I have been back to this Footwear etc location many times, because they continually provide friendly, prompt, and knowledgeable service! I have been very satisfied with the quality of the shoes I have gotten from here. Earlier today, I had an excellent experience with Cameron, the assistant manager as I needed help selecting 3 pairs of shoes -- one for everyday walking, one for road running, and one for trail running. Cameron was friendly, patient, and knowledgeable, helping to make recommendations and allowing me to try on a wide range of shoes until I found what worked for me. Thanks for all the help Cameron! read more

Footwear etc. - Hoka Clifton 10s (wearing), Hoka Gaviota 5s (left), Hoka Challenger ATR 7s (right) - Shoe Stores Near Me - San Carlos, California

I went to Footwear because I needed to find some shoes for my flat feet. They had a very good selection of shoes that would accommodate most folks from hiking to running and lifestyle. Tanya was extremely helpful and while I wasn't able to find the exact shoe I wanted, I was able to narrow down the selection thanks to her help. Tanya was never pushy, was extremely polite and professional! Unfortunately, they didn't carry any men's shoes in my size I'll be coming back in the future for my running shoes. Thanks again Tanya for the excellent customer service! read more

I bought a pair of HOKA shoes today. Alex assisted me and I was very satisfied with his help. He was patient, knowledgeable, helpful and kind. Please look for him if you are shopping there. read more

Went in today around 5:15PM. There was one vendor, busy with a family. My daughter and I waited 15-20 minute, sitting in a chair. The vendor didn't even look at us once. After this long wait, we decided to leave. Won't go to this store anymore - I had a similar experience previously. Thankfully, there is the San Mateo store! Please do talk with your vendors and train them on how work in parallel and take care of customers. Nobady should have to wait 20+ minutes and not even be greeted. We would have been fine with just getting the shoes in our size and could have tried them on by ourselves. Very disapointing, we were just ignored. read more

Yet another pleasant shopping experience at San Carlos Footwear! Sales associate, Alex K. Is the best! He is super knowledgeable and incredibly friendly. Great customer service! read more

First off, my feet were killing me and I knew my shoes had to go. I usually order online and that seemed to work but my feet are especially neglected. Went in to the store to get serious and try something on for a change. Cameron was quick to point me to a couple of candidates, given my requirements, and within minutes I had a new pair that my feet are still thanking me for. Not only am I more comfortable, my stride has lengthened, and I'm far more sure-footed. I recommend treating yourself to a new pair of perfectly matched shoes! read more

What a delightful experience here! After recent foot surgery I came here for some roomy shoes because they have a solid selection of shoes for people with special foot needs. First thing--completely unrelated but not--my absolutely most hated Christmas song came on and I shared my thoughts about it, and Tanya--the most awesome shoe sales person I've come across in years--skipped the song for me. :D Great start!! She also guided me to a few possible options for accommodating my lopsided foot situation--one normal, one in major recovery mode--and found some Birkenstocks that worked perfectly. Tanya is fantastic and went above and beyond to help me, and was the most pleasant and fun person to be around, too. I highly recommend this shop! read more

Alex was super helpful with finding me shoes that will help my foot pain and are stylish! I definitely recommend coming to this store for new shoes! read more

I drove from San Francisco to come to this store. I walked in and the store was busy. I just wait a waited a few minutes. When I was greeted, I was asked what I needed, I told the guy I was looking for a pair of HOKA shoes and wondered if they had it an a 13 wide which is really hard to find. I was expecting a no but to my surprise, they had it! They didn't have the full black but had this other black with a white sole. When he took it out of the box, I actually liked the pair he took out more. Tried it on and was sold. It was a little cheaper too than I thought. Great customer service and attitude as well! read more

I visited the Footwearetc store un San Carlos two weeks ago. I was attended by Tanya Ochoa. She helped me find the correct type of shoes and insoles. She has a great knowledge of the products she is selling and I am very happy with her customer service. Thank you Tanya!! Nelly C read more

Cameron was friendly, attentive and helpful. I have arthritis in my big toe so it's hard to find comfortable boots. Cameron found a few options for me and I ended up with a very comfortable pair with a nice, cozy lining. I'm extremely happy with both the service and product quality. Footwear Etc is definitely my go to for my special foot needs. read more

Since my first review I've been back to this location three more times and each time I find more and more footwear and accessories that are top quality. Service is always outstanding and every interaction is amazing! Prices are just as good, or better, than what I find online! Selection of shoes and the ability to try them on without guessing if they will fit is very important to me and that's what this brick and mortar brings to the table. I'm a super fan of this store, the staff and the selection they have!!! read more

Everything, Cameron was a delight to help me . He answered my many questions dealing with slippers, sandals, hiking boots and dress shoes. He knew his stuff when it comes to all the assortment of shoes that I was interested to know. Insoles dealing with Metatarsal and Arch support was explained to me so I understood the podiatry vocabulary. I did not feel rushed, Cameron did not hurry me along or pressure me into buying anything. Great time and will return for purchasing recreational shoes and sandals Thank you for assisting me. read more

It takes a lot for me to write a review. But I was blown away by the customer service I had today at Footwear Etc. Yadira spent about 45 minutes with me, trying on many shoes. I have complicated feet (hyperpronation, arthritis) and she was giving me the pros and cons for all these different shoes. She was SUPER knowledgeable, friendly, and I walked out in a great pair of shoes. Amazing customer service. Thank you, Yadira! read more

Tanya Ochoa was absolutely amazing at helping my mom and I find the right tennis shoes. She was so patient, friendly, and kind, and had so much knowledge regarding which brand/type would work the best for our feet. We came in a second time a few months later and she helped us again and was just as amazing. We love our shoes so much and are so grateful to have gotten to know Tanya in the process. read more

Impressed with their selection of shoe inserts. Also, young gentleman, employee, was very knowledgeable about the products. However, feel like there should have been another staff member on duty. 6 PM is closing time. read more

Went here to return something, walked out with a couple of pair of sale shoes. Staff member was friendly and competent, and followed up when something I wanted to put on hold at another store was no longer available. Appreciate the great customer service. read more

Alex Kozlowski helped us made our shopping experience exceptional. Mr. Kozlowski has excellent customer service, patience, knowledge of the shoes and recommended the right models for my podiatric issues. read more

Small store (chain) located on the main drag in San Carlos. Great selection of shoes and the like as one would expect. In fact they pack a tone of shoes into such a tiny store. Mostly medium to high end brands, and of course accessories. Friendly attentive staff and they had the Tapitio Socks my son was looking for (don't ask). Parking can be really bad depending on time of day. That being said there are tons of other shops along the street so its easy to cluster your shopping needs. read more

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This store has a wide selection of quality shoes. But, most importantly, it has the best customer service. Every staff person is friendly and greeted me with a smile. Cameron, the assistant manager, has helped me with three purchases now and he is an all round great sales person... knowledgeable, friendly and very patient. read more

Asst Manager Cameron Alexander is very knowledgeable and very helpful. He even put elastic laces on my new Hokas for me!

Excellent service and selections! Cameron was outstanding, knowledgeable about footwear and very helpful. It's wonderful to have a local shoe store that meets my needs as Footwear has for many years! read more

Cameron was more than helpful. He took the time and patience to have my wife and myself try on different shoes. Never felt rushed never felt pressured great experience. read more

Great service. Cameron and Tanya were very helpful and charming. I have definitely upgraded the type of walking shoes I now wear.

Stopped by after finding parking near Laurel Street, not always easy, to find the store closed with a note on the door "OUT TO LUNCH" at 1:40pm on a Saturday. The note did not say when they would return. I did not have an hour to wait around, hoping that they did not just close and would be back soon. Will not go to this location again. The 3rd Avenue location had always been great, and I regret that I thought to try the one on Laurel Street as I was near it. I completely understand having to close a small business for breaks, but a note on the door saying when they would open back up would be very helpful to customers. Then we could decide if we would like to wait. read more

The staff at Footwear, etc., is very attentive and helpful. Yadira Navarro in particular is a great listener, knows a lot about feet and shoes, and does a great job exploring options with you. She is clearly invested in her customer's success! read more

I went in for my 3rd time, walked in and it was pretty busy. The guy working, Trevor, remembered me from the last time I was in. Got me my shoes to try On quickly, apologized for being so busy and helped as much as he could. He was so kind and helpful even while being very busy. I will definitely buy all my work and exercise shoes here and hope to see and be helped by Trevor again. Kudos to Trevor!! read more

Thank you Jocelyn for terrible service!!! We came to store to get help about my hoka which had many issues. I explained the situation and the gentleman told me that they can not take the shoes after 1 month. That s okey for us because that s a policy. Than we asked the slaes staff can we get the reciept if i give my number or e mail. She was so straight and rude to us. Even she did not want to look at my face while we were talking. She told me lie that she can not find my number on the system. She just tried to not help us. After 20 second the gentleman found my name from my phone number. It was totally disappointed. Just i would like to get my receipt but Jocelyn was very bad to us. 1 point customer service. read more

The thing I noticed was the nice job San Carlos has done to give their commercial downtown area a hometown feel, so my going to try on some walking shoes turned out to be a pleasant experience. I prefer buying shoes in person. There is no way on God's green earth that you can purchase shoes online. I've tried and the shoes received did not come close to what was shown, nor the fit or quality, let alone the returning of said items and dealing with customer service. I called ahead to make sure there was someone there. There was. Alex was my salesman and walked me through the options on hand. He was friendly and thorough but here's where it gets sticky. The shoes I picked for their width were sold out in all their stores in my size. I ended up choosing a pair of Hokas. They come in extra wide, have a good reputation, and are highly sought after. I spent more than I expected for a pair of walking shoes but they're excellent, high end tennis shoes. The only negative is selection. I sought slip ons because of back issues but they lacked in this area, so a specialty shoe place it isn't. But still, I highly recommend this place because of the ambience the area affords the buyer, so consider having lunch or dinner after finding a new pair of shoes. You'll be back. I know I will. read more

Great customer service. Small chain store. Not the most variety of the brands they carry, but they really know their shoes. I told them what I would be using them for and they gave me their recommendation within the same brand and few outside of the shoes brand. read more

I've popped in to Footwear, Etc. before but decided it was time to address some foot issues I have. I'm flat-footed, with pronation and need both extra lateral support and a wide toe box. Vanessa F. took the time to listen to my requirements, measure my feet, the. Allow me to try several brands and sizes of shoe before I selected the Topo Phantom 2, a brand I was heretofore unaware of. Once selected, Vanessa suggested some orthotic inserts to shift my foot and I came away with a far better setup than ordering online could ever approach. That I supported a local business is just icing on the cake! read more

Footwear etc. - Shoes - Shoe Stores Near Me - San Carlos, California

Love your feet. They take you everywhere all day every day. I love my feet. I take care of my feet. If you work for hours on your feet like I do - footwear is extremely important. I have pumps and flats that are "comfort" brands I purchased at Nordstrom and Macy's that aren't comfortable after a few hours. I find my toe box burning, my baby toes swelling, my foot pad area on fire and why does my leg bone feel like it wants to puncture through my skin? Yes, the disappointment of shoes that were supposed to be comfortable and help me power through 9 hours of walking and standing at work. Interestingly enough - what I just realized, the brand is the deciding factor in how comfortable the shoe is based on your actual foot. Just because it's labeled comfort doesn't mean it will be for you specifically. Rocket science all day every day. I tried on so many great styles and brands of comfy shoes. Then I decided on 2 pairs. Your girl is quality driven. No one is surprised. I walked out of the store wearing my new shoes and I scored a nice discount! The service was outstanding. I didn't feel rushed or pressured. I had so many boxes of shoes at my disposal to try on. He slid my foot into each pair I wanted to try and told me the benefits of each brand/style. I felt well cared for and I really love my shoes. Five stars and my high recommendation! I will be back! Ah - they also sell men's shoes so if you are a man with comfy shoe needs, this is a great option for you. Ok, that's all. Bye. read more

Footwear etc. - Lots of options for comfy footwear whether it's dressy, casual, professional, or for working out. - Shoe Stores Near Me - San Carlos, California

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I came in over the summer prior to a trip to Europe. I'd purchased some Birkenstock sandals from another place, and I needed holes to be placed in the straps I called and was told that they could add new holes to my straps. I went in before they opened and right as the employee was pushing out the racks of shoes on the sidewalks. Unfortunately, I didn't get a name, but he stopped what he was doing to assist me. I explained what I needed and he helped me. He was quick, polite, and prompt. Thanks, Footwear Etc.! read more

The other day I found a pair of shoes online that looked perfect for summer wear. Comfortable, stylish. I've had mixed results with online shopping, but both Amazon and Zappos are great with returns and exchanges. And both usually offer the lowest prices. This time, though, I did what I usually do: I Googled the make and model of the shoe in question. Lo and behold, Footwear Etc. came up quickly with a much lower price than their online competitors! I called my local store, and the manager located the shoes and put them on hold for me. The next day, I went in and tried on said shoes... which turned out to be incredibly comfortable. The same manager was on duty, and he couldn't have been more helpful or pleasant. It felt great to support a local vendor--especially now. Footwear Etc. has a lot of shoes available from popular brands, and there is nothing better than being able to try on shoes first. OK, even better when you know you're getting a great price. read more

Great selection, above and beyond service, hometown ambiance. And if you're fortunate to have Scott as your salesman then it's your lucky day. How can you ask for anything more from a shoe store?! read more

You have a very bad salesperson. I bought shoes from this store 4 months ago. The front of the shoe began to tear. I politely said this to the sales staff there, whose name is Jocelyn, and asked for help. but her behavior towards me was very rude. You urgently need to teach her how to talk to the customer!!! read more

Best selection of easy to wear shoes like Birkenstocks, that I've ever seen. Parking is easy. The store is in the middle of a pedestrian area. read more

My husband kept borrowing my Orthaheel flip-flops, the most comfortable sandals I've ever found. Orthaheel shoes were designed by a podiatrist and recommended by my podiatrist. For Father's Day, I decided to get him his own pair. Yes, we wear the same size shoe. When I walked into Footwear etc., the store manager asked me what size I needed. I took off my sandal and showed her, and told her I was looking for the same flip-flop for my husband. She beamed at me warmly, "Oh, you're a 10+!" She wasn't referring to my runway looks at this point, but my shoe size. Yes, I have big feet, which got even bigger after having my son. She then told me she was also a 10+, and we high-fived each other. She informed me that this particular location of Footwear etc. carries a lot of shoes for women size 10 and higher. And, she was throwing a party with bubbly, food many, many shoes, all size 10 and up. She handed me a flowered invitation that announced, "You're Not Just A 10...You're A 10+." I like the positive spin on big feet! Would I like to come? Why not? It was interesting to see how crowded that 10+ shoe party was. It was hard to walk around and see the shoes, since it was packed with so many fabulous 10+ women. There seems to be a need for shoes in larger sizes, and Footwear etc. is filling it. Good for them and good for us. There are lots of comfortable, high quality shoes in this store. Just some of the brands they carry include Dansko, Naot, BeautiFeel, Clarks, MBT, Mephisto, and UGG® Australia. While the prices aren't cheap, I feel that you get what you pay for here. I like supporting this store, which is not a franchise, but independently owned. There are nine Footwear etc. locations, plus an online store (free shipping on U.S. orders $60 & up, and no sales tax), and this San Carlos store is now my favorite. I bought my husband his Orthaheel flip-flops, and now he doesn't need to steal mine anymore. Oh, and I bought myself a fancier pair of Orthaheels that had sparkly bling on it. Comfort and good looks together are hard to beat. Win-win. read more

Good place, great customer service, they ain't just trying to sell you shoes, I mean like they know about the shoes they know what they're selling and they are very good at it. Question these people they'll answer everything . When I think of these shoes, I think comfort. read more

I tried on a three sandals in a size I usually wear. These I had chosen from looking at their website (and others) online. Vanessa helped me and answered my questions. She also volunteered other information that was helpful and valuable. As it is, I haven't yet purchased any sandals, but have one style and size (down-sized one level) that I think may suit my needs. I just wanted to give a shout-out for Vanessa. I found the assistance here more helpful than at the Palo Alto store. Perhaps this was because of a difference in inventory and stock on hand, but I left a much more satisfied customer than in Palo Alto. read more