My family grew last year and we are now proud mini van (Honda Odyssey) owners…read more My husband did a lot of research prior to purchasing and we visited numerous dealerships before making our decision. We ended up purchasing our vehicle at Folsom Lake Honda because of two main reasons: 1. We got a great deal on the exact van we were looking for. 2. We did not feel pressured to purchase and we didn't feel like a shadow was following us everywhere when we were browsing the cars. A year later, we are still very happy with the dealership. It is easy to schedule an appointment for service online or over the phone and the service advisors and technicians are great. I recently worked with Rich D (service advisor) and Vasily (technician) who were both very friendly, knowledgeable, and great at communicating with me throughout the service , even at 8 in the morning! I usually opt to sit at the dealership to wait for my car. The dealership is very clean with lots of places to sit. They also offer lots of snacks, coffee, tea, hot chocolate while you wait.

My review is for the service department only…read more The Express Service facility is great. Regular maintenance gets done fast and never any problems. I get all my regular maintenance done here. The main service department though, is a different story. I've been there twice and been disappointed twice. I got roof rack rails instaleld there, and they later started leaking and now my car leaks every time it rains. I had a brake problem and they simply couldn't find it. The problem was that after hard braking, the pedal became spongy and required pumping. They said they couldn't replicate it, which means they didn't try hard braking on the empty street next to the dealer. Oil changes and tire rotations, they're great. Five stars for the Express Service. Anything more I go somewhere else. 1-2 stars.

Very quick process! Connor was my representative and he was great and easy to talk to, funny…read moreas-well. Im satisfied!

Marty helped us trade in an old car to get a new car we've been looking foward too. His service was…read moreamazing and greatly appreciated. He made the experience an absolute pleasure and made it an easy process.

Bought a used Toyota Prius which turns out to be a great car. The whole process was smooth and…read morecompleted within 2 hours.

As an out-of-town buyer, I was skeptical about making such a large purchase (~$80K) without seeing…read morethe vehicle in person. However, George and his business partner Julia completely eased my concerns, even answering my late-night questions. George walked me through every step of the process and did several virtual showings, being very honest--even pointing out tiny interior scratches most people wouldn't bother mentioning. I really appreciated their sales approach--never pushy, just focused on making the whole experience pleasant. I had originally planned to fly in and pick up the car, but due to the cost, I decided to have it shipped. George and his team went the extra mile, coordinating with the shipping company (even on weekends!) and teaching me a few money-saving tricks as an out-of-town buyer. George was extremely thorough, taking tons of photos as the car was loaded onto the delivery truck to ensure no damage. The car arrived exactly as described, and I couldn't be happier. Thank you, George and Julia, for making this such a fantastic buying experience--I'm absolutely loving my new car! I'd definitely purchase from SV Auto Sales again when the opportunity arises. Derek

Great, hassle free experience buying my car here. From the moment I walked in, the staff was…read morefriendly approachable, and most importantly not pushy. Working with Benjamin as our sales consultant made the purchasing process smooth and easy. Would recommend working with him to future car buyers especially the Spanish speaking community.

Even though I live in Sacramento, I always go to this location. It's very clean and quiet. The…read morestaff are friendly, professional, and easy to talk to. Everything is clear about what services need to be done, and questions are always answered. Sometimes they do take a while to call you back. If there's ever an issue, they are willing to find a solution. I love that the waiting area has drinks, water, coffee, snacks, and plenty of things to read. There's a TV and charging ports for all types of phones. There's seating inside and outside. They provide a shuttle if you want to go elsewhere while your car is being serviced.

Folsom Chevrolet salesman Javier helped us drive and learn about a Tesla that had just been traded…read morein for a Chevrolet truck. Lucky for us that a growing sporty family had developed different automotive needs! Javier's patience and deep knowledge about cars, especially about this electric car, was a terrific boon. We had wanted an electric car but knew next to nothing about operating and charging one. Javier's tutorials helped launch us into the electric driving world. We're very grateful.

wish i didn't come here to get my car serviced my car is still having problems after paying for a…read morediagnostic which is almost $300 first they tell me it's cover by warranty and then later not and at the end paid $900 for the labor, diagnostic, and a new battery .. I had to call them to see what's going on..

Could have been a better experience.. saw a used truck on their website that I wanted to check out…read moreso did a test drive. Wasn't really planning on buying it but went back and forth a bit and was able to come to a good price. I will say Gee was very easy to work with and a pleasure to talk to. Actual buying process wasn't too painful, although at one point the date of purchase was entered incorrectly on the DMV paperwork and I was adamant that it should be corrected. I felt like that shouldn't have been something I had to force. Overall I ended up with a truck I love at a reasonable price. The tricky part and what would make me think twice about making another purchase here, is the title of the vehicle/plated didn't get into my hands until almost six months past the purchase date. And that was after me reaching out to the dealership several times. Once the right person was on it though, things happened pretty quickly and the communication was perfect. Also, I ended up needing to get new tires and an alignment a few months after the truck purchase, as well as a license plate holder for the front. In all fairness I should have been more thorough in my inspection of the vehicle prior to going forward with the purchase but I am a bit irked to have to have had to shell out over a grand for tires so soon after making the truck purchase. So, decent experience just be mindful of things when looking at vehicles here

Basically scammers. Go elsewhere…read more They will refuse to sell you a vehicle without extended warranties, theft prevention , and a bunch of other ad ons. If you want a fair deal this is not the place

I wanted to take a moment to share my experience with Folsom Lake Toyota and General Manager Tony…read moreClay. Initially, our last purchase didn't go as smoothly as we had hoped, which was stressful and disappointing. However, what changed my experience was reaching out to the general manager Tony. He immediately stepped in with a genuine willingness to make things right. That level of accountability and care is rare, and it completely changed how I felt and my overall experience. Tony took the time to work with us personally, and through that process, we built a truly positive relationship. He is a man of his word, treated us with respect, and made us feel like more than just customers, he treated our family like his own. Recently we returned to purchase another vehicle, the experience was I would say five star. The trade-in process was handled efficiently, and we were given a very fair and honest value. From start to finish, everything was handled with professionalism, transparency, and kindness. Tony Clay is an exceptional general manager, knowledgeable, hardworking, and deeply committed to his customers. It's clear he takes pride in running a dealership built on integrity and strong relationships. He is a man of his word and honor. Because of him and the team at Folsom Lake Toyota, we will absolutely continue to do business here. I highly recommend anyone looking to buy a car to work with Tony and his team you'll be in excellent hands. Thank you Tony Clay and Folsom Lake Toyota, I am a proud owner of a Highlander Hybrid, I could not be happier!!

This will be likely the one and only car dealership review I ever do in the next 10 years. Like…read moremost people, I absolutely dread going to the dealerships. I dislike all the back and forth negotiation, the amount of time spent there, how pushy salesman can be, etc - the list just goes on. But my partner and I did tons of research and found that although there's a few negative reviews for Folsom Lake Toyota, the general audience seems to have had a good experience at this dealership, so we decided to reach out to them via email. My partner and I were both out on the market looking for new cars. His reason is that his car is near its end of life, while my reason is that my current lease is almost up and I needed a new one lined up after my lease ends. You just can't get around easily without a car in the Bay Area unfortunately. We did all our negotiations online and had made sure that our quoted price will remain the same when we walk in store to sign papers. We didn't want to make a 2 hour trek for nothing afterall. Thankfully our salesman, Ben, was very professional, kind, responsive, and understanding. We told him our price points (and pain points) and he understood and came back with a price on both of our cars that we all agreed upon. He also reassured us that all the papers would be ready when we arrive as long as we close these deals out within the next two days. We ended up making the drive all the way to Folsom Lake that night we got our prices locked in and I'm glad we did. That Wednesday night turned out to be pretty quiet when we arrived around 6:30PM. We walked in, took a look at the vehicles we each wanted, gave it a test drive, and started our credit applications. He made sure we had our insurances so that we can drive the new cars off the lot, then Ben gave us some numbers based on the down payment we offered. This process probably took an hour or two. After we made our choices on how many months we wanted to finance, we were transferred over to the finance department. Finance basically took another hour for both of us combined, so we were in and out the dealership in 3 hours. Whew, for the two of us, I'd say this is efficient, and I like it! The folks at Folsom are pretty helpful and we both walked out happy (quite unexpected from a typical and previous experience so this was a big plus for me)! Although the drive out was far, it was definitely worth it. They would be the first dealership I would reach out again when I want to buy another Toyota.

I purchased a 2013 BMW X5 from the folsom location. The vehicle was priced well after a long search…read moreof similar vehicles in the area and when I arrived on the lot, the salesmen were very friendly and had absolutely no pressure in their presentation. Simply asked if I needed any assistance and offered me the keys to test drive with ease. The purchase process was very simple and after making the decision to go ahead with the purchase, I was out the door within 15 minutes with the keys in hand. Within a week of purchase, I drove the vehicle 700 miles to Phoenix and while I was there, I had a BMW shop perform a full inspection on the car. It passed with no significant issues beyond normal wear and tear. The only issue that I have had in the 2 or 3 months since purchase was the check engine light came on for a pump that pressure checks the fuel tank to verify no leaks. A simple fix. With any used car lot that is not a major car company lot, you take risks with your purchase, but I was pleased with my interaction with the sales representatives and with the purchase. I believe I got a lot of value in my purchase.

Great at selling :) Bad on keeping promises at time of sale…read more. :( When I got my Ford Sport Trac I told them there was a noise coming from breaks , I also told them sounds like they will run out pretty soon . Seller made a note and compromised to replace of that was the problem of the noise . I came to the shop , ( brakes are at 3mm already, point where it's recommended to replace ) still safe to drive but it's already recommended to replace . They simply didn't want to replace since noises are normal on all cars ( that's their excuse ) I got my car with the promise of a break replace if that was the motive of the noise . It was and to the point of being replaced Few words make sure you detail everything you get at the point of sale . I drove 2 times for this 4 hrs ( back and forth) just to get a No from something promised .

I've taken our Honda Accord and Toyota Tundra there over the years. Got my Tundra to almost 400k…read moremiles. Recently took my Accord there with almost 250k miles but alas the repair would have been more than the value of my car. They've always treated me well and fully explained any problems. Even when I price-shopped their estimates, I stayed with them because of their great service.

When we first moved to Folsom, I dreaded having to find a new mechanic…read more Shannon Family Auto has been a trustworthy, honest, efficient, and consistent auto shop for my Honda Civic. I've been a loyal customer since 2021 and I know I'm in solid hands!

Very knowledgeable sales rep (Ben C.) and very helpful. Efficient buying process, I drove away in…read moremy new vehicle in less than two hours. Reasonable price under the current "employee sales price" promotion. Overall a very good experience.

Purchasing a new F-150 at Folsom Lake Ford was the best car buying experience I've ever had. Scott…read moreBerry Jr was great to work with. He was upfront and easy to deal with from the beginning and didn't play any games. Joe from finance was also awesome to work with, and I appreciated that he didn't make me feel like garbage for passing on extended protection. Great experience. First time I can honestly say I enjoyed purchasing a new vehicle. Thank you!