This eye care practice has a pattern (definitively not a one-off, in my experience; but MULTIPLE…read moreoccurrences) of incompetent customer service, even to the extent that Dr's don't check their emails or follow through on promises made for a referral. They don't return calls -- even if you leave a message at their "call center". They have had a recorded message on their main phone line for at least a year to "be patient while they adapt to a new phone system", which really stands out as being cover for their abysmal customer service I definitely do not recommend this eye care practice. The only reason I gave them two stars is because they do have a decent selection of designer glasses and some that are even marginally affordable.

Cataract surgery turned out great, but the post-op optical exam for new glasses was rushed, very…read morebrief, and resulted in a totally inadequate prescription. The glasses weren't good at all. I had to go to another optical provider, get a new prescription, then get new lenses. Big difference. Eye Health Northwest, being in a hurry is not good for your patients. This was the Sunnyside location.

Thank you, Mike M! You restored an heirloom! I went into the…read moreClackamas Town Center location with the hope that my late father's Vintage Ray Ban Sunglasses could be repaired. They were bent up from poor storage, and the lens would not stay in the frames. The metal is thin, and this model has a double hinge mechanism, making self repair too risky for me to attempt. Mike M. was able to diagnose the issue and reshape them into functional shades, which is impressive due to their age and the condition when I brought them in. I tried multiple jewelers and other eyeglass retailers, but a kind person referred me to this location where my needs were met beyond expectation. I am extremely grateful that I can wear them after all these years.

Worthless customer service. called to ask if something could be done and they said yes then we I…read morecome in to do it they say no can't do it and dismiss me. Horrible customer service.

I had an emergency situation and needed a stop-gap pair of contacts ASAP. Jessica got a pair ready…read morefor pick-up immediately. So incredibly thankful I wasn't stranded wearing my traveling glasses to a wedding today! Thanks Jessica!!!

There customer service I ordered my prescription about a month ago and still have not recieved my…read moreorder you go on the website miss leading information. I called and got 2 different stories giving me the run around will not be returning to this location or company very unprofessional

Love going to 82nd EyeCare. I've been going here for the past eight years. Dr. Tran and Dr. Trinh…read moreare the most kind and sweetest doctors. It's great to see this practice grow.

Everyone was really nice and helpful. No wait time. The Doctor answered all my questions.read more

Third time here. Still great professional team. Well organized. Check in was very smooth and my…read moreDr was actually ahead of schedule.

I went in with my friend for his appointment as his driver and gave them my phone number as a…read morecontact info, that same day I got 5 different spam calls from 5 different cities. During this time I did not provide my phone number to anyone else. This is a huge joke, there's a massive security risk in their system and giving them any info is at risk of it leaking. If a driver's phone number can be leaked, just imagine how much sensitive information will be leaked as an actual patient. Go at your own risk. It's an actual joke that a medical facility has the cyber security level of a Potato.

I was greeted with a smile by the receptionist and immediately given papers to fill and walked into…read morethe exam room. Dr. Clegg was friendly and thorough in his examination asking me questions regarding my health and eyesight. He also dilated my eyes to check my eye health. The exam took only about 20 mins. The place was clean and tidy and he made sure to wipe down all equipment before it's use on me. I had no insurance but paid an out of pocket cost that was below the average (under $100) of other eye exams in the area. He said I had pretty good eyesight but was a little far sighted in my left eye. I'd had cataracts so my lenses were replaced in 2021 and I've been using readers (2.50) for reading. (I had never worn glasses till then.) He said I would be fine to keep using them and did not try to up sell me but gave me a prescription in case I changed my mind. Because of his honesty, integrity and low cost, I will be retuning in the future.

Good God....where do I start. Elizabeth The"manager". The customer service here is nonexistent. It…read moreall started with a combative "manager " telling me the benefits I have had for over six years were not my benefits. After talking down to me, she quickly called my insurance and verified that I have two policies. No appointments needed, we all make mistakes, but this "manager" managed to keep a chip on her shoulder during the whole experience. I picked out three pairs of glasses, my insurance covers three pairs, but she had an issue with the third pair. she stated my insurance won't cover them. So I gave them a call and requested an explanation of benefits. My insurance covers anything in the store up to $225, anything over is out of pocket. The "manager" was present for the explanation of benefits, acknowledged what my provider explained, but then explained that it was their company policy for those particular glasses. It doesn't make any sense. If you need eye care, go elsewhere. These "front of house" employees are poorly trained and give off the impression that they do not like their job. We are all struggling to afford anything right now, you do not need to make life harder for the next human because you hate your job. I hope things get better for you

Dr Grealish and his staff were wonderful. Explained everything well. Michele, the LASIK…read morecoordinator, works with you each step of the way. Definitely recommend

From the owner: Dr. Scott Grealish specializes in LASIK and cataract surgery including blade-free LASIK,…read morefemtosecond laser cataract surgery and advanced technology lens implants. He has established himself on the forefront of advanced cataract techniques by being the first and most experienced surgeon in the Portland Metro area in Laser Cataract Surgery. We invest in the Wavelight Refractive Suite which utilizes the FS200 Femtosecond laser, the EX500 eximer laser and Contoura Vision topography.

I'm so disappointed in the customer service and the lenses I received. I brought my own frames. I…read morewas never asked about coatings so they glare. I was recommended a beveled edge but I hate it. There's fractures forming on my lenses. When I went to pick them up they don't offer to adjust them for you? I took a chance because they said they could fill my tricky prescription. I regret spending my money here. I'm going to have to go somewhere else and have them remade anyway.

This place will scam you. Absolutely the worst customer service ever. My husband has went back over…read morefive times to have his glasses corrected. Every time they charge him for something. Today they told him they would not fix the glasses they messed up the prescription on unless he paid $335. He has spent over $1000 trying to get the correct prescription and glasses. We will be reporting them to the Better Business Bureau and The Ombudsman. I'm putting one star only because I cannot choose 0.