My mom came here for both of her cataracts and overall it was a pretty good experience. The office…read moreemployees and nurses were all really nice and the office itself is very clean and well kept. I really enjoyed their snack corner where they have a keurig so you can make yourself a cup of coffee and they had snacks and even fresh cookies at times too. It was a nice added touch. The doctor is very quick and you mainly deal with the nurses and office staff. For follow up they're pretty straight to the point and make sure you are healing well. From start to finish we had the consult, the surgery, the day after surgery check up, the other eye surgery, the other eye day after check up, and a week after that the last post surgery check up. I really liked the office and my mom has has no issues. There are a lot of negative reviews and I think if they went over the documents in more detail about the hazards of eye surgery they would have less bad reviews... but for us, knowing what this was going to entail? A great experience.

Our experience with Texas Eye and Laser Center was deeply disappointing, particularly given the…read morenature of the patient population they serve. Many of their patients are elderly and have mobility limitations, hearing loss, or not surprising, vision impairments, yet the staff often seemed entirely unprepared or unwilling to accommodate those realities. Throughout the exam process, patients' names are only used when they are initially called from the waiting room. Once a patient begins making their way toward the sound of their name, the staff member has often already disappeared around a corner or behind a door, leaving confused patients trying to figure out where to go. In exam rooms with dim lighting, patients are told simply to "sit here," but when they ask where exactly, staff make little to no effort to guide them physically or verbally. I witnessed an elderly patient who appeared very unsteady on her feet being cut off twice by the same staff member as she hurried a file to the front desk and then back toward the exam rooms. During the second pass, the patient lost her balance and barely able to steady herself with her cane. The staff member did not stop or acknowledge the situation. I understand the office can become busy, but this interaction created a clear patient safety concern. A fall could easily have occurred, potentially resulting in serious injury. The impatience displayed during eye exams was also surprising and frustrating. Patients were frequently interrupted before they could finish reading the chart, with staff members either blurting out the letters themselves or switching to a new line before the patient had completed the current one. For an ophthalmology practice, the lack of patience and awareness shown toward people with vision difficulties is difficult to understand. Unfortunately, while the exam office had serious issues, the surgery center experience was even worse. Everyone is entitled to an occasional "off" day, but when the same problems occur again just weeks later during a second surgery, it suggests a pattern of "business as usual" rather than an isolated lapse. The most troubling aspect was the front desk staff at the surgery center. The woman working the desk was consistently rude, dismissive, and unhelpful. She either would not answer basic questions or could not provide clear answers. Rather than assisting elderly or mobility-impaired patients, she remained behind her computer screen barking instructions across the waiting room, leaving everyone confused about who she was addressing. When questions were asked, she regularly interrupted people only to respond with variations of, "That's how we do it," which is not a meaningful explanation or acceptable patient communication. The communication and coordination throughout the surgical process appeared disorganized and inconsistent. Even staff in the exam office seemed aware of the dysfunction and expressed frustration themselves. One major issue was the lack of consideration for transportation planning. Surgery check-in times were not provided until the day before the procedure, leaving families scrambling to arrange work schedules, school drop-offs and pick-ups, transportation, and caregiving responsibilities with virtually no notice. This entire process reflects a significant lack of leadership and patient-centered planning. An experienced office manager should be able to establish predictable and accommodating procedures that better support the staff, nurses, doctors, patients, and their families. Just as importantly, management should ensure that front desk staff receive proper customer service and accessibility training so they can interact respectfully and effectively with a patient population that often requires additional patience, guidance, and compassion. There may be capable medical professionals working here; however, the overall patient experience is overshadowed by poor communication, impatient staff, and a concerning lack of empathy for the people they serve.

The staff are fantastic! Dr Hu has years of experience. I had my cataract surgery and everyone was…read moreprofessional, yet made me feel welcome and eased my fears. They make sure you come in the day after to check everything is healing well and even called a few days later to make sure I was still doing well! I am going back for my second eye and can't wait!

I find the office staff to be great and some of the doctors are great as well but Dr Hu is in a…read moreclass by himself. I have been to hundreds of doctors in my sixty years on earth and he, by far, is the one that stands out. You usually wait 2 and a half to three hours for him to run in the room, talk without ever making eye contact ( maybe it's a pink eye fear) and leave without answering a single question, actually speaking over you as you try to ask something and then walking out of the room while you are speaking to him. Like he can't be bothered. He's so disrespectful.

I called to set an appointment with a retinal specialist. I have had retinal issues for the past…read moresix years. I moved and wanted to get a new retinal specialist closer to me. The person taking the appointments insisted I had to see a general eye doctor before I could see the retinal specialist, basically insisting that I waste an office visit. I let her know that I had a referral from my primary care physician and she told me that I would have to have a referral from an optometrist because my primary care physician does not know about eye care. That was enough for me to cancel my appointment. Judging from other reviews, especially other offices, I probably dodged a bullet avoiding this practice.

Excellent doctors and great follow up care. I have used them for 20 years for eye exams, and…read moresurgeries .

Should have done the procedure sooner. Painless. Vision has improved tremendously thanks to Dr…read more Ranelle. Very professional and caring environment thanks to the staff. Highly recommend their eye clinic.

From the owner: Refractive Surgery, Cataract Surgery, General Ophthalmology, Diabetic Exams, Glaucomaread more

Dr. Zebrowski has been my eye doctor for over 10 years. He's the absolute best! A very caring,…read morededicated doctor who takes the time to listen to you and go above and beyond to ensure you leave with the best sight possible, even when you're extremely vision challenged. Go see him now! You won't regret changing to him as your eye provider! Your eyes will thank you!

Great staff. They've been taking great care of my eyes for many years…read more Thank you Destiny (fron desk)for your outstanding service!

I had an artificial lens put in about 1.5 years ago and it was life changing and such an easy…read moreend-to-end process. I love Dr. Strange and his entire staff. I highly recommend you doing this for yourself if you can afford to. It was a big ask for me and I didn't want to spend the money on myself but I did and I'm so grateful.

From the owner: Taylor Strange, D.O., is a board-certified ophthalmologist and an expert LASIK surgeon and cataract…read moresurgeon at Alliance Ophthalmology in Fort Worth, TX. Dr. Strange has years of experience that have given him a deep knowledge of different ways to tailor your vision correction procedure to your needs. He'll work closely with you to find your most comfortable path to clear vision. For life-changing vision correction surgery, schedule a consultation with Dr. Taylor Strange at Alliance Ophthalmology in Fort Worth, TX.

I completely got busy and forgot to gush on this bizz; the staff is very customer friendly. A great…read moreface for the eye center. The Doc is amazing. Great overall experience. Thanks!!! I had to pay more as a new patient but I know I won't the next time, and I will go back. Check them out!

I feel this is an all around great office! The Dr. is very knowledgeable and professional. The…read morefront office people are friendly and helpful. I was very well taken care of!

Brooke was amazingly helpful! There was a bit of a wait since she was the only one in the store but…read moreshe was funny, helpful and insightful!

The best I mean the Staff evryone is friendly but the Manager (Ms.Brook) she was the bomb Not only…read moredid she help she explained every thing I want to thank them all

Have had outstanding experience For past several years…read moreHad cataract surgery and follow ups Everyone is nice and highly professional Wonderful experience

Maybe it was the day I was in there but I left not understanding why I should be getting the most…read moreexpensive lens replacement. Maybe that's what I needed but I'm a fairly intelligent person and I asked a lot of questions and I just felt confused.