The best used dealership I've ever been to. I didn't feel pressured at all and got a great deal…read more Their inventory is always changing so make sure you snag the car you like when you find it. I was waiting to hear back from a private company as to whether or not I was approved for an auto loan, and they held the car for me even while pre-approved people came in. Truly one of the best dealerships I've ever been to and I would recommend them to anyone!

Great family run business! We searched for over a year to find a specific type of van for our large…read morefamily. We're so pleased the bigger used car search engines directed us here last month. Jim was great to work with and love the family atmosphere. Even my partner was pleased and he's got a great eye for untrustworthy individuals. The van is just what we needed. Really appreciate all the effort they put into making sure it was mechanically sound. Highly recommend coming here for your next used vehicle. We live 4 hrs away and it was well worth the trip!

Great experience. The thing that struck me first and foremost was that Toby, the salesperson we…read moreworked with, greeted my wife first and treated her with the same respect he treated me. Several things to note. 1. The salespersons will let you wander around on your own. 1b. When you're interested in driving a car, they bring it around to the front and let it warm up for you. They also scrap the ice and get it all ready. 2. They will let you take the cars for drives on your own. They didn't tell us where to go or how long to be out. 3. They will work with prices. If you have a reasonable offer, they seem willing to work. More than anything, I was impressed how Toby (our salesperson) treated my wife. He greeted her first and asked whose name should go first in the paperwork. He was never pushy or, as my wife said it, never said those car salesman lines. He asked questions and quickly and efficiently addressed all our questions. When we asked if we could take it to our mechanic, he said sure and was helpful in explaining ways we could do that. They also had an inspection done and gave it to us. For the record, our mechanic said the exact same things that were said in the inspection that was given to us in the office. We will return to this place when we are ready to buy another car. I can't imagine doing business with any other salesperson.

Crooked money hungry scumbags avoid at all costs. Sold my auntie a wrecked vehicle and warranty…read morewith a washed title for 30k, of course it's not working and now trying to send us to collections. Luckily the bank is aware

I own a Cadillac and had set an appointment at Swickard service the told me that they had over 3…read moreweeks to even diagnose my vehicle, I called BMW spoke with the service manager NICO, dropped off my vehicle and their technicians were on it,TRENT sent me a video with the issue and what to fix, they diagnosed and figured out the issue within 24 hours, I got my vehicle serviced 10 days before Swickward said they could even figure out the problem 10/5 stars BMW, CANT FORGET THE PRICE TO FIX MY VEHICLE WAS UNBEATABLE!!! Thanks to NICO AND TRENT IN BMW SERVICES I WAS TOTALLY SATISFIED DEFINITELY ASTOUNDING SERVICE BMW

This entire nightmare kicked off in the first week of January. My husband set an early morning…read moreappointment to get the car checked and to receive a quote for repairs. He called at the end of the day, and guess what? They hadn't even bothered to look at the car, even though it was dropped off at 8 AM! Talk about unprofessional. On the second day, we finally figured out what was wrong with the car. We paid for both the inspection and the part, and they ordered it, promising to call us once it arrived. A month later? Crickets. No one called us. We had to follow up ourselves, only to find out the part was just sitting there, and not a single person could be bothered to inform us. So we scheduled the repair. My husband went in first thing in the morning, and what do you know? The part was busted! They needed to re-order it, assuring us they would expedite the shipping and call us when it arrived. Did they do that? Of course not! We waited another month before we finally decided to take the initiative and call to schedule an appointment ourselves. Today was the day of the appointment. My husband was told to come in early so they could take care of it right away. Guess what happened? The part was backordered! No one had the decency to let us know. They scheduled it, claiming the part had arrived! This is now the third month we've been trying to get this fixed, and I'm beyond frustrated every time my husband comes home with the same disappointing news: the problem is still unresolved. This business is shockingly unprofessional and utterly unreliable. Save yourself the headache and take your business elsewhere!

we came from Texas, took cab to car lot drove out, the next day truck light came on they fixed it,…read morethe wheels are to big for it, the steering was shaking, the truck broke down coming back to the house. had to take to a different car lot to sale. got very little for truck, car lot we sold to said it was a piece of trash. I will have to pay on car I don't have to keep credit good. Lost 2,000 down payment! I give it a 0 stars go to a dealership to get a car. not a place like this.

These guys are awesome! Tony and Ben are super chill and really take care of you. I've bought a lot…read moreof used vehicles over the years, and this has easily been the best experience I've had. Honest, friendly, and genuinely helpful. Highly recommend!

I called about a appraisal and he was just flat out rude clearly doesn't want any business or money…read morewith the attitude he gives to others

I don't think anyone will ever understand the mental, emotional, and financial damage and hardship,…read moreput on me and my family, by going through this dealership. Classic manipulation tactics -- they will provide misinformation, say and do anything for a signature. Unless you bring/are someone who is trained in recognizing these dishonest business stratagems, I don't recommend going here :( so disheartening

They sold me a car that was 8 grand higher then the estimated value of the car and didn't have it…read morecleaned and when I signed up for insurance it said the brakes were past due to be serviced and the mileage that they reported it at was wrong also he made me believe that that was the biggest car that I could afford at the price I set. After I was sold the car my salesman was let go. I asked for a car with space and got the opposite even tho I told the guy I needed the car that's why I was there and had the time to look also the battery was dead and he tried to tell me to just charge it but I had to be very adamant that it be changed

Issac Song came off nice when I was interested in a car until I told him the KBB value and NADA…read morevalue. His attitude came out real quick when I told him the car was 5k over priced. He said "people will buy it". Issac acted dumb when I first brought up the values, then said "oh you're right" then proceeded with a huge attitude along with his ego. Lol, good luck with that poor attitude, Issac.

This is my second vehicle from Quality and my family has also purchased two cars from them. They…read morealways have amazing, quality, affordable and well maintained vehicles to purchase. I guess that's why it's in the name! They were patient with me while I went through the loan process and held the vehicle for me while I was finishing up paperwork all over town even though it had a lot off interest. Of course they offered me assistance with this too! As far as trade-in values you won't find a complaint from me! The big dealerships are a joke as far as trade-in values so I like to go to "the little guys." I got exactly what I wanted for trade-in. Another great thing is they do not harass you the moment you drive onto their lot to look, which I love. It's stressful and it can make me feel like prey around sharks when that happens, so bravo to Quality for that! If you have an inquiry you just head inside and anyone is willing to help you. Test drives are easy to do as well with just a copy of your license. They will let you take it out solo (with some exceptions they have to ride along) which I find also great because it's more relaxing to me to get a feel for the vehicle and not worry about awkward small talk with a stranger. Thank you to Nick and the whole Quality team!

This was an amazing experience because of the Quality team! Left there feeling accomplished and…read morewell respected! They made buying a quality vehicle a breeze! Much appreciated to both! Love my vehicle! Thanks again!

After selling my truck, my goal was to find a vehicle that checked all my boxes. I needed to find…read moresomething good on gas, big enough for my dogs, less than 100k miles and something newer that was affordable. Jorge helped me find my "unicorn" of a vehicle. I picked the 2020 Jeep Cherokee. It was clear that Jorge had put plenty of time and effort into restoring this jeep after it had been in an accident. He had it service professionally and made sure there wasn't a single issue with the car. We agreed on a price and Jorge made the process really easy. I love my new car and I know it will be with me for years down the road.

Overpriced vehicles, wanting to sell a 200k mile gas truck for 19k?…read more Sketchy business, he was pushing me to fill out application before I even test drove the vehicle I was interested in. A lot of answers he had for me just made me scratch my head & didn't add up. He was very rude. Don't test drive his vehicles & explain any problems you have with the vehicle because he will tell you your wrong & to not buy his vehicle.