Went in to get bathing suit for the child, almost closing time but they were cool about the time. Prices seem really good here, and considering store was closing, it was really clean. The sales associates were really good with helping out and explaining their policy when using credit card. I have to admit, considering you have a few minutes closing and they still completed the policy shpleel is really nice. Again, the store is inside Chicago Ridge Mall (West Field Shopping Center for those who are foo foo), but I was pleased at the way my child was able to get her items, pay for them and still associates had a smile. That is what you call good service and makes you want to come back. They had awesome sales and for a 2 piece bikini she spent less then $20 is a really good thing. Considering places like Macy's have these ridiculous prices on them. Nice place, nice assoicates, what else can you say but check out all their sales and clearence section. read more

I always thought this was strictly a women's store until someone informed me there's a men's department..... The guy section of the store is puny, the selection is horrible ... It barely features any clothes at all in the section of the store it's in. read more

We all know that F21 is a hit or miss- when you find something good its REALLY good but when it's bad... Associates are super chatty, but they move fast and I'm in and out in 5 minutes. read more

I would give this store negative stars if I could, so it gets ONE I'm all about giving things second (even third and fourth) chances, but enough is enough when it comes to FOREVER 21 in Chicago Ridge Mall (aka Westfield Shopping Center Chicago Ridge). Here I was with the wife as she's looking for a shirt she just saw a couple of days ago, which ironically she can't find, so I tell her to just ask one of the MANY people that work there doing pretty much nothing (as usual). She tells me: "Why, when they can see that I'm looking through their clothes and saying how I can't find what I'm looking for, can't they ask me if I need some help like every other store we go into. I guess that they are to busy giving us dirty looks." At first I had I failed to notice the looks. But once pointed out it was pretty clear. Granted, I'm probably not their target audience (teenager), but I would of thought that would have been anyone willing to spend money. Guess I was wrong. So the wife settles on another shirt she liked just the same, but if we would have found the original one we were looking for we would bought that one too. So they would have had two sales- and when we get up to the counter, the girl working (who looked right at us as we made our way there) walks away just before we arrive. And as we stand there, another girl (who I think is going to wait on us) walks over looks then calls out the others name as she walks away. Not only that, but the "manager" (which I say loosely) is just standing there herself on the phone -as in her CELL. Busily in conversation with her girlfriend talking about some dude her friend liked that hadn't called her back. And the whole time NOBODY acknowledged our existence much less even made eye contact. Nice. Needless to say that after about a minute or so of being ignored my wife threw the shirt she had across the check-out desk and we walked out. I mean, what the hell, the employees here act like their doing US a favor and letting US spend OUR money on THEIR clothes, and it's Chicago Ridge for Christ Sake. Suburbia hell. It's not like they are selling PRADA. So with that said, I think I'll save the headache and shop and spend my cash elsewhere. read more

I came here after work to buy some essentials for my wardrobe, I was exhausted as I asked the cashier if she had an item, I accidentally called a body suit a bathing suit and she proceeded to be condescending and rude about it. After shopping I go to pay, the same cashier asks to see ID and stares at my ID, then looks back at me several times as if I were some credit card thief. I'm literally buying some pants and a shirt, not 500 dollars worth of items. Shopping is my stress relief and I don't enjoy having some rude employee with a god complex treat me like I'm stupid or a thief. read more

HORRIBLE SERVICE. All I wanted to do was call the store and see if they can reserve a pair of pants in my size & the color I wanted, but no, the simpletons at this store either don't understand the meaning of work, or they don't know how to use a phone. I called 27 (in a row) NOT ONE PERSON picked up. I called the mall & they said I had the right number & if the people don't want to answer their phone, and I quote, "that's their prerogative." So then, in my moment of frustration, I decided to just go there. Walked right up to the counter to a girl, who was folding tank tops, she looked up at me- mind you I'm standing directly in front of her- gives me a 'uh I'm kind of busy' look and went back to what she was doing. I then yelled excuse me miss to her and she just walked away. I followed her, because she was just blatantly being rude, stopped in front of her and asked if they had the pants I wanted in my size and the color, she then begrudgingly replied with "I'll check", apparently that simple task much have been a hard one since she never came back. After that I was beyond livid & decided to call corporate right there in the store in front of all the employees... Well, Forever 21 employees don't fall far from the tree, because the customer service for the corporate line is horrendous as well! Called twice, first time they said they were having problems, the second time I actually got through, but while on hold to wait for a representative, they hung up. This store has pretty good clothing for pretty good prices, but they are a mess when it comes to actually doing something that's remotely helpful or easier for their customers. My advice is just to go into a store, learn your sizes, and buy all your clothes online. read more

I went to Chicago Ridge Mall to return Christmas gifts. I stopped at Zumiez first. The cashier wanted the debit card I used to make the purchase. I told her after I made the purchase I had a fraudulent charge on that card so the bank gave me a replacement card. She said it didn't matter because it should link the 2 cards together. It worked. I went to forever 21 next and had the same issue. I gave them the last four numbers of the new and old card. Neither would work. I was given the choice of store credit or keep the merchandise. I'm like wow. I could understand if I didn't have a receipt. I took the store credit but I had already reordered my merchandise online and I really have no use for the store credit. read more

Bad customer service, I was kicked out for having a shopping cart. Will never shop there again.

Disgusting service. I called and called and called until finally, the forth attempt after 20 something rings each, the first three attempts someone answers. We are talking almost nearing 70 rings with the fourth attempt. I'm frustrated at this point, the whole idea behind calling in advance for an item look up is to SAVE TIME. This female responds to my polite yet attentive tone in my concern of how many times having called Forever 21. All she says is... "I'm sOWWyyyyy..." moment of silence ... That's it?! After pulling teeth as to why the phone situation is held at the lowest most unprofessional level her response is "Sometimes we are on the line and it won't click over" that alone I would have been understanding, ok. Not your fault your fault. However... She continues with "or we don't hear the phone ring or we are just busy." So that's what it really is because out of 70 rings you have those 3 excuses everytime?? That's just unacceptable. I asked to speak to the manager and she replies with I am the manager... Giggles. I respond with and that's how your talking to guests by telling them you are too busy for them? That's really offensive.. Cuts me off for the 3rd time at this point and goes no no no no I'm not saying that. (BUT YOU JUST DID!) I'm getting no where with her at this point and she hasn't solved anything, just made the situation worst, and was rude and snotty. I say ok that's fine, may I have your name? And she asks why? ... Because I am going to write a letter. She says no I don't have to give out my name. Ok. Forever 21 I would be disgusted with the arrogance and ignorance of this manager and humiliating levels of unprofessionalism. The manager working at Westfield Mall in Chicago Ridge at Forever 21 at 6:30pm on Monday June 16th, 2014 I wouldn't let you represent even my garbage. ARROGANT!!! read more