. We walked in and saw ants. No big deal, we are in Florida and it's hot right a couple of ants is probably normal. I did a once over. The carpet dirty, there are spots all over the walls with some crayon areas as well and there it was. A roach or two. I immediatley said to my husband. This had better be an isolated thing.. We put the kids down and went to bed as i got up the next morning and came down stairs.. There were a few more roaches. Then we looked in the game room and more. I called Shine and she apologized stating they hadn't had any previous claims. My thought.. there is no way. As I am talking to her I look around and there are sticky traps in places. So immediately knew they lied. Now they did send an exterminator for "the areas" that they claim are affected but the whole house is affected. It's roaches everywhere. We took our clothes to the car and I emailed them today.. I think they are now ignoring us. My mom came and is handicap so we can't just leave but we have been out of the house most of the time but she has a wheelchair that was delivered for her to get around so leaving is a little harder than that. We will be out of here immediately but I want others to know! DO NOT rent this home from Shine until they can confirm the bugs and areas have been taken care of. DISGUSTING!!!!

We are residents in the Reflections neighborhood and visit the Storey Lake Clubhouse pool often,…read moreespecially when our children are in town. Overall, we really enjoy the amenities, it's a great setup and something we value having so close to home. However, our most recent visit was disappointing. We were required to pay for our pass, and my husband ended up standing at the front desk for about 20 minutes because the staff member kept assisting other guests instead of completing his transaction. That was frustrating and could have been handled much more efficiently. More concerning is the lack of enforcement of safety guidelines. While some lifeguards at the slides are attentive and doing a great job, others appear distracted--on their phones or wearing headphones--and not ensuring the area is clear before the next person goes down. We've also seen ongoing issues, including children throwing rocks into the waters from the landscaping, spilling drinks in the pools, roughhousing, and tossing balls. On one occasion, a guest even had a dog in a float in the lazy river. Staff stated it was an emotional support animal, but regardless, this raises concerns about cleanliness and overall pool safety. We understand that many guests are on vacation and enjoying themselves, but for residents who pay a significant amount to access these amenities, there should be a higher level of consistency and professionalism from staff. With better supervision and enforcement of rules, this could be an even more enjoyable experience for everyone.

Story Lake has multiple communities that are all gated and very secured. They all have resort style…read morepools and amenities and are very well kept. Story Lake is spread over a very large area as it has multiple communities. I could not find the Dog Park anywhere so I doubt they have one luckily shingle Creek regional Park is right next to it.

Stay away from this place. They lie to you to get you to sign the lease. After you sign the lease…read moreyou get hit with a separate charges from the office.

We really loved staying here and it was perfect for everything we wanted. Even with the weird…read morecustomer service at the end, I'm giving it a 4 stars, for all the positives and benefits! We love the set up of the villa especially with it being for 4 adults - Me, my hubby, my mom, and dad! We didn't have to be stuck in one hotel room. We had perfect space where we didn't have to be on top of each other. We had a downstairs open living room, dining area, small kitchen, and a bathroom with shower downstairs. The couch even has a bed in it if one needs it. Upstairs is two bedrooms and an adjoining bathroom with bath tub. One bedroom had two double beds and one bedroom has a king sized bed. The beds were very comfy, the sheets and comforter were cozy. Only thing was the pillows were very small. We had a view of the creek which was nice and nature-y! The pool was nice along with two small hot tubs which were not hot. They have a park and big grassy area for our dog to play. We were not able to walk the boardwalk and gazebo which looked really nice. At the end, customer service was weird because the person I called to extend my check out an hour didn't know we existed. He said it was because Booking.com and their system did not communicate. Also, I asked for two towels and they brought us two rolls of toilet paper. I was like What?! At least our receipt matched our quote from Booking.com. All in all, we loved our clean roomy villa and would recommend staying here.

The best experience with renting an AirBNB. Mrs. Cathy the lady who runs the place, was amazing!!!read more

home away from home! We stayed here after our (m)hotel turned out to be a sight for sore eyes and…read moregerm fest! Gorgeous house in a gated community. Heated pool with an extra charge. With the exception of the Strange bird screaming bloody murder throughout the night and day, salamanders crawling inside, and huge spiders... I NEVER wanted to leave. Thank you for giving us an amazing place to have thanks giving!

DONT WASTE YOUR MONEY!!!! The villa had not been cleaned…read more Dirty sheets in all bedrooms, we had to buy our own bedding so we had clean sheets to sleep on! trash in the furniture, under the beds, in the pantry sticky, nasty carpets pool furniture was covered in dirt dead snakes in the pool pool alarms don't work fire extinguishers are out of date air con filter not changed for 3 years according to the log bathrooms are covered in soap scum extremely rude staff that lie about everything and refused to do anything. They never answer the phone Very disappointed. Probably was great years ago, but has not been maintained or cleaned

NOTE!!! BREAK-IN and ROBBERY during rental from Holiday Villas. In January, 2019 I rented a home…read moreowned by Lee Norman John in Kissimmee Florida and it was broken into and robbed of all cash and checks. Robbers used the front door code to enter. Address was 2510 Dharma Circle Kissimmee, FL. Police Report in Osceola County #19i007419 has been filed with ongoing investigation. I would have been happy with any kind of mitigation and trivial settlement but none was offered. Currently assimilating lawsuits against Holiday Villas (Manager Lisa Johnston and Christine Carter, Sales Manager); as well as property manager Lee Norman John.

a holiday villa to rent whilst in florida 4 beds private pool every wher spotless on a very quiet…read moreroad with easy access to local shops & disney, i was so impressed that i have booked to go back for the next 2 years