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Folsom Lake Kia

3.5 (350 reviews)
Closed 8:30 am - 8:30 pm

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The vinyl cover on the chrome. It literally peels off so it's not a big deal just inconvenient
Brandon M.

Folsom Lake Kia is amazing. They answer the phone quickly and genuinely want to do business with you. If you know what you're looking for and have a set price in mind, they'll work with you to make it happen. I worked with Tim, and he was fantastic. I asked if he could beat a price I had, and within 5-10 minutes, he called me back and said he could. At the appointment, Tim was punctual, polite, and extremely knowledgeable about the entire vehicle--bumper to bumper. He sat with me for about 15 minutes, helped set up my phone, walked me through the Kia Connect app, and showed me every feature and quirk of my new car. I've never experienced this kind of respectful and honest relationship after the sale was made. At other dealerships, they just hand you the keys and say, "Enjoy." Tim went above and beyond, and I really appreciated that. The only reason this isn't a full 5-star review--more like a 4.5 if I could--is because the car still had some vinyl protectors on the chrome and quite a bit of tape left inside and around the vehicle. I assume this is the responsibility of the delivery team, who handle vehicle prep before the handoff. I'd suggest they take a little more time on that part, though I understand how busy it can get and that they want to make sure the customer isn't left waiting around. Thank you, Tim and Folsom Lake Kia! I absolutely love my new Kia K5 GT and look forward to continuing my relationship with you guys and doing business/servicing again in the future.

The old baby all banged up!
Lauren S.

After the most horrific car accident of my life...im thankful to just be alive. Buying a new car was not on the agenda for the end of the year, but it had to be done. After the hassle of getting the insurance money from the person at fault, it took serveral weekends and quadruple dealerships to finally find the right car. (EUREKA!!!) Losing the paid off low mileage Kia Sorento, it was a no brainer that we wanted the same but on a hybid level. (Full electic was way out of the budget) One of the salesman at Folsom Kia was very friendly and kind, gave a little of his family background before we got down to the nitty gritty. Huge parking lot.. Good selection of cars Nice office facilities Even better bathroom I could go back for my next ride!!..

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1 year ago

Back for a third time. Appointment was on a Wednesday. Three days pass and it still has not been looked at. Very disappointed and upset.

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Ask the Community - Folsom Lake Kia

Is this place ok to go to if credit is bad and any suggestions?

I know they work with a few different creditors. The one they seem to suggest often is Golden 1 Credit union. If you are not sure call a few places before you go so can get pre approved for me this always takes out the guessing.

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Review Highlights - Folsom Lake Kia

Met up with Eric Watkins, and while I typically don't enjoy dealing with sales people, Eric was outstanding.

Mentioned in 11 reviews

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Folsom Lake Toyota

Folsom Lake Toyota

3.1
(359 reviews)

Glad I got someone pleasant to work with. Travis, you da man! I'd buy another car from him if I had…read morethe means to. We got late funding because our credit union not inputting the correct features on the KBB making it the LTV guidelines not match. In other words, they said "we won't let you borrow more than what the car was worth." Armando and Travis, great doing business with you. Def better than the shady dealership who wasted my time and gas..

This was every stereotype of the worst car buying experience anyone could have potentially had. The…read moresales team initially contacted me about a vehicle I was purchasing that had arrived but then was accidentally given to someone else. This was frustrating, but they tried in good faith to make it right. The closing/finance team was atrocious. Armando tried to fast-talk his way into every upsell and markup possible, would not take ownership of multiple typos, numerical mistakes, and inaccuracies in legal DMV paperwork, trying to fast-talk his way through it, blaming others for giving me inaccurate info, and making multiple mistakes despite blatant/flagrant errors. When asked for a supervisor, he got his friend/colleague, a younger, red-headed gentleman who presented himself as a supervisor/manager and who had a terrible attitude and dismissed me with his arms crossed. When an actual manager arrived, they did make some efforts to make things right by having a supervisor review the signing paperwork with me - ultimately even more numerical and objective errors were found in paperwork review (incorrect contract/purchase date submitted to the DMV!). If you find yourself deciding to purchase a car from this dealership, be incredibly wary of the finance/closing department. Scrutinize EVERY DETAIL and EVERY LINE, as they will use the terms "standard, included, mandatory, free, optional" in every manipulative and deceptive way to get you to say, "screw it" and push through to sign paperwork. Dealt with them lying to my face and trying to get me to like it for 5 hours. If you get the younger, red-headed/sandy haired guy or Armando, just assume they are lying to you and scamming from the handshake onward. 0 stars, negative stars if possible.

Folsom Lake Toyota Service Department

Folsom Lake Toyota Service Department

3.1
(859 reviews)

Recently took my RAV4 in to get some major repairs done and was greeted by Thomas Smith. I'm…read moreusually pretty skeptical when it comes to working with people I haven't met before, but this time around that wasn't the case because Thomas provided outstanding service during my visit. He was professional, attentive, and kept me informed every step of the way. He made the entire process smooth and stress-free, answering all my questions with patience and clarity. I truly felt taken care of and appreciated his honesty and efficiency. It's rare to find such excellent customer service these days but Thomas definitely goes above and beyond. I highly recommend working with him if you want a great service experience!

I bought a used Tesla from this dealership in February because I needed a vehicle immediately and…read moredidn't have another car. It was late in the day, the sun was setting, and I did the best inspection I could under the circumstances. At the time, I noticed the plastic trim on the outer side of the driver's seat wasn't sitting flush. Before moving forward, I specifically asked the salesperson if there was any other damage I should know about. He told me, "Nope." That turned out to be false. Since buying the car, I've discovered issue after issue that appears to have been hidden, poorly repaired, or temporarily covered up. On the drive home, I noticed a windshield crack that only showed when headlights hit it. The next day, I found deep circular scratches all over the hood. I later noticed the rear seat upholstery separating near the door. Then the passenger window switch popped out of its housing, and when I opened the door panel, the internal housing was clearly damaged. That was not normal wear. That looked like prior damage that had been covered up. Later, a plastic trim piece in the trunk simply fell off when I opened it, again showing signs of a cheap cover-up rather than a proper repair. Now, the driver's headrest has started wearing through, revealing what appears to be previous damage that was concealed before sale. Tesla does not sell the headrest separately, meaning this could require replacing the entire seat. I understand that used cars can have wear and tear. I also understand that I should have inspected the vehicle more carefully. But there is a big difference between normal used-car wear and multiple hidden issues that appear to have been patched, covered, or concealed just long enough to get the car sold. What bothers me, is that I directly asked if there was any other damage, and I was told no. Based on everything I've found since, I do not believe that was an honest answer. I strongly recommend avoiding this dealership. At minimum, do not trust their word, do not inspect a vehicle there at night, and do not assume anything has been properly disclosed. In my experience, this car had multiple issues that looked covered up rather than repaired, and I would not want another buyer to end up with a lemon car.

Folsom Chevrolet

Folsom Chevrolet

3.4
(325 reviews)

The service was great there at the service department. Working with Jonnathan was amazing…read more. However, I would suggest that if you're purchasing a new or used car and you are getting a warranty or paying for warranty, make sure that it's not Century automotive Service. When it comes time to honor what's on the warranty, they do not honor what they promise. We paid $6000 for our warranty on a used vehicle or air conditioner has a leak now and they will not cover it.

I'm a positive note I found the car I was looking for. I did a nice job on the detailing of the…read morecar. On the negative note we had some miscommunication issues with the finance department. Had a couple of issues with the car. Was told to tell the finance company that the dealership had repaired them even though they hadn't so the financing would be approved. After that was Done They said they would address the issues. But After the financing was approved, the issues were not addressed. Go figure probably a great place to buy a new car. If you're going to drop 80 grand on a new Corvette. But as far as used cars go, I'm neutral on that. Also, the windshield had a chip in it, which I fix on my own. They wanted me to come back in two weeks, but being that I live in Chico, it would've cost me more to take to drive there to fix it myself. And when I had the car detailed, I was offered a free tank of gas as well but because of time constraints and lunch breaks I didn't get that either. Oh.

Folsom Lake Kia - car_dealers - Updated July 2026

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