My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

What great service! I've been looking for a new auto shop since the dealership I went to has sky…read morehigh prices. Found Elliot Auto was a small, welcoming, and recommended biz. Getting an appt was easy, I called in & they gathered my info to send me a quote. I got a quote via text that I accepted to set the appt. There's no waiting room, so you do have to drop off the car & head elsewhere to wait. I had a scheduled maintenance done, and it was ready before the end of day. Upon pickup they explained what was done & made sure I didn't have any questions or concerns. All the staff was SUPER nice! Definitely recommend.

I got my car inspected at Turner's and had a very positive experience. It was quick, affordable,…read moreand they gave me everything I needed. The waiting area was very pleasant as well. Couldn't recommend more!

Scam pricing. They'll charge you an exorbitant amount for the nonsense diagnostics at $80 even when…read moreyou know exactly what's wrong with it. Stay away from this unprofessional predatory business. They are also insanely overpriced for their quote.

I am so happy that a frIend recommend that I take my daughters Hyundai to Christian Brothers. Her…read moredrivers door handle had broken off and I called two dealerships and neither one could get her in for 3 weeks! I ordered the part from the dealership and Christian Brothers fixed it right away. I was a bit anxious since the part had to be ordered and then go to a body shop to paint and Ashley from CB was extremely patient with me and made sure they received the part from Hyundai and even called me the morning of my appointment to make sure I ordered all the parts for the repair. The mechanic Judson was very thorough; even the handle went on he wanted to make sure it was on tight and took the entire door off to reinforce it. I am so pleased with CB that I think my daughter should bring her car their for any maintenance and repairs and forget about the Hyundai Dealership. Also I thought their prices were very fair. Ashely was so kind to offer me water and gave me a rose when I paid. How nice is that?

Don't walk away . . . run. Unless money is no object. Consider this a Public Service Announcement…read more The facility? Very nice. Clean Bays. Looks great. The staff? Very friendly and courteous. Very nice waiting area and 'free' Christian Brothers branded water bottles. Most people understand 'free' things are not actually free . . . that includes the water bottles and 'free' courtesy shuttles. I took my 2010 Mustang there to have the rear brakes repaired - due to a frozen caliper. The 'Diagnostic Test' was $165, which I paid and then took my car out of there as fast as I could. The cost quoted for repair was ludicrous, so I asked if I could supply the parts (I am a former Auto Parts Manager, so am comfortable with this) - they said sure - the quote for just the labor . . . $631.91. Note - the book time for this is 1-1.5 hours. I declined and took it to another shop . . . $280 for labor and that is where the work was done. As mentioned in some other reviews, the 'free' (there's that word again) 'courtesy inspection' came up with every conceivable 'flush/fill' and things like Spark Plug replacement ("due to age of vehicle") even though I replaced them myself a month ago. Total for all the 'courtesy inspection' items . . . ready . . . ready . . . $8,255.59. How about a few more examples: Replace License Plate Light Bulb ($74.50) - I actually just took care of this myself before sitting to write this review ($15 for the pair and about 10 minutes taking my time), Replace Front Struts (parts cost $250 and labor book time 1.2 to 1.6 hours for both sides) . . . $1,456.38. Replace Cabin Air Filter (part cost $15 - labor book time 0.2 to 0.3 hours or 10-15 minutes) . . . $132. Replace valve cover gaskets (part cost $20, labor time 1.5 to 2.5 hours) . . . $632.20. You get the idea. Outrageous pricing . . . but the 'free' bottle of ice-cold water was excellent!

i have a 2020 toyota tacoma men this guy are very proffessional and respecful and there price was…read morevery low compare to other shop i have visit they job was done fast i recomment them to anyone that need a transmission to be replace i give them 10 out of 10 the best ever you i had to do was call them and they gave me a free towing service for pick up at my house and free diagnostic

Where do i start with this place i was treated very nicely let me start with the positive note. The…read morestaff is very friendly and nice. However my car suffered from this place so i had taken my car to another repair shop but because of the costs i didnt want to pay 12k so speedys actually towed the car for me to their shop and said the could do it for damn near half of the other shop price. I paid roughly 6-7k to obtain a used engine with 32k miles on it . Took a while but i didnt want to rish them since it was a big job. They also replaced my catalytic converters for like 1500$ I should have just spent the 12k with theother shop because after taking it back to speedys three times because my coolant alert kept popping up and it was literally draining out of the car. I knew something was wrong . They said they didnt see anything only for the car to begin blowing out a bunch of smoke from under the engine and the check engine light came on. I literally spent an additional 8k to fix what this place messed up. I should have reported this place to the attorney general's office since the other shop stated everything wasn't even in spec . As a place that does emissions i could have had the shut down but only because they were nice i didn't make the call. I should have taken it to court but again they can read about it here on this review . I would not recommend any foreign car owner to take your car here theres clearly a lack of knowledge and understanding. I have an audi A8 btw. Never again

If you're in the Hathaway Towers area off of Forest Hill and need your vehicle serviced, repaired,…read moreinspected, tires, brakes etc at reasonable rates look no further than Dance Service Center. You won't be disappointed. Definitely

They are just the best, trust them for all our car needs and have used them since moving to the…read morearea in 2019.

I am filing a complaint against Heims Transmission LLC regarding my 2018 Chevy Silverado Z71,…read moredropped off Dec 17, 2025 for a warranty-covered transmission repair. Two weeks later, a third-party inspector approved the work. The repair was completed on Jan 23, 2026, but the shop refuses to submit required documentation (PDF invoices, mileage verification, business license) to the warranty company. The owner stated it may take 1-2 months because he does not handle paperwork and suggested I pressure the warranty company, which is unacceptable and unlawful. The shop is withholding my vehicle, leaving me without transportation in hazardous winter conditions. I have observed the owner driving my truck without permission, which may constitute theft and unauthorized use under Va. Code §§ 18.2-102, 18.2-102.1, and civil conversion under Va. Code § 8.01-234. I have sent multiple complaints, written requests, and legal inquiries, all ignored. This behavior is deliberate, obstructive, and in bad faith, violating both warranty obligations and Virginia law. I request immediate BBB intervention to: Ensure the shop submits all required documentation to the warranty company. Secure the immediate return of my vehicle. Ensure the shop acknowledges legal and civil responsibilities, including potential criminal and civil liability. If the shop continues to withhold my vehicle or refuse compliance, I will escalate to law enforcement, civil litigation, and regulatory authorities. Submitted by: Kenneth Jenkins

Poor service, unprofessional and disappointing. There was hair and clippers left in my car after I…read moresimply came to get my transmission fixed-very nasty. Expect services to take months to complete and expect a damaged car that now needs further repairs. The owner, Jimmy, was inebriated/under the influence. At your own risk, do business with these people.

These days it's difficult to find honest, straightforward, and excellent customer service. But I…read morefound it today at Budds'. He kindly got my Porsche in same day and took care of what I needed to get done! He was upfront with pricing and what to expect if I needed anything else in the future. I wholly recommend you reach out to Budd next time your car needs some TLC!

Budd is wonderful to work with! I've only been in for a few inspections. Now that we need some…read morework done on one of our vehicles, it felt great to know I have a mechanic I can call. He fit us in quick.

Appointment foran inspection and oil change. I also asked them to change my windshield wipers…read more They charged me $63 to change the wipers.. $20 for each wiper and $20 for labor and disposal. Now I usually change my own windshield wipers. Buy them from Costco,, remove the old ones, install the new ones and throw the old ones in the garbage. Aarrow charge me $63 to do this. When I spoke with a guy at Aarrow, I think it was Emanuel, and asked him how they could charge $63 to replace my windshield wipers, he stumbled with his words and then silence. I don't even wanna think how much I was overcharged for the oil change. I also came to find out that they offer $20 off for new customers. There was not a mention of this.. if you decide to take your car to Aarrow scrutinize every charge. Question everything.

They got me in quickly, and the prices were incredibly reasonable. Staff are friendly, great…read morecommunicators and easy to work with.

They were nice and fixed my car's issue quickly which I appreciate. I do feel like they upcharged…read moresome for the labor, considering how fast the job was. Ultimately a lot of the time one has to take mechanics at their word (unless you're a car expert yourself) and while I believe they were honest and diagnosed the problem accurately it did seem too expensive.

BUYER BEWARE - especially women! So, I don't like to write…read morenegative reviews, but I feel compelled to write this one because honestly, this situation made me really angry the more I thought about it and I feel it's important to share with other women who may consider having their vehicles serviced here. I am selling my 2007 Honda that has been very well maintained and has been one of the best cars that I have ever owned. But it has about 200k miles and I felt it was time to get a newer model. On my suggestion, I met the potential buyer (another woman) at this Shell station where she had arranged to have them do a "courtesy check" (which was in itself $134). Upon inspection, they found an oil leak. I rang my boyfriend (who is a mechanic) to ask him to come and look at it. When he looked, he said he felt that the leak was minor and could likely easily be fixed. But I could tell that Shell mechanic was irritated. They told the buyer that they would write up an estimate for repair. Later as I was returning from moving the car into a parking spot I walked into a conversation that the mechanic was having with the buyer stating that the car was going to be nothing but problems for her and that my boyfriend was a "complete idiot and had no idea what he was talking about"! They had also produced her with an estimate of over $3,600 worth of work that they were suggesting should be done to the car before she should even consider buying it!! When I reviewed the estimate, it included a new timing chain kit, air filters, polishing the headlights, tie rod ends, a license plate light bulb a valve cover gasket set, and a few other things... NONE of which were actually wrong with the car but Shell felt like could go wrong at any moment! The oil change repair was not even included in the estimate! When I asked a second time if any of these items were damaged currently, the man at the desk said no, but they could go at any moment. He suggested I dump the car or try to sell it to a dealer. Needless to say, the lady didn't buy the car. I went home and looked up the price for a new Timing Chain Kit with Water Pump and was shocked to see it at Advance Auto Parts for $137!! The same part that Shell was charging $1,436.66 for and an additional $1,000 in labor!!! I also read that most timing chains last as long as the engine does... which is beyond 300k miles with a Honda! I then called Halls (who does much of the service on my car) who said that the timing chain on my car was in good working shape and was just inspected a couple of months earlier!! In looking back through reviews here, this seems to be a common practice with this service station. Whether they are rejecting an inspection and claiming there are significant repairs that are needed or overinflating problems and prices to line their own pockets! I'm sure this review will receive some response claiming to validate their position. But my advice to you, is to go somewhere else...unless you like being called an idiot, or being treated like you are a dumb female or paying them money for the sake of paying them money! There are plenty of service stations that will be HONEST and will treat you professionally with respect, so save yourself the aggravation (and a substantial amount of money) and go elsewhere!!