We have been looking off and on since October for a car, we were very particular about we wanted…read more We saw a listing on KSL and drove down and got there about 1/2 hour before they closed. Kellen showed us the two cars we were interested in and gave great advice on which would be better for our needs and the price, which was exactly what we thought also. He showed us car fax and comps for similar vehicles within 300 miles and their prices are a bit below average. He stayed late, answered all our questions, wasn't pushy and gave us time to discuss what we wanted and the opportunity to think it over that night. We hadn't planned on buying right away but when we found what we wanted, we couldn't pass up such a good deal. He followed up the next day and was really helpful in getting things set up to purchase. Probably one of the best car buying experiences I've had. Highly recommend Kellen at Shamrock Auto.

You're really not going to find a car dealer like these guys at Shamrock Auto many places. Hear me…read moreout: We were in an incredible bind as a family - needing to take our 3 month old daughter to some specialty treatment for her seizures across the country. We weren't sure what to do - because we had more to take then our van could fit. Brady and Kellen heard about our story and reached out to us to see what they could do. To make a long story short, they found a way for us to use one of their vans for a cross country trip - just so we could get our daughter the medical care she needed in New Orleans. This really isn't the thing you do if money is your main aspiration and pursuit. Their kindness and trust made a HUGE difference for us as a family - not only in being able to make the trip comfortably, but learning some things to help our daughter Olivia, who has a serious seizure disorder. It's hard enough to know who to trust these days, but maybe especially when you're looking for a car. From experience, I can tell you that you can trust Brady and Kellen. I know they care about people - and will treat you fairly. This is the kind of business we should support, celebrate and invest in for our communities. I'm a journalist professionally, so you can't blame me for wanting to write about this experience. If you want to hear more, I wrote about it here on my Substack - https://www.publishpeace.net/p/our-familys-gratitude-for-so-much

As I was not satisfied with the service at a different dealership this time I went to Ken Garff for…read moremy 20K service. I scheduled an appointment online which was easy and quick. I chose Zach as my service advisor as I saw some positive feedback on Google about him. On the day of service I had to wait a couple of minutes as Zach was serving a customer in front of me. In the meantime and since others were around another service advisor asked me whether anyone has helped me out and I mentioned no, but said that I was waiting for Zach. Zach was friendly and properly set expectations. He showed me a couple of options (e.g. buy a pre-paid service package) but didn't try sell me into it at all. The service with multipoint inspection, oil, filter and air cabin filter change took the estimated 45-60 minutes. In the meantime I could use their waiting area and free WiFi to do some work and join a business call. I didn't need any coffee or refreshments but you could use it for free, too. At the end the bill was lower than the previously estimated $130. Just for curiosity I checked the price for the air cabin filter on Amazon afterwards. Of course it was 40% cheaper there, but I did expect that this would be the case and is in my mind ok for a $20-30 item. So bottom line and compared to my previous experience with other dealers I would return to Ken Garff and Zach. I hope this review is helpful for others who think about where to do service during the warranty period.

DO NOT TAKE YOUR VEHICLE HERE FOR REPAIRS! We had a squeaking noise coming from the front tire and…read moretook it to Ken Garff in AF to get it checked out. After looking at it they said the wheel bearing needed to be replaced and quoted us over $1000 for the job. We wanted a second opinion so we took it to another local shop. They put it up on the hoist and found that it was just an engine cover rubbing on the axle. They repositioned the cover and only charged us for one hour of labor (less than $200). I'll never take my vehicle to Ken Garff again.

I was having an intermittent problem of the truck not starting…read more After months of trying to figure out the problem, I talked to the service department at Watts. They had some ideas and knew where to focus. They found the problem in a short time, replaced the faulty module at a cost that's was a fraction the cost I was expecting ! Thank you, Great job Dustin !!!

can't trust their warranty . After 6 months purchased the lift truck from them, not even 9k of…read moremiles running, the shocks are leaking oil. I contacted their sale man ( Hunter ). And got bumped to warranty department and one more bumped to mechanic department , and got many promissed to send the parts out, after about 2 months I couldn't wait, I have to buy and change new shocks. Untrustworthy.

Bought a truck from Andre at a great price! Andre was super helpful throughout the whole…read moreexperience, very transparent on pricing. Was even able to get me a better rate than I was expecting coming in!

If I could rate this place a ZERO, I would!! I messaged…read morethis place on a Thursday and Andre reached out to me, and was very helpful. I then messaged Andre again on a Saturday and asked if I could come in and look at the car on a Monday. Monday morning I called and made sure the car would still be available since it was an out of the way dealership. He said it was and told me to come on in. About 1:00 pm I called again just to double check things, turns out the car was taken to the mechanic just a few minutes before calling. I called again at 3:00 and he said he'd call me when the car was in the lot. I showed up around 4:00 and the guy working said that I never contacted them and that the car would be back on the lot on Tuesday. Not impressed.

Bought a Prius 2 from them and it's a great car for a great price. These guys are amazing and truly…read morecare about their customers. We are planning on purchasing another car from them soon and I have referred so many people I know to them. Great guys and very ethical. I couldn't be more pleased with my experience.

This place never answers their phones or texts. We drove all the way out here to look at the car…read moreand nobody was here. Good luck getting ahold of someone

My wife and I recently purchased a new Outback from Mitch at Doug Smith. The process involved some…read moreback and forth, but we were ultimately able to find a suitable middle ground and come to a fair deal. Mitch was amazing to work with. He was very transparent throughout the entire process, and I never felt like he was playing games or trying to pressure us. I've purchased four Subarus from Mark Miller in Sandy, but unfortunately had a very poor experience with a new WRX and Mark Miller as a whole back in 2019. That experience almost turned me off Subaru for good. Luckily, we decided to give the 2026 Outback a shot, and Doug Smith made it happen! I really appreciate the effort Mitch put in.

I called in to question Dave Dixon on the quality of there service at Doug Smith Subaru. I ask him…read moreto call me back, while waiting for him to call me back I took the time to read reviews on Doug Smith. evidently they don't read there reviews and don't care. I found out what I needed to know and will stay clear of Doug Smith and Mark Miller for ANY kind of work on my Subaru. they are arrogant, abusive, they have no integrity and they have shoddy workman ship. I don't expect a call back

was sold a Q7 wasn't told about the crack engine block. ether Family Auto or someone put a bandaid…read moreon it till I got sold. Leo sold me an extended warranty that said they won't cover the problem because it preexisting problem YOU BUY A VEHICLE FROM FAMILY AUTO YOU'LL BE A BIGGER FOOL THAN ME. YOUVE BEEN EDUCATED MAKE GOOD DECISIONS

Great experience with these guys! They were knowledgeable and vehicles are listed at a fair price…read morewith no need to haggle. No high pressure sales staff and no surprise hidden fees or last minute "required" microdots or undercarriage treatment or whatever.

As a female buying a car, I have to find it challenging to align myself with sales people, probably…read moremy own fault because I have zero tolerance for those who look down on others. I did not have that experience at this dealer. I felt respected. I felt heard I did not feel like I was being convinced to do anything that I wasn't comfortable with. The vehicle that I purchased was exactly what I needed and it turned out exactly what I wanted. I was very lucky to have met such a gentle kind giant salesman and I suggest you ask for him. You won't forget his name: Shreck!!! Shreck is awesome, knowledgeable, polite, excellent customer service, great sense of humor,very patient.... Anyway, good luck with your car purchase. Everybody has different experiences and has different taste. I just had a great experience and will probably buy a car from them in the future.

We were provided an estimate for repairs on my wife's Jeep…read more 1. There were hundreds of extra dollars of charges as separate line items for each service requested, that were blamed on a system error when asked about. 2. Attempted to double up on labor for multiple services. Labor was quoted separately for engine oil cooler replacement, thermostat replacement, and spark plug replacement, even though there is overlapping labor, adding hundreds of dollars in extra cost. 3. Nontransparent estimates with no explanation of charges (i.e. labor, parts, fluids). 4. Was told that the Jeep would be ready by the end of the week, but I had to call on Friday afternoon because I didn't hear anything. We dropped the vehicle off on Monday. No one answered the phone so I finally left a message asking for a status update. A bit later, I get an automated message saying it was ready, about 2 hours before the service department closed. Very shady business practices. People who are not knowledgeable about the work being performed, are likely getting screwed. If I had the time to do it myself before my wife needed to leave on a long trip, I wouldn't have even let them do the work after the untrustworthy behavior. We will never bring a vehicle back here.