This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

Genuine old school craftsmanship at fair prices. Honest and professional. It feels like this guy…read morecan fix anything, from LV handbags to belts and shoes. Quality work.

I had to get my shoes shined they did a great job it's definitely worth it for the $10read more

Damn it. Should've read more reviews before I used this place. Called because I never got the…read morepromised text. Was told my items would be ready on X date. I am currently IN THEIR PARKING LOT for the THIRD TIME since the promised date and they're closed before closing time. AGAIN! So frustrating. Mailbox is still full. And the woman at the desk needs to take some customer service lessons. Apparently kindness and joy are absent from her existence. I'll stick with my guys in Avon from now on.

If you can wait about a month to get your shoes back, this is the place for you. Took three trips…read moreand two missed promise dates before the job was done and not done correctly. Payment was required when the shoes were brought in not when the job was completed.

We went into this shop with a pair of higher end flip flops that my daughter loves but felt were a…read morebit too long in the back. The owner was extremely kind, quick, and in the end would not even accept payment for what he said was such a quick and easy job. She loves her flip flops even now. Perfect fit! Highly recommend him for all your shoe and bag repair needs.

ABSOLUTELY, very polite and patient, SERVICE WAS OUTSTANDING, explained everything and for a…read moreservice which is very unique in this day and age the price was shockingly amazing and the finished product was awesome. Highly recommend!!!!

Long time customer of their shoes. Great product but always even better when you can get it at a…read morediscount as is the case at the outlet store. If you don't need the latest style, this is a good place to shop

Very poor customer service. Purchased a brief case less than 1 year ago and. Zipper broke When…read moreI called the store to inquire about repair service or warranty the associate told me the leather is covered under warranty, but the zippers are not. Not sure I understand how the zipper would not be part of the warranty as it is part of the bag. I was not even offered a repair service by the company.