Awful service. Close before posted hours and staff hangs out in store. When you call, they just…read morehang up on you.

I went into for cabin air filter for my car. I walk up to a guy and asked him for help, he straight…read moreup looked at it and then at me and said "oh I don't know if we have this" and walked off. What!? I figured stuff myself anyways. Lazy, unprofessional, unhelpful and overall bad experience. Don't really recommend this place

Carroll is always a big help and will always go the extra mile for you . Great place.read more

While driving through town we needed a fresh part of wiper blades. They had what we needed for our…read morecar in stock and we were back to rocking on the road again in no time!

Had the battery in my 2019 Honda CRV replaced today by Carroll. He was fast, effective, and…read moreconsiderate of the warranty on it to make sure I got any money back if I was owed any from the old battery from Midas. He helped me understand the various things he was doing and was overall an excellent representative of customer service at Advance Auto Parts. Will be coming back!

You know sometimes we get exceptional service so many times that we take it for granted. Becomes…read morethe norm, you might say. A business model you could infer. But on the evening of March 22, 2025 I was the recipient of exceptional, very exceptional service. Lazy Saturday it was until my teenager made the distress call- car not starting. Drove to her location and jump started her car then drove straight to Advanced Auto - short pump. Exceptional patient understanding service is what I received as I explained the situation. Team member was responsive enough to provide me with a much better battery than the.one.in.the vehicle. And the AA team was just beginning. I was in for a real treat when Mr Carroll wheeled out his tool cart and got to the new battery installation. I have been on several ends of auto personnel treatment- mostly different when i am with a 2024 year vehicle than with an older vehicle. As a matter of fact, in another automobile workshop I was told, boldfaced and all, that nothing could be done for my older vehicle. A statement I would file away as I, carefully, stayed clear of that shop - with the newer vehicles and same older vehicle they'd written off. 7years after that remark, the vehicle is still running okay. So Mr Carroll installed this battery meticulously. Not just dumping it in but carefully tightening the terminals, ensuring snug fitting, applying anti-corrosives and yes wait for it...ensuring that there was no red battery light on the dashboard after installation. Thank you team AA short pump. Thank you for being consumate professionals. This evening, by your unplanned actions, I have passed the AA baton to my teenage daughter. You have a new customer.

Well I don't know what happened to that old white guy but hopefully he got fired, anyways now the…read moreexperience has improved and the employees are chill and laid back. Also the pick up experiences are good.

You "auto" stop in here!! I popped in to buy some windshield wiper fluid and some seat covers! They…read morehad a nice selection of automotive items and I ended up getting a steering wheel cover and other car accessories. The staff was helpful and attentive! The prices were right up my alley! This location is top notch for all your quick vehicle needs! I wouldn't steer you wrong!

Great experience. Greg Pennington went above and beyond to help me get desperately needed…read moretransmission fluid into my 2003 Honda Civic Hybrid. (I had discovered it was low when my transmission started to slip.) My regular mechanic said he was backed up for days, so I was on my own. And the way this car's made, it's almost impossible for a layman to top off the fluid. Greg listened to my plight. His encyclopedic knowledge of cars was impressive, as well as his enthusiasm for problem solving. He quickly figured out the best way to address the issue without getting transmission fluid all over the place. Because I'm a Realtor, I was very grateful to have my car back up to speed so quickly. I'm told Greg usually works at another location, so I hope this review finds him. (I've also posted this on Google reviews.)

They had exactly what I needed and didn't charge me a "pink tax". Then when I went to get it, they…read morebrought it out to me in the pouring rain and installed it for free. Exceptional customer service! I will go there again.

Two things I need to share first...I have high expectations when it comes to customer service and I…read moream a novice at buying custom wheels. So, I began my custom wheel purchasing journey in Richmond. I visited the wheel shops up and down Broad Street, and did some shopping online. I found RNR where Ian spent time explaining the differences in wheels and helped me determine what was the proper fit and best look for my 2012 Wrangler Unlimited. Unlike some of the other local shops he did not make me feel like I was asking too many questions and he pointed out things I had not thought of. Once I made my choice he ordered the wheels and had them in and installed the next day. Awesome customer service from the moment I walked in the door! I sat in the waiting area while my wheels were being installed and had the opportunity to observe other RNR staff members interact with customers. Each person was professional, courteous and very helpful. In fact there were a couple older ladies in getting new tires and the staff was very helpful and patient with them. My wheels look great and while I had my existing tires mounted on them I do plan to go to RNR when it is time to buy new tires.

Great price service communication helpful among companies I recommend this establishmentread more

This location is terrible, the old black lady is rude as HELL. Why have someone rude and lazy as…read moreyour cashier? She wouldn't even let me finish my sentence before she cut me off and said "we aren't doing that". I just needed to bring my battery in for a charge, she didn't even have to come out in the rain. This location is just terrible.

Willie is the man! He checked my battery, found me a replacement in stock, and taught me how to…read moreinstall it in ~5 mins. 10 out of 10

Great service! They work well with you to make sure that you are getting everything addressed…read more HIGHLY RECOMMEND! Ask Tommy, Whit, and ALEX

I REALLY needed help and Josh stepped after I went to THREE different places to fix a problem. It…read morewasn't the greatest news to hear that the rims on your truck was just the wrong size and it would be best to get a bigger size. But it is so worth it. Josh made me have faith that this will work and it did. The staff is friendly and caring. I will probably only go to them from now on for all my tire and wheel needs. Plus, I read the google reviews, they have a 5 star rating and over 460 REVIEWS! Wow!

Yes, I definitely would recommend Greyline. They have affordable products and I like that. That's…read morewhy I chose them over all the other auto parts stores. They will continue to get my business.

Best prices in town! and you can't beat the service. good people.read more

I don't have a problem with the store my problem is with one of the managers she is a slender…read moreAfrican-American woman who always has an attitude when you come in. I have a commercial account with AutoZone and it's disappointing to see how someone could be a manager and smart out of the mouth as she. Mandar supposed to represent the company they out of face of the company and she does not represent this company well at all!

I have been meaning to come back and review this location for a while now. About a month or so…read moreago, I stopped in here on my way home to get new wiper blades. Of course, it was due to start snowing, and when I pulled up it was sleeting. I spoke with one of the guys at the front to figure out what size blades I needed for my car. Shawn then went and picked out the blades for me, which was great. He didn't automatically go for the most expensive brand like some car shops do , but picked something the middle range (that work GREAT btw). Then comes the problem - my rear wiper blade hadn't been replaced probably ever, and the rubber piece had completely come off. He then went outside in the freezing sleet, to try and fit not one, not two, but THREE different types/sizes of wiper blades on my car for me. I am so, so pleased with the customer service I received. I had no expectations of him putting the blades on for me, let alone trying multiple times to find something that worked for my rear windshield.