Was referred to them by our HMS Home Warranty. Called them on a Sat morning, they told me they'd call me back in the afternoon to give me a time their workers would come on Sunday. I ended up calling back. 9am-12pm Sunday. They showed up at 12:05pm. No biggie. He looked at water heater, got info and told me I needed a replacement and once HMS approves it they'll call back to schedule it. They called us back before HMS even did. Told us upfront that there were a few things HMS didn't cover, some optional and some required. Scheduled for 9am-12pm the following Tues. We told them that the work had to be done by 1pm because we were leaving town. They showed up at around 10ish removed and re-installed a new water heater by 11ish. Guys were quick and knew what they were doing. No fuss. Had to touch up vacuum after they left but very minimal. I'm not sure why they got such bad reviews, but I'd use them again. read more

Ed at Flowright is one of the best contractors I have ever worked with. He came out for a water pressure problem I was dealing with and quickly diagnosed the issue. He purchased the replacement unit and installed it on the very next day. He came back again for a follow up appointment during the weekend and resolved another issue for us. Great communication via text messages. The team showed up on time every visit and cleaned up the mess before they left. Ed charged a reasonable fee and refused to accept additional payment for the follow up visit even though I was insisting to pay. It is difficult to find a good and honest contractor these days and Ed is one of best! I highly recommend them and will definitely keep using them myself. read more

Ed came to our house and was able to fix many plumbing problems that we inherited from our home purchase . Was very reasonable and compassionate to our needs would highly recommend his company . My family and I are very thankful. read more

The company took a call on a snowy Saturday; only plumbing company that answered my calls that day. They committed to driving an hour to come out on Sunday but got pushed to Monday due to road conditions. They arrived at their exact commitment time and efficiently took care of the plumbing leak. They had to drive to the local Lowe's to get parts and the fee was more than reasonable. This gave me great piece of mind and my elderly parents a lot of relief. All future business will be given to this company! read more

Fraud seems to be their business. We have pipes under our shower leaking and we were assigned this company through our warranty (even though they're about an hour away). This whole process started about two months ago and we STILL have NO RESOLUTION. The first two times they were supposed to show up to identify the problem, they did not. Not convenient when you take off multiple days work. We finally got them to show up the third time but they were very late. They walked in, did nothing besides look at the water spots, and then we of course had to cut them the initial $100 check. We were told they'd submit with warranty company and be in touch to schedule work. Has been two months and have heard NOTHING. In fact, the warranty company stated they never submitted it. Finally, we call the warranty company to check in AGAIN and they say flow right did not give them enough info for the warranty(surprise) so they contacted them to get more info. Flow right stated our shower pan is leaking (LIE) and therefore our warranty has now been denied because that is not covered. Needless to say, I am irate, and this fraudulent company should be shut down. I'll be contacting the better business bureau as well. read more

CJ is very knowledgeable and helpful. In the process of working to get a shower fixed that a different plumbing company did a bad job on. Very happy to work with someone who knows what they are doing. read more

The owner responded quickly to my request and came out to give us a quote by evening. Plumbing for bathroom, utility tub, washing machine, water softener, all items hooked up to lines once floor was done and dry wall for 5 rooms. Plumbing was completed in one day. Dry wall took about 7 days. 90% of hookups completed and water softener took about 5 weeks. As for the quality of work they did, I would give the dry wall crew a 'D+'. Plumbing a 'D'. Hook ups are not completed, but right now a 'C'. The pex lines were cut to make two 90 degree turns near floor, instead of going straight up into sink. When you open the doors of vanity, you see the sloppy job they did. It is not hid. Dry wall looks like a puzzle. Each sheet rock is ran in different directions. There are numerous gaps either between each sheet, around receptacles, doors, and they covered up one of the light electrical boxes. The utility tub has a sewer smell coming from it. It took the owner several days and about 3 text before he got back with us. Can't change any of the above. Took some money off the price and and said to call when ready for bathtub fixtures to be put on. It's been 5 days since we called. Now we wait until 'who knows when' before the other 10% of hookups get completed. Our permit runs out in 3 days. Can't stand the rotten egg smell coming from utility tub. Hired a new plumber. Cut into wall and found the vent was covered up and had two pieces of pipe that should have been taped, glued, or something together. They were separated and this is what was causing the smell. read more

I got in contact with this company thanks to HMS, my home warranty company. The plumber, Bruce, examines the issue and says "I don't have the right part to fix your issue right now so I'll come back tomorrow and take care of it. It would've taken me 2 minutes to fix it but i just don't have the right part. I keep telling my boss that we should stock these parts but he never listens to me" At that point, I pay him the $100 deductible because he says i am required to pay him anyway. He leaves without doing ANYTHING. 24 hrs later I get a call from their service dispatcher. "Your problem isn't covered by the insurance. You'll have to pay extra for us to come out and fix the issue. Would you like to schedule an appointment?" Oh did I mention that this company has a BBB rating of "F"? read more

As with another reviewer, I had very bad experience with this company. HMS warranty company referred this. Voicemail messages left with company were not returned. Once I was able to schedule the call, the technician Rob never showed in the 8 to 12 window. I tried reaching the company but again no answer and voicemails not returned. Finally I called HMS and the got hold of the dispatcher. Two technicians came out to evaluate the issue with water heater. Even though the water heater and expansion tank was covered by HMS, they added things to the quote as required code upgrades. Gas flex which is available for about $15, they were charging $75 for the same. Drip pan is available in the market (both at Home Depot or Lowes) for about $10, they were charging $75 for that as well. Stand which I was not is not a code upgrade was included at $225 which is available at about $50 bucks. Disposal of the old water heater was extra charge at $100. The quote was included expansion tank even though it was covered by HMS. When I reached out to HMS, they took it out. All of things quoted were being charged at 5 to 7 times the cost at local stores. Called HMS and made a official complaint of the dishonest, unreasonable and unfair practices of this company. I would never recommend this company to anyone. read more

As with another reviewer, I had very bad experience with this company. HMS warranty set up the referral and I set the appointment with FlowRight on Friday 4/29 . The plumber, Bruce, came out to work (on Monday 5/6) on a sump pump that had stopped functioning. The plumber decided that it was an electrical issue and that the claim needed to be transferred to an electrician. He collected the deductible payment and left. The electrician came (on Friday 5/9) and determined there to be no issue with the electrical components and that the plumber needed to return to replace the pump. The warranty folks transferred the claim back to FlowRight and we set an appointment for Saturday 5/10. We are now a week into processing on this claim, nothing has been fixed, and I have taken off work two afternoons to meet service technicians. As I was waiting for the plumber, I received a call from HMS Warranty in which they stated that they could not cover the work, as the plumber had contacted them to indicate that the pump was improperly installed and located in a location that was not covered by contract. FlowRight Plumbing worked the system to receive payment for a home service call and did not have to perform any work by fraudulently claiming an electrical issue, then upon referral back they got out of having to fix the issues. I am still working to resolution with the Warranty folks, however all should beware of this company. They are not Better Business Bureau certified, and will attempt, as other reviewers have indicated, to maximize their profit while minimizing the actual work performed. REFUSE them if you are referred to this business. read more

Best company I have ever dealt with for plumbing and heating. They responded quickly to my phone call the first time. They have done 3 different jobs for the Pueblo Divine Science Church and all were done timely and without any problems. I will continue to call them for our plumbing and heating needs. All of their employees, whether in the field or the office are great people. The last three that came out to put in a new furnace were Joe, Gabe and Ray. All three are knowledgeable and answer my questions without hesitation. I have also had them to my house to put in a new garbage disposal. Myrna Chandler read more

This company was dispatched for a plumbing problem through our home warrant service. We were given a window between 1 and 5 pm for the plumber's arrival. He arrived at 4:40 and determined he didn't have a snake long enough to reach the clog. This was frustrating because I told the dispatcher that we suspected a main sewer clog and raw sewage was leaking out of the toilet and tub. He was then scheduled to return the next morning between 8 and 12. I received a voicemail at 9 am stating his daughter had a doctor's appointment and he wouldn't be arriving until after noon. 1 pm passed, 2 pm passed, 3 pm passed, and at 3:50 I called the dispatcher to ask when the plumber was coming. She informed me he just left and was on his way. At 5:15, the dispatcher was no longer answering my phone calls. My husband waited until 6 pm before leaving because we can't stay at a house with no plumbing. At 8:15, the plumber texted me informed me he was 15 minutes away! I told him we are an hour and 15 minutes away at my in-laws house! The next morning, they tried to call me to schedule again and I just said no thank you. I will call a reputable plumber who is reliable and professional. I also cancelled my home warranty because contracting out to companies like this is insulting. I'd rather take the money I spend on the warranty and just pay out of pocket if needed. read more

Terrible experience. I can't rate them on their work, as they never showed up. My warranty company assigned Flowright to me and told me they would stop by sometime between 2PM-10PM. I called around 8PM and left a VM, but they never showed up or returned my call. Called several times the next day for an explanation and to reschedule but of course they did not answer. I took off work to get my garbage disposal fixed, but they have no regard for others. read more

If you enjoy being yelled at and called a liar by your MIA plumber, go for it. Rude and inept. Made three appointments, didn't show to a single one and then said we made it all up and he couldn't possibly have skipped appointments. American Home Shield (just as useless as Flowright) even replaced him not questions asked. I would never let this plumber in my home, so maybe it works out he never showed. read more

I've used Flowright on several occasions. Water heater replacement, copper pipe replacement, icemaker line disaster fix, shower that wouldn't turn off... etc. They are friendly, fast and efficient. Saved me tons of money on the pipe replacement. They are not always the best with call backs, but it's not hard to pick up the phone and call again. I use them every time I have a plumbing need now! read more

Flowright came out today to fix our plumbing. The two gentlemen were fast, efficient and helped process my claim with our Sears Home Warranty. They were in and out in quickly and fixed the problem quickly. They also gave advice on what to do when winter starts. read more

Wow, one word: beware. My water heater broke, but it was still covered under warranty both thru the manufacturer and thru my home warranty. They charged me over $500 in "mandatory upgrades." This seemed odd to me, so I called around to other plumbers and they confirmed this was a rip off, but I was in a bind and I needed the work done. So, then I asked for an itemized list. The admin assistant clearly knew I was onto their game because she played around, rushed me off the phone and after everything was said and done, I had to request this 3 times before they provided it to me. To add further insult to injury, they left my floor a muddy mess. RIDICULOUS. I would HIGHLY recommend just about any other company. read more

Absolutely terrible. HMS Home Warranty sent us to them for service on a shower valve. The my arrived, said I needed to order a part (I later learned they were supposed to do this). I scheduled two times for them to return and both times they did not show up and never called. They never returned any voicemails and I had to call them for days and days to get anyone to respond. We took off two days of work to wait for them to show up and they never came or called. Extremely unprofessional. Don't use them, and if your Home Warranty gives you this company, ask for a different one! read more

Worst experience, do not recommend for anyone. Very unprofessional, took 10-15 days to fix a a small issue, then did not come on scheduled time, left job incomplete and never called back. They came at 9 pm at night, walked to upstairs bathroom with out asking permission and then left without telling that they had completed job or not. I believed they went outside to get a part from their van to fix our shower, but found they already left. Wish I can give them below zer star. read more

This company was selected by home warranty company for repairing my water heater. First repair was done after so many calls, replies with a waiting period of 7 days. Then they said part has to be ordered. THat's another 5 days of wait. Then this company came down to repair the heater. Now after 3 weeks, again broke!. No water for 3 days so far! I don't know whom to blame. My warranty provider or this company! read more

My toilet was leaking so the home warranty company sent Flowright Plumbing to fix it. The plumber said that the toilet needed to be replaced but that it wasn't covered by the warranty. He charged me $475. I called the warranty company a few days later and asked why it wasn't covered. They said because the plumber wrote that the toilet leak was due to us sitting on the tank. What? Why in the world would we sit on the tank? So I called Flowright and asked why the plumber wrote that. He then said that he meant to write that the leak was caused by loose screws that caused water to leak whenever someone sat on the seat. I asked if he could tell the warranty company that. He said yes. I had the warranty company call Flowright and the plumber gave them the same "someone sat on the tank" justification. Ridiculous. Liars. Unprofessional. read more

These guys [Ed + Jeff] were on the ball today in my situation with our well's pressure tank, etc. They showed up in Woodstock quickly after a brief call to their dispatcher. Also, the price was reasonable. I couldn't be more pleased. read more

Won't happen again. Used my HMS Warranty to get a plumber to fix what I thought was a broken garbage disposal. However, it ended up being a clogged pipe. But the snake they brought wasn't long enough to reach it. So they said they would come back Thursday or worse case scenario, Saturday. I said it can't be Saturday because I have a housewarming party this weekend so I really needed it to be on Thursday (since the clog started Sunday night and they were there to fix it on Tuesday). So didn't hear back on Tuesday to see what date I had been rescheduled to. Called Wednesday to find out timeline. They didn't know. Heard that it could be Thursday or Saturday. So I gave them my cell to call during the day if they could come on Thursday but didn't hear anything. Call HMS to assign another plumber because I can't wait for a maybe or after all these reviews, a no-show. So if I have another plumbing issue, I will be sure it won't be with them. They have no follow-through. Even though the tech was a nice guy, the problem isn't fixed 4 days later. read more

We have had Flowright Plumbing & Heating, Inc., rescue us on two occasions recently; the first time on a WEEKEND! Both times the techs were friendly, professional, extremely FAST in identifying and repairing the issue -- a stove gas leak, and then later, reaming out clogged pipes and installing a replacement toilet. This company makes me smile. Highly recommend! deb & rob read more

I, too, have an HMS Home Warranty and they provided Flowright Plumbing to me to fix my leaky toilet. I called in the afternoon on Monday and they were able to schedule me for Tuesday morning first thing. Two plumbers arrived within the timeframe I was given (between 7:30 and 9am) and they were very friendly and kind. They assessed the problem very quickly and made the repair and were out the door in about 15 minutes. I was very pleased with the service and would use them again in the future. read more

My home warranty service provided me with the contact to Flow Right Plumbing. When I called the office the morning of the appointment, I asked to be called 20 minutes before arrival as I worked 5 minutes away. The response was "no problem. They can do that." I cancelled meetings at work and waited by my phone during the service window. I took the afternoon off to go home when I figured they were running late (never called) to find a note saying they had been there at 11am and I wasn't. They never called. I called them to reschedule and was told they would get me in Sat morning. I called sat morning and was told the window was 10-2pm. I waited until 2:15pm - never called or showed up. I can't speak to the quality of the service or the prices therefore if you work from home or don't work at all this company may be for you. But for people who work or have busy lives on the weekend, this company is not for you ,as their communication is poor read more