Service is terrible, never coming again. they Never offered any help and was rude with there tone.read more

The staff there are a disaster. Both guys looked pissed off and acted like I was interrupting their…read moreday by asking for the correct shoe size. Informed him it was a men's size, he insisted it wasn't, then walked off. The music was blasting. I could barely hear them--more like dealing with angry bouncers at a nightclub than staff in a shoe store. Complete waste of time- maybe they think they're cool and don't want a sale? ‍

terrible customer service. Vanessa, the manager would not help me without receipt. Had me call…read moretheir 1800# only to then find and print out my receipt. Avoid this place.

The two Latina women working 10/19 On a Sunday were the rudest people ever. They acted like me…read moreneeding help or trying on a size was an inconvenience to them. When I asked the only man who was working there to get me a size he was as nice as could be and answered my questions. The women who checked me out was wearing see through short/leggings. So trashy. Disgusting even. The other Latino woman who was on the floor came up to the check out and whispered something, and then they both proceeded to look at me like I was a problem. Will not be giving my service again. People who work minimum wage jobs and treat people, especially white Americans like trash, will not get my respect. There's a reason they are working there. Terrible service, from women who think they are better than everyone. Reality check, you work at foot locker..... just do your job and be nice. Not suprised at all honestly.

Absolutely love my ON shoes! I got a pair through the WalkGood organization, and fell in love with…read morethe brand. The name hits the nail on the head, because you literally feel like you're walking on clouds! I got the On Cloudmonster Hyper Shoe in pink! This is my favorite running shoe, and I feel much lighter running in these than any other shoe! I ran in the shoe for the first time at the Abbott Kinney One, and they were one of the sponsors. Their booth had displays of shoes and also a fun booth (photo attached). Their store was super clean and had a variety of items, including socks and other accessories. The workers were helpful and we even shot a promo outside of the store. I think you get tremendous value for your buck, and it's definitely worth the purchase if you're on the fence!

My wife and I walked into this store having never owned On brand shoes. My wife is very picky when…read moreit comes to what shoes she wears so I figured we were just going to browse a bit and walk out. In the end, we walked out with a couple of pairs of shoes because of the outstanding service Jose provided us. He was not only extremely nice and pleasant, but honest and helpful as well. My wife tried on a pair of Cloud 6s. Upon trying them on, she said that the laces felt tight. She asked Jose if they would loosen up over time. He said maybe a little. He then offered to replace the laces with something longer to hopefully alleviate the discomfort. He then left us temporarily to replace the laces. When he came back with shoes with new laces, my wife tried them on and stated that they feel a little loose now, but feel much better. At this point, she was going to buy the shoes as is, but Jose offered to replace them with medium length laces to ensure an even better fit. He left us to relace the shoes yet again. When he returned, my wife tried on the shoes and they were a perfect fit. The amount of time Jose spent with her to ensure she was 100% comfortable was impressive. Side note: I was really digging the service so while waiting, I got myself a pair of Cloud Runners. Being a Hoka guy, I hate to admit that these shoes are more comfortable than any of my Hokas. I regret not trying out On and coming to this store sooner.

Great store with great selection. Want to give an extra shout out to Kenyan for assisting me so…read morethoroughly with a great deal of knowledge, patience and excellent service!!

I was greeted right away by Gerson, a friendly and knowledgeable salesperson. He seemed to…read moregenuinely care about getting the right shoes for my needs, not just making a sale. I like my new Hokas and would definitely go to him for future needs.

Today is the second and the last time I attempt shopping here. I called earlier this week and spoke…read moreto the supervisor about the store being closed way earlier than advertised hours she was so nice inviting me back. Unfortunately for me the same girl who didn't let me in to shop was there dismissive and rolling her eyes when asked questions about the products. I was about to ask her another question when she stated to her colleague that "she doesn't get paid enough for this sh*t" which explains why she has a terrible attitude. Wilson, do better! Pay lis an appropriate wage so she doesn't make the customers feel uncomfortable. Safe to say I won't be back to bother her.

do not come here to restring your racquet or at all. they kept my friend's racquet for two days…read more(they promised it would take 2 hours) and still couldn't complete the job. when we asked about it, the customer service was rude and unhelpful, and they refused to issue a refund even though the service was not provided. but of course we argued for a refund and got it back very disappointing experience. would not recommend this location if you need your racquet restrung or expect basic customer service.

Awful customer service. Yelp says open until 9. Tried to call ahead to confirm they were open yet…read morethe phone was out of service. They close at 8. Lady inside the store said sorry can't help you. Complete waste of time. Get the hours updated right and get a working phone.

Xmas eve at 11:05am, store closed no sign of opening hours. People walking away in drovesread more

The store was clean and easy to shop in. Even when it got a little busy, the service stayed…read morefriendly & they helped me find exactly what I needed

Fake chrome hearts there I'm sure of it and when I come to Bring rare chrome hearts there they deny…read moreit lmao wonder why cuz they be buying fake stuff from whatever vendor they rather buy from not authentic, I legit sell to Beverly Hills in bulk and I wouldn't trust their jewelry, they are not experts just a resell store they don't even say where they got the chrome hearts jewelry just seems off I gave them my phone number I told them I have kilograms of chrome hearts silver never heard back from them lol but I believe there pieces are not authentic I been selling chrome hearts for 6 years I know a lot, not trying to throw dirt but realistically why would you buy jewelry at a shoe store from the mall where at the mall their known for getting replicas at these type of stores, I say all this because I'm a private seller for chrome hearts jewelry

Second Visit ....Still Impressed…read more Great selection of shoes and apparel - something for every style and budget. Prices vary, but you'll find plenty of great deals. What really stands out is the customer service, truly top notch! The staff goes out of their way to ensure you have a great shopping experience. Highly recommend!

Scalper shop. Charges $95 for a Pokemon booster box. You're basically being charged $15+ a booster…read morepack.

I placed an order online over Black Friday weekend which was cancelled shortly afterwards. After…read moreattempting to contact the company through their online portal numerous times they refuse to resolve the problem and continue to reply with what seems to be an automated response rather than an actual person. This is some of the worst customer service I have experienced and I suggest everyone refrain from making an online purchase or any purchase from them at all. I have supported Undefeated for over two decades, but now I feel like I no longer should. I previously disregard the negative reviews I have read about this company from Yelp and Trustpilot, but now from my experience it seems as if they are true. If this company was truly Undefeated, as the moniker states, I would think they should have 5 stars and satisfied customers but clearly they do not.

Tried returning a brand new pair of air force 1s within their 7 day return policy. Was accused of…read morewearing the shoes out due to unaligned bottom of the shoe which likely happened while I was trying them on. Denied a return of a brand new pair of shoes. Will just order directly from Nike / Adidas I guess since that's all they carry anyway.

I had stopped into the Nike Santa Monica a few weeks ago. I stopped in because I had seen online…read morethat they had a counter where you could customize items. The team members here are very accommodating and thoughtful. It's cool to see them they work as a team and when I was able to find out what decals and badges I wanted on my items was a fun experience to be able to do that. I was indecisive, however Brianna was there to be able to walk me through the process and let me know what was available and what my options are. It was cool to design and pick out a few one of a kind items and make it my own. It is a fun process to do and thank you so much for the team there. It was kind of time consuming so they were extremely patient with me I parked in the parking structure and it was really convenient because the Nike is right outside the exit of the parking structure itself.

There is something seriously wrong with this Nike store. It's been twice now that we've returned an…read moreitem, and asked for the money to be put on a gift card, only to try and use it at a later date for there to be no money on the card. Each time we've called customer service and they tell us that there is no record of that gift card being issued at a store, and there's no money on it. Even with a receipt, they tell us there's nothing they can do, either at the store or by calling customer service. We buy Nike bball shoes all the time, but will never go to this store again.