** Update: Downgrading to 1 Star. Met with Manager for feedback on the review. He apologized for my…read moreexperience and took the position that "unfortunately their Regular Security Guard had called out sick...and well some parties get out of hand...but we are top rated with Holiday Inn...Sorry no can't comp you a free night, besides we're fully booked". Way to drop the ball--i originally gave 2 stars for the Sales Manager who took ownership & immediately refunded my first two nights stay and delivered a hand written apology note. I'm currently staying at this Holiday Inn while my father is in hospice care, and although the property itself is new, clean, and nicely updated with decent amenities, my experience has been extremely disappointing. This hotel caters to large wedding parties, many of whom treat the building as a second party venue rather than a hotel. Despite being assigned to the "quiet floor" and being warned at check-in about potential noise, my first night included what felt like a full-blown frat party in the hallway. After a sleepless night, I suggested the hotel consider simple courtesy signage--similar to what some bars use--to remind guests to respect others as they return to their rooms. This is a reasonable, basic step, and it shouldn't fall on guests to propose it. An even more concerning issue was the front desk service. When I asked for matches to light a candle to say a prayer for my father, I fully expected a polite safety-related decline. Instead, the employee said, "100% no problem--promise you will burn this place to the ground." Whether meant as a joke or not, it was wildly inappropriate, unprofessional, and deeply unsettling given the circumstances. When I asked another staff member the following evening if I should expect another night like the first, the response was simply, "That's how people are these days." No reassurance, no ownership, and no sense of hospitality. Overall, the lack of guest control, poor handling of disruptive events, coupled with shockingly unprofessional staff interactions have made an already difficult time even harder. I hope management addresses these issues, because the property has potential--but right now, the guest experience falls far short of acceptable.

Bed was comfortable and the room was clean. Black out shade provided a nice nights sleep. Breakfast…read morewas simple but filling. Mini omelets, pancakes, oatmeal, cereal, sausage, yogurt and fruit. They do a lot of wedding parties here and the 4 nights I stayed there was always a party going on with a lot of drunk guests. The hotel quieted them down pretty quickly after the front desk was called but still a bit annoying.

Internet very weak if at all ; no individual temp control in room; great towels. Big breakfast but…read morejust fruit and cake -

Stayed for one night for a wedding in the area- much more affordable option than staying at the…read morenearby Crystal Springs resort. Very cozy, owner super friendly and the breakfast was delicious- take note if staying for a wedding, breakfast is early and time is non-negotiable. We had an 8am breakfast after getting back from the wedding after 2am. Needless to say i was tired and hungover but the spread was worth waking up for.

Hotel lobby was dirty, check in attendant was rude, elevators were filthy, shower door in our room…read moredidn't work, and worst of all the breakfast attendant coughed into her hands while she was handling food. One of the worst Hampton Inn hotels I have ever stayed at. I don't know how it gets four stars because this place is awful.

Friendly helpful staff in all departments, clean room, lots of restaurants and shops nearby, nice…read morecentral location for travel in many directions.... has standard breakfast choices and they offer real half-n-half, not just the fake chemical creamer, which we all appreciate!! Cons: -heat/thermostat isn't consistent... it blows directly on the bed closest to the window so that part of the room gets super hot while the bathroom area is still cold. You have to turn it way up to get the room up to warm and then turn it down. -tv is limited as far as commercial-free channels and you cannot stream or mirror. -the black out curtains did not reach the windowsill so light crept in right at eye level in the morning. Also they did not overlap and we had to close them with a hair-clip. -No snack shop in the lobby- just vending machines that only take singles. The front desk kindly made change for us. -The saline pool smelled weird... -we booked another night and I called the front desk early in the morning to keep the same room, and they said it was ok, i checked-in online and all looked good, so we went back to sleep and then the front desk kept calling because it wasn't going through on her end and said i had to come down... so i did and then showed her that it worked on my app and she said oh, ok then. Aargh

By Mark Doyle - US Army Pilot - ret. First of all folks - a…read morereview that is seven years old, as is the other one available - has to be questioned!!! Especially, after you've seen the amazing photos of the way Cobmin Ridge Motel looks TODAY - THIS MINUTE! Stop & go look at them if you haven't, then come back to me, please. How can I say such a statement with such determined conviction? Because it's where I'm staying - right now - at this very moment!! Let's see the CALENDAR; It's Sunday, October 30th - and what year is it ladies and gentlemen? Correct; it's 2022! Let me REPEAT THAT: 2022!! (How do I Capitalize Numbers) My room, #8, is as you'd find at a 5 star hotel! You think hyperbole? Even a high priced Marriott doesn't have gorgeous, multi-colored fluffy, soft and enormous towels! What do you find at a Marriott? Plain Jane, boring, white towels from Macy's! Crap! Cobmin Ridge Motel is totally underrated. Take the amenities that other tauted properties have in their bathrooms. Crap again is what they have! Not Cobmin Ridge Motel in my room number # 8 - where, if you can remember back to the beginning - is where Mark Doyle, US Army Pilot ret - is at this very moment! In what YEAR! No - NOT 2016 - Pay Attention Please - the Year is 2022 - soon to be 2023 - Happy New Year Travelers! in case I forget. The soap is top of the line - you actually get lathered up! Not scratched, as in most 2 & 3 star properties. The proprietor Marina - provides special, womanly, face creams - that you'd find in a first class SPA!!! At this moment, I'm feeling a bit tired, and I want to go to bed. Did you people see the photos of the bedding? And pillows? The gorgeous colors? I don't want to mess them up!! A WALL MOUNTED, ENORMOUS, FLAT SCREEN TV!! BACK to the BATHROOM. The shower pressure will knock you over - and the water is - __HOT_ HOT & HOT_ that stays HOT forever!!! Allowing you to lather up with quality soap, and with designer shampoo & conditioner!! BTW - SAVE WATER - SHOWER WITH A FRIEND!! I'm always thinking GREEN! CHECK OUT COBMIN RIDGE MOTEL, AND YOU'LL WANT TO MOVE IN!!! THE END

For me, finding appropriate lodgings is one of the most important steps in planning a long-distance…read moretravel, and the final decision usually is focused on factors like cost, safety, location, and cleanliness. I would say Cobmin is a worthy alternative consideration to the typical lower cost motels available in the same region, given the balance of the factors above. Here's what I liked: - convenient location to supermarket, restaurants, and downtown Branchville, and oh, the beautiful parks in the area. - free self parking. - free WiFi which was respectable. - amenities including a full-sized fridge with a freezer (came with a king bed room), gigantic flat screen tv, and comfy bed. - easy, contactless check-in and checkout. - fair nightly rate given all of the above. - responsive host immediately available via SMS throughout the process. Here's what I think could've been better: - it took several minutes for water to warm up. It's a good thing we weren't traveling in colder temps. - while the toilet is super efficient and the limited bathroom space is well designed and equipped, I so badly wished for more room in the shower. - a button or two on the AC machine appeared to be out of order, because despite high humidity and fluctuating warmth in the room, it was impossible to keep the air on. We saw a few state police officers knocking on the doors of some of the rooms as we pulled into the parking lot for check-in. We don't know what it was about but nothing catastrophic happened during our stay, and I hope it's not a sign of anything particular. Overall, I would recommend Cobmim to fellow travellers. I hope they keep improving and listening out for guest feedback.

My eye was drawn to this impressive structure and the marker out front. I'm not looking for a hotel…read moreat this time but I absolutely will need to return to this adorable town. The marker reads, "First established in 1852 as a summer hotel, its restaurant received widespread recognition for innovative French cuisine under the management of Louis Fauchère, master chef at New York City's famed Delmonico's Restaurant. He introduced fine ingredients, progressive recipes, and the concept of the menu. Guests have included American Presidents and Pennsylvania governors, as well as celebrated artists, writers and performers." The marker was erected in 2007 by the Pennsylvania Historical and Museum Commission. There is street parking here. [Review 1715 of 2024 - 668 in Pennsylvania - 22738 overall]

There is such an awesome ambience at Hotel Frauchere. It has a rich history & beautiful features. I…read moreenjoyed the sushi pizza. It's unusual & quite tasty. I would highly recommend this gem.

This was my girlfriend and I's first experience at a B&B and it was quite the experience! Joe and…read moreBill were absolutely wonderful throughout the entire stay. They were welcoming and we were greeted even though we didn't check in until 9:30ish. We opted to have our breakfast delivered to the room since we like to lounge around in the mornings. This was our FAVORITE part of the whole weekend! The first morning, we had scrambled eggs, sausage, and fresh fruit with blueberry pancakes. The second morning, we had stuffed french toast with bacon and fruit. Can I just say that I still crave both dishes, even after a month? They were the tastiest pancakes and stuffed french toast ever! Plus, we had a cute little view of the pond from our room. Long story short, I would highly recommend taking a weekend trip here. We booked the Appalachian Room and it had a fairly large jacuzzi as well, so that was a plus.

We were back in the area and as promised, booked a room here. This place does not disappoint. There…read moreis a porch with rocking chairs for you to enjoy the day and meet the other guests. The owners are very nice, the grounds are peaceful, and the breakfasts are amazing. They actually have more than one breakfast option for you to choose. There is a nice winery and some pretty good restaurants within driving distance. The only down comment I'd like to make is that if you are a big person or are claustrophobic, do NOT book the Fox and Hound room. The bathroom is small, and the shower is very small, so you'd have to book a different room. But don't let that deter you from booking here. You'll like this place.

Last year I was on my way to the hotel when I was involved in a car accident where my car was…read moretotaled and I wound up in the Emergency room. I had booked myself for a few nights as i was attending a funeral. Because I did not notify them in a timely manner, the establishment was going to charge me for the full amount of almost $1,000. Upper management was not going to take into consideration what happened and kept trying to get me to pay the full amount. When all was said and done, I was able to get them down to half the amount. They suck and are greedy. No matter what happens they will try to get the full amount from you unless you plan an accident in time to notify them. My sister was there and she told the person at the desk which was acknowledged. I would definitely bypass this place to stay as there are other hotels/motels in the area with a much better customer service department. They rate a "0" for experience

Stayed 2 nights here. I'm a Diamond member, no acknowledgement and not given the complimentary…read morewater bottle. (If you advertise the rewards and include it in your surveys, you should follow through). They even advertise this on the TV in the lobby lol. Anyways regarding the room, the bathroom was the issue. Very old and updated, mold can be seen on the walls in the tub as well as on the walls by the bathroom mirror. They don't provide housekeeping. I went to the front desk to request toilet paper (room only came with half a roll) on the first day and towels on the second day. Both times were the same lady working, Bianca and both times she never brought the items up. I had to go back downstairs.

The good We stayed 2 nights here as my daughter had a dance…read morecomp. Will say, looked a little shady when we first pulled up, but check in was nice and easy, room was immaculate when we got in. Very quiet area, right off the main road so easy on and off. Everything seemed to be completely re-done inside. Fridge/freezer/microwave, table with chairs gave that homely feel. Beds were comfortable, just very squeaky every time you moved around. The lady who helped us check in was super nice and very responsive with any questions. The bad Booked a room for 2 queen beds, these were 100% not queens. I know they were super busy and booked through with the Nationals in town, so i didnt make a fuss The room stunk like old cigarettes, even though no smoking in the rooms The tub had a massive bubble in it from the wrongly done bath fitter, and i was told about it prior and they have been so busy that they couldnt get anyone out yet to have it fixed. Overall, a solid 2 night stay. I would be back if in town again

DO NOT BOOK THIS MOTEL!!! When you google this motel it shows vacancy through third party booking…read moresuch as Expedia BUT NOWHERE DOES IT DISPLAY THAT THIS MOTEL IS NOT 24 HOURS. My house ran out of power and heat due to the BAD snowstorm and in the middle of the night I booked a room for 90$ with this motel, and they WEREN'T EVEN OPEN!!! My cellphone battery died and I was left stranded in the middle of a snowstorm AT 3AM!!!!!! Thankfully a stranger at a nearby gas station guided me towards a highway that would lead me to more hotels that were actually 24 hours. Later when Sussex Motel opened, I called and explained my situation to the representative. The woman I spoke to cancelled my reservation as we were on the phone and said I would get my refund within 10 business days. That was January 28th and it is now March 2nd. After 10 days I called for weeks, and they refused to answer the phone. When they finally answered I was told that I should have received it and that they will speak to their superior to see what happened. When I called again for an update, I was told that I would not be getting my money back and that there was some sort of mix up with my name which made absolutely no sense to me. I paid 90$ for a room I never even stayed in, for a motel that doesn't even stay open for 24hours. After telling me for more than a month I would get my refund they turned around and said that I wasn't and stole my money, claiming my refund went against cancellation policy. If that were true, then why was I told that I would be receiving a refund to begin with? DISGUSTING AND BEYOND UNPROFFESSIONAL. I reported this motel to the better business bureau, The Advertiser News North, and Sussex County Court for stealing my money and having misleading information online. My lawyer is reaching out to them as well and they aren't answering. I hope this review protects others from having a horrible experience with Sussex Motel.

Manager with short curly hair is incredibly rude and lacks customer service skills. Will tell you…read morethe rooms are full or go out of her way to make you not have what you ask for. If you have a voucher, she will give u thr worst room she can. The rest of the staff has been awesome, accommodating and friendly! Some rooms are great,nice housekeepers

The room was dirty, it was also somewhere about 50 sqft. The shower rod was dangling off the wall,…read morethe shower head seemed it hasn't been cleaned in several years. Plus a lot of other cleanliness issues and extensions cords dangling from the wall. Most troubling, there was a funky smell I could get rid of. I asked to switch rooms, but they didn't have any other king room available. I told them I would take whatever they had, however they would charge me more for another room. I was booked for a week and checked out after the first night, but they still charged me for the second night due to their "24 hour cancellation policy".

We made reservations for Mountain Creek, but realized too late that the resort was fully booked, so…read morewe decided to stay here instead. Overall, it was a convenient option and very close to Mountain Creek, which made our trip much easier. Judy at the front desk was super nice and welcoming. The staff overall was friendly and helpful throughout our stay. The breakfast was good, and my kids especially loved being able to make their own waffles and choose what they wanted that was definitely a highlight for them! I really appreciated that the room had a microwave and fridge, which made traveling with kids much easier. The beds, sheets, and towels all seemed clean and comfortable. The only downside was that I wish the room had been a bit cleaner. We found some dust bunnies near the desk, and the bathroom lighting was very dark, which made it a little concerning after noticing the dust. Overall, it was a convenient stay with kind staff and good amenities, especially for families visiting Mountain Creek.

The hotel itself was clean, room was good as well though it smelled weird? Maybe a cleaner I'm not…read morefamiliar with. No big deal. However I made sure to note that I would be traveling with my service dog when I booked and was told that there were complaints with me using the breakfast room. However I only used it once during the time I was there and only when it was empty. (There was a couple finishing up and leaving.) otherwise it always had people so I avoided it. When I explained that he was a service dog and I needed him with me, I was told "well he's still a dog" and was dismissed. So yea I couldn't use the breakfast room which made staying here pointless. I could've gone somewhere cheaper that didn't offer food. Other than that I was mostly in and out so can't really complain. Maybe about the random guys yelling and running in the halls at some 1-2am. The staff just needs to educate themselves a bit more regarding things like this. Because I couldve been a total b***h and explained that it was illegal to turn me away and blah blah blah but it honestly wasn't worth the fight and I just decided to check out early instead.