We recently had our annual AC maintenance performed by Dennis. Punctual, professional, friendly…read moreand informative. He was top notch from the start. All went perfect

Todd service rep was great Profession…read morePrompt and knowledgeable Fair price Highly recomend New forever customer Jack

Penny S. I recently had a heat pump and air handler…read moreinstalled by Cromwell Energy and I wholeheartedly recommend them for your HVAC needs. From the initial quote through the final installation, the entire team was professional, punctual, clearly answered my many questions, and left my home immaculately clean. The new system is running beautifully. My gratitude goes to Cole who on a service call diagnosed the problem, to Jeff and Rich who provided estimates and handled the paperwork, to Tom, Lex, and Jake who installed the new system. Many thanks to all.

We paid Cromwell Energy hundreds of dollars to do an annual check/tune-up on our boiler this past…read morefall, as we do every year. They apparently neglected to replace the oil filter and we had to call in an emergency repair service when our boiler stopped working, which also cost hundreds of dollars. The repair person today said they probably didn't replace the filter because it was so clogged it was difficult to remove and they didn't want to bother. Obviously, we'll never be using Cromwell to service our boiler again.

I can't say enough good things about Daniels Energy. A few years ago we switched our propane…read moreservice and tanks to Daniels. The sales and service folks couldn't have been nicer. When I call for a refill they are always friendly, and the deliveries are prompt. Recently we had them replace one of our HVAC compressors. Their estimate and replacement was incredibly quick, especially since we were in the heat of summer. The sales agent even came to the house a couple of times to manage the contract particulars. I would recommend them to anyone; their service is lightyears ahead of most companies. 5 stars in my book!

Extremely disappointed. I called Daniels Energy for HVAC/heating services and explicitly offered to…read morepay in full all services upfront before to include propane refills. The representative Dave came to my home of record provide me with a quote and signed a contract to enter into services. Instead of taking my business, they completely refused to provide service valid reason explanation or alternatives. As a homeowner in the Glastonbury area looking for a reliable provider, I was stunned to be turned away despite guaranteeing prompt payment. If they are this dismissive to new, paying customers, I do not recommend relying on them. Take your business elsewhere. This was zero risk transaction for them, they claim to be a family run business but decline to service my family! Deed not Words.

My furnace was making loud banging, knocking, and scraping noises, so I called to request a…read moremaintenance service. They were able to come out within two days, while every other company I contacted quoted two to three weeks just to get an appointment. The person I spoke with on the phone was incredibly kind and understanding. They kept me informed, called to let me know the technician was on the way, and even texted me a photo of the technician beforehand, which I really appreciated for safety and peace of mind. The technician who arrived was very nice, professional, and extremely helpful. The entire experience was smooth and stress-free. Since the visit, my furnace has been running quietly with no more strange noises. Best of all, the maintenance service was under $200, which felt very reasonable given the quick response and quality of service. I'm so grateful they were able to help on such short notice and would absolutely recommend them.

If you're an average parent like me with minimal plumbing knowledge, and want to be overcharged and…read morehave to spend the next couple of months paying off the extra cost of a service that should've been 60% cheaper...go with this company. We had what I now learned from a non-local family friend was a simple backflow preventer failure. The friend ball parked it around $500-600 max, and that was with up to 2 hours of time taken. This company charged me $1300 for an hour of time with a single part being replaced. Similar parts are available online for $150 (and I assume they get parts even cheaper). My family is leaving town this weekend and I wanted to ensure this got fixed (but it was not an emergency call), so I didn't take time to vet out other contractors. I regret that, and have learned my lesson. Thanks F.F. Hitchcock. The Tech who visited was professional / explained things well. I'm not sure who sets the price, so if he had nothing to do with it, then this feedback should strictly go against F.F. Hitchcock's pricing structure. I reached out to F.F. Hitchcock a couple of hours after the service was performed, but so far have not received a response 2 days later. Do yourself a favor, find another company to service your plumbing / hvac.

We hired this company to install Mitsubishi Split Ductless air conditioners. The units in the…read morekitchen, den, and guest room worked beautifully. The unit in the master bedroom was problematic from the start. The bedroom would not cool off. We wound up putting in a window unit while we waited for them to return. The master bedroom unit was the furthest from the original condenser, and we think that the length of the piping was not efficient and that is why the room would not cool off. They installed a separate condenser just for the bedroom. (Generating 2 separate fees every year for maintenance) Periodically, the unit would tick so loudly it would wake us up. They came back out, of course we could not re-create the issue, but they didn't even bother to take a detailed look at the unit to see what was going on in with the bedroom unit. The tech got nasty with me, and was very condescending. When we called them to schedule the yearly maintenance we were told they were out of business. We hired another company who came out. The tech took the unit apart, cleaned it put it back and the unit stopped ticking. All the technician did was clean the unit and snapped everything back into place.

I did not end up using their services, but this was the only business (of at least 9 that I called)…read morewilling to come out at 9:30 at night to fix my furnace when I had no heat. They even talked to me about prices and while they were willing to come out, advised me to try to wait until morning as it would cost me at least $100 less if I could wait. When they did not hear back from me, they called me again at 7:30 the next morning to see if I still needed someone to come out! We ended up going with someone who specializes in our particular boiler, but I would have gone with Airtemps if we hadn't found them. Great customer service!!

We met with Bob to discuss installing mini splits. He was knowledgeable, answered ALL our questions…read moreand we never felt rushed or pressured, not to mention the best quote! Everything went according to plan, in fact installation was done sooner than expected. Bob has an AMAZING crew to install! They showed up on time, respectful and professional. They made sure we understood how to use our units and if any questions arise, to give a call. Rain and thunderstorms were scheduled the next day, so they went above and beyond and stayed until the job was complete, 12 hours! I also want to add there was no mess to clean up! My husband and I were so impressed with this whole process! I highly recommend Bob Carlson and his crew. You won't be sorry! We're already inquring about our next project!

I called Carlson heating due to intermittently my oil furnace would not ignite. My oil flow to…read morefurnace was fine. I suspected the ignitor unit was bad. But wanted to be sure. I thought they had a special tester. I was wrong about special tester. Ultimately I could have tested it. But the tech was detailed in his diagnoses and explanation and the Ignitor was replaced. Afterwards I found the price charged me was 3 times retail at H-D. I am a retired electrician. They tried to also sell me the controller that had no issue other than it was old. I said no... because I am an electrician, and I can swap that if needed, it's just a relay unit. Then realized after they quoted me 3 to 4 times retail $ on that item too. The techs are knowledgeable and appreciate their work, but their parts pricing is too much. I recommend them for their knowledge.

So glad I got a referral for Campbell Cooling. I spoke to Jamie on the phone, who said that Kevin…read moreis nearby and will stop by to check out our heating system. Kevin returned the next morning with the right parts and fixed our issues within an hour. He was honest, prompt, knowledgeable, and helpful. Plus their prices are great. I couldn't recommend them more. Thank you for saving our Thanksgiving dinner!

If I could give this company zero stars I would. They sent a tech out Friday 2/27 to assess my…read moreunit. When the tech left unit was working great, this lasted for less than 6 hours, mind you I paid over $300 for an hour and half service. Called the guy who serviced my unit same night (Friday), got no answer and no call return. Called Campbell Cooling today Monday 3/2 spoke w/ Jamie. Very unprofessional. Was yelling at me, cutting me off mid-sentence, couldn't complete one sentence without interruption. Today I am being told replace the entire unit quoted $8k. Friday I was told I needed 3 parts. What changed between Friday & Monday? I will never recommend this company to anyone. Sad part is my call today was to see if someone can come and take another look and possibly replace the 3 parts I was told I needed, after today's interaction NO THANKS

Fritz Air was recommended to us because we needed our furnace serviced for the winter. Their line…read moreof work includes servicing of furnaces, boilers, heat & air conditioning, oil tanks, gas & oil services, duct fabrication, and custom sheet metal fabrication. When we called to book an appointment, they were available and prompt on the day of the appointment. At another time, our furnace was down and they were out quickly to diagnose the issue. They were speedily and available at all hours, especially when an emergency arised. They found the issue our furnace had. Thankfully, the issue was resolved by them and the furnace and heat is currently still working. Since it's winter, it's crucial that we have heat. Overall, the service provided and the value has been great and I highly recommend them.

My humidifier wasn't working Found the problem quickly. Will have them do all my service.read more