We had a similar experience to one review that was written 6 months ago. One salesman was trying to…read more"help" us and he was extremely pushy to the point that he made us uncomfortable. He was following us around the store and asking questions like what does my husband do for work etc. He kept interrupting us and we could barely look at items. The security guard also kept following us everywhere and was staring at us the entire time even though the store was empty. It was a very uncomfortable and weird experience.

Lost its way when acquired. Less focus on building customer relationships, more focus on how to get…read moreyour money. With so many ways to purchase from vendors directly, these stores are a dying breed, and even a shiny new store doesn't seem to help them. It was empty both times we went. I was followed around by security guards on two separate occasions, and the salespeople seemed to need to hustle me to buy. My girlfriend wanted some shoes and we took a look around, even went back to look again, and it was just a weird, weird place. I don't know a lot about women's clothing, but nothing seemed that good looking, even on the dummies. They apparently have a license to give away alcohol (?) so if you like to day drink while shopping, be stalked by security guards, and spend your money on items that lack style panache with people who look down on you for (what, being a customer?), this is the store for you.

When you work with Fredy at Sarrtori's, you're working with family. His care throughout the process…read moreand commitment to making sure you feel comfortable, confident, and attractive is something you can't put a price on, and you certainly can't get in some of these formalwear chains. I got a custom tuxedo for my once-in-a-lifetime wedding, with a special heirloom shirt re-tailored to fit me and fit the occasion/time, and it was the talk of the night! I might be a nice looking billboard for Fredy, but it was his hard work, attention-to-detail, and decades of experience that made sure I was the best arm candy possible.

From the moment we stepped through the door, Fredy treated us like family. He was able to…read moreunderstand my son's taste and color palette immediately, and helped him pick out the perfect suit for his college graduation and job interviews. The clothing was perfect and the entire experience was wonderful! We cannot recommend Sarrtori highly enough! We are so happy we found this wonderful business and I'm certain my son will be a customer for years to come.

Such a lovely store. Not jammed pack and some of the nicest lady volunteers I've had.read more

This is an update to my original five star rating from almost 20 years ago. The Shop was a…read morewonderful local gem back then, but now, not so much. In the past year - since the new manager took over - The Shop has totally changed. Prices have gone way up, and the new manager is touting stuff like a whole "St. John's Knits" section which I really don't care about. I also notice that if I come in wearing my sweats & no makeup the manager doesn't say boo to me, but if I come in dressed to the nines then the manager is is super friendly, which I find shallow. She also has a weird policy on "Sales"; in the past, annual end-of-season sales were always promoted ahead of time. But the new manager insists on "flash sales" that aren't advertised, so you just have to stumble upon them by chance. All of this adds up to a poor shopping experience, so I rarely shop there now and I never donate anymore. Bring back the old manager, Robbie; she was wonderful, as are the employees who work there. In fact, the employees (outside of the current mgr) are the only reason I'm giving 2 stars instead of 1.

I had a great experience working with JT. I've known him since the store opened last fall 2025, and…read morehe's always been so welcoming and such a great help. He is able to provide great recommendations and excellent customer service. I appreciate him and the staff at Skims Palo Alto.

I am writing this to warn others about the unprofessional and discriminatory atmosphere at this…read morestore. I spent over $1,600 here, and despite that, I was treated with zero respect. The environment feels incredibly arrogant, and I felt targeted by a clear lack of equality in how customers are treated. The store manager was particularly unpleasant. She has a very stuck-up attitude and an unwelcoming demeanor that sets a negative tone for the entire establishment. It is clear that she hasn't trained her team to prioritize kindness or inclusivity. There was no attempt to provide a pleasant customer experience or walk me through my purchase. It is a disgrace that a business in Palo Alto operates with this level of elitism and poor service. I highly recommend taking your business elsewhere. There are plenty of other shops that value their customers regardless of who they are. Do not waste your time or money here.

I'm so glad they opened a new location! Santana Row has to…read moremuch traffic for me Literally the best customer service in the game. needed a last sec rush job for my brothers wedding and these guys definitely delivered! special thanks to Yosaph and Qiyam! can't wait to get my wedding set next !

Excited that Franco Uomo is now in Palo Alto! I've always loved Franco Uomo for their incredible…read morequality and attention to detail, so I was thrilled to hear they opened a new location near Stanford. The store itself is beautifully designed--sophisticated, warm, and inviting. Yosef is fantastic! He has a great eye for style, is incredibly kind, and makes you feel completely comfortable from the moment you walk in. Whether you're looking for a sharp suit, a perfectly tailored shirt, or just some expert advice, the customer service here is unmatched. You're not just buying clothes--you're getting an experience.

I have become a very frequent customer of Mario. A true local gem started by Mario's father. I…read morebought a sport coat at a nice outlet but did not realize all the buttons needed to be sewed in. I had tuxedo pants that were 10 years and a few inches ago that Mario expertly tailored to current measurements on short notice. In addition, I gifted my son a fine suit and Mario hit that one out of the park. Finally, I had a full suit purchased at the Livermore Outlets that Mario made look like a custom suit. Mario is a class act, I would drive from all over the state to have Mario work on my undersized wardrobe. I highly recommend this shop!

Mario and his team are the best! I needed a suit for my wedding this past week but I only had about…read more10 days. I had reached out one weekend but they were away from the shop due to an event. I texted the number and Mario was able to set me up with an appointment for the upcoming Tuesday of that week. The process was pretty quick. Mario took my measurements, he explained the rental process, let me look at some designs and ultimately gave me freedom on the color I wanted. Price was what I expected between $250 and $300, including the 2 piece blazer and pants, white shirt, matching vest and two ties to choose from. They could have included shoes as well but I had my own pair. I'm not sure if that would have altered the price. It took about 5 days for it to be ready, as I could have picked it up the following Monday but it was a busy day for me. Mario even let me try it on and make alterations before I walked out ensuring that my suit was the perfect fit for my special day. Overall, the customer service was top notch and I felt like I was able to take my time throughout the experience despite all the stress that comes with getting married. Thank you, Mario for making my special day a day to remember!

This is an updated 5-Star review to include pictures of my amazing 3pc suit and tie. I can't…read morerecommend Hall Madden Palo Alto enough.

Hall Madden is hands down the best suit experience I've ever had. From the moment I walked in, the…read moreteam was beyond welcoming--super friendly, no pretension, just genuinely great people who clearly care about their craft. The service was exceptional every step of the way, and they made the whole process feel easy and fun. The suit itself? Absolutely incredible. The fit, the fabric, the attention to detail--everything was spot on. It's honestly my favorite suit I own, and I get compliments every time I wear it. If you're looking for a custom suit that feels as good as it looks (and an awesome team to help you get there), Hall Madden is the place.

Everlane continues to be an aesthetically pleasing and minimalist clothing store. They have men's…read moreand women's clothing here. I actually attended as part of a private company event and the staff were all super friendly and welcoming. There was a bit of a wait for the fitting rooms so I put my clothes on a rack while I shopped around. When it was my turn, to my surprise there was an extra pair of green pants that I didn't add and I pointed that out. They said that they added it for me to try on with my stuff! I was skeptical but I tried it and to my surprise the pants fit me like a glove and were super comfortable! I was super impressed they were able to pinpoint my size and it looked nice with the clothes I was trying on! I liked the pants so much I ended up buying them. They're the utility straight leg pants and I even bought another pair online in a different color (on sale) since I liked the fit so much. Their tops sizing seems pretty consistent. I was consistently around an XS. I did try on a jacket in XS but it felt a bit baggy so maybe I could wear XXS in jackets. They had a cool bomber jacket on the men's aisle that I wish they had on the women's aisle as well! I think Everlane's clothes are on the pricier side but they feel nice and I hope to get a lot of wears out of the pieces I bought!

Exceptional customer service from both Alex and Hailey. Huge shoutout to Alex for all of his help…read morein answering questions about products and locating specific sizes needed and etc. Store is well maintained and organized. Products are where they belong - nothing out of place. Store is clean and the shopping experience was pleasurable overall. Decent selection of products in store. And honestly, given the quality and timelessness of some if not most of the pieces on display - great value!

While I like their clothing, I had a really frustrating experience in person with an online return…read more I had purchased a coat online (coat was great but just didn't fit right) and, since I was in the area, decided to return at the store. In retrospect, I should have just mailed the return in as I had originally planned. The male salesperson helped me out, scanned the item, and I thought the return was complete. However, when I went home and checked my receipts, I realized that I had gotten incorrectly charged for an exchange for a $100 sweater instead of getting refunded for the full amount of the return item (keep in mind, I just returned the coat and left in less than 5 minutes; I certainly did not purchase any items or make an exchange). I called the store and am hoping the mistake will get fixed and I'll get reimbursed the full amount but this was super frustrating and has never happened to me with another company before - I'm still at a lost for how I could have gotten charged for an item that I didn't purchase....

Greenwashing to the max. Their clothes disintegrate after just a few wears and washes. Their…read morecustomer service is passive aggressive to the max. I ordered a $150 cardigan that developed a hole in the armpit after fewer than 10 wears/washes. These aren't investment/capsule pieces at all. Just fast fashion with great marketing.

Thank you for the above & beyond service that SHOOKA-KIA provided. I guess that's why I shop at…read moreNordstrom's because you cannot beat their customer service. Thank you.

Not sure why this store has such low reviews. It is much more accessible than Valley Fair, in terms…read moreof the parking. I love that it is isolated from the actual mall. It is never crowded and I always have great customer service. Plus it is pet-friendly. Unlike Valley Fair.