They were so fast and friendly! The man behind the desk was nice could be! I highly recommend! Would go back

I went here last Friday to get tires. I went to two other places first, but they couldn't get me in. Crumpton's said it would be 45 minutes. They were higher than the other 2 places, but since they could get me in and out, I went with them. 2 hours later, I rolled out. My tires were evenly worn indicating that my car was driving straight. Now my car is dramatically pulling to the right. read more

Great shop, quick, responsive and do quality work. Don't try to upsell you or recommend services you don't need. Affordable. Take both my cars there for oil change, tires, rotations, brakes and regular maintenance. read more

I wanted to get my car inspection done on a Thursday that I was off work. Upon the reference of my friend and coworker, I used the website appointment booker for Crumpton the Wednesday before. It's both near my work and home and came recommend. They messaged me a little while later that I could come in like I wanted to. Im use to being told by other places that they are all booked up so I was very pleased. The next day I arrived at 8am and told them I needed an inspection and my front tires had slow leaks I wanted repaired. I also suspected I needed new wipers but didn't tell them that. I waited about 30ish min in their office and they agreed I needed both tires fixed and that to pass inspection I needed new wipers. They didn't try to sell me anything else. I was astonished! Most places at least try to sell me a "flush" or an air filter like I don't know where the Auto Zone is. (FYI I just changed all my own spark plugs. So I'm not inept but they don't know that.) anyway I was super pleased with how they treated me and the work they did. Another lady was there getting her air conditioner worked on and they told her all she needed was Freon. I don't think she realizes what a deal that was. Freon is expensive! It would have been so much worse at another shop. They didn't try to up sell her either! Super impressed! I'm coming back Forever. read more

Great prices, fast service, friendly guys. I highly recommend using their appointment tool on their website. Garland got back to me within a couple hours with an appointment for a state inspection. Thank you so much! read more

A gigantic thank you to Aaron* at Bill Crumpton Tire & Auto! We got a flat on the Friday afternoon of Thanksgiving weekend and needed to leave town the next day. On top of that, our car required a special tire that even the dealer didn't have. After hearing the concern in my voice, Aaron said he would come in early Saturday morning when they were supposed to be closed and make sure we had the proper tire on the car. I get there at 0830 and the work was already completed. I fully expected some extra fees for the hassle and special hours but it was a very reasonable and fair price instead. THANK YOU for your professionalism, quick help, great work, and great prices. I'll tell all of my Richmond family and friends about your good service. *I thing Aaron is his name (it says so on the business card I took) - the gentleman managing the store when I came in. read more

I have gone to Bill Crumpton Tire and Auto for tune ups, transmission service, power window issues, and now a state inspection. They are always professional, efficient, honest, and reasonably priced. I will continue to use them in the future. I am glad I have found a great go to auto shop near my home. read more

Visiting my son on Easter weekend I suddenly heard a pop and then metal on metal scraping. Clearly a brake issue. A local friend recommended Bill Crumpton, which fortunately was one mile away. Friday 2:30pm. I pulled into a full lot ... not a great sign for quick attention. I explained my situation to Mr. Garland Rose. He couldn't have been more friendly and understanding. Within 10 minutes my car was being whisked into the garage. Within an hour I received a call from Aaron with a diagnosis and cost. Within another 90 minutes, the work was done. Amazing service to an unknown out-of-towner in a bit of a jam. I can only imagine how much their regulars must appreciate them. Thank you Garland and Aaron! read more

Always top notch service. Garland, Aaron, and everyone else there are always helpful and knowledgeable. Friendly interactions. They shoot straight with you and won't try to tell you that you need something irrelevant fixed. And if for some reason a part they replace or fix doesn't come out 100%, then they make it right with no extra hassle. As long as I stay in Richmond, I will take my cars here. read more

Nothing but positive things to say about this spot! Service is quick and affordable, and they never try to sell me things I don't need. They help me prioritize my car repair needs, and are kind enough to take the time to explain things without making me feel dumb. Garland and Aaron are on top of their game. They are the best in town, and I won't go anywhere else! read more

I came here for a state inspection. I had to drop off my car before opening and was planning to use their key drop off box but didn't need to because someone showed up early. They're all very straightforward and kindly took the time to answer my questions. They didn't try to sell me anything unnecessary. I'm confident I was not being cheated of my money. I will definitely return for my future car needs. read more

Super polite, super helpful, and super informative. Called to ask about a tire replacement on a mercedes c250, and was no disappointed. Next-day service was carried through as promised in little to no time. Way better than hauling myself out to the dealership itself. Whole-heartedly recommend these guys, 'specially if you managed to get a flat tire like me. read more

These guys are great, they took care of an oil change the same day that I asked. It was cheap, and they didn't try and sell me anything on the side like a midas or jiffy lube would do. I also ran into a transmission problem and we're able to find me a specialist that fits with my schedule. read more

I've never had a problem with Crumpton Tire and Auto, and I've been taking my old jalopies to these guys for several years. They've done a fine job of keeping my old vehicles running. Nice folks, easy to work with, reasonable in-out time, sensible prices, reliable service. read more

These folks are THE best. Totally trustworthy and they do good work! You can absolutely count on them. Having a car repair shop this good is worth so much! read more

The employees at Bill Crumpton's are amazing!! They were wonderful assisting me with a flat tire. I will be back for anything else I need:)

good tires and fair pricing with personal service - satisfied

Big fan, had them do all my tire work for a long time. Aaron and Garland have worked there at the shop for many years, dating back to when Billy Crumpton was alive and ran the place. They do what they saw they are going to do, and charge a reasonable price. Pretty rare these days. It's a good shop. read more

I just stopped here on my lunch break because I found a screw in my tire over the weekend. I didn't want to go to firestone which was right around the corner because it looked packed and I feel like those places charge you way too much. I had never been to Crumpton Bill Tire & Auto Service, I just googled places close to my work. I grabbed some lunch at Panera and headed across the street to have my tire looked at because I figured I may be there a while. I pulled in, I was seen right away, it look less than 10 minutes and it cost less than $20. I was very pleased and everyone was very friendly. I'll be back again for sure! read more

My daughter broke down in Richmond and I had absolutely nothing to go on in terms of finding a shop to make the repair. Crumpton was close to where she broke down so I gave them a call. They were polite and said they would do whatever they could. The got the car to their shop (my daughter had managed to get into the parking lot across the street), called me with an estimate, got the parts, and had it repaired all in the same day. I cannot pretend to promise that they will always be able to fix a problem the same day, of course, but I was very pleased with their service, the price was fair, and my daughter was back on the road again in a surprisingly short time. There was no pressure to do anything extra, even though they pointed out an unrelated problem that I already knew about. Highly recommended. read more

I hit a pothole and got a flat tire. While waiting for the tow truck, I googled tire dealers near my office and Crumpton Tire got good reviews. I'm surprised it's not on Yelp. I stopped in and spoke to the owner, Garland Rose, who looked at my tire, which was ruined, and my rim, which was bent. I had always heard that if you replace one tire you replace the pair so they match, but Garland said I had so much tread left on the other tire that he wouldn't recommend it. Then he shopped warehouses and saved me $65 on the price of the tire. Then he recommended a service in the southside of Richmond that repairs bent rims. He took the wheel home with him and dropped it off and the next day he drove over, picked it up, and brought it back to his shop, all for no extra charge, except for the cost of the repair (which was $130, and a new rim is about $600). This was amazing service and I will certainly refer everyone I know to him. read more