The actual visit and test was fine, it's getting the results that's difficult. It took calls from…read moremy doctor's office and from me to get the results to the doctor. Solis failed to send the results to me. I called and requested the results, and was told they would send them that day. Three-plus weeks later, I had not received the results. I called again. Had to go through Solis' call center. Takes at least 20 minutes for them to connect me to Denton. Another 15 minutes for Denton to answer. Denton now claims I have to come in to sign paperwork (again) or print out a form from the Solis' website and send it to Solis before Solis will release my results to me. (Other labs have always sent me a copy via mail or email of my test results.) And the staff member I talked with thought it was humorous--actually laughed--that I was annoyed Solis had not sent my results. I won't use Solis again.

This was the best medical experience I've had in years! This was my first mammogram and I had no…read moreidea what to expect, but my experience with the office was outstanding. Everyone I dealt with was very kind, helpful and respectful. I couldn't have asked for a better staff to put my concerns at ease, especially Rebecca! The initial appointment process is not with the people in the office. I received an automated call and text a few days after the referral. The message directed for a call back or to schedule an appointment online. When going to the website, you have to choose your location and choose from 15 min increments for appointments.  I opted to call back, but it does route you to someone who makes appointments for all the locations. I do want to say the woman who scheduled me was very polite and patient, answered all my questions and made sure to tell me things I wouldn't know since it was my first time, such as not wearing any deodorant, perfume or lotion to the appointment.  The Rayzor Ranch location was booked until after the New Year, but she suggested this location because they had openings, including Saturdays! That was so convenient with my work schedule, but I think some of her info was outdated as she referred to this location as Denton Regional (correct address, but it's the Professional Building next to Medical City, Suite 211) and told me to be at least 15 minutes early to my 7:45am appointment. While they are open 7am-4:30pm on weekdays, they didn't even open until a few minutes before 7:45am on Saturday. These discrepancies didn't bother me, but I could see someone being upset/anxious because of it. The website doesn't have these discrepancies.  What I absolutely love is their system automatically reminds you of the appointment via text and email multiple times. My appointment was on a Saturday and I received those reminders the Monday and Friday of both that week and the week before. The reminders also give you the option to reschedule, so I was actually very comfortable making the next appointment during registration, because I knew I wouldn't have to keep track of the dates insurance would cover and rescheduling is so easy. While in the registration process, I heard several interesting things. One was they had some sort of translator that they were using on a phone call- fancy technology. Another, is that someone was paying out of pocket without insurance and it was $72, not bad compared to other medical procedures. Lyssa helped me with the fairly short registration process. There were only 2 slight delays and both had to do with my PCP not forwarding all my information with the referral. They need to scan a physical insurance card and if you are like me, with only a digital one, they will need to text you a link to upload it. The text didn't work after 3 times, but an email with the link worked just fine. The other part was the family medical history, I have a detailed sheet of my family medical history, but I didn't bring it with me because I thought it was sent from my PCP and this made me anxious that I wasn't prepared to go off my memory with only 1 cup of coffee as support. However, she assured me it was ok if I was unsure of ages etc and to just fill out what I could for breast and ovarian cancer. After I entered the 5th family member, she empathetically told me it was enough and that I clearly had a strong family history and should definitely keep up with the annual appointments. This was the opposite of any medical experience I've had in the last 2 years as I have been blown off by PCP's and insurance companies in an attempt to get testing suggested by my father's oncologist. Rebecca was also emphatic about me keeping up with my appointments because I have such a strong family history. I swear, these women made me feel so validated on this topic without any prompting- what a breath of fresh air! They walked me back to a very clean waiting room with multiple changing rooms and lockers to undress from the waist up and put on what is essentially a pancho in scrub form. You put your items in lockers with keys that have celebrity names (I got Lucille Ball) and take the key on a bracelet and wait in a chair. This process was impressively efficient and fast, I sat less than 90 seconds before Rebecca called me and walked me down the hallway to where the scans are done. She had a great beside manner and did a great job of explaining the entire process to me and putting me at ease. She was thorough and did one of the 4 scans again to ensure it was clear, asking me if I was okay and encouraging me throughout. The entire process was less than 10 minutes and completely painless and I felt comfortable and respected the entire time. She was a complete blessing.  After that, I was done and out as the registration process takes care of all scheduling/payment in advance. I received the results via email early Tuesday. I can't believe it was so easy!

my point of view! it must be the hardest for a woman doctor of radiology, in a private practice,…read more not affiliated with any corporations, or the "good old boys club". when i walked in for my set appointment, with a totally fragmented case, unreleased films, reports from my horrid experience at baylor scott, white corporate roller coaster, it was very hard for her to work on that puzzle, time consuming also. thankyou jesus dr. khan took the time. i paid a small consult fee . she consulted with my husband and me for an hour. it was worth every penny. who gets to speak with your doctor like that? worth every penny for consult. she also performed the test procedure personally. who does that being a doctor of radiology?? i would advice any woman to begin your journey with dr khan. you will get top tier care and expertise. i would wish no woman go through what i have been through, just because i didn't know, baylor scott white. go to the best in the very beginning of your health evaluation, dr khan. carol ann hicks. august 18 2026

I had a very disappointing and upsetting experience during my mammogram appointment…read more When I scheduled the appointment, I was told that they would need my previous mammogram images. At the same time, I was also told that if I brought my previous mammogram reports instead of the images, that should be enough for the appointment. Based on that information, I brought all of my reports with me. Unfortunately, no one asked for my previous reports or images during check-in. Only after I was already in the imaging room, just before the exam, Dr. Sarah Khan came in and asked if this was my first mammogram, even though I had clearly scheduled a diagnostic mammogram and had provided all the relevant details in the check-in forms. She seemed frustrated that my previous images were not available, and instead of addressing the communication issue with the front office, that frustration was directed toward me. She then asked why I had changed radiologists. I explained that I had previously gone to another imaging center, but traveling there had become difficult and this facility was much closer to my workplace. Even after I explained that, she again asked whether I had chosen this facility because it was cheaper in rude way. She then told me that seeing me was "a waste of her time." Hearing that from a physician while I was already anxious about a diagnostic mammogram was extremely hurtful and unprofessional. She also asked me questions about my previous mammogram report. Every time I tried to explain my medical history or answer her questions, she interrupted me before I could finish. She then said that my "story" did not match the report. I honestly didn't understand why my own medical history was being questioned, and I was made to feel as if I was lying. Dr. Khan then said I would need both a screening mammogram followed by a diagnostic mammogram (after few days). This was never explained clearly to me, and I was taken back into the imaging room before I fully understood why two mammograms were being recommended. When I expressed that I was uncomfortable having two mammograms without a clear explanation, she told me that she could not continue with the imaging. As a result, I left the appointment without getting the mammogram. To make matters worse, the front desk staff also implied that the situation was somehow my fault, even though no one had verified my previous reports or informed me of any issue during check-in. If previous images are required before a diagnostic mammogram can be performed, that should be confirmed before the patient is taken into the imaging room. Patients should not be made to feel blamed, dismissed, or disrespected because of internal communication issues.

A huge thank you to Dr Rivet and the team there at Denton Plastic Surgery! My 72 year old mom who…read moreis visiting from out of state took a face first fall in our garage and split her lip open. Urgent care couldn't see her due to the severity of the cut. An ex coworker of mine was able to phone Dr Rivets office and they were able to get her in 20 minutes later. Everyone at the office was attentive, sweet and treated her very kindly. Dr Rivet really calmed her down and was extremely patient with her. Was able to get her lip stitched up and was in and out in about an hour. The office didn't price gauge when her out of state insurance wouldn't cover her procedure. Holly, Sarah and Dr Rivet thank you again for your kindness!

After lots of researching I decided to make an appointment with Dr. Flugstad. I had my consultation…read morewith Dr. Flugstad last year in April. The day of my consultation I was a bit nervous and excited. I was prepared with my question list. The consultation went better than I expected. As soon as I met Dr. Flugstad and his assistant Michelle, I felt at ease. I felt very comfortable and excited. Months after I booked my surgery appointment. During the time before the surgery I always had lots more questions and concerns and all the time Dr. Flugstad and his assistant answered all my questions. I felt bad for emailing them all the time but was very happy with their patience and that they were answering all my questions in a timely manner. All of Dr. Flugstad's staff that I've come across with have been very friendly and polite. The day of my surgery my husband was my ride/nurse. Dr. Flugstad's staff was ready for me and provided my husband with lots of information and made him feel comfortable while he waited for me. Before I went to sleep his staff and I had a great conversation with lots of laughs. While recovering at home Dr. Flugstad checked in with us often, we were reassured that if we had any questions or concerns not to hesitate to call. Everything went well with my surgery and I've been very happy with my results. I recently had an appointment to see how I was doing and we were both pleased with my recovery. I really enjoy being in their office. They are very friendly and I love talking to his assistant Michelle. She knew about my moms passing, she gave me a big hug and condolences. Honestly if I were to get another surgery. I would most definitely go to Dr. Flugstad. I definitely recommend him. I am very happy I chose him, there was something that automatically clicked when I met him. It was an automatic comfort. They have lots of different procedures available, not just surgical ones.

Surepoint ER - Denton…read more My family always comes here for emergency care, and every visit has been an excellent experience. The staff is very professional, knowledgeable, and caring. They take the time to explain everything clearly and make sure we're comfortable. We truly appreciate their amazing service and kindness -- definitely the best ER in Denton!

I never leave bad reviews, but I just had the worst experience with Dr Patel I have ever had with a…read moremedical professional. Was initially admitted and discharged after the Dr managed to diagnose me with "gastritis" and offer me Motrin. He failed to mention my pancreatic cyst had doubled in size. When I came back 2 hours later in excruciating pain he told me "I'm not a pharmacist go get your drugs somewhere else" I'm currently admitted across the street at Denton regional with a "horrible case of very obvious acute pancreatitis " The rest of the staff was amazing and the facility is clean. Dr Patel, when he isn't sleeping is not only rude but he's unable to properly treat people with serious sicknesses and accuse you of seeking drugs for an extremely painful injury. The funniest part is he said and I quote "real pain meds are for things like broken bones" I have broken bones, including my tailbone: I would take that over pancreatitis in a heartbeat

I complained on 7/11/23 that I arrived at 9:15 to complete check in For my 9:30 appointment. I was…read moretaken to an exam room. By 10:30, I was tired of waiting and I left None too happy. A person from the dermatology called me back and rescheduled me with Dr. Yee. All went well. Who knows what really happened with Dr. Lyde? I think I was forgotten but at least they got me rescheduledin a timely manner. Dr. Yee was thorough and quick.

Lyde Carolyn (dermatologist) in Lewisville compassionless & UNPROFESSIONAL. I normally do not…read morewrite reviews online; however, due to my previous skin cancer, I want other patients to know her lack of empathy & to warn others. I went in today for a annual body screen, prescription renewal, and a concerned spot on my lip. She reviewed the spot, and gave her suggestion on treatment. When I asked about the "permanent scaring" on freezing a spot on my lip line, her response was "I've already told you 2 times," looked at her nurse and told her nurse to "explain" and walked out of the room onto the next patient (dismissing me)!! I've never been treated like that before, so I was pretty much in shock. If you are looking for a Dr that's going to spend time on your concerns, takes the time to read your history of current medicines (her office prescribed), and your previous cancer history (that was done at her practice) this IS NOT THE DR FOR YOU. I have seen Dr. Newton for over 20 years, and he's no longer in her practice. I went to her today (because my records are still there). I've seen her one other time, and was not impressed then as well. On a positive note: There also must have been a complete change at the practice recently, and I had no problem with this (amazing and kind staff, nurses and front desk).

I had a CT scan and an MRI on 2-11-26. The center has a wonderful staff. They work hard to get the…read moreneeded images. I highly recommend this imaging center

I had to go in for an MRI and I had a great experience with the front desk and MRI tech. The…read moreenvironment was clean, calm and everyone was very personable. The location was convenient and easy to find as well.

I cannot recommend Sheri and Visions of Love Ultrasound enough. She has eased all of my anxiety…read morewith this being my first pregnancy. I've gone in multiple times now to check on baby and get updated pictures as we tell family members. Her office is adorable and the visits are always smooth! I also did a SneakPeek test with her to find out our baby's gender early, which was so much fun. If you're like me and want to see your baby more often than your OB allows, Sheri and her services are perfect. Can't wait to do more of the 3D ultrasounds as he grows!

We came here today for my daughter's appointment. My daughter is with child and her and her…read morehusband invited the us to experience the moment with them. The appointment was to get some high-definition sonogram images of their on to be born baby. When we arrived, Sheri, greeted us warmly and escorted us into a very comfortable room where the procedure would take place. Her business, Visions of Love Ultrasound specializes in 3D/4S Ultrasound images. The room where the procedure takes place has a comfortable bed, shelves with plush animals, and monitors all over so that everyone in the room has a clear view. I was impressed at how patient Sheri was and how she masterfully positions both mother and baby so that she is able to get some amazing shots. Sheri takes her time in order to make sure everyone is comfortable and that she gets images everyone is happy with.

We have taken a beloved Family member to this hospital several times. We cannot express the…read moregratitude that we have for this team of Doctors, Nurses, Techs, all Assistants, all Staff members; and everyone associated with this hospital. They are incredible and have taken the best care of our family member. We are very thankful for each of them! This is a 5-star medical facility that our family highly recommends. Thank you all again.

The ER staff went above and beyond when our son was brought in with suicidal thoughts .... the care…read moreand compassion shown was moving and while I feel we can do better for mental health issues and you do need better case managers as they did nothing to help us ... THE ER itself was amazing and much gratitude from my family