Customer Comments - Sale of Toyota Camry LE Ocean Gem on 08-20-2026…read more We would like to thank Folsom Lake Toyota and Noah for a great shopping experience. We were very impressed with the professionalism and patience shown by Noah in working with us. He was very knowledgeable and did an excellent job answering all of our questions, explaining the features of the car and comparing the features to other models we asked about, like the Toyota Corolla hybrid. He took us for a test drive and gave us plenty of time to think about and discuss the decision. We were especially impressed with his willingness to work with us on giving us a great price for the car and our trade-in used car, which allowed us to stay within budget. It made the decision easy for us. We were considering checking out another dealership, but we were so well taken care of at Folsom Lake Toyota that we ultimately decided to move forward with the purchase there. We are extremely satisfied and happy with our new Camry purchase and with the excellent customer service they have at Folsom Lake Toyota. The Ocean Gem color on the Camry is stunning and our entire family loves it so much! We plan to recommend Folsom Lake Toyota to all our friends and return there for our next car purchase due to the amazing customer service we received. THANK YOU, Noah and Folsom Lake Toyota Team!

This was every stereotype of the worst car buying experience anyone could have potentially had. The…read moresales team initially contacted me about a vehicle I was purchasing that had arrived but then was accidentally given to someone else. This was frustrating, but they tried in good faith to make it right. The closing/finance team was atrocious. Armando tried to fast-talk his way into every upsell and markup possible, would not take ownership of multiple typos, numerical mistakes, and inaccuracies in legal DMV paperwork, trying to fast-talk his way through it, blaming others for giving me inaccurate info, and making multiple mistakes despite blatant/flagrant errors. When asked for a supervisor, he got his friend/colleague, a younger, red-headed gentleman who presented himself as a supervisor/manager and who had a terrible attitude and dismissed me with his arms crossed. When an actual manager arrived, they did make some efforts to make things right by having a supervisor review the signing paperwork with me - ultimately even more numerical and objective errors were found in paperwork review (incorrect contract/purchase date submitted to the DMV!). If you find yourself deciding to purchase a car from this dealership, be incredibly wary of the finance/closing department. Scrutinize EVERY DETAIL and EVERY LINE, as they will use the terms "standard, included, mandatory, free, optional" in every manipulative and deceptive way to get you to say, "screw it" and push through to sign paperwork. Dealt with them lying to my face and trying to get me to like it for 5 hours. If you get the younger, red-headed/sandy haired guy or Armando, just assume they are lying to you and scamming from the handshake onward. 0 stars, negative stars if possible.

We had a very positive experience at Deruelle's Auto Sales! My wife and I talked with Steve the…read moresalesman and he was pleasant, knowledgeable and professional. No high pressure to purchase just honest conversation about the vehicle and options. The next day we closed the deal on a 2020 Honda CRV Hybrid and we could not be happier! They were very helpful navigating all the DMV paperwork and the transaction was smooth. Nate(the owner) gave us a fair price on our old vehicle to top it off. If you are in the market for a good used vehicle at assortment of price points, make it a point to give them a visit! Highly recommended!

I'm shopping for a car on a budget with challenged credit and I can't say enough good things about…read morethis dealership! Friendly, professional, helpful, honest...the list goes on!! I look forward to doing business with them in the future!!

We purchased a car from El Dorado Truck and Auto and it was a great experience from start to…read morefinish. Ron let us know when we got there to feel free to check out the car we were interested in and check out the provided carfax. We were able to test drive the car as well. We ended up purchasing the car and the purchasing process through Ron was smooth and seamless. Ron was very pleasant to work with. He does not come across as some "sketchy salesman", which was refreshing to see. He gave us space to check out the car for as long as we wanted and didn't try to upsell or anything like that. He was honest and kind. Whenever the day comes that we need to purchases a new vehicle, we will definitely check out El Dorado Truck and Auto!

I was taking a drive with my daughter when we saw the beautiful deep gray Toyota 4Runner parked…read moreright there at the top of their parking lot, flaunting its beautiful self for all to see. I'd been interested and looking for one and so we decided to pull over. Amanda was so friendly. She didn't push anything on me and answered every question I had. She walked me through each step and provided me my options. Next thing you know we're signing papers and my daughter and I walked out in a beautiful 4Runner. Thank you so much, Amanda. You were so helpful. I appreciate you! Pic is dark but she's a beauty!

Mark was so helpful the whole way through our buying process. I highly recommend this dealership…read more It was painless and they took all of our questions into consideration.

Over the past year, I've started bringing my Mazda here for all of its service needs, and I've been…read moreconsistently impressed with the experience. The staff at the service desk is friendly, knowledgeable, and always willing to answer questions. On more than one occasion, they've even price-matched service quotes from other Mazda dealerships. I also appreciate that when additional maintenance is recommended, they take the time to explain why it's needed and whether it's something that should be addressed immediately or can wait until a future visit. What really keeps me coming back is the quality of the technicians. They've caught legitimate issues that needed attention, pointed out services that other shops had previously tried to upsell me on, and even gone the extra mile with small things like topping off fluids and cleaning corrosion from my battery terminals. Those little touches go a long way in building trust. After each visit, they send a detailed video inspection showing the work that was performed along with anything they noticed during the service. It's a level of transparency that I really appreciate. The dealership itself is clean and comfortable, with a waiting area that includes couches, a TV, complimentary snacks, and bottled water. Depending on the amount of work being done, they'll often provide a loaner vehicle or arrange a complimentary Lyft ride. When it's time for me to purchase my next Mazda, this dealership will be at the top of my list. The service team has earned my trust, and that's not something I say lightly.

Recently took my RAV4 in to get some major repairs done and was greeted by Thomas Smith. I'm…read moreusually pretty skeptical when it comes to working with people I haven't met before, but this time around that wasn't the case because Thomas provided outstanding service during my visit. He was professional, attentive, and kept me informed every step of the way. He made the entire process smooth and stress-free, answering all my questions with patience and clarity. I truly felt taken care of and appreciated his honesty and efficiency. It's rare to find such excellent customer service these days but Thomas definitely goes above and beyond. I highly recommend working with him if you want a great service experience!

I bought a used Tesla from this dealership in February because I needed a vehicle immediately and…read moredidn't have another car. It was late in the day, the sun was setting, and I did the best inspection I could under the circumstances. At the time, I noticed the plastic trim on the outer side of the driver's seat wasn't sitting flush. Before moving forward, I specifically asked the salesperson if there was any other damage I should know about. He told me, "Nope." That turned out to be false. Since buying the car, I've discovered issue after issue that appears to have been hidden, poorly repaired, or temporarily covered up. On the drive home, I noticed a windshield crack that only showed when headlights hit it. The next day, I found deep circular scratches all over the hood. I later noticed the rear seat upholstery separating near the door. Then the passenger window switch popped out of its housing, and when I opened the door panel, the internal housing was clearly damaged. That was not normal wear. That looked like prior damage that had been covered up. Later, a plastic trim piece in the trunk simply fell off when I opened it, again showing signs of a cheap cover-up rather than a proper repair. Now, the driver's headrest has started wearing through, revealing what appears to be previous damage that was concealed before sale. Tesla does not sell the headrest separately, meaning this could require replacing the entire seat. I understand that used cars can have wear and tear. I also understand that I should have inspected the vehicle more carefully. But there is a big difference between normal used-car wear and multiple hidden issues that appear to have been patched, covered, or concealed just long enough to get the car sold. What bothers me, is that I directly asked if there was any other damage, and I was told no. Based on everything I've found since, I do not believe that was an honest answer. I strongly recommend avoiding this dealership. At minimum, do not trust their word, do not inspect a vehicle there at night, and do not assume anything has been properly disclosed. In my experience, this car had multiple issues that looked covered up rather than repaired, and I would not want another buyer to end up with a lemon car.

I had such a great experience at Golden Star Auto Sales. I believe the person who helped me was…read moreFrank, and he was everything you want when buying a car. Efficient, patient, and professional from start to finish. I never felt pressured, which made the whole process feel easy and comfortable. I purchased a 2017 VW Tiguan, and I can honestly say I am still in love with it. I have had it for a little over a year now, and it has been such a solid, reliable car. It runs smooth, looks great, and has been perfect for everyday life. What really stands out to me is that this wasn't just a quick sale. A year later, I still feel like I made the right decision. That says a lot. They were transparent, provided the Carfax, and made sure everything was straightforward. Buying a car can be stressful, but this experience felt simple and trustworthy. Mom approved, kid approved, stress free. I would absolutely recommend Golden Star Auto Sales to anyone looking for a reliable vehicle and a smooth buying experience.

Don't always go by any negative reviews you read.. always see for yourself. Yesterday we bought a…read morecar from this car lot. When you come in, ask for Henley. He is the best. He was very honest,straightforward patient and knowledgeable. He was very pleasant to work with, very respectable with no pressure or sales gimmicks. Always remember when you buy a used car with high mileage, something eventually is going to happen. Little by little that's when things usually start to happen. It is not the dealer's fault. They didn't make it happen or do anything on purpose. You can't expect a new car out of an older car. Don't just buy a car on a whim. Protect yourself. Do your homework, study cars and follow the Carfax. That's the best you can do when you buy a used car. I highly recommend this company. Michelle

Outstanding Service at Folsom Lake Ford…read more I'd like to express my sincere gratitude to Folsom Lake Ford, a dealership with roots in the Folsom community dating back to 1969, according to BBB records . This deep history is matched by a consistent record of excellence: they've earned the prestigious Ford President's Award every year since 2016, and the coveted Triple Crown Award every year since 2018--signifying the highest standard of performance and customer satisfaction in the Ford network . Although such honors are impressive, it's the people--particularly my service advisor Dave Laughlin and Service Manager Rob Zepponi--who truly bring them to life. When my vehicle experienced a persistent issue with the head unit/stereo, Dave and Rob guided me with patience and diligence. Together, we replaced sections of the wiring harness in proper sequence (back to front), following Ford's protocol. Even when new codes appeared months later, they stayed engaged and proactive. When the vehicle wouldn't start, the team again demonstrated exceptional service. Despite an initial battery replacement, the problem persisted. Acknowledging my urgency--both my wife and I lead professional, time-sensitive lives--they kept the vehicle, conducted a thorough diagnostic over the next few days, and resolved the issue decisively and transparently. Some might critique the length or complexity of the repair process. Not me. Not every problem is straightforward, but what sets Folsom Lake Ford apart is how they care for the customer during the journey. Their dedication to following proper procedures, clear communication, and relentless pursuit of a solution speaks volumes. I'm proud to drive a Ford, and even more proud to rely on a dealership that has demonstrated excellence for decades and continues to uphold that legacy in every service interaction. Thank you, Dave and Rob, for exemplifying how dealership service should--and can--be. Signed, Noah Montgomery

I traded in my Jeep for a Ford Bronco Sport with less than 200 miles. Super easy transaction! They…read morehave so many to choose from. Ben was amazing and helped me choose with ease and made the process that much easier and smoother. I received a great deal and was treated well and with respect. The only reason I gave 4 stars, was because of the delay in receiving my registration/title information. It took over 4 months because they sent everything to the wrong address and I had to wait for the documents to arrive at my temp address. It was a little bit of a hassle especially when I was pulled over because of my paper temp plates and having to explain to the officer. The office is bright, spacious and bathrooms are also extremely clean, snacks while you wait. I'm very happy with my new Bronco! I love it! Smooth and comfortable all around!

Went to Lumin Mitsubishi to look at a used car. Our sales advisor Natalie was very helpful. We went…read moreon a test drive and was happy the vehicle we choose. The dealership owner & Natalie explained to us to about a service on the dash. They said if you're gonna buy the car they fix the issue. They went above on beyond by fixing the issue, cleaning the car and filling up the gas tank. The entire staff there was awesome and greatful for the purchase. Highly recommend.

This dealership is an absolute epic hell hole! I bought 2 cars from them and both experiences are…read moretroublesome. My first purchase they didn't give me all the keys for the car and the 1 out of 3 keys they gave me is not cut. The car got a flat tire and needed. Cut key to release the tire, the my didn't honor their due bill because their service manager is a humongous con artist. Second car I can't believe I didn't catch this earlier but they blatantly lied to me and Pete printed the car fax but hid the page that showed the car was previously stolen. THEY DIDN'T DISCLOSE that the vehicle was stolen. They messed up big time. Good luck getting someone to answer your call. Every time they are supposedly busy or not there.