Ordered a large arrangement for a funeral service. I got a text message shortly before they closed for the day, on the day before the service, saying they could not deliver in time for the service. Like many other reviewers, it looks like they over-promise and underdeliver all the time. I was left scrambling and had to pay an insane premium to get a different arrangement delivered on time from another company. If you just want some pretty flowers, this might be good option. If you have a memorial service or celebration of life where delivery times are important, don't bother with Florist One. You'll regret it. Just read the other experiences. Don't take the risk and end up like all of us! read more

I'm out of state so wasn't able to attend my brother's service (full military honors), you gave me a presence there that I so needed. The spray is better than I could imagine! Thank you! read more

I would give it 0 starts but that's not an option. My friend ordered flowers for her grandmother's funeral and this company cancelled last minute!!! She double checked the night before and everything was on schedule. The day of the funeral they cancelled 30 MINUTES BEFORE delivery time. Looking at all the other bad reviews just proves that this is a terrible company. Are they a scam?? Anyways don't order from here. read more

What a disappointment with this service. The flowers for a wake did not arrive at the funeral home before the service. When I called, I was told that the florist "hand delivered" the flowers herself - which was a lie. The flowers were not there. Then about an hour after my call - the flowers suddenly arrive at the funeral home during the middle of the service! Why lie? That is what make me madder than anything else. Tell me the truth, say they are running late. But lying to me is what got me the angriest with this service. I feel we are entitled to some restitution for this horrible experience. Will never use this service again and advise others not to as well. read more

I ordered a flower basket for my friend's son funeral. I picked the flower from the obituary website and it happened to be handled by Florist One. They failed to deliver the flower to the service in time. Their excuses was local florist has shortage for certain flowers. Then I authorized them to reroute the flower to my friends house in the morning of Friday. Today, I received another email to inform me that they are unable to deliver due to holiday. But the holiday is on Monday next week. They made up all the excuses to cover up their operation failure. read more

I was extremely disappointed! This was the funeral of a beloved family member and the flower arrangements was such a disaster. First they arrived so very late! I was there when they were delivered --way after the funeral started. The person walked in hurried and flowers were just falling out of the arraignments which was sparse and tiny. There were other similar arraignments and by comparison it looked cheap and amateurish! I picked it because of its name, he loved the ocean, but I was embarrassed by what was received. Please know that at this moment of sorrow your services were a disgrace! read more

I ordered flowers for someone in the hospital, but she was unable to receive flowers during her hospitalization, and Florist One notified me if this via text. The next day my friend was unexpectedly discharged home, and Florist One delivered the flowers to her residence, well outside the Savannah area. Very grateful for their excellent service. read more

I placed an order for an arrangement to be delivered to an out of town hospital. The day of delivery Florist One informed me the order could not be fulfilled. I should have been told that at the time of ordering so I could make alternative arrangements. I've now potentially missed the window to have flowers delivered while this patient is hospitalized. read more

Impeccable service. They responded to my order changes and my questions in a timely manner. They provided email and text notifications that updated us with every step of the order. Both arrangements are beautiful and were delivered on time. Given that we weren't able to travel and attend the services in-person due to COVID19, this was a comfort to the family. I really appreciate them! read more

They went above and beyond my order. I had ordered The Peace Lily Dish Garden for a death in the family. When my sister sent me a picture of it, at first we were upset because it was Chrysanthemums. I contacted Florist One to see why it had been changed. Turns out, it actually was The Peace Lily Dish Garden, but since it had not flowered yet, they added Chrysanthemums to add some pop. Very pleased with the results and now it is something my sister and brother-in-law can enjoy for years to come. read more

I simply do not understand the high ratings that people are giving this company. I ordered flowers two days ago through Florist One for my friend's funeral that was held today. The arrangement was nothing like I ordered. The size was 1/3 what was pictured online. The snapdragon flowers were replaced with some type of greenery that was sprayed with GOLD spray paint. The ribbon was replaced with a cheap shiny material. I could go on... Honestly, it was as if they took all their scraps and threw something together. To make matters worse when I arrived a few minutes before 2 today for the 2:00 pm viewing, the flowers were wilted. I have sent a picture to Florist One but honestly, even a full refund cannot repair the embarrassment and upsetment of seeing those flowers. How anyone calling their business a florist could send out something like what I saw today is shocking and sad... just sad. read more

Florist One - 1/3 the size of what was ordered; arrangement looked like it was made up of scraps and flowers were WILTED! - Florists Near Me

I ordered flowers for a funeral 3 days prior and 2 hours prior to the scheduled delivery received a text that they would be unable to fill the order. It was too late to have another floral service deliver. I am livid. They sat on the order for 3 days. Lousy customer communication. I will never use them again. Looking at other reviews it looks like this is something they do repeatedly. There should be a zero star rating. read more

I wish zero stars were an option. My husband ordered flowers and balloons from this florist to be delivered on my birthday. At 1:17 on delivery day, they sent an email saying "due to unforseen circumstances your order can't be delivered." read more

As with other reviews, I ordered flowers from Florist One for an out of town Memorial Service. 10 minutes AFTER the service, I get a text and email stating they were unable to deliver and did I want a refund or delivery to another location.. I requested a refund. We are now 12 days later and I have yet to receive that refund....even after calling. BEWARE!!!! I also feel this is a total bogus operation and would highly recommend to NOT use their service! read more

My brother, who lived in Georgia, died in August. I knew I would not be able to be at his funeral, and wanted to send an arrangement that showed how bright and shining was his spirit. I found just the thing on Florist One, which comes up when you click the "Send flowers" link on the funeral home website. As I watched his service a few days later, I didn't see my flowers. The next day I contacted the funeral home, and was told that they had not received my flower arrangement, and that they often had trouble with Florist One - flowers were ordered but not delivered. I asked why they would continue to use a company they'd had so much difficulty with, and why Florist One is the only choice on their site! Their response was unsatisfactory. When I contacted Florist One they sent me pictures of what was supposedly my arrangement, one that showed it on a desk and one outside a building. I stated to them that that was not proof that my flowers had been delivered. They replied that they would check with the local florist they'd used and with the funeral home and get back to me. To date, nothing. The arrangement I'd chosen was expensive and I didn't mind, because it was for my brother. Now, not only am I coping with grief at his loss but also anger at having to deal with folks who have no problem exploiting people in mourning. If you have to send flowers long distance, it's probably best to research local florists; using a 'service' like Florist One isn't the way to go, in my opinion read more

I ordered a cross flower arrangement for a funeral on a Tuesday at 2pm. I watched the funeral on-line and did not see my flowers at the casket. So I called the funeral home around 4pm that same day, and they said they never received that arrangement. I called Florist One, and after an hour no one came on the phone.....Then I get an email on Tues night at 8pm that my arrangement was delivered at 8pm. Well the funeral was over at 3pm that day, and the funeral home closes at 6pm. So how would they deliver my arrangement at 8pm to a closed funeral home??? Plus the funeral was already over!!! The next morning I called Florist One, and was told that I had a confirmation # that said the flowers were delivered on Tues at 8pm. Well the funeral was on Tues at 2pm!!! and the funeral home closes at 6pm; SO WHO GOT THE FLOWERS THAT I PAID FOR???? I had to fight for over 2 weeks to get a refund. I will never use them again! read more

We ordered an arrangement for my mother-in-laws funeral a couple days before it was scheduled. We asked for it to be delivered by 10:30 am and visitation was starting at noon. At 11:05 am they texted us (while we were in the car driving to the venue) and told us that they were not going to be able to deliver the arrangement in time. I opted for the full refund. But if you really need flowers delivered anywhere by a particular time, I strongly suggest you look elsewhere. Florist One failed us in the worst possible way today and I will never consider doing business with them again. read more

The flowers were delivered ahead of time requested. They also answered a text to make a change for me. Great customer service !

Sarah B...first and foremost, I need to correct the long and misleading LIES you wrote concerning my experience with FloristOne. On June 12, 2020...my Uncle passed and was funeralized in Dawson, Ga. I live in Alpharetta, Ga (3 1/2 hours away) and due to health issues...I could not attend his funeral service. On the Funeral Home's website, I learned about FloristOne. Since they recommended your company, I thought maybe it would be the best place to order some plants. And, boy do I ever REGRET my decision. On June 17, 2020...I placed my online order with FloristOne for two plants: 1) The Peace Lily {$79.95} and 2) The Enduring Spirit Pothos Basket {$59.95}. Both pictures of the plants on your website were beautiful and a very nice touch for my Uncle. In addition, I requested for the delivery to be made on June 18, 2020 because my Uncle's Wake was to be held that same Evening. The next day (June 18th) after lunch, I decided to call FloristOne and inquiry about the delivery because my cousin (my Uncle's Daughter) stated that she hasn't seen anything. When I called FloristOne, I spoke with a representative by the name of Tyler. I asked about the status of my order and was told that he did not know if my plants were delivered yet. Tyler went on to say that there was a substitution made for The Enduring Spirit Pothos Basket because the local Florist did not have that plant available. When I asked what was the replacement, once again Tyler stated that he did not know. At that Point, TYLER (not me) suggested that I should call the local Florist (The Flower Basket) and ask what was the substitution. So right there...anyone can plainly see the POOR Customer Service that I was getting from your representative who didn't know MUCH OF ANYTHING. So as INSTRUCTED BY TYLER, I called The Flower Basket and inquired about my order. From the start....I was RUDELY told by whoever the woman that answered the phone (she never bothered to introduce herself) "no the plants were not delivered yet because they were very busy". WOW!!!!! Then, she continued on and stated that the substitution was a smaller version of The Peace Lily. When I asked if there were some other plants I could choose from (because I did not want to send two versions of the same plant), the woman stated no because that was the only plant in the $50 price range. Therefore...your statement that "they offered another plant and even showed me that option on their website" is a COMPLETE and UTTER LIE. That NEVER happened. In fact, she stated that it was FloristOne who advised her to "Just Send Any Ole Green Plant". REALLY???? Who would say something like that to a person already in mourning over the death of a loved one. As for you mentioning my language and behavior with that florist....since she acted like a RABID DOG, I treated her like a RABID DOG. And furthermore.....if YOU want respect for your staff and florists, then YOU should advise them to show that same respect to your PAYING CUSTOMERS as well. Since Flower Companies like yours are a dime a dozen, please remember that customers DON'T NEED FloristOne to send flowers, but FloristOne DO NEED customers to keep your company's doors opened. Especially during this COVID-19 Pandemic (as you pointed out in your post). As for the cancellation of my order, I didn't have much of a choice in that either. After I hung up from your local Florist, I re-called FloristOne and spoke with another representative by the name of Meagan. When I explained to her what just happened with your local Florist, she placed me on hold and contact the Flower Basket herself. When Meagan came back from the hold, per the Flower Basket Florist..."either I accept the smaller version Peace Lily and have both plants delivered or no plants will be delivered at all.....PERIOD". Again....WOW!!!! As for your statement "that the delivery distance justified the need for two plants"....the distance from the Flower Basket in Albany, Ga to the Funeral Home in Dawson, Ga is a grand total of 22 mins. I was born and raised in this area and I'm familiar with the locations. So, don't try YOUR LIES on me. With no RESPECT being shown to me by neither The Flower Basket nor FloristOne as a CUSTOMER.....you bet I cancelled my order with a quickness. After I explained all of this to my cousin, she provided me with a number to ANOTHER FLORIST SHOP and I ORDERED the plants of MY CHOICE and had them delivered to my Uncle's Wake and Funeral ON TIME. The only good thing that came out of ALL OF THIS MESS is that I got my money back. Whether anyone heed my warning or not, that's on them. But, please trust and believe that I will NEVERRRRR EVERRRRR use your company again. In fact, I'm going to reach out to the Funeral Home (since they are friends of my family) and tell them all about my experience with FloristOne and your Florist (The Flower Basket). I'm pretty sure they would love to know how FloristOne REALLY treats customers. read more

I ordered flowers for my Grandmother's funeral, and less than 30 minutes later I am told they don't have the arrangement, but want to make their own. I paid over $100 and I have no idea what the flowers they are sending are going to look like. I am highly disappointed. This is stressful enough, and now this. read more

If I could zero stars I would me an my sister ordered flowers for our aunts funeral in kenton Tennessee within 24 hrs before the actual time never arrived at all, later that evening get a message saying flowers was unable to be delivered the next day this is not a reliable service for flowers on time we are very upset. read more

Great dependable service. Easy to order exactly what you want. Confirmation of your order received via email with another email notifying you when and what time the order was delivered. Would certainly recommend Florist One to others. I will contact them for future needs. read more

Thank you FloristOne the spray I order for my father's funeral was BEAUTIFUL!! The quality and freshness really showed. I would recommend FloristOne for any occasion. They were very professional customer service at its best. Thank you again - Tricia Marlow read more

I've never had a florist send me a picture of the floral arrangement. You always wonder if the product delivered matches up to the picture on the website. In the case it did and the flowers are beautiful. Top notch customer service. I will definitely use this company again. Thank you! read more

Florist One - Flower arrangement - Florists Near Me

Easy to use website and on time delivery. The whole process was great. The flowers looked amazing. I was really happy with what they did. Made my day. Thanks again and I would use them over 1800 flowers any day...nice work! Their delivery notification system was easy to make sure everything got taken care of. read more

Great service ordered an arrangement for a friend quick.It was easy over the phone order great personable customer service.you can view there are Arrangements online but I let the florist pick and it was beautiful read more

I live out of state and had to order flowers and balloons for a friend in a local hospital. I saw FloristOne online and their selection was wonderful. I ordered online and the delivery immediate and the items were exactly as pictured. I highly recommend them for both in-state orders or from out-of-state like I did. read more

The flowers arrived at the funeral home late and were of poor quality (the roses appeared to be several days old).

I submitted an order for flowers ahead of Valentine's Day and received an order confirmation. ON Valentine's Day, I received an email saying that they cancelled my order because they don't have any local florists in the area. i would NOT recommend using this company at all. read more

If possible I would give them a 0. My husband's funeral flower order was substituted without me being informed. The flowers that were sent were nothing like what I order, very disappointed. I would have canceled the order before excepting this arrangement. I ask for a 50% refund on a $203.00 order which I should honestly be fully refunded. Their policy is to replace, refund or dicount if not satisfied. They couldn't replace them, the funeral was over and you never get that day back. They do not stand behind their guarantee. Would not recommend this company to anyone. They offered me $20.00 what an insult on a $203.00 order. read more

The flowers looked exactly as depicted in the online picture. All of the flowers were fresh and stunningly arranged. I was very proud of my selection and received several compliments on the flowers from others. read more

Ordered flowers on 8/22/20 at 12:30 pm CST. I received a text message letting me know my order would be delivered on same day. I just assumed it got delivered. I got a text message at 9:50 am CST on Monday 8/24/20 letting me know that my order was not delivered. The reason they gave me was that the florist was closed on Saturday. This is information they could have given me on Saturday and I could have made other arrangements. There customer service has the attitude that "It kind if suck when that happens". Nothing was really offered to me other than to deliver my order on Monday. Do not use this place if you need dependability. read more

Thought I would surprise my wife with flowers delivered to work for her birthday. Order was placed in the morning and received order confirmation at 9:11am. Received a text at 2::30pm that the flowers I chose are not available and they would like to make a designers choice arrangement instead. She leaves work at 4:30pm. Pretty sure there is not enough time to make the arrangement and get it delivered in time. Asked them to cancel the order and was told my refund could take 2-3 business days. Customer service in today's society is almost non-existent. Just bummed that something that was once a simple process is now a half-hearted, half-assed service. read more

I had a bouquet delivered to a friend at the Mayo Clinic. At the time I was unaware that she was unable to receive flowers because she was in the ICU unit. FloristOne sent a text with that message and assured me they would keep trying until she could receive them. When I realized it might be a while before they could be delivered I was able to text to have them cancelled and my money was refunded in two days. I ordered again about 12 days later and they arrived the next day. They were absolutely stunning. Excellent customer service! read more

Exactly what I ordered. I am very pleased and would 100% order again! I also appreciated that they sent me a picture of the actual arrangement being delivered. That was above and beyond in my mind. Thank you. read more

Florist One - Florists Near Me

Easy online ordering. The plant was delivered the same day, as promised, to my brother in the hospital. I failed to check the box for 'no substitution', and that was the case. However, the plant basket is beautiful, and it greatly lifted his spirits after being without a visitor for one week due to Covid-19. The prompt service is very much appreciated. read more

I am not happy at all right now with Florist One. I called before placing an order to make sure there was sufficient time to make the delivery for funeral flowers. I was told yes they had enough time to make the delivery. I proceeded with my order. One day later I receive an email and a call that the order was cancelled, because they didn't have time to make the delivery. Okay fine. I expect a refund of $113 to be applied to my credit card account. 3 weeks later no refund. read more

I made my ordered from Florist ONE through phone and the initial service was great. They were helpful and understanding of my situation and urgency of my request. When asked how I would like the gift card message to say, I told them I would call them back to update them later. Proceeded through the check out process and after 10 mins, I called them back to make the gift card message update and they assured me that the message will be updated when we receive the product. Fast forward to the evening, we received the product and was VERY dissapointed. It was smaller than I anticipated and some of the flowers, roses and stems were already dying or falling off. On top of that, the product on their website showed a ribbon that we clearly did not receive. The gift card message that I had requested to update didn't happen and got our family name wrong. The writing itself looked unprofessional and the arrangement seemed like a rush job that was quickly thrown together. After I called and messaged Florist One about my situation, they messaged me back saying they would like to amend the situation. I requested that a new batch be sent over with the correct messaging and possibly have it sent before the funeral service the next following day. I didn't receive a call or text message back until a week later via email saying that the photo I sent of their product was good and the flower arrangements were fine. Clearly, we had a difference of opinion on quality and professionalism. It was shameful when comparing our flowers with others that were more elegant and blooming. Im very dissapointed in the quality of their products or at least the local store that received the order. I was looking to at least receive half of my refund for this but only 1/4 of it was refunded. Definitely won't be using this service again. read more

Florist One - Original photo we thought we'd received. - Florists Near Me

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We looked at a ton of sites to find a place that delivered to Puerto Rico and were happy to have found Florist One. Unfortunately, our order was not delivered on the day scheduled due to issues with the suppliers vehicle, but they were delivered the next day. They compensated us by returning the delivery fee. This company was very easy to communicate with via text and that was appreciated greatly. I would use this company again. read more

I ordered a lovely bouquet for a friend that is spending weeks in the hospital. I looked through all the bouquets and chose the one I liked best. It has a place to ok substitutions and I said "no its not ok". Well they sent an lot of substitutions. Didn't even look like what I ordered. I messaged them and they offered a discount..I am livid. It wasn't about the money. It's about getting what I ordered and following directions. I will not be using this florist again. BUYER BE WEAR! I gave it onr star because they did deliver a bouquet and my friend liked them..or did she? Of course she's not going to complain about a gift. read more