Lexi is your girl for buying a car from Orem Toyota. She was responsive and amazing throughout the…read morewhole process.

We purchased our second Tacoma at Orem Toyota from Sean Carson . He negotiated well on our behave…read moreand we didn't feel rushed . He has been selling cars for a bit and it shows. He also made sure I got my personalized license plate off our trade in and registered it to our new vehicle. Really nice guy .

This is my second time purchasing a vehicle through berge auto! They have been the best and easiest…read morecar dealer to work with! I have sent my sister and couple friends over to them in the past year and we have all ended up with vehicles from them. Steph is wonderful at making sure she gets you into the car you want and has made loyal customers in my family for life!

We drove from Ogden to look at a car and do not regret it. Steph took amazing care of us and was…read morevery nice. They gave us a very fair trade in value for our previous car and we're straight up every step of the way. We felt that they treated us like we had bought 10 cars previously from them. We would recommend them 10/10. We will definitely be back when we are ready for a new vehicle. Thank you Berge Auto!

Purchased a car here a couple of days ago. We needed a car, and they had cars but that's about as…read moregood as I can say about them. They promised perks, promised to take off some fees, and threw in "free" $500 all weather mats to close the deal. After agreeing to their terms, they went back on every perk and promise they made. "Oh the free mats we can only do half off so you just pay $250!" And "oh yeah we can only take $73 off of that $500 fee. We just can't take off the rest of the fee!" Sales team needs help. If you can't offer things, don't lie about it. It just makes the experience sour for everyone.

PREDATORY LENDING!…read more In-house financing offered a 25% interest rate for a 660 credit score. That's predatory. Even so-so credit doesn't justify that high of a rate.

was sold a Q7 wasn't told about the crack engine block. ether Family Auto or someone put a bandaid…read moreon it till I got sold. Leo sold me an extended warranty that said they won't cover the problem because it preexisting problem YOU BUY A VEHICLE FROM FAMILY AUTO YOU'LL BE A BIGGER FOOL THAN ME. YOUVE BEEN EDUCATED MAKE GOOD DECISIONS

Great experience with these guys! They were knowledgeable and vehicles are listed at a fair price…read morewith no need to haggle. No high pressure sales staff and no surprise hidden fees or last minute "required" microdots or undercarriage treatment or whatever.

Stayton has amazing inventory and amazing customer service. I highly recommend this dealership for…read moreanybody looking for a Toyota or any dream car.

I will definitely come back here for my next used car…read more I have always wanted a kei truck since high school and saw one on the lot at Tyacke. The time at the dealership was quick and we got to drive it home about an hour after we got to the dealership. Then I had some back news where Tyacke was able to come in and go above and beyond. The next day I brought it home - the truck would not start up. I was devastated as I was really excited about the vehicle. I knew that a used car dealer had no obligation to help when I bought a 30yr old car as is. I reached out to Chris just to let him know what was going on and how I felt. Chris offered to take the car and look at it for me and found that there was a huge issue with the engine. What shocked me is that he gave me an option at that point - we could undo the sale and I could go on my merry way - or they could help get it running again with a new engine they located. I chose to trust Chris and see how far the repair path would go, I really wanted this thing running again! It took longer than either of us expected but. This went above and beyond to be fair throughout the process even covering payments for the car while it was in the shop for a few months. While the process was a few months, I got my truck back running better than ever! I think it can be hard to find people with integrity and looking to do the right thing for customers and the community - Chris and Tyacke have it all.

I really appreciate the experience i had with this dealership. I drove hours without an appointment…read morejust to be sure I wouldn't deal with my home town dealer again, and I am seriously so happy I decided to. Yafeth was so understanding and helpful, even after our initial disappointment when the car we came to see was in the middle of being purchased. I feel bad that the majority of the cars we wanted to see were in their spare lot but the extra effort he made in keeping a smile on his face while I was being indecisive truly made me feel better and he didn't make me feel like I was being inconvenient. I would be happy to purchase another car from them in the future. Thank you again!

The absolute worst, I do not recommend them at all. If I could rate them 0 stars I would…read more Our experience happened late last year. They had an older Tesla Model S for sale that me and my wifey were interested in. We found it online and messaged about it and they seemed to be good with us taking it for a test drive. We live about an hour away so we came into Orem to test drive it, and when we pulled in people inside looked over but nobody came out to the lot or anything. We walked around trying to find the car but we couldn't, so finally we had to go in and ask someone about the car, and someone reluctantly came to show us where it was. We asked for the person we had been messaging with and they told us that the individual was not in but they could help us. The new person then proceeded to show us the car and all was going well. When it came to it, we asked if we could test drive it and the person said yes absolutely. They went to go get the keys, but when they came back they told me they were actually "late for a wedding" and had to leave early so we couldn't test drive. This was off putting so I asked if someone else could show us the car and he brought his manager (at least that's what they said he was). The new guy said I wasn't allowed to test drive the car because it was a "performance car" and I could only test drive the car if they ran my credit, to (and I quote) "make sure" I could afford it and be approved for it. This immediately caught me by surprise, as the car was simply about $25k and was a USED HIGHER MILEAGE TESLA. I own a business and through my life have bought many cars, all of them performance vehicles or expensive trucks and never once had a dealership try to run my credit to verify I could "afford it" when inquiring. I politely asked why they had to run my credit as obviously that wasn't normal, but they didn't give me a straight answer and one of the guys actually even let out a sort of laugh when the other gentleman was "attempting" to explain. They were also highly condescending in tone. On the spot with that having happened we thanked them for their time and walked out, but we could hear them snickering behind us. Shame. We even had our checkbook with us as we were really interested in purchasing the vehicle on the spot. Guess they didn't want the business. We went here immediately after I got off work that Saturday and I wonder if they treated us this way because I had on work boots that had a bit of paint stains on them. Regardless of the reason this is not how a dealership should work. We put off leaving a review but I ran into the page here and see others have also had bad experiences and thought we'd finally share ours, in hopes of hopefully helping people stay clear. Absolutely disgusting behavior. Stay away and go elsewhere.

We came by to look and purchased a ford f250 they had for sale…read more Theysaid everything was rebuilt from a small fire. we got there and codes were popping up. They cleared it 36 miles ago Trying to hide the issues. My husband drove it and the windshield wipers don't even work. There was a code for The AC clutch driver side, airbag, and driver side airbag not responding. I would never buy from this company. They told us before we arrived that everything was fixed, and there was nothing wrong with it.

The worst experience of having bought a car at this dealer, especially Erick, he is a liar and his…read morewords have no respect, I bought a car in January 2025, they told me that the car had a clean title, when I called the insurance company to insure my car they told me that the title is not clean and the car already has a history, 2 weeks after having bought it and we realized that it had 2 broken hoses, it still does not have plates and it is already parked to take it to the mechanic, do not buy cars here and if you do, make sure of what you are buying.

I was traveling 500 miles from my home in Denver in my Nissan Leaf when a "Service EV System" error…read morepopped up that warmed me that my car would not restart after being shut off. I took it straight to the closest Nissan dealer, Ken Garff of Orem, before turning it off so I wouldn't be stranded. Everyone at Ken Garff's service center was wonderful. Ash who checked me in (and eventually out!), Veronica who quickly got me into a rental, and their Leaf-certified tech, which not every Nissan dealer has, (sorry that I never got their name!), who quickly diagnosed and fixed the issue within 24 hours, saving my vacation. Rarely have I ever been to a car dealership's service center as efficient, helpful, and friendly as Ken Garff in Orem, Utah. My thanks to all of them there!

"We Hear You" is the Ken Garff slogan. Well, I beg to differ. Maybe you'll hear me now with the…read more0-star review. We brought our 2022 Altima in for diagnostics/repairs for two issues: the horn honks at random times, the wiper fluid reservoir sensor is malfunctioning. We told the service dept rep, Christopher Gonzalez, what issues we had and explained that we wanted the repairs done under warranty as our vehicle had less than 36k miles on it. He documented our concerns, took the keys, and said he would reach out to us when they had completed the diagnostics. That was it. Christopher did NOT verify the status of the warranty (time or mileage) at the time we dropped off the car. Christopher did NOT state at any time or in any way that diagnostic fees would only be covered if the vehicle was still under warranty. The first time any mention of warranty coverage was discussed was AFTER diagnostics were done, AFTER submitting diagnostic results to "corporate", AFTER corporate said the BASIC warranty coverage applied - then, and only then, did Christopher look to see if our warranty was still valid. It was expired based on time, not mileage. When he called with this information, he quoted the price for making the desired repairs. I declined to proceed with the work. We were surprised to learn that the repairs were not covered because the time had expired on the warranty. Nevertheless, this was the case - no coverage under warranty. They sent us an invoice for labor (diagnostics). When I got to the dealership, I asked to speak with a manager about the invoice - specifically, there was never any mention that we would be charged for diagnostics if the warranty did not cover the repairs. THIS IS THE MAJOR PROBLEM. Christopher Gonzalez failed to clearly state the cost of diagnostics would only be covered if the warranty was valid. At no point at any time did Christopher advise us that we would be charged for diagnostics. The first indication of this was when we were given the invoice when we picked up the car. Here is the icing on the cake: the MANAGER. My god, how they ever let this clown interact with customers is BEYOND me. I do not have a name of the "manager." He is a white male in his late 20s/early 30s, short hair, heavy set. After explaining everything to the manager and making it clear we were not happy with how things had been handled, he started out by asking us if we "even bothered to read the warranty." His tone was absolutely condescending, talking to me as if I was some sort of idiot for not understanding that the warranty had both a time and a mileage expiration. Secondly, instead of listening to our grievance, he instead decided to take personal offense at the fact that WE were upset. He didn't listen to understand - he took our grievance as a personal attack, accusing us of being rude "from the minute you walked in here this morning." At any point, he could have asked the simple question: "Did Christopher explain that diagnostic fees would only be covered if the warranty was still good?" THAT WOULD HAVE CLEARED THE AIR IMMEDIATELY - No, Christopher did NOT explain that fact. When it became clear he had no intention of "exercising good faith" and waiving the diagnostic fees (even though it was clear and evident that Christopher had failed to make the required disclaimer when we showed up that morning), I told him to process the charge for payment. While doing so, he declared "I could have helped you out and waived these charges, but I'm not going to because I don't like the way you are talking to me." WHAT ABSOLUTE NERVE! When I placed my card on the reader to pay, a signature screen popped up. The manager said, "You need to sign it... like it clearly says if you had taken the time to read it - just like you should have read your warranty paperwork." WHAT IN THE EVERY LOVING @$&#! The manager was completely and utterly disgraceful in how he treated us. He was condescending and disrespectful in every way. I cannot overstate this enough: he is the WORST example of what a manager should be or how a manager should behave when dealing with customers. Juan Morales, Fixed Operations Director, contacted me for a follow-up. I explained everything in detail. I made it perfectly clear that Christopher had failed to make the required warranty disclaimer up front. THIS in and of it self should in all good conscience justify Juan exercising "good faith" and refunding the charges for diagnostics. NO REFUND HAS BEEN ISSUED. $455, and for what? The best part: the technician didn't even reassemble the airbag correctly. The horn/airbag is protruding from the steering wheel. The name Ken Garff is forever stained. We will never buy from them again. Buyer beware: AVOID AT ALL COST.