Although there are several DSW shoe stores near my home, I keep coming back to this one! The…read moreinventory in stock is one of the largest in the DMV. Also, they are great sales and prices on their clearance items, which is fully stock with shoes that are more in style and in season; not as dated as some stores. I would agree with some of the comments here that at times when I come to the store, the customer service is a hit or miss. There are times when you are greeted as soon as you come through the door and/or someone ask if they may be of assistance. Other times, it can be crickets and the staff here seem to walk around as if they don't want to be bothered. lol. This does not bother me personally, but I can see how others may be offended, especially when you're spending your hard earned coins in this store. A little customer service, goes a long way.Other than this, I have no complaints. Between the huge selection that seems to be ever-changing and well stocked items for males needing larger sizes, this store is the place to shop for me. For males, there is a huge selection of male athletic, hiking/walking shoes, and dress to casual shoes as well. As for the females, there are plenty of shoes, variety of styles, and accessories (bags, belts, clothing, etc). as far as I can see across the floor of the store. You can't go wrong with this place...imho. Of course, I'll be back. And, I recommend For the conscious buying "shoe lover" --as they call it here looking to save a few dollars or buy shoes on the cheap.

This DSW unfortunately did not have a large selection of shoes and we noticed the prices on some…read morepairs were higher than other DSW locations. We will visit another location or online in the future for a wider selection of products.

I was on a mission, looking for dress shoes for an upcoming wedding and an evening bag as well…read more This place is huge, but it's dimly lit and there's no music so deadly it's silent and on top of that an employee was walking around telling everyone that they were closing within the hour, not a very welcoming environment. I did find a nice little Badgley Mischka bag, but no shoes, and the whole ambiance made for a very cold shopping experience that was not enjoyable or inviting.

My goodness!!! I was BLOWN away by the customer service here today from Larry. Young gentleman…read moreand very accommodating. I drove from Arlington because the sister property Rack Room mentioned my size was available here. I'm so glad I made the drive because I thought professionalism and good customer service was a unicorn these days. Nope! Larry is an example of what a company would want as a leader. He deserves recognition and praise! I'm a shopper and I will make it a point to come to this location because of the amazing selection and service. I left with three pairs of shoes instead of one. lol

This wasn't the shopping experience we were anticipating. Upon walking in, the store is large and…read morewell organized; however, the merchandise selection was less than desirable. Many of the shoes felt outdated and didn't align with the styles we typically enjoy purchasing. We were visiting the area and planned a full shopping day. We generally love DSW, but this particular location seems to offer a lower-quality or less trend-aware selection, perhaps the buyers for this store aren't keeping up with current fashion trends. The store was also fairly empty, which stood out, especially since it's located in a busy shopping center where other stores were bustling with customers. Another difference we noticed was that most of the staff were gathered near the registers. At other DSW locations, we usually see associates walking the floor and actively assisting customers. Overall, it was an okay visit, but not one that met our usual expectations for DSW.

I had a very disappointing experience at DSW Designer Shoe Warehouse…read more I am usually not the type of person to write a review unless it is for an exceptional experience or a truly negative one, but this visit stood out for the wrong reasons. I was in the store from 7:00 to 7:50 PM carefully deciding between a pair of Clarks and Dr. Scholl's shoes. A kind associate helped direct me to the loafer section, and after taking a quick trip outside to use the restroom since the store does not have one, I returned right at 8:00 PM knowing exactly which pair I wanted to purchase. Instead of being assisted, I was immediately met by a middle aged man who repeatedly told me the store was closed, even after I explained I just needed to quickly grab the one pair of Clarks shoes in size 7.5 that I had already selected and was ready to purchase. He refused to help me retrieve them or allow me a quick checkout, despite the fact that I had been shopping there minutes before closing and was prepared to pay. This felt extremely dismissive and like a complete lack of basic customer service. I understand store hours, but refusing a quick, ready to pay customer, especially one who had already spent time shopping, is unacceptable. Unfortunately, this experience has made me reconsider returning to this location.

Alexia at the cash wrap was extremely helpful. She went out of her way to find someone to help me…read moreto find a pair of shoes. I appreciate led her service. Thank you.

It was a Nordstrom kind of day... lots of great deals and shopping for the holidays! Found some…read morebeautiful soft comforting blankets, soft PJs and some baby clothes for gifts. There are a lot of great gift items here. Upon checking out, the cashier was so very kind, I wish I wrote her name down. Happy shopping!

I've been considering custom orthotics for quite some time; however, due to ridiculous mark-ups…read more($300-500), thousands of mixed reviews, as well as a ton of unanswered questions, I decided to check out Road Runner Sports, mainly due to a friend's recommendation. After the fit finder evaluation / thorough consultation (with Ria), I decided to mold a pair of $99 R-GEAR custom insoles (supreme arch support, maximum shock absorption), test them out (in-store), and bring them home. My FSA card didn't work at the register. Instead, I paid with my CC and submitted for reimbursement, which I received a couple days later. 90-DAY PERFECT FIT PROMISE - you get 90 days to give 'em a test run!

On June 11th around 6:30 p.m., I visited Road Runner Sports for the first time looking to buy…read morerunning shoes and it turned out to be one of the worst customer service experiences I've had. When I walked in, there was no one at the front desk. I had to look for an employee, and when I finally found one, I told her it was my first time and that I was looking for running shoes. She asked if it was my first time shopping there, and when I said yes, she told me she couldn't sell me anything unless I was buying more than one item. I even mentioned that I was considering getting two pairs of shoes, but she still refused to let me try anything on. She said I needed to get them "adjusted" or that I had to know my exact size first and she never showed me a single pair of shoes. I felt completely dismissed and discriminated against, as if she assumed I wasn't worth helping. She even told me that I'd be better off shopping online, which made no sense if I wanted to shop online, I'd have bought better brands elsewhere. I went to the store because I wanted to try the shoes on and choose the best fit. But she had zero interest in helping me and made it clear she didn't want to assist me at all. I want to be clear: I'm not writing this review to get free products or attention. I just want to express how disappointing it was to be treated this way. A store that focuses on customer interaction should offer better service. If your job is to sell, at least do it professionally and respectfully.

What I like about this store is the shoes are really good quality, are truly comfortable, have lots…read moreof options and colors to consider, and the staff was very helpful. Win! Win!

I had such a pleasant experience, purchasing shoes at comfort one in Mclean. The owner of the shop…read morewas very knowledgeable. Patient kind and understanding of my needs. He discussed the nuances of the different brands in order to help me make a selection which was right for me. I can't think of the last time I had really good service in a shoe store, but this was a pleasant surprise. excellent shopping experience. There's also a machine that reads hotspots on your feet to better determine size with and insole needs. Very happy with my shoes.

Meh! I have noticed a different vibe in this store for sure. The former store manager was so…read morepersonable & customer oriented, but the current management staff leaves much to be desired & are not very friendly. Tonight took the cake - they were vacuuming a good 2 hours before closing, while customers were shopping. All I could hear was a high pitch whirl coming from the vacuum. Also, DSW employees always ask if you need any assistance or if you were finding everything okay but not once did any of the employees on the floor greet or even make eye contact. Sadly, it felt like they were only concerned about closing. No bueno.

I like DSW, the only thing I dislike is how aggressive they are at getting your phone number or…read moreemail. The cashiers will literally get in trouble by management/corporate if they cannot collect this information and I think that's terrible. I guess your database will just be filled up with bogus phone numbers. Corporate. DO BETTER! Customers hate this crap.

2/14/22 On 2/4/22…read moreWhile waiting for our pizza at Little Ceasar's Pizza, we checked out this store. We were greeted by the staff members upon entering. After a short amount of time we were approached by one of the owners in case we needed assistance. I did not need assistance and neither did my wife. Still, we appreciate the offer. I saw one outfit I liked, but my wife doesn't wear skirts or dresses. Something she picked up from her mother. Nevertheless, I liked the dog picture, but will have to imagine someone else wearing in my mind. Guess I will put it on one of my characters, but I digress. There are other items I this store and I only got a glimpse of what is sold here. Still, the staff was friendly and I will pay another visit to this store. I might just find something I could use next time.

Really cute little Korean clothing and accessories boutique!! I'm a fan of Korean style/aesthetic,…read moreand have always wanted to visit one of the little boutiques in Annandale, VA. I ventured in and was wooed to make several lovely purchases by the very attentive shopkeeper! One cool thing is that we discovered we have variants of the same surname! (My husband is half Korean.) It's a relatively uncommon Korean name, so that was pretty neat. I probably wouldn't have bought anything (the items were a bit pricey for my income), but Kum (the nice shopkeeper) gave me discounts after I asked if there were any sale items. I realized that you can definitely barter a bit, especially if it's your first time. They want to make you a repeat customer! I was surprised by the pretty leather handbags. They were a bit too expensive for me, but my eye was caught. They have a variety of colors and styles (more unique than you'll find at TJ Maxx). The clothing was interesting. A lot of the styles were not quite for me (intentionally loose blouses with pretty involved/sparkly patterns), but there were a few that I absolutely loved. I ended up getting two BEAUTIFUL flowy skirts, of very good quality. It's so hard to find delicately made, modest, beautifully worked skirts like these. I bought a blouse that has a lovely pattern (it's a fabric that Kum assured me is sought-after in Korea). I bought the loveliest little tulle scarf (they had a variety of colors...could have bought them all). Kum was constantly checking on me as I was trying things on and brought me tops and bottoms based on what I'd picked out. As a former sales associate for a women's boutique, I can tell you that this strategy WORKS and is actually appreciated by customers who just want a little encouragement (and a little pampering, if I'm being honest!). She even brought me some bold kitten heels...that cracked me up! But I was actually considered some black-and-white striped ones...and I never in a million years would have tried them on without her suggestion. I also bought something I never thought I'd buy...stylish tennis shoes. They're absolutely adorable (see the photo I posted). They were thoughtfully displayed in the fitting room stall (brilliant marketing move, putting attractive handbags and a variety of shoes in there to catch your eye!). They look like they're emulating a designer (I'm not in the know enough to know which one) and are super cute. Kum asked me how I'd found her shop. I had seen a few Korean boutiques while getting amazing authentic Korean comfort food, and did a simple search on Apple Maps for "Korean apparel." There are several other boutiques in the area which I look forward to perusing. She said she would love to attract more visitors who aren't Korean. I told her that I agreed, that I thought lots of ladies would love her store. She asked if I could leave a review and I enthusiastically assented! Visit this store if you want to spend an afternoon imagining what it would be like to shop in Korea! Don't worry...prices are displayed in USD, not Korean won. ;) There's something for everyone here, and I bet you'll be asked where you found your purchase!

great shoes and great service. really pleased with my…read moreboots. still to see how they last.

One of the best shopping experiences of my life was today. Regina and David were incredible…read more Finding proper shoes can be a daunting task but this experience was a walk in the park thanks to them. They were patient with me and answered my questions. The prices are reasonable and on par with other stores/online. However I recommend coming to the store versus online. You'll definitely get the star treatment.

I stopped by The Shoe Shoppe in Tysons because I have a pair of slingback heels that I love, but…read morethe back strap constantly slips off my foot and makes them almost impossible to walk in. I really wanted to wear them to my cousins wedding and this shop came recommended. I originally thought the strap needed to be shortened, but the staff suggested a different fix. They told me that adding a pad under my foot and a non-slip band on the strap would solve the issue. It helped a little, but not completely leaving me somewhat disappointed. In addition to not receiving a complete fix, what really disappointed me was the service or lack thereof. The man working there barely looked up from what he was doing and never asked me to try on the shoe to see the problem for himself. He gave short, vague suggestions and seemed uninterested in actually helping. I had to walk back and forth to the shelves three separate times to find the products he mentioned, rather than him taking a moment to show me where they were. The whole interaction felt dismissive and rushed. The shop itself is tucked away inside Tysons Mall, so it is easy to miss unless you are looking for it. While it is convenient if you are already nearby, I would not make a special trip back. For a store that specializes in shoes, I expected more attention and care. The experience left me unimpressed and still struggling with the same pair of shoes.

Brought a beaten up leather Gucci purse back to life! They exceeded my expectations by far…read more They also added the sole protective surface to a pair of CL red bottoms which also turned out nicely.