I went to the Frisco location to purchase polished pebbles that I had purchased previously from…read moretheir Dallas location. The salesman said they did not have them at their location but only at the Dallas location just twenty minutes away. I went back home and called them to ask if the Dallas location could send up five 50 lb. bags of the product. This was on a Thursday and they said they would call me back on Monday to find out if that was possible. I never received a call back. I had to drive to Dallas which actually took 45 minutes and not 20 as he said. The place was very busy and my small order was probably more of a nusiance to him as he never thanked me for my purchase.

This company doesn't know how to treat their customers. Worst management and workers. They will…read moredestroy your property when they deliver their goods and claim you did it. Buyers beware. You have been warned.

We originally quoted $6.98 by a contractor - and did a little leg-work and found our product for…read more$3.89 a square foot at FFL. I called to confirm if they were legit (and looked up google reviews), and both times I called to ask questions - they were quick to return my call and answer them. Product was shipped in a timely manner with great communication via email. I received 111 boxes for a flat shipping rate and everything came packaged safely and intact. Couldn't be happier with the end product!

Ordered material from them to have shipped for one of our customers, this was two boxes of LVP…read moreflooring that would typically cost under 100.00. The flooring ended up costing over 500.00 for the material, due to the customer being very important to me and the material being discontinued I decided to purchase the material. Not only did all the material arrive late, but it also arrived damaged, and I also found the material to be incorrect. I have now attempted to contact them via email and on their online portal. The phone number on the website when called says no one is available. I may have to report this as fraud soon to get my money back.

Love working with the team at Builders Surplus. I have an older home so I want to do what I can to…read moremake improvements. I happened upon them accidentally and found EXACTLY what I was looking for. They are knowledgeable and so helpful. Will use them for all my home improvements!

Buyers beware these people are the ONLY ones who DO NOT GIVE YOU AN EXCHANGE, A REFUND, OR RETURN…read more!!!!on any purchases whatsoever not even if they make the mistake themselves As soon as you walk out those doors They have no form of sympathy or remorse They are just place butthoes no bs

I went in today to get a gallon of paint, and the two gentlemen who helped me were incredibly…read morefriendly, knowledgeable, and efficient. They politely explained to me the different options, made my order quickly, and even gave me a bottle of water on my way out the door. Really, you can buy paint just about anywhere around town, but what sets them apart is their exceptional service. Well done, guys!

Shout out To Cameron for making a great paint match and a seamless transaction, some of our house…read moreremodeling paint projects were not this pleasant! Come here! We love the quality of Benjamin Moore paint, it costs more but lasts longer with a more professional finish!