My family and I rented a pontoon boat from Amelia Boat Club for a day trip with the family…read more However, our experience was far from enjoyable. We were given the keys to the boat without any instructions and discovered that the gas gauge and depth sensor were not working. The dock hand assured us that the tank was full, but only the navigation worked accurately after the manager, Robert, fixed the depth sensor. A few hours into our ride, the engine shut off. We called the office and told them that we thought we ran out of gas but they said that it was impossible since boats that are rented for a whole day always come back with some gas left in the tank. We were then instructed to drop anchor and wait to be towed. After 40 minutes of being tossed around by the waves and trying to keep an elderly person and an autistic child hydrated and cool, Robert arrived. He inspected the motor and confirmed that indeed, we did have gas but the gas pump was not delivering fuel to the motor. Robert towed us back to the marina, a slow and bumpy 2-hour journey. On the way back, he mentioned in an amused way how this season he has towed boats almost every day, up to four boats, in one day alone, because they're always breaking down. Upon our return Robert assured us that we would be refunded for the remaining time prior to breaking down. However, we were charged an additional $232 on top of our initial $744 charge the next day. When we called Robert, he informed us that it was for towing and gas because the boat had run out of gas - despite him previously confirming that there was gas in the tank. We reminded Robert about the broken gas gauge and how we were told that we had nothing to worry about because we had a full tank of gas prior to leaving. When asked to speak with the owner, Robert reached out to him and the response was, that's too bad, the charge is staying. Overall, we are extremely disappointed with our experience with Amelia Boat Club and feel that we have been treated unfairly. We would not recommend this company to others.

I rented a pontoon as I have dont several times before for my girlfriends birthday. The boats are…read moregenerally dirty and run down but that is to be expected when renting. Thirty minutes after I left the dock, a terrible thunderstorm rolled in and I had to immediatly seek shelter from the lightening. The storm lasted the entire duration of my rental so I asked for some sort of a credit to use at a later time in the spirit of their written weather policy. Below are the email exchanges between myself and the manager there. He was 100% unwilling to even discuss any compensation whatsoever. Absolutely terrible business decision and the type of customer service people should know about. I will never do business here again and recommend others look elsewhere for boat rentals. Robert Nix To: Jim Runyeon Tue, Aug 2 at 9:32 AM Yes sir that is in the case that you never leave the dock. We will not be providing any other services at this time for this situation. From: Jim Runyeon Sent: Tuesday, August 2, 2022 9:20 AM To: Robert Nix Subject: Re: Thanks for joining us on 7/20/2022! Your website says... If there is inclement weather (storms with high winds, lightening and thunder) at the time of your reservation, you will be provided the option to reschedule. Amelia Boat Club will not provide refunds for rain or cold weather. I never asked for a refund but based on what happened, and how many times I've rented from you in the past, I do think it's right to allow me to reschedule. On Tuesday, August 2, 2022, 8:38 AM, Robert Nix wrote: Our contract states that you understand that weather can change at anytime so we will not be refunding at this time. From: Jim Runyeon Sent: Monday, August 1, 2022 7:24 AM To: Robert Nix Subject: Fw: Thanks for joining us on 7/20/2022! Robert, It's been over a week since I have heard from you. I don't believe this is really very complicated. I would appreciate a response from you today. Thanks On Friday, July 22, 2022 at 01:09:34 PM EDT, Robert Nix wrote: Good Afternoon im Robert nix the General manager of Amelia Rentals . I apoligize for the late reply i am currently out with covid. I completley understand your concern let me check into this issue and see what i can do. From: Jim Runyeon Sent: Thursday, July 21, 2022 4:46 PM To: Robert Nix Subject: Fw: Thanks for joining us on 7/20/2022! Good afternoon. I received the email below today and I would really like to provide an excellent review of my experience. I picked up the boat at 1PM for a 1-5 rental and asked about the weather. The radar looked clear and the guys there didn't seem to think there was a reason for concern. On my way downtown a huge storm formed and rolled in with massive lightening strikes that lasted over two hours. I called the marina at two and told them I was able to get to the downtown marina and was going to ride out the storm under the deck at Brett's. At about 4 oclock, the rain let up enough to take the boat back without too much fear of lightning. When I got out I asked about getting a credit for "storms with high winds, lightening and thunder" as stated on your website's FAQ. I was told that the manager would get in touch with me to let me know. I called back at noon today and left a detailed message for the manager that was not returned. I realize that I did leave with the boat but anyone that was outside yesterday between 1:30 at 4:00 knows that it was impossible to be on the water and the fact that I used zero gas shows that I did not use the boat beyond seeking shelter after 30 minutes on the water and returning directly as soon as it was safe. This was my view for about 2 hours downtown before I took the boat back. I inserted a picture of the lightning I took while waiting out the storm Please advise if I will be given a credit for a future rental. Thank you for your consideration. Jim Runyeon