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    Folsom Lake Kia

    3.5 (357 reviews)
    Open 8:30 am - 8:30 pm

    Folsom Lake Kia Photos

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    Cierra W.

    Even though I live in Sacramento, I always go to this location. It's very clean and quiet. The staff are friendly, professional, and easy to talk to. Everything is clear about what services need to be done, and questions are always answered. Sometimes they do take a while to call you back. If there's ever an issue, they are willing to find a solution. I love that the waiting area has drinks, water, coffee, snacks, and plenty of things to read. There's a TV and charging ports for all types of phones. There's seating inside and outside. They provide a shuttle if you want to go elsewhere while your car is being serviced.

    2026 KIA K4
    Dezi V.

    I had an amazing experience purchasing my 2026 KIA K4, all thanks to my representative, Zivan Duenas. From start to finish, Zivan guided me through the process with patience and genuine care. He listened attentively to my needs, showing real empathy without any pressure to haggle. His courteous and polite demeanor made me feel valued and respected. What stood out most was his excitement for my new journey, which made the entire experience even more special. Thank you, Zivan, for making my KIA purchase smooth and memorable!

    The vinyl cover on the chrome. It literally peels off so it's not a big deal just inconvenient
    Brandon M.

    Folsom Lake Kia is amazing. They answer the phone quickly and genuinely want to do business with you. If you know what you're looking for and have a set price in mind, they'll work with you to make it happen. I worked with Tim, and he was fantastic. I asked if he could beat a price I had, and within 5-10 minutes, he called me back and said he could. At the appointment, Tim was punctual, polite, and extremely knowledgeable about the entire vehicle--bumper to bumper. He sat with me for about 15 minutes, helped set up my phone, walked me through the Kia Connect app, and showed me every feature and quirk of my new car. I've never experienced this kind of respectful and honest relationship after the sale was made. At other dealerships, they just hand you the keys and say, "Enjoy." Tim went above and beyond, and I really appreciated that. The only reason this isn't a full 5-star review--more like a 4.5 if I could--is because the car still had some vinyl protectors on the chrome and quite a bit of tape left inside and around the vehicle. I assume this is the responsibility of the delivery team, who handle vehicle prep before the handoff. I'd suggest they take a little more time on that part, though I understand how busy it can get and that they want to make sure the customer isn't left waiting around. Thank you, Tim and Folsom Lake Kia! I absolutely love my new Kia K5 GT and look forward to continuing my relationship with you guys and doing business/servicing again in the future.

    The old baby all banged up!

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    Joe Romiez and Fred were awesome. Low pressure and explained everything super clearly. 5 star customer service.

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    Back for a third time. Appointment was on a Wednesday. Three days pass and it still has not been looked at. Very disappointed and upset.

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    Page 1 of 9

    Ask the Community - Folsom Lake Kia

    Is this place ok to go to if credit is bad and any suggestions?

    I know they work with a few different creditors. The one they seem to suggest often is Golden 1 Credit union. If you are not sure call a few places before you go so can get pre approved for me this always takes out the guessing.

    Don’t See Your Question? Ask Away!

    Review Highlights - Folsom Lake Kia

    The finance manager, Eric, was also fantastic, working quickly late in the day to keep our delivery on track.

    Mentioned in 27 reviews

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    Folsom Lake Toyota - Thank you Tran for the amazing rental!

    Folsom Lake Toyota

    (363 reviews)

    Customer Comments - Sale of Toyota Camry LE Ocean Gem on 08-20-2026…read more We would like to thank Folsom Lake Toyota and Noah for a great shopping experience. We were very impressed with the professionalism and patience shown by Noah in working with us. He was very knowledgeable and did an excellent job answering all of our questions, explaining the features of the car and comparing the features to other models we asked about, like the Toyota Corolla hybrid. He took us for a test drive and gave us plenty of time to think about and discuss the decision. We were especially impressed with his willingness to work with us on giving us a great price for the car and our trade-in used car, which allowed us to stay within budget. It made the decision easy for us. We were considering checking out another dealership, but we were so well taken care of at Folsom Lake Toyota that we ultimately decided to move forward with the purchase there. We are extremely satisfied and happy with our new Camry purchase and with the excellent customer service they have at Folsom Lake Toyota. The Ocean Gem color on the Camry is stunning and our entire family loves it so much! We plan to recommend Folsom Lake Toyota to all our friends and return there for our next car purchase due to the amazing customer service we received. THANK YOU, Noah and Folsom Lake Toyota Team!

    I wanted to give a shout out to some great people at Folsom Lake Toyota who made our car buying…read moreprocess excellent! First of all - Sean Taylor who kept us informed as the car left Kentucky and as it traveled by train, landed in Benicia, got unloaded, travel by truck, etc! Very informative and very nice guy! Adam who called and said I see you are working with Sean, just wanted to say Your car has landed! Woohoo! Next we worked with Vladislav Ivannikov who helped us when we arrived and had the car waiting with a bow on it. I need to mention Sean was having a medical issue with his leg and was awaiting surgery but made sure his team was helping us. I used the Costco program again and makes buying a car easy. I did get pre-approved before going there but they found a better deal, just a bit but probably saved $10 a month and every penny helps. If you need a new car, go see Folsom Lake Toyota.

    Folsom Lake Toyota Service Department - 45 +min wait

    Folsom Lake Toyota Service Department

    (861 reviews)

    Recently took my RAV4 in to get some major repairs done and was greeted by Thomas Smith. I'm…read moreusually pretty skeptical when it comes to working with people I haven't met before, but this time around that wasn't the case because Thomas provided outstanding service during my visit. He was professional, attentive, and kept me informed every step of the way. He made the entire process smooth and stress-free, answering all my questions with patience and clarity. I truly felt taken care of and appreciated his honesty and efficiency. It's rare to find such excellent customer service these days but Thomas definitely goes above and beyond. I highly recommend working with him if you want a great service experience!

    I bought a used Tesla from this dealership in February because I needed a vehicle immediately and…read moredidn't have another car. It was late in the day, the sun was setting, and I did the best inspection I could under the circumstances. At the time, I noticed the plastic trim on the outer side of the driver's seat wasn't sitting flush. Before moving forward, I specifically asked the salesperson if there was any other damage I should know about. He told me, "Nope." That turned out to be false. Since buying the car, I've discovered issue after issue that appears to have been hidden, poorly repaired, or temporarily covered up. On the drive home, I noticed a windshield crack that only showed when headlights hit it. The next day, I found deep circular scratches all over the hood. I later noticed the rear seat upholstery separating near the door. Then the passenger window switch popped out of its housing, and when I opened the door panel, the internal housing was clearly damaged. That was not normal wear. That looked like prior damage that had been covered up. Later, a plastic trim piece in the trunk simply fell off when I opened it, again showing signs of a cheap cover-up rather than a proper repair. Now, the driver's headrest has started wearing through, revealing what appears to be previous damage that was concealed before sale. Tesla does not sell the headrest separately, meaning this could require replacing the entire seat. I understand that used cars can have wear and tear. I also understand that I should have inspected the vehicle more carefully. But there is a big difference between normal used-car wear and multiple hidden issues that appear to have been patched, covered, or concealed just long enough to get the car sold. What bothers me, is that I directly asked if there was any other damage, and I was told no. Based on everything I've found since, I do not believe that was an honest answer. I strongly recommend avoiding this dealership. At minimum, do not trust their word, do not inspect a vehicle there at night, and do not assume anything has been properly disclosed. In my experience, this car had multiple issues that looked covered up rather than repaired, and I would not want another buyer to end up with a lemon car.

    Folsom Lake Ford

    Folsom Lake Ford

    (692 reviews)

    Purchasing a new F-150 at Folsom Lake Ford was the best car buying experience I've ever had. Scott…read moreBerry Jr was great to work with. He was upfront and easy to deal with from the beginning and didn't play any games. Joe from finance was also awesome to work with, and I appreciated that he didn't make me feel like garbage for passing on extended protection. Great experience. First time I can honestly say I enjoyed purchasing a new vehicle. Thank you!

    I purchased my vehicle from Folsom Lake Ford and also purchased extended warranty and service…read moreplans, neither of which were inexpensive. Unfortunately, my experiences with the service department since then have left me feeling like being a returning customer doesn't count for much. A recent experience really summed it up for me. I brought my vehicle in for a repair covered under my extended warranty and was required to pay the $100 deductible, which I understand and accept. However, I was then told that small trim clips were excluded from coverage and would cost roughly $14 each. These are inexpensive plastic clips, and in this case it's entirely possible one could have broken simply while the trim panel was being removed during service. Regardless, after purchasing a vehicle here and spending significant additional money on extended warranty and service coverage, being nickel-and-dimed over something this minor leaves a very poor impression. The issue isn't really the cost of a few clips. It's the principle and the overall customer experience. Something that small would have been an easy opportunity for the dealership to take care of a returning customer and build loyalty. Instead, it accomplished the opposite. Based on my experience, I would not recommend purchasing the extended warranty or service plans without carefully reviewing every exclusion and understanding exactly what will and will not be covered. I also don't plan to return to Folsom Lake Ford for service or for my next vehicle purchase. Losing a long-term customer over a few plastic clips seems incredibly shortsighted, but that's ultimately how this experience left me feeling.

    Folsom Lake Kia - car_dealers - Updated September 2026

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